RecoverPoint: Failed to load system configuration

           

   Article Number:     498339                                   Article Version: 7     Article Type:    Break Fix 
   

 


Product:

 

RecoverPoint,RecoverPoint CL 5.0,RecoverPoint CL 5.1 P1,RecoverPoint EX 5.0,RecoverPoint EX 5.1 P1,RecoverPoint SE 5.0,RecoverPoint SE 5.1 P1

 

Issue:

 

 

Issue (impact on customer):   
   
    Symptoms may present differently; fail to load GUI error 'Failed to load system configuration', fail open ssh session.   
   
    Impacted Configuration & Settings:   
   
    Fezick server down, GUI and ssh logins fails.   
   
    Impact on RP:   
   
    Fezick server hangs and doesnot respond until rebooting RPA.
                                                           

 

 

Cause:

 

 

Tomcat server runs out of memory, starving Fezick server and making it unresponsive                                                           

 

 

Change:

 

 

None.                                                           

 

 

Resolution:

 

 

Workaround:   
    A. To resolve immediately, reboot SC RPA (may need to perform at multiple sites)   
    B. To prevent future occurences, open case with engineering to provide preventative measures.   
   
   
    Fix: 5.1 SP2
                                                           

 

 

Notes:

 

 

Affected versions: 5.0+