Failed to install elicense due to too long "dist_info" (000504137)
Issue:
Starting with DDVE (Data Domain Virtual Edition), the licensing model for DDOS (Data Domain Operating System) has changed to elicense".
When adding a new license, we may face errors like below:
1)
**** Licenses file content error: **** DD_VTL: not available. **** DD_I_OS: not available. '
-- in Audit.log:
Apr 24 19:35:15 MAPBK02P sms: {epoch=1493087715;id='AUDIT-SMS_LICENSE-00015';desc='Update elms license based ISSUED=19 Apr-2017 NOTICE="ACTIVATED TO License Site Number: \ 132186019" SN=3034388 SIG
-- in messages.engineering, it reports below error:
Apr 26 20:22:11 MAPBK02P sms: NOTICE: Elicense refresh error: **** Unable to read file: License file not accessible
Apr 26 20:22:11 MAPBK02P sms: NOTICE: MSG-SMS-00007: Elicense refresh error
2)
Cause:
The reason why the install failed is that content in field "dist_info" is too long.
For example, below dist_info will fail:
dist_info="ACTIVATED TO \14443774 ELI LILLY (SINGAPORE) PTE LTD 6 CHANGI SOUTH LANE, \#03-00 FUJITSU EAST DATA CENTRE SINGAPOR"
To avoid install failure, shorten the content to below:
dist_info="FUJITSU EAST DATA CENTRE SINGAPOR"
You may contact licensing team to ask for a new license.
Resolution:
shorten the dist_info
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