VxRail Appliance: Top Services Topics

This document contains the list of Top Services Topics for VxRail Appliance, identified by EMC Support as the most trending topics for the month of November 2019:

It is recommended that you also check for important information such as advisories (ETAs, ESAs), and other key resources on the Support by Product pages on the EMC Online Support portal.


Dell EMC VxRail: Upgrade Fails to verify cpu id status of system virtual machine with script /scripts/handle_vm_hw_settings.py

In VxRail Manager, /var/log/mystic/lcm.log may show one or all of the following messages:

Dell EMC VxRail: VxRail Manager plugin is not visible after upgrade to 6.7 U2 VxRail bundle version 4.7.211

After upgrading to 4.7.x the plugin is not visible in vCenter and an error stating it cannot be downloaded is received.

VxRail: Upgrade failed at VSAN on-disk format upgrade

VxRail upgrade failed at VSAN on-disk format upgrade. 

Dell EMC VxRail - Disk consolidation fails with ?Unable to access file since it is locked?

In vCenter, a VMs shows a warning "virtual machine disks consolidation is needed" but consolidation fails with "Failed to lock the file"   

Dell EMC VxRail: Node Add: Step 33/35 -Could not perform node expansion action on mystic backend

Error in marvin shows API 500 error status => Get status response code from mystic backend: 500

Dell EMC VxRail: GPU Support on VxRail

VxRail provides support for Nvidia GPU for use with VDI and workload intensive compute in V series models.        

Dell EMC VxRail: VXR014008 (false alert) (User Correctable)

VxRail reported errors VXR014000 & VXR014008, although no obvious issues could be identified.

VxRail: Internal SRS VM is deployed with incorrect DNS setting (colon in resolv.conf)

This problem only occurs only in environments with multiple DNS servers in the environment  

Dell EMC VxRail: Upgrade to 4.7.212 fails with "Dry run pre-check failure in execution for VxRail Manager upgrade..."

Upgrading to VxRail 4.7.212 from VxRail 4.7.211 fails with error: "Dry run pre-check failure in execution for VxRail Manager upgrade with error:


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