SourceOne Email Management - You are unable to connect to a Microsoft Exchange 2016 Journal mailbox in a mixed Microsoft Exchange (2010 and 2016) environment

           

   Article Number:     498673                                   Article Version: 6     Article Type:    Break Fix 
   

 


Product:

 

SourceOne Email Management

 

Issue:

 

 

EMC SourceOne Email Management Journaling Activities fail in a Microsoft Exchange 2010 and Microsoft Exchange 2016 mixed environment.   
    We can see the below errors in Event Viewer:   
   
    Vendor ExExchProvider.CoExExchProvider - <ProviderConnection> <ContainerType> 4 </ ContainerType> <DisplayName> xxxxxxx </ DisplayName> <LastProcessed> 4/4/2017 1:27:08 PM </ LastProcessed> <Logon> ***** ******* </ Logon> <MailContainerID> 1480 </ MailContainerID> <MailContainerName> / o = ******** eG / ou = Exchange AdministrativeGroup (XXXXXX) / cn = Recipients / cn = ************ </ MailContainerName> <MailServer> / o = ******** / ou = Exchange Administrative Group (XXXXXX) / cn = Configuration / cn = Servers / cn = ******* </ MailServer> <password> ************ </ password> <ProviderTypeID> 1 </ ProviderTypeID> <State> 0 </ State> </ ProviderConnection>     
      For order 3007876 not possible. (0x86040B01) [ExJBJournal.exe, CExJBJournal.cpp (856) .CExJBJournal :: InitializeInputProvider]     
      > Can not logon to the mailbox: / o = ********** / ou = Exchange Administrative Group (FYDIBOHF23SPDLT) / cn = Configuration / cn = xxxxxxxxx/ cn = XX000001 / cn = Microsoft Private MDB - / o = ********** / ou = Exchange Administrative Group (xxxxxxxx) / cn = Recipients / cn = ***********. (0x86040809) Unknown error (0x8004011D) [ExJBJournal.exe, CoExExchProvider.cpp (523) .CoExExchchant :: LogonDS]     
     
      Job Id: xxxxxx     
      ActivityName: xxxxxxx     
      Activity Id: xxxxxx     
      Activity Type: 2     
      Event XML:     
      <Event xmlns = "http://schemas.microsoft.com/win/2004/08/events/event">     
      <System>     
      <ProviderName = "EMC SourceOne" />     
      <EventID Qualifiers = "0"> 2817 </ EventID>     
      <Level> 2 </ Level>     
      <Task> 6 </ Task>     
      <Keywords> 0x800000000000 </ keywords>     
      <TimeCreated SystemTime = "2017-04-05T09: 41: 48.000000000Z" />     
      <EventRecordID> 25948009 </ EventRecordID>     
      <Channel> EMC </ Channel>     
      <Computer> SERVER.xxx.com </ Computer>     
      <Security />     
      </ System>     
      <EventData>     
      <Data> Logon to provider ExExchProvider.CoExExchProvider - <ProviderConnection> <ContainerType> 4 </ ContainerType> <DisplayName> SourceOne-Journal1 </ DisplayName> <LastProcessed> 4/4/2017 1:27:08 PM & lt; / LastProcessed> <Logon> <MailContainerID> 1480 </ MailContainerID> <MailContainerName> / o = xxxxxxxxxxxx / ou = Exchange AdministrativeGroup ( / Cn = xxxxxxxxx; / MailServer> / cn = xxxxxxxxx; / MailServer> / cn = Recipients / cn = xxxxxxxxxx / MailContainerName> <MailServer> / o = xxxxxxxxxx / ; ************ </ password> <ProviderTypeID> 1 </ ProviderTypeID> <State> 0 </ State> </ ProviderConnection>     
      For order 3007876 not possible. (0x86040B01) [ExJBJournal.exe, CExJBJournal.cpp (856) .CExJBJournal :: InitializeInputProvider]     
      Can not log on to the mailbox: / o = xxxxxxxxxxxx / ou = Exchange Administrative Group (xxxxxxx) / cn = Configuration / cn = Servers / cn = xxxxxxx / cn = Microsoft Private MDB - / o = xxxxxxxxx / ou = (Xxxxxxxxx) / cn = Recipients / cn = xxxxxxxx. (0x86040809) Unknown error (0x8004011D) [ExJBJournal.exe, CoExExchProvider.cpp (523) .CoExExchchant :: LogonDS]     
     
