VIPR Controller 3.0: ViPR Backup Fails to Upload to the FTP Server "Error 30006: Error occurred while retrieving object Upload status"

Environment:

ViPR Controller Controller 3.0

ViPR Controller Controller 2.4 SP1

ViPR Controller Controller 3.5

 

Description:

Reviewed the ViPR Logs and verified the following error below from the Portsvc.log:

Error from Portsvc.log:

<?xml version="1.0" encoding="UTF-8" standalone="yes"?><error><code>30006</code><description>Error occurred while retrieving object</description><details>Error occurred while retrieving object Upload status</details><retryable>false</retryable></error>

vipr1 XXXX-XXXX.XXXX.XXXX.com portalsvc 2016-11-12 18:20:33,213 [play-thread-6] ERROR ExceptionOnErrorFilter.java (line 53) Error 30006: Error occurred while retrieving object Upload status

Internal Server Error (500) for request GET /backup/itemsjson?ids=EMC-Backup-1-3.0,EMC-Backup2-1-3.0-2016,EMC-Backup-1-3.0-testbackup,EMCLAB4-Backup-5-3.0,EMCProductio-Backup-1.3.4,EMC-Customer-Backup-1-5,viprEMC-Backup-9-3.0

Execution exception

ServiceErrorException occured : Error 30006: Error occurred while retrieving object Upload status

  1. play.exceptions.JavaExecutionException: Error 30006: Error occurred while retrieving object Upload status

at play.mvc.ActionInvoker.invoke(ActionInvoker.java:228)

at Invocation.HTTP Request(Play!)

Caused by: com.emc.vipr.client.exceptions.ServiceErrorException: Error 30006: Error occurred while retrieving object Upload status

at com.emc.vipr.client.impl.jersey.ExceptionOnErrorFilter.handle(ExceptionOnErrorFilter.java:41)

at com.emc.vipr.client.impl.jersey.ProxyTokenFilter.handle(ProxyTokenFilter.java:27)

at com.emc.vipr.client.impl.jersey.AuthTokenFilter.handle(AuthTokenFilter.java:34)

at com.sun.jersey.api.client.Client.handle(Client.java:648)

at com.sun.jersey.api.client.WebResource.handle(WebResource.java:680)

at com.sun.jersey.api.client.WebResource.access$200(WebResource.java:74)

at com.sun.jersey.api.client.WebResource$Builder.get(WebResource.java:507)

at com.emc.vipr.client.impl.RestClient.getURI(RestClient.java:229)

at com.emc.vipr.client.core.Backup.getBackup(Backup.java:33)

at util.BackupUtils.getBackup(BackupUtils.java:48)

at controllers.Backup.itemsJson(Backup.java:61)

at play.mvc.ActionInvoker.invokeWithContinuation(ActionInvoker.java:524)

at play.mvc.ActionInvoker.invoke(ActionInvoker.java:475)

at play.mvc.ActionInvoker.invokeControllerMethod(ActionInvoker.java:451)

at play.mvc.ActionInvoker.invokeControllerMethod(ActionInvoker.java:446)

at play.mvc.ActionInvoker.invoke(ActionInvoker.java:160)

... 1 more

When clicking Upload, the Upload Status shows refreshes and shows "Not Started"

 

 

 

Resolution:

Please have the FTP Admin verify the correct Username and password.

SSH into the ViPR andTest SFTP to the FTP Server.

For a detailed resolution please refer to DELL EMC Support Solution 493163 https://support.emc.com/kb/493163

 

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