Knowledge Base Article: 000504137

Failed to install elicense due to too long "dist_info" (000504137)

 

Issue:

Starting with DDVE (Data Domain Virtual Edition), the licensing model for DDOS (Data Domain Operating System) has changed to elicense".

 

When adding a new license, we may face errors like below:

 

1)

**** Licenses file content error: **** DD_VTL: not available. **** DD_I_OS: not available. '

-- in Audit.log:

Apr 24 19:35:15 MAPBK02P sms: {epoch=1493087715;id='AUDIT-SMS_LICENSE-00015';desc='Update elms license based ISSUED=19 Apr-2017 NOTICE="ACTIVATED TO License Site Number: \ 132186019" SN=3034388 SIG

 

-- in messages.engineering, it reports below error:

Apr 26 20:22:11 MAPBK02P sms: NOTICE: Elicense refresh error: **** Unable to read file: License file not accessible

Apr 26 20:22:11 MAPBK02P sms: NOTICE: MSG-SMS-00007: Elicense refresh error

 

2)

KB_BreakFix_Printable_PDF_504137.jpg

Cause:

The reason why the install failed is that content in field "dist_info" is too long.

 

For example, below dist_info will fail:

 

dist_info="ACTIVATED TO \14443774 ELI LILLY (SINGAPORE) PTE LTD 6 CHANGI SOUTH LANE, \#03-00 FUJITSU EAST DATA CENTRE SINGAPOR"

 

To avoid install failure, shorten the content to below:

 

dist_info="FUJITSU EAST DATA CENTRE SINGAPOR"

 

You may contact licensing team to ask for a new license.

 

Resolution:

shorten the dist_info