      Errors in Journal logs:     
      Error: <html> <html> <html> <html> <html> <html> <html> <html> : 08 PM </ LastProcessed> <Logon> ************ </ Logon> <MailContainerID> 1480 </ MailContainerID> <MailContainerName> / o = xxxxxxx / ou = xxxxxxxxx ) / cn = Recipients / cn = 6ee1172b9d76468796f1ac85abf00a4a sourc </ mailcontainername> <mailserver> / o = xxxxxx / ou = xxxxxx (xxxxxxxx) / cn = Configuration / cn = Servers / cn = SV010001 </ MailServer> ****** </ password> <ProviderTypeID> 1 </ ProviderTypeID> <State> 0 </ State> </ ProviderConnection> For order 3007899 not possible. (0x86040B01) [ExJBJournal.exe, CExJBJournal.cpp (856) .CExJBJournal :: InitializeInputProvider]> Can not log on to the mailbox: / o = xxxxxxxxx / ou = Exchange Administrative Group (GROUP) / cn = Configuration / cn = Servers / cn = xxxxxx / cn = Microsoft Private MDB - / o = xxxxxxxx / ou = xxxxxxxx (GROUP) / cn = Recipients / cn = xxxxxxx. (0x86040809) Unknown error (0x8004011D) [ExJBJournal.exe, CoExExchProvider.cpp (523) .CoExExchProvider :: LgonDS]     
      3007899. (0x86040B12) Login with provider ExExchProvider.CoExExchProvider - <ProviderConnection> <ContainerType> 4 </ ContainerType> <DisplayName> xxxxxxx </ DisplayName> <LastProcessed> 4/4/2017 1:27:08 PM </ LastProcessed> < Logon> ************ </ logon> <mailcontainerID> 1480 </ mailcontainerID> <mailcontainername> / o = xxxxxxx / ou = xxxxxxxxx GROUP) / cn = recipients / cn = xxxxxxxxx < / MailContainerName> <MailServer> / o = xxxxxx / ou = xxxxxx (xxxxxxxx) / cn = Configuration / cn = Servers / cn = SV010001 </ MailServer> <password> ************ </ Password> <ProviderTypeID> 1 </ ProviderTypeID> <State> 0 </ State> </ ProviderConnection> for request 3007899 not possible. (0x86040B01) [ExJBJournal.exe, CExJBJournal.cpp (856) .CExJBJournal :: InitializeInputProvider]> Registration for the supplier: / o = xxxxxxxxx (GROUP) / cn = Configuration / cn = Servers / Cn = xxxxxx / cn = Microsoft Private MDB - / o = xxxxxxxx / ou = xxxxxxxx (GROUP) / cn = Recipients / cn = xxxxxxx. (0x86040809) Unknown error (0x8004011D) [ExJBJournal.exe, CoExExchProvider.cpp (523) .CoExExchProvider :: LgonDS]
                                                           

 

 

Cause:

 

 

Conflict due to Microsoft updates on Exchange 2010 in the mixed environment.                                                           

 

 

Resolution:

 

 

With 2010/2016 co-existence, there are certain requirements for it to work.   
   
    These requirements are:-   
   
    1) Service Account mailbox needs to be always on the lower exchange version.It should be the last mailbox to move to 2016. Exchange 2010 should be configured with RPC over https.   
    2) Exchange 2016 should have RPC over https enabled. By default Exchange 2016 has MAPI over https which is not supported by SourceOne. Customer will have to enable RPC over https and configure it correctly   
    3) All SourceOne servers should have only Outlook 2010 SP2 + KB2889819. No other HF or update. Updates for Outlook should be disabled.   
    4) Profile needs to be configured on Outlook to have Outlook using RPC over https with the proxy server pointing to the 2016 server. For these changes you will need to configure AutoDiscovery.   
    5) Set the correct mailbox  permissions on 2016 as per the installation guide