To verify differences in the locale and codepage settings on the InputAccel Server and client module machines

Follow the below steps to generate a log file,

 

  1. On the machine where a client module is installed, open the settings.ini file. The default location is c:\Documents and Settings\All Users\Application Data\EMC\InputAccel.


  2. In the [INPUTACCEL] section, add IAClientDebug=1 to activate the client debug file.


  3. Run the client module. If it fails to connect to the InputAccel Server, open the iaclient.log file located at the root of the master drive (default location: c:\). This file contains a section Begin client locale settings with all client module settings. Search for the diff string. The section containing the diff string lists the server settings that are different from the client module settings. Verify whether there are differences in the locale and codepage settings on the InputAccel Server machine and the client module machine.


  4. If there are differences, make changes to locale, globalization, and codepage settings in the Regional and Language Options of the Windows Control Panel so that these settings on the InputAccel Server machine and client machine are identical.