ViPR Controller : Creation of a VPLEX distributed lun fails with Status 524: Infinite or NaN

           

   Article Number:     496362                                   Article Version: 5     Article Type:    Break Fix 
   

 


Product:

 

ViPR Controller,VPLEX Series,VPLEX Metro,VPLEX GeoSynchrony 6.0 Patch 1,VPLEX GeoSynchrony 6.0 Patch 2,VPLEX GeoSynchrony 6.0 Service Pack 1

 

Issue:

 

 

A ViPR Order to create a VPLEX distributed LUN fails with the following error :   
   
    Error 18000: An error occurred while executing a job in the VPLEX device       
        Request to create distributed device failed with Status 524: Infinite or NaN
                                                           

 

 

Cause:

 

 

This error is related to an issue with the VPLEX management console which is rejecting valid commands passed from ViPR Controller.   
   
    This is a know issue.The reason for the NaN problem is currently believed to be CST JNI native code not being thread-safe and corrupting the FPU registers and interfering with other java threads that need to use the FPU (such as for double numbers).
                                                           

 

 

Change:

 

 

The second VPLEX in Metro configuration was recently upgraded from a VS2 to a VS6.                                                           

 

 

Resolution:

 

 

   

      Restart the VPLEX management console on the VPLEX cluster that ViPR runs the create distributed volume command.     
      This process is non-disruptive to I/O yet there will be an interruption to the VPLEX GUI and CLI for about     
      1 to 2 minutes as the VPlexManagementConsole service stablizes..     
     
      For more details on how to restart the VPLEX Management Console service refer to KB VPLEX: How to restart VPlexManagementConsole to refresh VPLEX CLI/GUI     
     
      Permanent Fix:     
      This issue is fixed in VPLEX GeoSynchrony code version 6.0 Service Pack 1 Patch 4.