Dell EMC Knowledgebase Article Synopses (November 29th 2016)

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Dell EMC Knowledgebase Article Synopses

 

The following text document lists the most recent 1000 KB articles published on Dell EMC Online Support.


Note the following layout of:

 

•             Title

Content Abstract

Article Metadata (including article number)


The full content of these knowledgebase articles are available to Dell EMC users at:

 

https://support.emc.com/

 

 

•             VSI for VMware : How to modify DNS setting on the appliance after deployment

Dell EMC Virtual Storage Integrator (VSI) for VMware vSphere consists of a vSphere Client plug-in and EMC Solutions Integration Service. This is deployable via vmware ova as a vApp. As this is vApp, any changes on network/dns/hostname made inside the OS ...

November 29, 2016 | Approved | Level 30 = Customers | 492564 | VSI for VMware,VSI for VMware vSphere Web Client

•             Unity: File Transfer Problem, Cannot upload .gpg upgrade image with uemcli -upload 0x100000a error

Attempting to upgrade the Unity array using Windows UEMCLI fails for a generic 0x100000a error. This is posted as a " There is not enough free disk space on the client machine to complete this operation." it may also be seen as a, (Error Code:0x100000a) or (Error Code: 0x1000102) C:\Users\admin>uemcli Exit code: 1. ...

November 28, 2016 | Approved | Level 30 = Customers | 492541 | Unity Hybrid flash,Unity All Flash,Unity 300F,Unity 400F,Unity 500F...More

•             Smarts IP: VRRPGroup/VRRPEndpoint is not created when VRRP is configured over AggregateInterface

A VRRPGroup/VRRPEndpoint is not created during discovery of a VRRP that is configured in AggregateInterface (port channel interface). EMC Engineering is aware of this issue and are working towards a permanent resolution in an upcoming release. As a workaround ...

November 28, 2016 | Approved | Level 30 = Customers | 492562 | Smarts IP Manager,Smarts IP Manager 9.4.1,Smarts IP Manager 9.4.2,Smarts IP Manager 9.3

•             Smarts Trap Adapter: Can the Smarts Trap Adapter, parse a Varbind that specifies an IP address and then use that IP address as the Source IP for the Trap.

Can the Smarts Trap Adapter, parse a Varbind that specifies an IP address and then use that IP address as the Source IP for the Trap. Case scenario, Customer has a third party applicating that monitors devices and can be configured to generate a trap. However ...

November 28, 2016 | Approved | Level 30 = Customers | 492560 | Smarts Service Assurance Manager Adapters

•             Unity Support Matrix and Specification Sheet

November 28, 2016 | Approved | Level 30 = Customers | 491283 | Unity Hybrid flash,Unity 300F,Unity 400F,Unity 500F,Unity 600F...More

•             xcp Designer not able to view the pages in layout editor after using third party widgets (eg xCelerators)

After using some third party widgets/control (for example XCelerators like Demo toolbox), some xCP pages are not showing up in the designer. Customer is not even able to remove the widgets to revert to last working design. To revert to last state,: open the page ...

November 28, 2016 | Approved | Level 30 = Customers | 492528 | Documentum xCP Designer

•             How to gather the necessary information for a Unity performance analysis

Issue: Poor Read and/or Write performance or high response times for connected hosts. Response times for host applications have increased or are unacceptably high. Performance problems on a DELL EMC Unity array, which requires performance analysis. Gathering Unity Performance Archives (UPA files). ...

November 28, 2016 | Approved | Level 30 = Customers | 491175 | Unity Family

•             Use of Windows File Mapping technology in Captiva environment.

IAS uses the Windows File Mapping technology to work with the batch/process files. File mapping is the association of a file's contents with a portion of the virtual address space of a process. In this way the process (IAS) writes/reads data to/from virtual address space to access the file's contents. ...

November 28, 2016 | Approved | Level 30 = Customers | 492489 | Captiva Capture 7.5,Captiva Capture 7.0,Captiva Capture 7.1

•             Index state set to "Unperformed Transaction" due to specific large HTML attachment

When EMC SourceOne attempts to index a specific message / attachment with a large HTML attachment, the ExAsIdxObj process will consume 100% of a single CPU for an extended period of time and eventually will go into "Unperformed Transaction" state. From ...

November 28, 2016 | Approved | Level 30 = Customers | 492546 | SourceOne Email Management 7.1 SP1,SourceOne Email Management 7.2 SP2,SourceOne Email Management 7.1 SP2,SourceOne Email Management 7.2 SP3,SourceOne Email Management 7.2 SP1...More

•             Functionality of ReflowSync parameter in the Sync step of capture Flow.

When a CaptureFlow jumps backwards to a previous step for reprocessing, by default the CaptureFlow does not reset the triggers of steps that have previously executed. Any step that has previously executed successfully, has all of its triggers set. If a CaptureFlow ...

