VNX: How to View and Manage Unified Call Home configuration

           

   Article Number:     503773                                   Article Version: 3     Article Type:    How To 
   

 


Product:

 

VNX/VNXe Family

 

Instructions:

 

 

 This article answers basic questions about customer's their call home configurations for Unified arrays. The below steps can be followed to view the current configuration and determine the following common problem areas:   

         
  •         Verify that connect home (call home) is turned on      
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  •         Verify/Identify if Email Server IP address listed is up to date and correct     
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  •         Verify that email addresses listed to receive call home reflects correct email addresses and Email Server      
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    To view Connect Home (Call home) configuration that is current for alerts going to Dell EMC go to the top task bar > choose Systems.   
   
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    On the right panel bottom pane under Service Tasks > choose Manage Connect Home for File.   
   
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    Priority = Enabled indicates the connect home is enable to dial home to Dell EMC   
    You can also verify that you have your most current SMTP Email Server information up to date.   
   
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    On the right panel bottom pane under Service Tasks > choose Manage Email User for File.   
   
    This pop-up will show you who is listed as your recipients for connect home alerts as well as the SMTP Email Server configured. You can edit this information to reflect your business needs and test your modifications by clicking the 'Test' button at the bottom of the window. The test button will send a test email to the account(s) listed in the recipient and cc email address boxes.    
   
    **Please note the Sender email address will be an address with your company domain. Please do not alter this section unless necessary and feel free to reach out to Support for any further questions**   
   
   
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Notes: