SourceOne Offline Access - Agent crashes when launching Microsoft Outlook 2016

           

   Article Number:     503434                                   Article Version: 4     Article Type:    Break Fix 
   

 


Product:

 

SourceOne Offline Access 7.2 SP4,SourceOne,SourceOne Offline Access

 

Issue:

 

 

When running SourceOne Offline Access with Microsoft Outlook 2016, the following error pop-up will appear when launching Microsoft Outlook 2016:   
        

      User-added image     
     
          
    The following error will be logged in the Application event logs:   
        
      Faulting application name: ExOAAgent.exe, version: 7.2.4.4058, time stamp: 0x58178751       
        Faulting module name: olmapi32.dll, version: 16.0.8326.2073, time stamp: 0x598be17e       
        Exception code: 0xc0000005       
        Fault offset: 0x0021b1f1       
        Faulting process id: 0x3a84       
        Faulting application start time: 0x01d31b4c876bbfaa       
        Faulting application path: <InstallDrive>:\Program Files (x86)\EMC SourceOne\Offline Access\ExOAAgent.exe       
        Faulting module path: C:\Program Files (x86)\Microsoft Office\Root\Office16\olmapi32.dll       
        Report Id: 562f83d8-01ea-4342-a83c-77e9dc703934       
        Faulting package full name:        
        Faulting package-relative application ID: 
   
   
    There are no 3rd party Add-ins installed.                                                           

 

 

Cause:

 

 

This problem is caused by a software defect cited in SDR61242                                                           

 

 

Resolution:

 

 

This issue is resolved in Hotfix Bundles (HFBs) or Service Pack versions on or higher than 7.2.5.5088. (7.2.5 GA)    
    ***NOTE: This Issue was resolved in the above release but due to further issues this release was removed. Please upgrade to 7.2.6 GA version of Offline Access where this SDR is resolved.   
   
    Hotfix Bundles and Service Pack kits are available for download via https://Support.emc.com, Please note, Hotfixes are only available for the most current patch or Service Pack versions of the product that were available when this problem was resolved.   
    *** Please note that when installing Hot Fix Bundles (HFBs) they must all be installed in the correct order for ALL fixes to be correctly applied.   
    *** Please note that it is always recommended to upgrade to the latest version of the SourceOne release, service pack and Hot Fix Bundle to ensure all currently resolved issues will be fixed including the issue as stated above