SourceOne Email Management - SourceOne account can't access end users mailboxes while running activities

Environment:

SourceOne Email Management

 

Description:

While running SourceOne email activities, SourceOne account can't access the end users mailboxes.

Depending on the activity being selected (e.g. Restore, Shortcut, Archive Activities ), the following errors can be observed:-
Verbosity : ERROR
Process : P143C
Thread : T1414
Module : CoExExchProvider.cpp
Func : CoExExchProvider::LogonDS(510)
Machine : Sourceone Worker Server
Message : Cannot log on to the mailbox: (Path to Exchange Mailbox). (0x86040809) Unspecified error (0x80004005)
JobId : 59129
ActivityId : 490
ActivityType : 14

Verbosity : ERROR-LOGD
Process : P143C
Thread : T1414
Module : CExJBMBoxTasks.cpp
Func : CExJBMBoxTasks::MailboxLogon(1601)
Machine : Sourceone Worker Server
Message : Cannot log on to the provider: ExExchProvider.CoExExchProvider - Username (Path to Exchange Mailbox)(0x86040809) Unspecified error (0x80004005) [ExShortcutJBC.exe, CoExExchProvider.cpp(510).CoExExchProvider::LogonDS]
JobId : 59129

 

 

Resolution:

In order to resolve this issue you must do one of the following:
First approach:
- Disable MAPI/HTTP for SourceOne Service Account mailbox on Exchange - https://technet.microsoft.com/en-us/library/bb124497%28v=exchg.150%29.aspx
- Recreate SourceOne account mail profile on SourceOne workers.
- This will force the protocol RPC/TCP to be used, if the same issue exists then install Outlook 2007 on SourceOne workers. This version is the ensured to use only RPC/TCP.

Second Approach:
- Install Exchange 2013 CU14
- Disable MAPI/HTTP for SourceOne Service Account mailbox on Exchange - https://technet.microsoft.com/en-us/library/bb124497%28v=exchg.150%29.aspx
- Recreate SourceOne account mail profile on SourceOne workers.
The Second approach will allow us to use Outlook version 2013 and 2010 on SourceOne worker servers.


For a detailed step by step resolution please refer to DELL EMC Support Solution 492309 https://support.emc.com/kb/492309


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