ViPR Controller: AD/LDAP User unable to log into the VIPR Controller GUI Consistently

Environment:

ViPR Controller Controller 2.4

ViPR Controller Controller 2.4 SP1

ViPR Controller Controller 3.0

 

 

Description:

The user is intermittently unable to log into ViPR Controller GUI.

Error seen while user login,

Responding to internal 999 with HTTP Internal Server Error; Caused by org.springframework.ldap.TimeLimitExceededException: [LDAP: error code 3 - Timelimit Exceeded];

Errors from ViPR Debug authsvc logs:

vipr1 XXXXXXX authsvc 2016-06-03 18:16:52,939 [qtp1220553678-144130]  WARN ServiceCodeExceptionMapper.java (line 74) Responding to internal 999 with HTTP Internal Server Error; Caused by

  • org.springframework.ldap.TimeLimitExceededException: [LDAP: error code 3 - Timelimit Exceeded]; nested exception is javax.naming.TimeLimitExceededException: [LDAP: error code 3 - Timelimit Exceeded]; remaining name 'dc=bbtnet,dc=com'

at org.springframework.ldap.support.LdapUtils.convertLdapException(LdapUtils.java:151)

at org.springframework.ldap.core.LdapTemplate.search(LdapTemplate.java:319)

at org.springframework.ldap.core.LdapTemplate.search(LdapTemplate.java:259)

...

 

 

 

Resolution:

Workaround Provided by Engineering to help improve login for AD User:

Fix to be provided in the release of VIRP 3.0 SP1 Patch.

For a detailed resolution please refer to DELL EMC Support Solution 484650 https://support.emc.com/kb/484650

 

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