ViPR SRM upgrade from 3.7 to 4.0.1 pauses

Environment:

ViPR SRM 4.0

 

Description:

During the upgrade process from 3.7 to 4.0.1 the upgrade seems to be stopped at 51% on multiple servers.

 

 

 

Resolution:

  • Killed the wsg process on all the servers and restarted the wsg service. It came up fine, however- upgrade was still stuck and not progressing on any of the servers.
  • Update manager was stuck on FE, and there was no process running for it on any of the other servers.
  • Killed the process for update manager so that, the system comes out of maintenance mode - as nothing really was happening there.
  • Restarted services on FE.

 

For a detailed step by step resolution please refer to EMC Support Solution 490857 https://support.emc.com/kb/490857

 

 



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