ViPR Controller : Virtual Pool not detecting any of the previously associated storage pools

           

   Article Number:     521497                                   Article Version: 4     Article Type:    Break Fix 
   

 


Product:

 

ViPR Controller

 

Issue:

 

 

The user is unable to create new volumes within ViPR Controller because no storage pools are available for selection within the Virtual Pool.   
     
                                                           

 

 

Cause:

 

 

The storage pools were detected and available for selection in the VirtualPool before a hardware failure on the array associated with the storage pools.   
    Due to an array issue, the storage pools became physically unavailable and VIPR Controller detected them as Invalid Matched Pools.   
    Once the array issue was resolved, ViPR Controller did not detect the storage Pools as a valid matched pool again.   
     
                                                           

 

 

Change:

 

 

An array issue resulted in the Storage Pools becoming physically unavailable and as a result VIPR Controller correctly marks the storage Pools as an invalid match with the Virtual Pool.                                                           

 

 

Resolution:

 

 

   

      Workaround:     
     
      A solution exists for this issue, but intervention from EMC technical support personnel is required.     
      Support personnel must access your storage system to fix this issue.     
     
      Contact the EMC Customer Support Center or your service representative for technical assistance and quote this article ID.     
     
      Include the ViPR Controller Order History text as well as logs covering the time frame when you contact EMC for technical assistance.     
     
      Resolution:     
     
ViPR Engineering is currently addressing this problem, but has not provided a fix in a released patch. This solution will be updated with the patch when it has been released.     
     
          

                                                             

 

 

Notes:

 

 

   

      ViPR Controllersvc logsvipr2 vipr2 controllersvc 2018-05-09 09:16:30,527 [88|unity|Discovery|xx.xx.xx.xx|4b2ae253-5db6-4e7c-a32e-3781e0xxxxxx]  INFO  ImplicitPoolMatcher.java (line 284) Ended matching pools with vpool attributes. Found 0 matching poolsvipr2 vipr2 controllersvc 2018-05-09 09:16:30,528 [88|unity|Discovery|xx.xx.xx.xx|4b2ae253-5db6-4e7c-a32e-3781exxxxxxx]  INFO  ImplicitPoolMatcher.java (line 358) Updating VPool urn:storageos:VirtualPool:21d71c4a-6d44-4939-9878-8fc0xxxxxxx:vdc1 with Matched Pools:0, Invalid pools:2