RecoverPoint: ERROR: Cluster xxxxx is a candidate to change its security level

           

   Article Number:     501450                                   Article Version: 3     Article Type:    Break Fix 
   

 


Product:

 

RecoverPoint for Virtual Machines,RecoverPoint,RecoverPoint CL 4.4,RecoverPoint CL 5.0,RecoverPoint EX 4.4,RecoverPoint EX 5.0,RecoverPoint EX 5.1,RecoverPoint CL 5.1,RecoverPoint SE 4.4,RecoverPoint SE 5.0,RecoverPoint SE 5.1

 

Issue:

 

 

System Poblems:   
    ERROR: Cluster vRPA1 is a candidate to change its security level. If this message appears for a long time, the security level change process may have failed because of a configuration error, a network problem, or because the cluster does not recognize a security certificate of another cluster. Verify the cluster configuration, network connections, and that the clusters recognize the security certificates of other clusters.   
    Clusters problems:   

  vRPA2:    RPAs:      WARNING: States of all RPAs are unknown      WARNING: LAN connection between all RPAs is unknown      WARNING: Fiber connection between all RPAs is unknown    Volumes:      WARNING: States of all devices are unknown    Splitters:      WARNING: States of all splitters are unknown  vRPA1:    RPAs: OK    Volumes: OK    Splitters: OKWANs problems:  [vRPA1 - vRPA2]:    Items: WARNING: No remote communication between clusters in the system    
                                             
           
                
                                                             

 

 

Cause:

 

 

The system is trying to set the security level, and one or more RPAs fail.   
    Due to different security levels clusters fails to communicate.
                                                           

 

 

Resolution:

 

 

                                             

Workaround:           
                          
               Run the following script on all RPAs to see if any of them has a different security level:                          
Boxmgmt -> [2] Setup -> [8] Advanced options -> [4] Run script            
                          
                          
                          
NDRjZTlhY2E4MjM2YjNlMjZiNmY1N2NlMjFmOTAzMmYKdW5saW1pdGVkCm5vdF9yZXN0cmljdGVkClRoZSBpZCBvZiB0aGUgc2NyaXB0IGlzOjUwMTQ1MApHZXQgY3VycmVudCBuZXR3b3JrIHNlY3VyaXR5IGxldmVsCk5pdgojIS9iaW4vc2gKY2F0IC9ob21lL2tvcy9uZXR3b3JrU2VjdXJpdHlMZXZlbC50eHQKZXhpdAo=            
                          
              #             
                              
                 The output is:             
                 1             
                              
                 Note regarding results:             
                 0 = SECURITY_LEVEL_NON_SECURE             
                 1 = SECURITY_LEVEL_AUTHENTICATE             
                 2 = SECURITY_LEVEL_ENCRYPT             
                 100/101/102 = Temporary state - Change is being attempted           
              
    Reboot the RPA that is different than the others, or has a temporary state (anything other than 0/1/2 )   
    Boxmgmt -> [5] Shutdown / Reboot operations -> [1] Reboot RPA