AppSync: A SnapVX of a VMAX source lun that has a Clone session will fail.

           

   Article Number:     499974                                   Article Version: 3     Article Type:    Break Fix 
   

 


Product:

 

AppSync,AppSync 3.0,AppSync 3.0 SP1,AppSync 3.0 SP2,AppSync 3.1,AppSync 3.1 P01,AppSync 3.1 P02

 

Issue:

 

 

AppSync Protection will fail with the following found in the AppSync Server log:   
        

      04-26-2017 13:34:57.617 ERROR [Thread-296 (HornetQ-client-global-threads-155997073)] [com.emc.archway.service.vmax.VmaxSmisJobCommandBean] [wemanager2] [] SmisJob: {createSnapVXCopies} failed; Details: {string ErrorDescription = "C:ERROR_CLASS_SOFTWARE F:ERROR_FAMILY_FAILED R:3588 file: SymStructBase.cpp line: 127 func: com::emc::cmp::osls::se::symm::impl::SymStructBase::throwOnSymError errcode: 3588 sym err: Cannot use the device for this function because it is a Copy Session source message: Job failed";}   
   
    The following will be found in the SMIS Provider log:   
     
      Wed Apr 26 13:34:57 Pacific Daylight Time 2017 smishost.domain.com ecom.exe 10064 6076 global ERROR Job.cpp 397 : Exception: C:ERROR_CLASS_SOFTWARE F:ERROR_FAMILY_FAILED R:3588 file: SymStructBase.cpp line: 127 func: com::emc::cmp::osls::se::symm::impl::SymStructBase::throwOnSymError errcode: 3588 sym err: Cannot use the device for this function because it is a Copy Session source message: Job failed Job '2304697664' failed. Error: 'C:ERROR_CLASS_SOFTWARE F:ERROR_FAMILY_FAILED R:3588 file: SymStructBase.cpp line: 127 func: com::emc::cmp::osls::se::symm::impl::SymStructBase::throwOnSymError errcode: 3588 sym err: Cannot use the device for this function because it is a Copy Session source message: Job failed'   
                                                             

 

 

Cause:

 

 

A Clone session exists for the source device and a SnapVX is not allowed when a Clone session exists for the same device.   
    symdev show <dev> will list the Clone device for the source device.
                                                           

 

 

Resolution:

 

 

Not supported.