|Article Number: 528243||Article Version: 4||Article Type: Break Fix|
SourceOne,SourceOne Email Management
Users are unable to open shortcut messages after the mails were restored from a users old mailbox to his new mailbox after an Exchange Database corruption.
Following error was recorded in OfflineAccessAddIn.log on the users workstation :-
This issue is caused because the legacy DN name in Active Directory from the users old mailbox was not added to his new mailbox properties.
You are not able to access the shortcuts after migrating the mailboxes because the user was no longer the owner of those messages , adding the users original Legacy DN to the new one, the users will now be able to access the shortcuts
To find a users Legacy DN follow article number : 306353.
Legacy DN can be added from ADSIEDIT as well. Below are the steps for it: