DPA:Data Domain SNMP status request consistently fails with timeout errors

Environment:

Data Protection Advisor 6.0

Data Protection Advisor 6.1

Data Protection Advisor 6.2

Description:

Data Domain SNMP status request consistently fails with timeout errors. The  Data Domain Utilization  report  shows no status data like Utilization (%), Used Capacity, Free Capacity, etc. Issue resolved after adjusting timeout at both levels the request and the agent.

 

Resolution:

Issue can be resolved by increasing the request timeout (2100 sec = 35 min) in GUI at the configuration of the request and also increasing the agent timeout which is one hour by default to 21600 sec (6 hours) in dpaagent_config.xml file.

For a detailed step by step resolution please refer to EMC Support Solution 469556 https://support.emc.com/kb/469556