Training Credit FAQs (English)

Attention Education.EMC.com Users:

  • Training Units are transitioning to a new denomination called ‘Training Credits.’
  • All Training Units will be converted from a face value of $100 to a face value of $1 USD.*

Example: 20 Training Units of $2,000, will automatically convert to 2,000 Training Credits of $2,000 value.

 

*This is an automatic conversion and will be reflected in your account starting on March 16, 2018. Face value may differ by region.

                                                        

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GeneralMy AccountPurchaseRedemptionContact/More Info

 

General

What are Training Credits?

What are the benefits of Training Credits?

Do Training Credits expire?

My Account

How will I know I have Training Credits available?

Where can I view my Training Credits balance?

How do I manage my Training Credits as an Administrator for my organization?

Purchase

How can I purchase Training Credits?

How can I determine the number of Training Credits I need?

Redemption

What type of training can Training Credits be redeemed against?

How soon can I use my Training Credits?

How do I redeem my Training Credits?

If my scheduled class is canceled, will my Training Credits be returned to my account automatically?

Can Training Credits be purchased in one country and redeemed in another?

Can Training Credits be used for custom/on site training engagements?

 

Contact/More Info

Where can I find more information about Dell EMC Education Services?

Who do I contact if I need additional assistance?

 

 

 

General

What are Training Credits?

Training Credits provide a convenient way to purchase Dell EMC Education Services training while protecting your training budget. Valid for one (1) year from date of invoice, Training Credits provide you with the flexibility to define a training plan at a later date.

 

Training Credits are redeemable toward any training course offered by Dell EMC Education Services. One (1) Training Credit is equal to $1 USD and may vary by region. Download a PDF brochure.

What are the benefits of Training Credits?

  • Easy to add training to your solution and enables you to safeguard your training budget
  • Save time and administrative costs by eliminating the need to open multiple purchase orders or credit card transactions
  • Redeem Training Credits across both LearnDell.com and Education.EMC.com
  • Wide selection of training courses to choose from
  • Manage Training Credits for your entire organization for up to one year from date of invoice

Do Training Credits expire?

Yes, Training Credits will expire one (1) year from date of invoice.

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My Account

How will I know I have Training Credits available?

You will receive an email notification with instructions on how to redeem your Training Credits. If you do not receive an email notification, please contact your Dell EMC Account Manager or contact us.

Where can I view my Training Credits balance?


LearnDell.com Users
Your TC balance will appear in the top blue navigation bar, once you sign in to your LearnDell.com account. Need assistance accessing your LearnDell.com account? Contact us.

 

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Education.EMC.com Users
To view your TU balance, visit Education.EMC.com, go to My Account >> Account Balance.
Need an account? Contact us.

How do I manage my Training Credits as an Administrator for my organization?


LearnDell.com Users

Administration Portal

Partner Admin Tool Guide

Education.EMC.com Users
Please contact Student Services for assistance with the following admin functionalities:

  • Managing users
  • Managing sub-organizations
  • Assigning credits to a sub-organization
  • Transferring credits to a customer

 

RSA Customers

Please contact RSA University for support.

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Purchase

How can I purchase Training Credits?

You can purchase Training Credits here.


You may also contact your Dell EMC Account Manager or Student Services. You will receive a response within 48 hours:


LearnDell.com Users

Americas: US_Training@Dell.com
Asia Pacific: APJ_Training@Dell.com
Brazil: Cursos_Brasil@Dell.com
Latin America: MCLA_Training@Dell.com
Europe, Middle East, Africa: EMEA_Training@Dell.com
South Africa: ZA_Training@Dell.com

Education.EMC.com Users

http://emc.force.com/EducationSupport

United States: +1 888 362 8764

 

RSA Customers

Please contact RSA University for support.

How can I determine the number of Training Credits I need?

Our Student Services team can help you identify your training needs and develop a training plan to determine the number of Training Credits you require. Contact us.

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Redemption

What type of training can Training Credits be redeemed against?

Training Credits can be redeemed for any training course offered by Dell EMC Education Services via LearnDell.com and Education.EMC.com.

 

To redeem Training Credits for RSA, please contact RSA University for support.

How soon can I use my Training Credits?

Training Credits are available as soon as the order invoice is generated.

How do I redeem my Training Credits?


LearnDell.com Users

Visit LearnDell.com, click Go to LearnDell Classic View to log in or create a user account, browse the Customer Education catalog to find the course you want to register for, and click Register with Training Credits. If you need assistance with your account, please contact Student Services.

 

Education.EMC.com Users

Please contact Student Services for assistance.

 

RSA Customers

Please contact RSA University for support.

If my scheduled class is canceled, will my Training Credits be returned to my account automatically?

Yes. Training Credits will be refunded to your account provided that the cancellation complies with the cancellation policy.

Can Training Credits be purchased in one country and redeemed in another?

Yes. Please contact Student Services to assist.

Can Training Credits be used for custom/on site training engagements?

Yes. Please contact Student Services to assist.

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Contact/More Info

Where can I find more information about Dell EMC Education Services?

Visit LearnDell.com or Education.EMC.com

Who do I contact if I need additional assistance?
Contact your Dell EMC Account Manager or Student Services. You will receive a response within 48 hours.

LearnDell.com Users

Americas: US_Training@Dell.com
Asia Pacific: APJ_Training@Dell.com
Brazil: Cursos_Brasil@Dell.com
Latin America: MCLA_Training@Dell.com
Europe, Middle East, Africa: EMEA_Training@Dell.com
South Africa: ZA_Training@Dell.com

Education.EMC.com Users

http://emc.force.com/EducationSupport

education@emc.com

United States: +1 888 362 8764

 

RSA Customers

Please contact RSA University for support.

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Education Services Training Credit -100