|Article Number: 500849||Article Version: 4||Article Type: Break Fix|
Unable to login via secure LDAP (LDAPS).
User issued command:
scli --login --username <LDAP username> --password <LDAP user password> --ldap_authentication
Receive message " Status: Could not connect to LDAP service. Please check username, password and LDAP service parameters", despite the username and password being correct.
ScaleIO is not recognizing the certificate from the LDAP server.
There are 2 possible solutions.
1. Download the certificate from the LDAP server and place it on the MDM server. Add a line to the /etc/openldap/ldap.conf pointing to the certificate:
TLS_CACERT <certificate file including path>
2. Instruct the LDAP system to accept certificates by adding the following line to /etc/openldap/ldap.conf