SourceOne Email Management - Unindexable Messages will cause the entire index to fail rebuild/indexing and the state of the index will be set to Missing Items

           

   Article Number:     515677                                   Article Version: 4     Article Type:    Break Fix 
   

 


Product:

 

SourceOne,SourceOne Archiving,SourceOne Email Management,SourceOne Email Management 7.2,SourceOne Email Management 7.2 SP5

 

Issue:

 

 

Unindexable messages or messages with unindexable attachments will cause the entire index to fail indexing and index state will be changed to Missing Items in the SourceOne Console.    
   
    The following errors are reported in the ExAsIdxObj.exe log file:    

     
      Seq          : 25           
            Verbosity    : ERROR           
            Process      : P4112           
            Thread       : T3384           
            Module       : IdxRebuild.cpp           
            Func         : IndexThread::GetArchivedMessageFmVol(2007)           
            Machine      :           
            Message      : <[Indexname_YYYYMM_XXX]> Failed to Rebuild IndexThread, Loading Msg from Container: <MessageID>.   Error: 8004011b (0x86042B26)
         
         
         
          Seq          : 26           
            Verbosity    : ERROR           
            Process      : P4112           
            Thread       : T3384           
            Module       : IdxRebuild.cpp           
            Func         : IndexThread::ReBuildVolIndex(1349)           
            Machine      :            
            Message      : Failed to extract item <MessgaeID> from volume <volumename>.  Error: 0x86042b26
         
         
         
          Seq          : 39           
            Verbosity    : ERROR-LOGD           
            Process      : P4112           
            Thread       : T3384           
            Module       : IdxRebuild.cpp           
            Func         : IndexThread::ProcessRebuildEntireIndex(914)           
            Machine      :           
            Message      :<filedirectoryofindex>Local index contains documents that have not been indexed.  Not attempting to copy up to network share. (0x86042B67)           
           
            Seq          : 41           
            Verbosity    : ERROR           
            Process      : P4112           
            Thread       : T3384           
            Module       : IdxRebuild.cpp           
            Func         : IndexThread::ProcessRebuildEntireIndex(915)           
            Machine      :           
            Message      : <filedirectoryofindex> Local index contains documents that have not been indexed.  Not attempting to copy up to network share. (0x86042B67) ExAsIdxObj.exe, IdxRebuild.cpp(915).IndexThread::ProcessRebuildEntireIndex]           
           
            Seq          : 44           
            Verbosity    : ERROR           
            Process      : P4112           
            Thread       : T3384           
            Module       : IndexThread.cpp           
            Func         : IndexThread::IdxCmdPollByType(1171)           
            Machine      :            
            Message      : <Indexname_YYYYMM_XXX> Failed to Rebuild IndexThread (0x86042B15)
   
   
                                                                

 

 

Cause:

 

 

This problem is caused by software defect cited under SDR 61740 and SDR 61318.    
    The cause for this issue is related with SourceOne handling indexing of failed documents.
                                                           

 

 

Resolution:

 

 

This issue is resolved in  SourceOne Email Management  7.2 Service Pack 6 or higher.   
   
    Hotfix Bundles and Service Pack kits are available for download via https://Support.emc.com,