November 28, 2016 | Approved | Level 30 = Customers | 492487 | Captiva Capture 7.5,Captiva Capture 7.0,Captiva Capture 7.1

•             VxRail: How to modify the DNS server IP address for VxRail after the initial configuration

  1. Log into the VMware vCenter Server Appliance VM using SSH as the root user. 2. Run this command to stop the internal DNS server # /etc/init.d/vmware- dnsmasq stop. 3. Open the /etc/dnsmasq.conf file using a text editor. 4. Add or modify the server entry with the new DNS address. ...

November 28, 2016 | Approved | Level 30 = Customers | 492132 | VxRail Software,VxRail Appliance Family

•             Smarts SAM: How to Setup an Escalation Policy (EP)

Create SAM domain. In the Example, I have created AGG SAM and PRES SAM. You may choose to create only one SAM domain. In this example, my Escalation Policy is at the PRES SAM level. If you choose to create two SAMs, subscribe the AGG SAM to PRES ...

November 28, 2016 | Approved | Level 30 = Customers | 491208 | Smarts Service Assurance Manager,Smarts

•             Hyper-V proxy backup fails with "Backup sub-workorder on remote client is not started"

Hyper-V CSV multi-proxy backups may fail with errors similar to the following below. From the primary proxy node: avhypervvss Error <0000>: Backup sub-workorder on remote client < > is not started. avhypervvss Error <19370>: Unable to proceed with backup ...

November 28, 2016 | Approved | Level 30 = Customers | 491127 | Avamar Plug-in for Hyper-V VSS

•             Restore of Windows files completes with exception

Restore of Windows 2012 Completed with Exception The restore log shows an error: avtar Error <10999>: Error occured while opening file handle for \\.\J:, Error value:2 There are no other errors in the log, and the restore appears to have been completed successfully. ...

November 28, 2016 | Approved | Level 30 = Customers | 492208 | Avamar Client for Windows 7.1.101-145

•             Avamar: Hyper-V GLR fails with - avhypervglrsvc.exe Error <13611>: Mounting VHDs failed with error

On the Hyper-V logs shows this: 2016-11-15 09:12:55 avhypervglr Info <18750>: Failed to mount VM < > 2016-11-15 09:13:22 avhypervglr Error <13794>: Hyper -V GLR Service had the following error = 2016-11-15 09:13:28 avhypervglr Error <15458>: Unable to mount VHDs Looking at the plugin sevice log we see: 2016 ...

November 28, 2016 | Approved | Level 30 = Customers | 492470 | Avamar Plug-in for Hyper-V VSS 7.3.100-233

•             D2 asks to select manually the repository during Kerberos SSO login

In case of a multi-repository installation, during a Kerberos SSO login D2 is asking to select manually which repository the user wishes to access. This happens also when the parameter X3-Kerberos.defaultRepository is set on shiro.ini . D2 is working as designed. ...

November 28, 2016 | Approved | Level 30 = Customers | 492475 | Documentum D2 4.6

•             Recoverpoint for VM: New VMDKs are being added automatically even after disabling the option and re-creating the CG

A CG has the option disabled for 'Automatically Protect New VMDKs'. As new vmdk's are added to the VM, they are being automatically protected. These vmdk disks are being replicated by RP4VM regardless of the policy to not protect new VMDKs. DR datastores ...

November 28, 2016 | Approved | Level 30 = Customers | 492517 | RecoverPoint for Virtual Machines

•             Error while downloading data collects using Uemcli

The customer is trying to gather data collects using Uemcli (SR# 82774360) as following: The customer uses this command "uemcli -d -u service -p /service/system collect -serviceInfo" to collect data and it works fine. Then when he tries to download data collects ...

November 27, 2016 | Approved | Level 30 = Customers | 492315 | Unity Family

•             Time shift between Unisphere and CLI - UNITY

Question: the customer is wondering why there is a time shift between Unisphere and CLI when he tries to know a replication session details Answer: Time on CLI or logs is based on GMT time zone while time on Unisphere is based on customer's time zone. 492310.

November 27, 2016 | Approved | Level 30 = Customers | 492310 | Unity Family

•             After DPA upgrade on standalone agent it still showed in previous version.

After upgrade of NetWorker Storage Node local agent to 6.2.3 it still showed in previous version 6.2.2. That could be observed in different places like Gui – list of agents, dpaagent logs, dpaagent_config.xml file and dpa_agent_version. txt file. Several attempts of the upgrade yielded to the same results. ...

November 27, 2016 | Approved | Level 30 = Customers | 492483 | Data Protection Advisor 6.2 SP1,Data Protection Advisor 6.2 SP3,Data Protection Advisor 6.2 SP2

•             Why member of metaluns showing trespassed on a VNX2 series ?

