NetWorker: Block Based Backup (BBB) is failing with "The Data Domain Client Direct process could not obtain the password."

           

   Article Number:     515966                                   Article Version: 3     Article Type:    Break Fix 
   

 


Product:

 

NetWorker,NetWorker 9.1,NetWorker 9.0,NetWorker 8.2,NetWorker 9.2

 

Issue:

 

 

Client Direct Block Based Backups (BBB) failing to backup to DD with:   

      The Data Domain Client Direct process could not obtain the password.DD device 'DEVICE_NAME' has no password set for DD connection.98519:save: Unable to setup direct save with server NW_SERVER: CLIENT:SAVESET : Unable to perform backup for save-set ID 'SSID' with DIRECT_ACCESS=Yes, check device and pool configuration to enable Client direct..90095:save: Cannot open save session with 'NW_SERVER':CLIENT:SAVESET : Unable to perform backup for save-set ID 'SSID' with DIRECT_ACCESS=Yes, check device and pool configuration to enable Client direct.    
   
    Client side BBB save fails with:   
    syntaxsave -vvv -D3 -z -b POOL_NAME VOMULE_NAME(S)   
    example: save -vvv -D3 -z -b ddbackups C:\ D:\ E:\   
    Note: "-z" instructs the backup to run as BBB   
      134490:save: Device is not configured for 'Client direct'.12/29/17 10:50:52.147363 NsrBlockSave Failed.12/29/17 10:50:52.147363 Initiating nsrblockbase returned failure for save set 'SAVESET'.134491:save: Block based backup requires device properties to be configured for 'Client direct'. Please ensure a CIFS / NFS share is updated in the 'device access information' field along with 'remote user' and 'password'90096:save: save of 'SAVESET' to 'NW_SERVER' failed: Block based backup requires device properties to be configured for 'Client direct'. Please ensure a CIFS / NFS share is updated in theevice access information' field along with 'remote user' and 'password'12/29/17 10:50:52.178563 CLIENT:SAVESET size 0 KB, 0 file(s), took   0 min   1 sec134491:save: Block based backup requires device properties to be configured for 'Client direct'. Please ensure a CIFS / NFS share is updated in the 'device access information' field along with 'remote user' and 'password'94693:save: The backup of save set 'SAVESET' failed.    
   
    Note: this issue was observed on a BBB backup; however, the issue is concerning the Client Direct process and Data Domain so this issue can appear on any Client Direct backup.                                                           

 

 

Cause:

 

 

ddboost user password is incorrect or needs to be re-entered in the NetWorker device properties.                                                           

 

 

Resolution:

 

 

1) Open the device properties and confirm that the ddboost user credentials are correct.   

      User-added image   
Note: the ddpconnchk tool can be used to confirm ddboost connectivity from the NetWorker host reporting an issue: https://support.emc.com/kb/515965   
    2) Unmount (DO NOT LABEL) the device when no backups/clones/recoveries are actively using it.   
    3) Change the password field to any value and hit OK.   
    4) Open the device properties again and re-enter the correct password.   
    5) Re-mount the device and start the backup.