Avamar Gen4T: Avamar Administrator GUI shows the message "BMC OS Critical Stop #ea panic)Oops!Int!NullPtr! "

           

   Article Number:     512588                                   Article Version: 4     Article Type:    Break Fix 
   

 


Product:

 

Avamar,Avamar Data Store Gen4T,Avamar Server

 

Issue:

 

 

Avamar Administrator GUI shows the following error message:        
       
        The same message can be seen in the syslogs (/var/log/messages)
   
        

      Oct 10 00:04:29 test-gen4t-single01 ipmiutil: igetevent-gen4t: 0037 10/10/17 00:04:28 CRT BMC  OS Critical Stop #ea panic)Oops!Int!NullPtr! 6f [01 ff ff]         
          Oct 10 00:04:29 test-gen4t-single01 ipmiutil: igetevent-gen4t: 0038 10/10/17 00:04:28 CRT BMC  OS Critical Stop #ea panic)Oops!Int!NullPtr! 6f [01 ff ff]
   
   
                                                                

 

 

Cause:

 

 

This is an random error about "Unexpected SEL: Source - BMC A Firmware” which sensor type named “OS stop” when our ATOM scripts been running, such as after SP reboot from atragon, or after SLIC sensor reading or after power cycle of power supply.                                                           

 

 

Resolution:

 

 

Please ignore these messages as they are benign. The messages will be eventually turned off in a future version of the BMC firmware for Avamar Gen4T.