ViPR Controller: Operation denied by Clariion array - you are not privileged to perform the requested operation[1]


   Article Number:     491560                                   Article Version: 3     Article Type:    Break Fix 




ViPR Controller,SMI-S Provider,ViPR Controller Controller 3.5,ViPR Controller Controller 3.0,ViPR Controller Controller 2.4 SP1,ViPR Controller Controller 2.4,ViPR Controller Controller 2.3,ViPR Controller Controller 2.2 SP1





The user is unable to complete an Order with the following error:   

      Error 12000: An error occurred while executing the job       
        The job has failed: string ErrorDescription = "C:ERROR_CLASS_SOFTWARE F:ERROR_FAMILY_FAILED R:1000001 The requested feature is not presently available : 2 : 4651 : \"Operation denied by Clariion array - you are not privileged to perform the requested operation\"";; Rollback error: Volume does not exist or is already deleted






Communication between SMI-S provider and Array fails due to an Array password change.                                                           






The default array password (sysadmin / sysadmin) was recently changed.                                                           







  •         ViPR is concerned with connectivity from ViPR to the SMI-S host (using the default credentials "admin" and "#1Password").       
  •         Then for SMI-S to VNX connectivity, the credentials that need to be specified are the administrator credentials that are used when connecting to the array via Unisphere. For example, "sysadmin / sysadmin".      
  •         These credentials are specified when the array is initially added to the SMI-S provider host (by running the "addsys" command from within testsmiprovider).     
  1.          To resolve this issue, perform a "remsys" and "addsys" with no other operations occurring (reference the appropriate SMI-S provider documentation) and specify the new password when re-adding the array.     
  3.         If there are issues performing the "addsys" operation, it is recommended to restart the management server on each SP.  For assistance with this step, open a case with the VNX team.     






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