|Article Number: 503434||Article Version: 4||Article Type: Break Fix|
SourceOne Offline Access 7.2 SP4,SourceOne,SourceOne Offline Access
When running SourceOne Offline Access with Microsoft Outlook 2016, the following error pop-up will appear when launching Microsoft Outlook 2016:
Faulting module name: olmapi32.dll, version: 16.0.8326.2073, time stamp: 0x598be17e
Exception code: 0xc0000005
Fault offset: 0x0021b1f1
Faulting process id: 0x3a84
Faulting application start time: 0x01d31b4c876bbfaa
Faulting application path: <InstallDrive>:\Program Files (x86)\EMC SourceOne\Offline Access\ExOAAgent.exe
Faulting module path: C:\Program Files (x86)\Microsoft Office\Root\Office16\olmapi32.dll
Report Id: 562f83d8-01ea-4342-a83c-77e9dc703934
Faulting package full name:
Faulting package-relative application ID:
There are no 3rd party Add-ins installed.
This problem is caused by a software defect cited in SDR61242
This issue is resolved in Hotfix Bundles (HFBs) or Service Pack versions on or higher than 22.214.171.12488. (7.2.5 GA)
***NOTE: This Issue was resolved in the above release but due to further issues this release was removed. Please upgrade to 7.2.6 GA version of Offline Access where this SDR is resolved.
Hotfix Bundles and Service Pack kits are available for download via https://Support.emc.com, Please note, Hotfixes are only available for the most current patch or Service Pack versions of the product that were available when this problem was resolved.
*** Please note that when installing Hot Fix Bundles (HFBs) they must all be installed in the correct order for ALL fixes to be correctly applied.
*** Please note that it is always recommended to upgrade to the latest version of the SourceOne release, service pack and Hot Fix Bundle to ensure all currently resolved issues will be fixed including the issue as stated above