VxRail: Unable to acces VxRail Manager GUI


   Article Number:     500820                                   Article Version: 5     Article Type:    Break Fix 




VxRail Appliance Series






  •         User unable to login to VxRail manager GUI.     
  •         Tried to restart VxRail manager VM and to restart the marvin services but still couldn't login to the GUI.     






    Jun 06 22:58:45,855 GMT 2017  DEBUG [myScheduler-2] ClusterServiceImpl.queryClusterCall:429 - mystic cluster has been successfully updated   
    Jun 06 22:58:45,855 GMT 2017  DEBUG [myScheduler-2] ClusterServiceImpl.queryCluster:235 - Released clusterUpdateLock from queryCluster   
    Jun 06 22:59:46,719 GMT 2017  DEBUG [myScheduler-5] ClusterServiceImpl.checkPasswordIsValid:726 - Check whether the account is valid start.   
    Jun 06 22:59:46,731 GMT 2017  INFO  [myScheduler-5] VCLoginService.getSsoUrl:149 - Trying to obtain sso token from:   
    Jun 06 22:59:47,002 GMT 2017  ERROR [myScheduler-5] ClusterServiceImpl.checkPasswordIsValid:759 - General exception   
    com.sun.xml.internal.ws.fault.ServerSOAPFaultException: Client received SOAP Fault from server: The token authority rejected an issue request for TimePeriod [startTime=Wed Jun 07 00:59:46 CEST 2017, endTime=Wed Jun 07 01:29:46 CEST 2017] :: The requested token start time differs from the issue instant more than the acceptable deviation (clock tolerance) of 600000 ms. Requested token start time=Wed Jun 07 00:59:46 CEST 2017, issue instant time=Wed Jun 07 01:13:04 CEST 2017. This might be due to a clock skew problem. Please see the server log to find more detail regarding exact cause of the failure.   
        at com.sun.xml.internal.ws.fault.SOAP11Fault.getProtocolException(SOAP11Fault.java:178) ~[?:1.8.0_102]   
        at com.sun.xml.internal.ws.fault.SOAPFaultBuilder.createException(SOAPFaultBuilder.java:116) ~[?:1.8.0_102]   
        at com.sun.xml.internal.ws.client.sei.StubHandler.readResponse(StubHandler.java:238) ~[?:1.8.0_102]   
        at com.sun.xml.internal.ws.db.DatabindingImpl.deserializeResponse(DatabindingImpl.java:189) ~[?:1.8.0_102]   
        at com.sun.xml.internal.ws.db.DatabindingImpl.deserializeResponse(DatabindingImpl.java:276) ~[?:1.8.0_102]   
        at com.sun.xml.internal.ws.client.sei.SyncMethodHandler.invoke(SyncMethodHandler.java:104) ~[?:1.8.0_102]







  •         Checked on the time on the PSC,VCSA and VxRail manager VM .     
  •         VxRail manager VM and PSC is out of synchronization with the vCenter VM.     
  •         Restarted the ntp daemon on the VMs and the issue is resolved     
      /etc/init.d/ntpd restart