|Article Number: 504485||Article Version: 5||Article Type: Break Fix|
Connectrix,Connectrix Manager Converged Network Edition 14.0.0,Connectrix Manager Converged Network Edition 14.0.1,Connectrix Manager Converged Network Edition 14.2.0,Connectrix Manager Converged Network Edition 14.2.1
After upgrading to CMCNE 14.2.1 there is a 'Send Test' button available.
After clicking the Send Test button, the customer will get the following error message:
"Failed: Device match not found for input device with Serial Number ASW0000xxxx-CM and Product CONNECTRIX-GW"
Starting with CMCNE 14.x the ConnectEMC application for call home of Connectrix B-Series devices is no longer in use.
Instead, the CMCNE REST API Client is used to both deploy Connectrix B-Series devices and send call homes to the REST API Server on the ESRS Gateway.
For this a valid CMCNE Serial Number is required. This Serial Number has to be part of Install Base and needs to have a valid contract.
Upgrade to CMCNE 14.2.1
Please contact Dell EMC Technical Support or your Authorized Service Representative, and quote this Knowledgebase article ID.