ViPR Controller: Operation denied by Clariion array - you are not privileged to perform the requested operation[1]

           

   Article Number:     491560                                   Article Version: 3     Article Type:    Break Fix 
   

 


Product:

 

ViPR Controller,SMI-S Provider,ViPR Controller Controller 3.5,ViPR Controller Controller 3.0,ViPR Controller Controller 2.4 SP1,ViPR Controller Controller 2.4,ViPR Controller Controller 2.3,ViPR Controller Controller 2.2 SP1

 

Issue:

 

 

The user is unable to complete an Order with the following error:   
        

      Error 12000: An error occurred while executing the job       
        The job has failed: string ErrorDescription = "C:ERROR_CLASS_SOFTWARE F:ERROR_FAMILY_FAILED R:1000001 The requested feature is not presently available : 2 : 4651 : \"Operation denied by Clariion array - you are not privileged to perform the requested operation\"";; Rollback error: Volume does not exist or is already deleted
   
                                                             

 

 

Cause:

 

 

Communication between SMI-S provider and Array fails due to an Array password change.                                                           

 

 

Change:

 

 

The default array password (sysadmin / sysadmin) was recently changed.                                                           

 

 

Resolution:

 

 

Resolution   

         
  •         ViPR is concerned with connectivity from ViPR to the SMI-S host (using the default credentials "admin" and "#1Password").       
  •      
  •         Then for SMI-S to VNX connectivity, the credentials that need to be specified are the administrator credentials that are used when connecting to the array via Unisphere. For example, "sysadmin / sysadmin".      
  •      
  •         These credentials are specified when the array is initially added to the SMI-S provider host (by running the "addsys" command from within testsmiprovider).     
  •    
   
         
  1.          To resolve this issue, perform a "remsys" and "addsys" with no other operations occurring (reference the appropriate SMI-S provider documentation) and specify the new password when re-adding the array.     
  2.      
  3.         If there are issues performing the "addsys" operation, it is recommended to restart the management server on each SP.  For assistance with this step, open a case with the VNX team.     
  4.    
   
                                                                

 

 

Notes:

 

 

This article has been promoted as HVC on DELL EMC Community Network (ECN): https://community.emc.com/docs/DOC-60073