When creating metaluns on a VNX2 series the members are showing trespassed: Binding 2 Luns at SPA: naviseccli bind r1_0 200 -rg 0 -sp a -sq gb -cap 10 naviseccli bind r1_0 201 -rg 2 -sp a -sq gb -cap 10 naviseccli getlun 200 -owner -default Current owner: SP A Default Owner: SP A naviseccli getlun 201 -owner ...

November 27, 2016 | Approved | Level 30 = Customers | 492469 | VNX8000,VNX7600,VNX5800,VNX5600,VNX5400...More

•             Connectrix Data Center Network Manager (DCNM): Unable to assign device-alias using DCNM version 7.2(2a) Enhanced mode

After upgrading DCNM to v7.2, when trying to assign device-aliases through DCNM, the below alert message is displayed: This operation is not allowed by default server settings. Change Device Alias name may cause traffic interruption. You can modify server property file to enable this operation if it is safe to do so. ...

November 27, 2016 | Approved | Level 30 = Customers | 491025 | Connectrix MDS-Series Data Center Network Manager,Connectrix MDS-Series Data Center Network Manager 7.2(2),Connectrix MDS-Series Data Center Network Manager 7.2(2a),Connectrix MDS-Series Firmware 6.X 6.2(15),Connectrix MDS-Series Firmware 6.X 6.2(17)...More

•             Does Data Protection Advisor (DPA) provide any audit trail for password changes?

Customer is looking for proof that administrator password has been changed in DPA for security and audit purposes. Does DPA provide any audit log where this information is displayed? Please file a Request For Enhancement (RFE) to have this capability considered for inclusion in an upcoming release. ...

November 25, 2016 | Approved | Level 30 = Customers | 492331 | Data Protection Advisor Family

•             Is installation of the Data Protection Advisor (DPA) agent supported on the NetWorker 9 Virtual Edition (NVE)?

Is installation of the Data Protection Advisor (DPA) agent supported on the NetWorker 9 Virtual Edition? Note: NetWorker® Virtual Edition is a NetWorker server that runs as a virtual machine in a VMware environment. NVE integrates the latest version of the NetWorker software with SUSE Linux as a VMware virtual machine. ...

November 25, 2016 | Approved | Level 30 = Customers | 492299 | Data Protection Advisor,Data Protection Advisor Family

•             RecoverPoint: Deployment Manager fails to download XML file

Impact on customer: DM cannot check for newer versions and cannot download ISO from Dell/EMC server. DM GUI errors with "Communication with EMC Online Support failed.". When we try to download the ISO from the DM from EMC Online Support it fails with ...

•             Information on establishing connection using File DSN for ODBC Export

The connection information for a file data source is stored in a .dsn file. As a result, the connection string can be used repeatedly by a single user or shared among several users if they have the appropriate driver installed. The file contains a driver name (or another ...

November 25, 2016 | Approved | Level 30 = Customers | 492448 | Captiva Capture 7.1

•             Can extraction be used to extract data from multiple page documents to automate indexing?

It is not possible to extract data from multiple page documents using extraction. The best approach would be to split the document into various documents and extract data from each page based on a separate template. It is not possible to create multi page template. 492447.

November 25, 2016 | Approved | Level 30 = Customers | 492447 | Captiva Capture 7.5,Captiva Capture 7.0,Captiva Capture 7.1

•             SourceOne Email Management - SourceOne account can't access end users mailboxes while running activities

While running SourceOne email activities, SourceOne account can't access the end users mailboxes. Depending on the activity being selected (eg Restore, Shortcut, Archive Activities ), the following errors can be observed:- Verbosity : ERROR Process : P143C ...

November 25, 2016 | Approved | Level 30 = Customers | 492309 | SourceOne Email Management

•             Captiva: Is it possible to debug the IAMULTI module and get more detailed information on how it functions?

One option to Debug Multi would be as below: Open a new batch in Process Developer and set a break point in Multi_Finish. Enable Multi to process the task waiting for the Multi instance. There is no other debugging available, as the Multi module only instructs ...

November 25, 2016 | Approved | Level 30 = Customers | 492446 | Captiva Capture 7.5,Captiva Capture 7.0,Captiva Capture,Captiva Capture 7.1

•             Recoverpoint rsyslog notification message showed as localhost instead of hostname

Recoverpoint rsyslog notification message showed as localhost instead of hostname. example output of syslog which showed localhost instead of RecoverPoint hostname Feb 26 02:50:15 localhost RecoverPoint: Thu Feb 26 02:49:36 2015 MANAGEMENT-ERROR ...

November 24, 2016 | Approved | Level 30 = Customers | 492173 | RecoverPoint CL,RecoverPoint SE,RecoverPoint EX,ProtectPoint for XtremIO RecoverPoint EX

•             Why do the Errors in Disk properties show '0' when the disk has received errors

When in Unisphere looking at disk properties, the disks reports 0 errors received however when looking at Triiage analysis or the SP event logs, there are multiple errors reported against the disk. To enable the reporting of disk errors, Statistics Logging must be enabled. Go to System > System Properties. ...

