Unisphere for VMAX 8.3.0.1, the capacity of all devices is showing zero in storage groups view

           

   Article Number:     503181                                   Article Version: 2     Article Type:    Break Fix 
   

 


Product:

 

Unisphere for VMAX

 

Issue:

 

 

Capacity of all devices is showing zero in storage groups view. Also in the volumes view, the % allocated is showing 100% for volumes that are not even 100%.   
   
    User-added image
                                                           

 

 

Resolution:

 

 

Perform a "Full Refresh" from the Unisphere GUI on lower left in console   
             If that doesn’t help   
    Stop SMAS, symcfg discover, Start SMAS         
          (if embedded, go to https://<fqdn or IP of emgmt server>:5480 and “restart appliance” upper right cog)
   
   
    In one situation, customer needed to powered off/on the VM