Data Protection Advisor (DPA) agent upgrade fails with "The included VM could not be extracted. Please try to download the installer again and make sure that you download using 'binary' mode"

           

   Article Number:     531037                                   Article Version: 3     Article Type:    Break Fix 
   

 


Product:

 

Data Protection Advisor

 

Issue:

 

 

Data Protection Advisor (DPA) agent upgrade fails with:   

      "The included VM could not be extracted. Please try to download the installer again and make sure that you download using 'binary' mode"   
   
    The installer returns to command prompt:   
      root@dpa_remote_agent dpa_agent]# ./DPA-Agent-Linux-x86_64-6.5.0.104078.bin       
        Preparing to install       
        Extracting the JRE from the installer archive...       
        The included VM could not be extracted. Please try to download the installer again and make sure that you download using 'binary' mode. Please do not attempt to install this currently downloaded copy.       
        [root@dpa_remote_agent dpa_agent]# cd /tmp
     
          
    In the /tmp directory:install.dir.42329/Linux/resource directory (directory may differ)   
      vm.tar.Z    
   
    unzip vm.tar.Z   
      Archive:  vm.tar.Z       
          End-of-central-directory signature not found.  Either this file is not a zipfile, or it constitutes one disk of a multi-part archive.  In the latter case the central directory and zipfile comment will be found on the last disk(s) of this archive.       
        unzip:  cannot find zipfile directory in one of vm.tar.Z or  vm.tar.Z.zip, and cannot find vm.tar.Z.ZIP, period.
   
                                                             

 

 

Cause:

 

 

The DPA agent installation binary file is corrupt.   
    When checking the md5sum the value did not match DPA documentation.
                                                           

 

 

Resolution:

 

 

Download the package again. If using command line FTP ensure to use 'binary mode'.