The NetWorker Troubleshooting Tool (NTT)

   Article Number:     516676                                  Article Version: 8    Article Type:    How To

  

 


Product:

 

NetWorker,NetWorker 8.2,NetWorker 9.0,NetWorker 9.1,NetWorker 9.2,NetWorker 18.1

 

Instructions:

 

 

  

      Introduction:  

NetWorker is a back-end solution which works predominantly on a computer network. Data from a production server will be backed up to NetWorker server over the network.       
        Any problem with the network may break the backup, cloning or recovery job. The NetWorker Troubleshooting Tool (NTT Tool) has been developed to help NetWorker users identify any potential network problem which may affect NetWorker functionality. This KB Article explains the NTT components and provides a brief overview of it.
   
       

      NetWorker Troubleshooting Tool, the GUI overview:  

NetWorker Troubleshooting Tool GUI  

     
      Description:  

  

      This version of NTT support NetWorker 8.2.x, 9.x, and 2018.x releases. Network Troubleshooting Tool (NTT) is a simple and easy to use the tool (GUI driven) and it is expected to greatly help our customers and partners in reducing the time taken to install and configure NetWorker server.          
         
          Supported OS platforms:
  

  

        
  •         Windows 64bit (Windows 7 / 8.1 / 10,  server platform 2008R2, 2012, 2016)    
  •     
  •         Linux 64bit (RHEL7, CentOS ver.7)    
  •     
  •         The NTT do not support NetWorker NVE since this is under SLES and no GUI. (Workaround: to run NTT on a NW storage node or client)    
  •     
  •         NOTE:  the next version of NTT 1.0.7+ will have support for SLES Linux distribution.    
  •   

  

      NetWorker Troubleshooting Tool installer incorporates 3 tools into one GUI interface. Following sections explain these tools in detail  

  

        
  1.                

              Network Validation Tool (NVT) for NetWorker - (Testing network connectivity of a NetWorker Datazone).      

                 
  2.     
  3.                

              NSRPCHK - NetWorker Proactive check tool - (Provides configuration resource overview, it report most common NetWorker problems and warnings from logs).      

                 
  4.     
  5.                

              NSRGET - (Provides log gathering and reporting for issues. Also include a device probe utility for tape).      

                 
  6.   

  

     
      NVT for NetWorker  

Network Validation Tool for NetWorker (NVT) initiates series of tests on the network to check connectivity among various computer systems where NetWorker is going to be installed or where NetWorker is already running. User need to input details of the hosts to be validated. In an existing NetWorker environment tool can read NetWorker installed hosts information from NetWorker DB and populate in tool’s UI. If the user wanted to test environment before installing NetWorker, hosts details need to enter on Tool’s UI manually. DNS and NTP server details also need to be entered into the tool. After entering input details a user can initiate validation. At the end of validation, a summary table will be displayed with success or failure message against each test ran by the tool. From the validation summary, the user can identify any existing network related issues which will affect NetWorker backup. The user can take action to rectify network problems.       
       
        The NVT validations are:
  

        
  •         Host availability on the network    
  •     
  •         DNS resolution (forward and reverse lookup)    
  •     
  •         Network Time Protocol (NTP) access     
  •     
  •         The 'nsrrpcinfo' test to all nodes in the data zone    
  •   

  

         

  

      NSRPCHK  

  

      NetWorker server proactive check tool version 1.3 is command-line diagnostic binary made by EMC Field support resources for EMC support resources or partners with the main objective:  

  

        
  •                

              Report very brief NetWorker configuration information (the NSRDB)      

                 
  •     
  •                

              Search for most common NetWorker server problems in Media DB, Client file index, daemon log area.      

                 
  •     
  •                

              To automate the time-intensive review of EMC Networker logs.      

                 
  •     
  •                

              Report possible Operating System tuning configuration based on NetWorker best practice guide.      

                 
  •   

       

      NSRGET  

  

      Collect and package NetWorker logs, configuration, and environment data. This utility provides a series of NetWorker- and host-specific data collection commands and bundles them for EMC Support use. It also includes EMC-standard EMC reports & EMCGrab utilities to collect the standard data required for EMC eLab analysis.  

                                                                                                                            

 

 

Notes:

 

 

  

      NTT Download section:  

The Tool is now available for assessment here: https://psapps.emc.com/legacy/central/applications -> Assessment -> NetWorker  

        
  •         Download NTT 1.0.4    
  •   

  

     
     
      NTT Documentation section:  

  

        
  •                

              The NTT User Guide is downloadable in NetWorker troubleshooting tool, Document section.      

                 
  •     
  •                

              The Networker proactive check KB Article      

                 
  •     
  •                

              The nsrget KB Article      

                 
  •     
  •                

              The NTT PPT slide deck is attached to this KB Article         
                      

                 
  •   

  

     
      Requesting support:  

  

      For GS Application Development (formerly GS Tools) products only, you no longer have to create a Service Request (SR) simply use the "Contact Us" option on the NavBar and we will do that for you. Once the SR is created you will receive a notification via the email containing the SR number and a link to it. Please open the email and add any files or screenshots to the SR and not to any of the emails.         
         
         
          For any technical assistance, RFE and/or BUG please send Email to NetWorker NTT question