|Article Number: 503819||Article Version: 3||Article Type: Break Fix|
NetWorker,NetWorker Management Console
The following characterizes the issue seen when attempting to login to the NMC:
- You are prompted to login, but when entering your credentials receive:
"Error: There is a problem contacting the server, <nmc_server_hostname>. Please verify that the server is running."
- The NMC server's GST service is running.
The partition NMC is installed on has reached 100% capacity which will corrupt the NMC database. This can be identified in the NMC server's gstd.raw:
Windows: [NMC Installation Path]\Management\GST\logs\gstd.raw
Note: Replace NMC Installation Path with the full path including drive letter for your NMC installation.
You can render this log by opening a command prompt to the NMC logs directory and running: nsr_render_log gstd.raw > gstd.txt
Note: If a capacity issue is suspected, redirect the output gstd.txt to another location with more available space.
The log will contain:
MM/DD/YYYY HH:MM:SS 1 5 0 1444923136 31877 0 nmc_server_hostname gstd NSR notice MM/DD/YY HH:MM:SS Emergency: Filesystem for /opt/lgtonmc/logs is 100.0% full, with 000000 kB avail.
There are two available options:
- Perform recoverpsm.
- See KB 502728 and/or the NetWorker Command Reference Guide for detailed usage of recoverpsm.
Note: This will not remove your NetWorker server configuration, only the NMC database (users, reports, etc.) will be removed.
- Reclaim/increase space on the NMC partition.
- Uninstall the NMC software
Note: this will not automatically remove the NMC database/log files.
- Move the existing NMC installation directory to another location with more space.
- Reinstall the NMC software.
- If previously configured, reconfigure NetWorker User accounts and/or LDAP AD integration.