|Article Number: 504623||Article Version: 4||Article Type: Break Fix|
A migration was done from Exchange 2010 to Office 365.
After modifying on both avamar console and mcserver.xml with the value of the smtp host address (with the new Office 365 smtp), the callhome fails.
IPV4 SMTP Port: 25
Body's ContentType: text/plain; charset="us-ascii"; format=flowed
Body's Text: This is the body of the email
IPV4 connect(smtp.office365.com) failed with error 110. Connection timed out
Unable to connect to host: smtp.office365.com 25
2017-09-27T12:47:01 202 Debug EMAAPI3.1.0-1 ConnectEMCTxThread() Routine Exit. Result:0
2017-09-27T12:47:01 217 Info EMAAPI3.1.0-1 CreateTxThread() Info. *************** End secure file transfer session ***************
2017-09-27T12:47:01 202 Debug EMAAPI3.1.0-1 CreateTxThread() Routine Exit. Result:0
Office 365 SMTP server is reachable with ping and nslookup commands.
When performing a telnet with command below:
The error message below appears:
SMTP relay lets Office 365 relay emails on your behalf by using your public IP address (or a certificate) to authenticate Office 365.
To do this, customer needs to set up a connector for Office 365 account.
To setup an SMTP Relay on Office365 - From = your organisation's email server And click save to create the connector. telnet <smtp office365> 25 It return now: 250 2.1.0 Sender OK Avamar callhome and dialhome is now working.
In Office365, click Admin, then click Exchange to arrive on the Exchange Admin Center
Click mail flow, and then connectors
Use the "+" to start the wizard to create a new connector:
- To = Office 365
- Enter a name for SMTP Relay
- By verifying that the IP address of the sending server matches one of these IP addresses that belong to your organization sender's IP address = all Avamar utility nodes that are configured on customer site (IP should match public IP address of location sending email).
Then you can test it by doing the telnet command:
To setup an SMTP Relay on Office365
- From = your organisation's email server
And click save to create the connector.
telnet <smtp office365> 25
It return now:
250 2.1.0 Sender OK
Avamar callhome and dialhome is now working.