PowerPath: Windows 2012 R2 server crash pointing to EMC PowerPath driver EMCPMPX.SYS

Environment:

PowerPath for Windows

PowerPath for Windows 6.0

PowerPath for Windows 6.0 SP2

PowerPath for Windows 5.7 SP4

PowerPath for Windows 6.0 SP1

PowerPath for Windows 5.7

Description:

Microsoft Windows Server 2012 R2 crash pointing to EMC PowerPath driver EMCPMPX.SYS

Windows System Event Log:

26/09/2016 1:30:17 AM Microsoft-Windows-WindowsUpdateC Information 43 ServerName. Installation Started: Windows has started installing the following update: Security Update for Windows (KB3185331)
26/09/2016 8:00:04 AM Microsoft-Windows-WER-SystemErro Error 1001 ServerName The computer has rebooted from a bugcheck. The bugcheck was: 0x000000d1 (0xffffe001221f1000, 0x0000000000000002, 0x0000000000000000, 0xfffff801f2608e81). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 092616-92546-01.
27/09/2016 8:45:51 AM Microsoft-Windows-WER-SystemErro Error 1001 ServerName The computer has rebooted from a bugcheck. The bugcheck was: 0x000000d1 (0xffffe8015cc0f000, 0x0000000000000002, 0x0000000000000000, 0xfffff800a7f4ee81). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 092716-576703-01.

Bug Check (Blue Screen crash error)

BugCheck D1, {ffffe8015cc0f000, 2, 0, fffff800a7f4ee81}
*** ERROR: Symbol file could not be found. Defaulted to export symbols for EmcpMpx.sys -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for MPIO.SYS -
Probably caused by : EmcpMpx.sys ( EmcpMpx!EmcpMpxLogPlatfEvent+3f99 )

This issue will affect all current PowerPath versions.

PowerPath for Windows 5.X SPX

PowerPath for Windows 6.0 SPX

 

Resolution:

A new Microsoft MPIO.SYS file was recently released with some Security updates . Microsoft made some fundamental changes in the code that causes PowerPath to fail and Blue Screen the server. Workaround is to remove the above fixes, and reboot the server.

For a detailed step by step resolution please refer to EMC Support Solution 490865 https://support.emc.com/kb/490865


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