|Article Number: 498339||Article Version: 7||Article Type: Break Fix|
RecoverPoint,RecoverPoint CL 5.0,RecoverPoint CL 5.1 P1,RecoverPoint EX 5.0,RecoverPoint EX 5.1 P1,RecoverPoint SE 5.0,RecoverPoint SE 5.1 P1
Issue (impact on customer):
Symptoms may present differently; fail to load GUI error 'Failed to load system configuration', fail open ssh session.
Impacted Configuration & Settings:
Fezick server down, GUI and ssh logins fails.
Impact on RP:
Fezick server hangs and doesnot respond until rebooting RPA.
Tomcat server runs out of memory, starving Fezick server and making it unresponsive
A. To resolve immediately, reboot SC RPA (may need to perform at multiple sites)
B. To prevent future occurences, open case with engineering to provide preventative measures.
Fix: 5.1 SP2
Affected versions: 5.0+