|Article Number: 496571||Article Version: 3||Article Type: Break Fix|
NetWorker Family,NetWorker 9.1
During an installation or upgrade to NetWorker 18.104.22.168 on a Windows 2008 R2 Server without internet access, the installation wizard reports a certificate error and doesn’t allow it to finish.
As the server has no internet connection or it has blocked the option to download specific files, the installation wizard is not able to download the new certificate and hence validate the installation package.
To solve this issue, it is necessary to download and install the certificates attached to this KB.
To install the certificates you have to follow this steps:
Now the installation or upgrade should proceed without any issue.