Discovery Manager fails to export all messages on a worker that does not have Outlook configured as the default mail client

Article Number: 000517265                              Article Version:                               Article Type: Break Fix


Product:

SourceOne Discovery Manager

Issue:

  Discovery Manager fails to export all messages on a worker that does not have Outlook configured as the default mail client:

 

 

The following errors are found in ExJBRestoreDC.exe log on the worker server:

Verbosity    : ERROR

Process      : P6708

Thread       : T6664

Module       : CoExExchProvider.cpp

Func         : CoExExchProvider::Init(206)

Machine      :

Message      : Failed to initialize MAPI. (0x86040C5B) Unspecified error  (0x80004005)

 

 

Verbosity    : ERROR

Process      : P6708

Thread       : T6664

Module       : ExMboxOutputSource.cpp

Func         : CExMboxOutputSource::InitExchangeProvider(500)

Machine      :

Message      : CoExExchProvider::Init failed 0x80004005

 

 

Verbosity    : ERROR

Process      : P6708

Thread       : T6664

Module       : ExMboxOutputSource.cpp

Func         : CExMboxOutputSource::InitExchangeProvider(501)

Machine      :

Message      : Unable to initialize provider %1.  Error: %2!x! (0x8604322A) Failed to initialize MAPI. (0

               x86040C5B) Unspecified error  (0x80004005) [ExJBRestoreDC.exe, CoExExchProvider.cpp(206).C

               oExExchProvider::Init] 

 

 

Verbosity    : ERROR

Process      : P6708

Thread       : T6664

Module       : ExMboxOutputSource.cpp

Func         : CExMboxOutputSource::InitProvider(306)

Machine      :

Message      : unable to intialize lower provider 0x80004005

 

 

Verbosity    : ERROR

Process      : P6708

Thread       : T6664

Module       : ExMboxOutputSource.cpp

Func         : CExMboxOutputSource::InitProvider(307)

Machine      :

Message      : System call failed. (0x86040100) Unable to initialize provider %1.  Error: %2!x! (0x860432

               2A) [ExJBRestoreDC.exe, ExMboxOutputSource.cpp(501).CExMboxOutputSource::InitExchangeProvi

               der]   >Failed to initialize MAPI. (0x86040C5B) Unspecified error  (0x80004005) [ExJBResto

               reDC.exe, CoExExchProvider.cpp(206).CoExExchProvider::Init] 

 

 

Verbosity    : ERROR

Process      : P6708

Thread       : T6664

Module       : ExRestoreThread.cpp

Func         : CExRestoreThread::InitMboxSource(1178)

Machine      :

Message      : Failed to initialize the output provider : 1. (0x86043268) System call failed. (0x86040100

               ) [ExJBRestoreDC.exe, ExMboxOutputSource.cpp(307).CExMboxOutputSource::InitProvider]   >Un

               able to initialize provider %1.  Error: %2!x! (0x8604322A) [ExJBRestoreDC.exe, ExMboxOutpu

               tSource.cpp(501).CExMboxOutputSource::InitExchangeProvider]   >Failed to initialize MAPI.

               (0x86040C5B) Unspecified error  (0x80004005) [ExJBRestoreDC.exe, CoExExchProvider.cpp(206)

               .CoExExchProvider::Init] 

 

 

The following information event is logged in Event Viewer System Log on the worker server:

 

 

Log Name: System

Source: Application Popup

Date:

Event ID: 26

Task Category: None

Level: Information

Keywords:

User: SYSTEM

Computer:

Description:

Application popup: Microsoft Office Outlook : Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Outlook and set it as the default mail client.

 

Cause:

Microsoft Office Outlook is not selected as default program on the worker that picked the job.

 

 

Resolution:

Configure Outlook as the default mail program using the following steps:

 

 

    Navigate to the following location: ‘Control Panel\All Control Panel Items\Default Programs\Set Default Programs’

    Review the "MAPI" default program

    Select Outlook as default program

 

 

 

 

 

.p