RecoverPoint: Failed to load system configuration. Failed to login


   Article Number:     498339                                   Article Version: 9     Article Type:    Break Fix 




RecoverPoint,RecoverPoint CL 5.0,RecoverPoint CL 5.1 P1,RecoverPoint EX 5.0,RecoverPoint EX 5.1 P1,RecoverPoint SE 5.0,RecoverPoint SE 5.1 P1





Fail to load GUI error 'Failed to load system configuration'   
    Fezick server down, GUI and ssh logins fails:   
    Symptoms found in the logs:   

      Control log:2017/03/12 01:28:04.280 - #2 - 7705/5954 - MPI: RemoteHub::performClose is called for module: ControlDataServices reason: HB per channel timeout2017/03/12 01:43:18.797 - #0 - 7805/5954 - ControlDataServices: errno=95 FezickServer good state was not seen for the last 600000000 microsecs    

        2017-03-12 04:50:21,825 [ContainerBackgroundProcessor[StandardEngine[Fezick]]] ( ERROR - Unexpected death of background thread ContainerBackgroundProcessor[StandardEngine[Fezick]] java.lang.OutOfMemoryError: Java heap space

      Affected versions: 5.0+   






Tomcat server runs out of memory, starving Fezick server and making it unresponsive. Fezick server hangs and does not respond until rebooting RPA.                                                           












Workaround: Reboot the site control RPA (may need to perform at multiple sites)   
    Resolution:: 5.1 SP2