Storage Analytics: VNXe resources show as unknown and metrics are not reported

           

   Article Number:     489685                                   Article Version: 3     Article Type:    Break Fix 
   

 


Product:

 

Storage Analytics,Storage Analytics SW for the VNX Family

 

Issue:

 

 

When using vRealize Operations Manager the VNXe resources are showing as unknown and when checking metrics they are not being reported                                                           

 

 

Cause:

 

 

If the collection interval is configured to be extended greater than 5 minutes this causes the VNXe adapter instance to stop collecting metrics                                                           

 

 

Change:

 

 

Adjusted the collection Interval greater than 5 minutes                                                           

 

 

Resolution:

 

 

Configure the collection interval to less than or equal to 5 minutes and then restart the collection for the VNXe adapter instance to enforce the new collection interval period