November 24, 2016 | Approved | Level 30 = Customers | 491912 | VNX1 Series,VNX2 Series

•             How to install and start the Unisphere Host agent in Linux system

1) Connect to your Linux host and log in 2) Go to the directory where you have saved the Unisphere Host agent installation file # cd < Directory> Look for the Unisphere installation file ( Hostagent-Linux- xxxrpm) 3) Install the Host agent package # rpm -ivh 4) When the installation is completed , edit the agent.config file ...

November 24, 2016 | Approved | Level 30 = Customers | 492242 | VNX1 Series,VNX2 Series

•             Watch4Net, ViPR SRM: Empty graph when formula is used with 10 minute polling on SNMP collector

Watch4Net, ViPR SRM: Empty graph when formula is used with 10 minute polling on SNMP collector. If the report is switched from static to dynamic, the line is shown. Instead of using a multiplication formula, the report should use the scaling option as shown in ...

November 24, 2016 | Approved | Level 30 = Customers | 492386 | ViPR SRM,Watch4net

•             Watch4net (EMC M&R) | ViPR SRM: What is the Spatial Aggregation Filter used for and how is it configured?

The Spatial Aggregation Filter is used to aggregate data on metric instances which have a specific “name” property value. For instance, a device with several interfaces can be polled and the desired result is the sum of all the interfaces inbound traffic (raw value property name=“ifInOctets”). ...

November 24, 2016 | Approved | Level 30 = Customers | 492423 | Watch4Net Family

•             ViPR SRM | Display Major and Minor Alerts only

Under Operations > Alerts > All Alerts, Customer wants to display the Alerts with the severity Major and Minor only (excluding unknown, informational and ok). 1- Login to the GUI 2- Under Operations > Alerts > All Alerts 3- Click on Edit Mode 4- Right click on the ...

November 24, 2016 | Approved | Level 30 = Customers | 492436 | Watch4net 6.0,Watch4net 6.1,Watch4net 6.2,Watch4net,Watch4net 6.3...More

•             ViPR SRM: Alerting Backend Stopped in Newly Installed Configuration

In the collecting logs it can be seen that the initialization of the Alert-Backend starts, but is immediately followed by a 'Can't connect to socket 2010' error. INFO -- [2016-11-22 16:04:28 CST] -- CollectorManagerImpl::start(): Starting Collector Manager v5.7u2... INFO ...

November 24, 2016 | Approved | Level 30 = Customers | 492398 | VNX Family Monitoring & Reporting 2.1,VNX Family Monitoring & Reporting 2.2

•             ViPR SRM: Can't consistently SSH to the Additional Backend

Can't consistently SSH to the Primary Backend Sockets not closing correctly. Please make the modification below, there is an extra parameter which can be added on listener side (additional backend here): /opt/APG/Backends/APG- Backend/apg1/conf/socketinterface.xml: **** 2100 ...

November 24, 2016 | Approved | Level 30 = Customers | 492390 | ViPR SRM 3.7 SP1,ViPR SRM 4.0.1,ViPR SRM 3.7 SP2

•             ViPR SRM | Watch4net | Stacked Bars report shows only 5 metrics out of 5+n metrics

When a stacked bars report is created ,by default, only the 5 metrics out of 5+n are selected and shown. All of the others need to be selected in the user interface and clicks apply to show. But when exporting to PDF, it reverts back to 5 metrics. 1- Login to the Frontend ...

November 24, 2016 | Approved | Level 30 = Customers | 492374 | Watch4net 5.1,Watch4net 5.2,Watch4net 6.0,Watch4net 6.1,ViPR SRM...More

•             Captiva ODBC Export creating many TCP connections to SQL

After applying Captiva 7.1 P27, Captiva Module Server running ODBC Export hung due to too many simultaneous TCP connections. After patching SQL is reported with a lot of open connections. Ideally there should be only one connection. Captiva engineering ...

November 24, 2016 | Approved | Level 30 = Customers | 492444 | Captiva Capture 7.5,Captiva Capture 7.1

•             ViPR SRM: How to configure the VNX SolutionPack

When setting up the VNX SolutionPack data collection block the following items need to be configured correctly: Data collection -> This should point to localhost:2020 Frontend Web service -> This should point to your frontend host on port 58080 Topology Service -> This should be the primary backend (also make sure that ...

November 24, 2016 | Approved | Level 30 = Customers | 492445 | ViPR SRM

•             Image Converter issue: End tag 'td' does not match the start tag 'img'

The problem is in .eml file in the email - the result .html contains unexpected xml tags. It is possible to reproduce the same error in MS Word directly by opening the file in MSWord, the screen shot of the error message is mentioned below. The problem is in .eml file in the email - the result .html contains unexpected xml tags. ...

