SourceOne Email Management - Journal Jobs are failing after migrating Journal Mailbox to new Exchange Server


   Article Number:     504262                                   Article Version: 3     Article Type:    Break Fix 




SourceOne Email Management,SourceOne Email Management 7.2 SP5,SourceOne Email Management 7.2 SP4





After migrating Journal Mailbox to new Exchange Server (within same or different version), Journal Jobs may started getting failed.   
    After reviewing verbose ExJBJournal.exe.log, you can see below error :-   
    CExJBJournal::InitializeInputProvider|ERROR-LOGD|Cannot log on to the provider: ExExchProvider.CoExExchProvider - <ProviderConnection><ContainerType>4</ContainerType><DisplayName>JournalMailbox</DisplayName><LastProcessed>5/16/2011 3:41:09 PM</LastProcessed><Logon>************</Logon><MailContainerID>3</MailContainerID><MailContainerName>/o=Exchange/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=Journalmailbox</MailContainerName><MailServer>/o=Exchange/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=OLD EXCHANGE SERVER</MailServer><password>************</password><ProviderTypeID>1</ProviderTypeID><State>0</State></ProviderConnection> for job: 1132408. (0x86040B01) Cannot log on to the mailbox: /o=Exchange/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=OLD EXCHANGE SERVER/cn=Microsoft Private MDB - /o=Exchange/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=JournalMailbox. (0x86040809) Unknown error (0x8004011D) [ExJBJournal.exe, CoExExchProvider.cpp(523).CoExExchProvider::LogonDS] |CExJBJournal.cpp(858)|Job Id: 1132408; Activity Name:JournalActivity; Activity Id: 261; Activity Type: 2; ES1Worker   
    After running the below SQL Query in Activity Database, we can see that Server points to an old Exchange Server :-   
    Select server from DataSources where FriendlyName like '%JournalMailbox%'   
    In the above result we can see that MailServer for above JournalMailbox is pointing to Old Exchange Server






After Migrating Journal Mailbox to new Exchange Server, the new MailServer entries (in Server Column in DataSource table) are not updated for all Migrated Journal Mailbox.                                                           






Mailbox has been migrated to new Exchange Server (it can be for same or for different version)                                                           






Please contact support to have the bad/old exchange server name updated and quote this KB article.