ViPR Controller: Fabric Manager discovery fails with "Failed to get connections for device"

           

   Article Number:     502968                                   Article Version: 4     Article Type:    Break Fix 
   

 


Product:

 

ViPR Controller Controller 3.6,ViPR Controller Controller 3.5,ViPR Controller Controller 3.0,ViPR Controller

 

Issue:

 

 

A scheduled or on-demand Fabric Manager discovery fails.   
   
    In the ViPR Controller UI under Fabric Managers the "Discovery Status" will show:   
     "Discovery failed reconciling FC endpoints for Network System: <URN>"   
     
                                                           

 

 

Cause:

 

 

Incomplete FCEndpoint entries exist in the ViPR Controller DB resulting in the failure.   
   
    These incomplete entries will be missing (key, value) pairings.   
     
                                                           

 

 

Resolution:

 

 

   

      A solution exists for this issue, but intervention from Dell EMC technical support personnel is required. Support personnel must access your storage system to fix this issue. Contact the Dell EMC Customer Support Center or your service representative for technical assistance and quote this article ID.     
     
      Include the ViPR Controller Order History text, ViPR C logs,  as well as slither output covering the time frame when you contact Dell EMC for technical assistance.     
          

                                                             

 

 

Notes:

 

 

   

      ViPR Controller controllersvc log shows the following:     
     
      Fabric Manager discovery starts   

   
      vipr4 vipr4 controllersvc 2017-08-03 08:32:46,167 [60|mds|NS_Discovery|<switch IP/domain name>|7c75d0d2-26f8-4072-be8d-75e94e37d878] DEBUG  AbstractEnvironment.java (line 100) Initializing new StandardEnvironmentNumber of connections retrieved    
   
      vipr4 vipr4 controllersvc 2017-08-03 08:32:54,146 [60|mds|NS_Discovery|<switch IP/domain name>|7c75d0d2-26f8-4072-be8d-75e94e37d878]  INFO  NetworkDiscoveryWorker.java (line 172) Retrieved 2,234 connections from device urn:storageos:NetworkSystem:13d900c4-1c3d-4ae1-a605-e1aca61c36dd:vdc1 at 8/3/17 8:32 AMFollowed by discovery failure message    
   
      vipr4 vipr4 controllersvc 2017-08-03 08:32:57,804 [60|mds|NS_Discovery|<switch IP/domain name>|7c75d0d2-26f8-4072-be8d-75e94e37d878]  INFO  Operation.java (line 169) Setting operation to error due to an exception com.emc.storageos.networkcontroller.exceptions.NetworkDeviceControllerException: At Thu Aug 03 08:32:57 UTC 2017 Failed to get connections for device urn:storageos:NetworkSystem:13d900c4-1c3d-4ae1-a605-e1aca61c36dd:vdc1-Failed to discover network system