November 24, 2016 | Approved | Level 30 = Customers | 492442 | Captiva Capture 7.5,Captiva Capture 7.1

•             What is dm_checkoutlicense method used for?

This method checks out a license from the license manager and cache it. The next call to the same license will be served from the cache if it's still valid. Basically, each user login causes a license checkout. When they exit the session, the license is checked back in for reuse. ...

November 24, 2016 | Approved | Level 30 = Customers | 492438 | Documentum Content Server 6.7,Documentum Content Server 7.0,Documentum Content Server 7.2,Documentum Content Server 7.1,Documentum Content Server 7.3

•             Watch4net (EMC M&R) | ViPR SRM: What are the report display options available for each report node?

The report node display options can be controlled on a per node basis. This is achieved by navigating to the report node concerned in Edit Mode and selecting the "Display Policy" drop down menu as below : Below is an explanation of each Display Policy option : 492370.

November 24, 2016 | Approved | Level 30 = Customers | 492370 | Watch4net

•             The DDFS (Data Domain File System) is unable to start and produces the alert FILESYS-00001 / EVT-FILESYS-00001

When a Data Domain filesystem encounters an unexpected problem, by design, it will attempt to restart automatically. This will generate one of the following alert ID's: FILESYS-00008 / EVT-FILESYS-00008; FILESYS-00010 / EVT-FILESYS-00010; FILESYS-00011 / EVT-FILESYS-00011. ...

November 24, 2016 | Approved | Level 30 = Customers | 491372 | Data Domain

•             VMAX3: Mainframe VMAX systems running SRDF/Synchronous may experience high I/O response time

Potential performance issue. Mainframe VMAX systems running SRDF/Synchronous may experience high I/O response time. The problem is more notable with host I/O large block chained writes. The problem is triggered by the HYPERMAX OS performing a disconnect ...

November 24, 2016 | Approved | Level 30 = Customers | 490947 | HYPERMAX OS 5977,VMAX3 Series

•             Unity: Warning: Upgrade "dm::check_nas_servers_health_3"

One (or more) of the "NAS Servers" on the Unity system may not be in a fully healthy state. Its possible they may be in a degraded state resulting in loss of access to end-users. In this example we have a LDAP configuration problem. So I navigated to the "Naming ...

November 23, 2016 | Approved | Level 30 = Customers | 491697 | Unity Hybrid flash,Unity All Flash,Unity 300F,Unity 500F,Unity 600F...More

•             VxRail: Samsung 3.84TB SSD firmware upgrade for capacity drive in All-Flash VxRail appliances

Samsung has discovered a code bug in 3.84TB SSD firmware level EQP4 which could cause potential data corruption. This SSD are used as capacity layer in All-Flash VxRail appliances. It's strongly suggested to upgrade SSD firmware to EQP6. The issue is a ...

November 23, 2016 | Approved | Level 30 = Customers | 490582 | VxRail Software,VxRail Gen2 Hardware 2.0

•             D2 login page hang, got message like Invalid input. The maximum length of 200 characters was exceeded.

D2 login page hang when accessing D2 URL, like the screenshot in below: Typical Web server log will have 20568 [[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'] WARN IntrusionDetector - [SECURITY FAILURE Anonymous:null@ unknown -> /webtop/IntrusionDetector] Input exceeds ...

November 23, 2016 | Approved | Level 30 = Customers | 492356 | Documentum D2,Documentum D2 +Pack

•             Battery replacement in nodes with battery tray

Due to changes in FAA Regulations concerning battery shipments, Isilon repair kits labeled "Battery Tray" for Gen4 and older nodes no longer include the tray. As such, there are a couple of extra steps that are only briefly covered in the Replacement Guides both ...

November 23, 2016 | Approved | Level 30 = Customers | 492333 | Isilon,Isilon IQ 108000X,Isilon NL400,Isilon X400,Isilon IQ-Series...More

•             DELL EMC SourceOne For Email Management hosts fails to perform operations related to IBM Lotus Notes environment when FIPS compliance is enabled

In environments where DELL EMC SourceOne for Email Management is configured for IBM Lotus Notes, operations related to IBM Lotus Notes APIs would fail causing failures for SourceOne operations. Following are few issue that could be noticed: 1. SourceOne Journal jobs will fail. ...

November 23, 2016 | Approved | Level 30 = Customers | 492408 | SourceOne Email Management 6,SourceOne Email Management 6.5,SourceOne Email Management 6.6,SourceOne,SourceOne 6.8...More

•             NetWorker: NSM for NAS: SyncIQ replicated snapshot is mounted for recovery on remote Isilon during local snapshot recover

When performing a recover using the NMC Recover UI the list of snapshots shows both local snapshots and snapshots replicated to another Isilon using SyncIQ. It is not possible to identify whether the snapshot is local or has been replicated to a remote Isilon. ...

