XtremIO Family  :  BBU with ups alarm "Battery charger fail! Internal UPS fault!"

           

   Article Number:     495090                                   Article Version: 5     Article Type:    Break Fix 
   

 


Product:

 

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Issue:

 

 

show-alerts       
        1  BBU has failed.  major  Sat Jan 21 23:12:00 2017 BatteryBackupUnit   X2-BBU    2   XtremIO    1     ups_fru_failed   outstanding 1501503
   
   
    show-bbus       
        Name   Index Model         Serial-Number Power-Feed State  Connectivity-State Enabled-State Input Battery-Charge BBU-Load Voltage FW-Version Part-Number Brick-Name Index Cluster-Name Index Outlet1-Status Outlet2-Status       
        X2-BBU 2     Eaton 5P 1550 XXXXXXXXXX    PWR-B      failed connected          enabled       on    93             0        226     02.08.0016 078-000-122 X2         2     XtremIO      1     off            on
   
   
    alert.log       
        2017-01-20 16:38:05,756: XtremIO: Raised alert: "BBU charge level is low: 69 percent. Power input to the BBU is present, but the battery is insufficiently charged." object: X2-BBU [2] severity: major       
        2017-01-20 16:38:05,846: XtremIO: Raised alert: "BBU has failed." object: X2-BBU [2] severity: major
   
    2017-01-20 17:49:20,388: XtremIO: Removed alert: "No power (load) is being consumed from the BBU." object: X2-BBU [2]       
        2017-01-20 17:49:46,321: XtremIO: Removed alert: "Storage Controller PSU has no input." object: X2-SC2-PSU-R [8]       
        2017-01-20 18:00:19,664: XtremIO: Raised alert: "Battery Backup Unit has low runtime. Current battery runtime value is: 0 seconds." object: X2-BBU [2] severity: major       
        2017-01-20 18:00:55,854: XtremIO: Raised alert: "Storage Controller PSU has no input." object: X2-SC2-PSU-R [8] severity: major       
        2017-01-20 18:01:19,697: XtremIO: Raised alert: "No power (load) is being consumed from the BBU." object: X2-BBU [2] severity: major
   
   
   
     
                                                           

 

 

Resolution:

 

 

The BBU needs to be replaced.