VIPR SRM: VIPR SRM upgrade fails at 'go to maintenance mode' step

           

   Article Number:     504625                                   Article Version: 3     Article Type:    Break Fix 
   

 


Product:

 

ViPR SRM

 

Issue:

 

 

When upgrading SRM, you get "a system error occurred uploading packages" error when clicking on Go to maintenance mode.   
   
    User-added image
                                                           

 

 

Cause:

 

 

This is caused by one of the host webservice gateway being down.                                                           

 

 

Resolution:

 

 

ssh or rdp to the host mentioned in the error and start the webservice gateway   
   
    opt/APG/bin/apg-webservice-gateway start   
   
    You will now be able to launch the upgrade.