November 23, 2016 | Approved | Level 30 = Customers | 492373 | NetWorker,NetWorker Family

•             Smarts: How to Download Current Software and Request Software Downloads for Smarts Versions that are past EOSL

Current Software downloads for Smarts includes full versions and updates (patches) that are currently supported via Service Center under Downloads Menu They are listed by Product and by Versions. https://support.emc.com/downloads/ Please make sure you ...

November 23, 2016 | Approved | Level 30 = Customers | 492407 | Smarts

•             Install of Version 4.4.1 (or 3.5.4, 4.2.3, and 4.3.1) on a DLm causes DLMSCR with JOB Execution parameter FREEAFTERSCR to fail on ERASE

After upgrade of VTE servers to Version 4.4.1 for this customer, ANY ERASE function will now wait until a scratched volume is over 24 hours old. This will be most visable when using the DLMSCR utility as a STEP in the daily TMS tape volume scratch run. If the ...

November 23, 2016 | Approved | Level 30 = Customers | 492115 | Disk Library for mainframe Software 3.5.4,Disk Library for mainframe Software 4.4.1

•             Smarts SAM: How to start a SAM respository from a rps?

To start a SAM domain using a different rps, one would need to do the following: 1. Save the SAM rps file to the local/repos/icf directory. 2. Rename the SAM rps file to the name of the domain that you will call the new SAM domain. 3. Change the service to reflect the new SAM domain name. 4. Start your service. 491053.

November 23, 2016 | Approved | Level 30 = Customers | 491053 | Service Assurance Suite

•             Smarts MPLS: How can a pseudowire generate a down event?

A pseudowire is a virtual connection that lays over the physical interfaces. When an Interface is shown down in IP & MPLS, the pseudowire would be down. OperStatus of the Interface can only be down when there is an actual problem like a cable being pulled. ...

November 23, 2016 | Approved | Level 30 = Customers | 492389 | Smarts MPLS Manager

•             Neutrino / Openstack: Deleted instances are still visible in Horizon

It is possible for some deleted instances to still be visible in Horizon due to failures in the Nova compute module during the deletion of the instances. Please contact DellEMC support for resolution of this issue. The instances are still present in the database. 492263.

November 23, 2016 | Approved | Level 30 = Customers | 492263 | VxRack Neutrino

•             VMAX3: SRDF ports have imbalanced %busy after adding new ports

SRDF ports have imbalanced %busy after adding new ports Newly configured SRDF ports show double the SRDF CPU utilization Older SRDF ports show less CPU utilization No performance impact is actually reported or seen. If you believe you have encountered ...

November 23, 2016 | Approved | Level 30 = Customers | 491753 | Symmetrix Remote Data Facility (SRDF),VMAX3 Series

•             VMAX3 and VMAX All Flash Array: HYPERMAX OS issue can leave stale cache slot lock and possible data accessability issue.

November 23, 2016 | Approved | Level 30 = Customers | 492394 | VMAX3 Series,VMAX All Flash

•             After Upgrade to ViPR 3.5 the ViPR Domain User is no longer able to discover the Windows Host due to Special Characters

Windows host Discovery fails with due to Special Characters such as slashes. The Local Administrator User is able to discover the Windows Hosts. Errors noted from ViPR logs: vipr1 vipr1 portalsvc 2016-10-24 05:35:13,171 [play-thread-8] ERROR ExceptionOnErrorFilter ...

November 23, 2016 | Approved | Level 30 = Customers | 492391 | ViPR Controller Controller 3.5

•             Smarts 9.4.2 is reporting "Unrecognized Platform version" with Linux RH 7.3 when running dmctl and other commands.

Smarts 9.4.2 is reporting Unrecognized Platform version with Linux RH and CentOS version 7.3 when running sm_server --version and other dmctl commands. ./sm_server --version Unrecognized Platform version: 'Linux' '#1 SMP Wed Oct 19 11:24:13 EDT 2016 ...

November 23, 2016 | Approved | Level 30 = Customers | 491976 | Smarts MPLS Manager,Smarts Network Protocol Manager,Smarts Service Assurance Manager,Smarts VoIP Availability Manager ,Smarts IP Manager...More

•             ViPR SRM 4.0.1: PowerPath information will not show for multiple windows hosts

To collect PowerPath metrics verify the following: Hosts are on the supported list - Windows 2003, 2008, 2012 Correct PowerPath version has been loaded on the host being discovered - PowerPath 5.7+ Other Prerequisites - PowerShell 2.0+ and if W2K3 then Fcinfo.exe is required Optional - INQ 8.1.0.4+ User Privileges ...

November 23, 2016 | Approved | Level 30 = Customers | 492387 | ViPR SRM 4.0.1,ViPR SRM 4.0

•             ETA 491197: PowerPath for Windows: Microsoft Windows 2012 R2 server generates a blue screen event which may result in a system reboot, potential file loss, and a bugcheck message that identifies EMC PowerPath driver ...

