Storage Analytics: VNXe resources show as unknown and metrics are not reported


   Article Number:     489685                                   Article Version: 3     Article Type:    Break Fix 




Storage Analytics,Storage Analytics SW for the VNX Family





When using vRealize Operations Manager the VNXe resources are showing as unknown and when checking metrics they are not being reported                                                           






If the collection interval is configured to be extended greater than 5 minutes this causes the VNXe adapter instance to stop collecting metrics                                                           






Adjusted the collection Interval greater than 5 minutes                                                           






Configure the collection interval to less than or equal to 5 minutes and then restart the collection for the VNXe adapter instance to enforce the new collection interval period