Unisphere for VMAX: "You are not an Administrator on the following Symmetrix arrays. To gain Administrator access to these array(s), contact the appropriate administrator(s) to have the permission for your user added"

           

   Article Number:     503684                                   Article Version: 3     Article Type:    Break Fix 
   

 


Product:

 

Unisphere for VMAX 8.4,Unisphere for VMAX

 

Issue:

 

 

Unisphere for VMAX: "You are not an Administrator on the following Symmetrix arrays. To gain Administrator access to these array(s), contact the appropriate administrator(s) to have the permission for your user added"   
   
    Error: "No symms were found"   
   
    User-added image   
    When running "symauth -sid xxx list -users", seen Admin role for C:VMAX\smc   
     
                                                           

 

 

Resolution:

 

 

Perform the below steps:   
   
    Add role to smc user, See step# 3   

         
  1.         Backup your "symauth" database: symauth -sid xx backup -f <filename for the backup>     
  2.      
  3.         Create a file with "assign user smc to role admin;" (minus the quotes), save the file with a name like: add-user-smc     
  4.      
  5.         Run: symauth -sid xxx -f <name of file> commit     
  6.      
  7.         Stop SMAS (consult the Unisphere install guide)     
  8.      
  9.         List stordaemon's and note (stordaemon list)     
  10.      
  11.         Shutdown daemons (stordaemon shutdown all -immediate)     
  12.      
  13.         symcfg discover     
  14.      
  15.         Check what daemons had started (stordaemon list), and start ones that need to run per notes (stordaemon start storXXXX)     
  16.      
  17.         Start SMAS (consult the Unisphere install guide)     
  18.    
    If that doesn't help, Reboot the host.