The following message appears which indicates a system reboot and symbol file loss, while identifying PowerPath driver EMCPMPX.SYS as the cause of this issue: 26/09/2016 8:00:04 AM Microsoft-Windows-WER-SystemErro Error 1001 ServerName The computer has rebooted from a bugcheck. ...

November 23, 2016 | Approved | Level 30 = Customers | 491197 | PowerPath for Windows,PowerPath for Windows 5.7,PowerPath for Windows 6.0

•             ECS: Partial GC is not available in ECS 3.0.

Partial Garbage Collection (GC) is not enabled in ECS 3.0 Partial GC is not available in ECS 3.0 What is Partial GC? Partial Garbage Collection (GC) was expected to be enabled as part of ECS 3.0, but the decision was made to leave Partial GC disabled, by default, until the next release, ECS 3.1. ...

November 23, 2016 | Approved | Level 30 = Customers | 491554 | ECS Appliance Software with Encryption,ECS Appliance Software without Encryption,ECS Appliance Hardware,ECS Software,ECS Appliance

•             Avamar plugin for vcloud director preflight tool and vcpcell fails to start with String index out of range: -1 error

Attempting to install and or upgrade Avamar plugin for vcloud protector ( VCP) After deploying the first vcpcell the vcpsrv services does not stay running. In the /var/log/vcp/vcpserver.log we see the following [main] ERROR (VcdClient.java:801) - Unknown Exception ...

November 23, 2016 | Approved | Level 30 = Customers | 492383 | vCloud Director Data Protection Extension 2.0.2,vCloud Director Data Protection Extension 2.0.4,vCloud Director Data Protection Extension 2.0.1,vCloud Director Data Protection Extension 7.1.100-302,vCloud Director Data Protection Extension...More

•             Smarts NCM: Lockbox Access Error: The lockbox file is newer than the active lockbox

When attempting to unlock the Lockbox, the following error is encountered: [root@rhel7-1 cstbin]# ./cstdriver -lockbox /opt/smarts- ncm/data/lockb.clb -passphrase NCM!pass Error: Lockbox Access Error: The lockbox file is newer than the active lockbox Resolution:Lockbox Access Error: Please check the lockbox access on ...

November 23, 2016 | Approved | Level 30 = Customers | 492379 | Smarts Network Configuration Manager 9.2,Smarts Network Configuration Manager 9.4,Smarts Network Configuration Manager 9.4.2,Smarts Network Configuration Manager 9.3

•             Connectrix Brocade B Series - After an SFP fault, the portHealth state stays FAULTY

After a port fault with a 16gig SFP, the portHealth command showed FAULTY, and the state did not change after the SFP was replaced and online. It stays in a FAULTY state. SWG620:FID128:admin> portshow 1 portIndex: 1 portName: port1 portHealth: FAULTY. ...

November 23, 2016 | Approved | Level 30 = Customers | 492380 | Connectrix B-Series Hardware,Connectrix B-Series Firmware

•             Asktime does not sync time on Avamar Virtual Edition

Asktime is unable to synchronize time with the external NTP server on Avamar Virtual Edition. Login to the Avamar system as OS root user; Verify that the time sync via VMware tools is enabled. vmware-toolbox-cmd timesync status Sample output: root@avamar:~/#: vmware-toolbox-cmd timesync status Enabled. ...

November 23, 2016 | Approved | Level 30 = Customers | 492377 | Avamar Virtual Edition

•             LIBRARY_CHILD_NOT_FOUND thrown when running statistics in xPlore XHCommand

When running statistics within the XHCommand window, the following error is thrown: xdb> statistics --lucene-list -d xhivedb -p ***** dctm_data/xplore_data/data/xxxxx/default dmftdoc ERROR : org.apache.tools.ant.BuildException: LIBRARY_CHILD_NOT_FOUND: library child by path: /dctm_data/xplore_data/data/xxxxx ...

November 23, 2016 | Approved | Level 30 = Customers | 492218 | Documentum xPlore

•             DQL script has limitations for unicode characters

In case a lot of unicode characters are used in the metadata like the name of the document/title etc, when you try to update this document's metadata via a dql script, with idql.exe for example, you cannot use unicode anymore. For example, the attached file makes ...

November 23, 2016 | Approved | Level 30 = Customers | 492015 | Documentum Content Server

•             When are alerts triggered in Unisphere for VMAX, once a threshold is surpassed?

When are alerts triggered in Unisphere for VMAX, once a threshold is surpassed? How often will they be triggered? Can you change how often they are detected? An alert is only triggered if the threshold is Surpassed/ Hit. Also, alerts reported depend how they have the occurrences/samples configured. ...

