ViPR SRM 4.0 | VMware vCenter Timeout reached when trying to connect to https://xxx/sdk/vimService


   Article Number:     518895                                   Article Version: 3     Article Type:    Break Fix 




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- The report of VMware vCenter in the default reports is empty not showing any data    
    - The discovery of the vCenter is successful without any errors   
    - Logs were showing the below error:   
    SEVERE -- [2018-03-04 09:04:24 AST] -- MobConnection::resetConnection(): Timeout reached when trying to connect to https://xxx/sdk/vimService   






Perform the below steps:   
    1- Increased the timeout value from 180s to 360s in the file "vmware-collector.xml" allocated in /opt/APG/Collecting/VMWare-Collector/vmware-vcenter/conf      
        <connection timeout="360s">     
              <connection-properties name="vcenter">xxxx</connection-properties>     
    2- Then go to /opt/APG/bin and execute the command  ./ service update collector-manager vmware-vcenter   
    3- Then start the service >> ./ service start collector-manager vmware-vcenter   
    4- Monitor the logs and verify that the error is gone