Data Domain data collection fails with: "Timeout from worker process while running request datadomain:perf on dd-test-server.lab.com"

Environment:

Data Protection Advisor 6.2

Data Protection Advisor 6.2 SP1

Data Protection Advisor 6.2 SP2

Data Protection Advisor 6.2 SP3

Data Protection Advisor 6.3

Description:

Data Domain data collection is failing with Timeout from worker process.

You have ran through the procedures in KB #469556, Data Domain SNMP status request consistently fails with timeout error, increasing the timeout to 2100 and the agent timeout to 21600 and this is still happening.


Resolution:

To test for this issue run the following command on the Data Domain to check for the port used:

snmp show config

To resolve this issue you can set up a new  community string and set the trap host (you can use the same host) to port 161 for that community string with the following commands.

snmp add ro-community dpa

snmp add trap-host dd-test-server.lab.com:161 community dpa version v2c

 

For a detailed step by step resolution please refer to DELL EMC Support Solution 498884 https://support.emc.com/kb/498884

 


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