RecoverPoint: Failed to load system configuration. Failed to login

           

   Article Number:     498339                                   Article Version: 9     Article Type:    Break Fix 
   

 


Product:

 

RecoverPoint,RecoverPoint CL 5.0,RecoverPoint CL 5.1 P1,RecoverPoint EX 5.0,RecoverPoint EX 5.1 P1,RecoverPoint SE 5.0,RecoverPoint SE 5.1 P1

 

Issue:

 

 

Fail to load GUI error 'Failed to load system configuration'   
   
    Fezick server down, GUI and ssh logins fails:   
   
    Symptoms found in the logs:   

      Control log:2017/03/12 01:28:04.280 - #2 - 7705/5954 - MPI: RemoteHub::performClose is called for module: ControlDataServices reason: HB per channel timeout2017/03/12 01:43:18.797 - #0 - 7805/5954 - ControlDataServices: errno=95 FezickServer good state was not seen for the last 600000000 microsecs    
   

      tomcat.log:       
        2017-03-12 04:50:21,825 [ContainerBackgroundProcessor[StandardEngine[Fezick]]] (ContainerBase.java:1531) ERROR - Unexpected death of background thread ContainerBackgroundProcessor[StandardEngine[Fezick]] java.lang.OutOfMemoryError: Java heap space
   

   
          
   
      Affected versions: 5.0+   
                                                             

 

 

Cause:

 

 

Tomcat server runs out of memory, starving Fezick server and making it unresponsive. Fezick server hangs and does not respond until rebooting RPA.                                                           

 

 

Change:

 

 

None.                                                           

 

 

Resolution:

 

 

Workaround: Reboot the site control RPA (may need to perform at multiple sites)   
   
    Resolution:: 5.1 SP2