DPA: Job Monitor on Networker 9.0.1  is not working

           

   Article Number:     487486                                   Article Version: 3     Article Type:    Break Fix 
   

 


Product:

 

Data Protection Advisor 6.2 SP3

 

Issue:

 

 

In Networker 9.0.1, the  Job Monitor request is failing.  Examining the modtest log it showed the nsradmin commands are failing to execute.   
    Example of nsradmin command and error is below.   
   
    nsradmin -s <Networker Server hostname>       
        . type: NSR       
        show type; version; hostname       
        print       
        quit       
        failed to write to child         
          child exited with status 1
   
   
    When attempting to run the nsradmin command from Networker (without DPA) the error noticed was:   
    # cd /usr/sbin       
        # nsradmin -s <Networker Server hostname>       
        143820:nsradmin: Unable to establish RAP connection with <Networker Server hostname>         
         el: Unable to set user privileges based on user token for root on <Networker Server hostname>:       
        Security token has expired.
     
       
   
     
                                                           

 

 

Cause:

 

 

The Networker authentication token expired.                                                           

 

 

Resolution:

 

 

The workaround is to run the nsrlogin command from Networker as below.   
   
    /usr/sbin # nsrlogin -u <administrator> -p <password>-   
    Authentication succeeded   
   
    After running nsrlogin, DPA will be able to run nsradmin commands and get a successful Job Monitor collection.   
   
    Please contact Networker Support for additional assistance to avoid this from reoccurring.