November 23, 2016 | Approved | Level 30 = Customers | 492364 | Unisphere for VMAX 8.3

•             How to identify the encryption level of AEK.key

Sometimes when the dm_crypto_create fails, you need to identify the encryption level of the AEK.key. It is possible to identify the encryption level of the AEK.key by following these steps. Please try the command in cmd prompt: dm_crypto_create -noprompt -location /dctm/dba/secure/ -passphrase -check. ...

November 23, 2016 | Approved | Level 30 = Customers | 492006 | Documentum Content Server 7.2

•             Captiva: 'MobilesServerConfig has stopped working' when trying to run Rest Server Config tool at installation time

After installing Captiva Web Client and proceeding to follow the instructions in the installation guide for 'Installing Captiva Capture Web Client and Captiva REST Services' the following issue occurs: At the point of trying to run the Rest Server Config tool (action no. 2 in the guide) the config tool crashes immediately. ...

November 23, 2016 | Approved | Level 30 = Customers | 492359 | Captiva Capture 7.5,Captiva Capture

•             Captiva: How to uninstall Emc.InputAccel.CaptureClient.dll version 1.0.0.0 from GAC

You may be asked to uninstall the assembly 'Emc.InputAccel. CaptureClient.dll version 1.0.0.0' from GAC, if this is identified as the root cause of an issue with Captiva. In fact this assembly should not be present in GAC. The uninstall can be done by navigating to ...

November 23, 2016 | Approved | Level 30 = Customers | 492317 | Captiva Capture 7.5,Captiva Capture,Captiva Capture 7.1

•             ECS: When namespace owner zone is TSOed, we are unable to list buckets from S3 browser and UI.

In ECS 1.2 (2.0), ECS 2.2.1, ECS 3.0 when a namespace owner zone is TSOed, customer is unable to list buckets from S3 Browser and the ECS portal. The issue with S3 Browser is that it is unable to list all of the the buckets, but individual buckets can be listed fine. ...

November 23, 2016 | Approved | Level 30 = Customers | 492248 | ECS Appliance Software with Encryption,ECS Appliance Software without Encryption,ECS Software,Elastic Cloud Storage,ECS Appliance

•             MFE ConGroup: Active alternate subchannel set devices are deleted following an IODF ACTIVATE CGRS643W

After an autoswap from DC1 to DC2, a different IODF was activated to add additional devices. The activate did not work properly and resulted in losing active alternate subchannel set devices. Congroup error messages were generated: CGRS643W (00001)(PID ...

November 22, 2016 | Approved | Level 30 = Customers | 492289 | Mainframe Enablers,Mainframe Enablers 7.6 and all Level Sets/PTFs

•             MFE TF Clone/Snap: 0C1 abends doing dataset level SNAP with PARALLEL(YES) after upgrading to MFE 8.0

Customer gets 0C1 x'01' ABEND running dataset level SNAP with PARALLEL(YES) after upgrading to MFE 8.0. Error msg: ESNPK70S PARALLEL TASK FOR THIS REQUEST ABNORMALLY TERMINATED The abends occurred recursively when the snap job had ...

November 22, 2016 | Approved | Level 30 = Customers | 491386 | Mainframe Enablers,Mainframe Enablers 7.6 and all Level Sets/PTFs,Mainframe Enablers 8.0

•             ViPR SRM: VNX LUNs with deduplication enabled show N/A for “Used Capacity” and “Consumed Capacity” metrics

In ViPR SRM, VNX LUNs with de-duplication enabled show N/A for “Used Capacity” and “Consumed Capacity” metrics. This issue was fixed in ViPR SRM version 4.0. 492352.

November 22, 2016 | Approved | Level 30 = Customers | 492352 | ViPR SRM

•             VNX M&R: VNX LUNs with deduplication enabled show N/A for “Used Capacity” and “Consumed Capacity” metrics

In VNX Family Monitoring and Reporting (VNX M&R), VNX LUNs with de-duplication enabled show N/A for “Used Capacity” and “Consumed Capacity” metrics. This issue was fixed in VNX M&R version 2.2. 492351.

November 22, 2016 | Approved | Level 30 = Customers | 492351 | VNX Family Monitoring & Reporting

•             VNX M&R / ViPR SRM : Autocomplete reveals passwords in login forms

In ViPR SRM prior to version 4.0, and VNX Family Monitoring and Reporting (VNX M&R) prior to version 2.2, autocomplete functionality reveals passwords in login forms. This issue was addressed in ViPR SRM 4.0 and VNX M&R 2.2 where autocomplete functionality was disabled for passwords on login screens. 492350.

November 22, 2016 | Approved | Level 30 = Customers | 492350 | VNX Family Monitoring & Reporting,ViPR SRM,Watch4net,Watch4Net Family

•             RecoverPoint: Unity Splitter Uncontrollable

Unity Splitter uncontrollable CG in error state no source copy in the CG DRU(data replication unavailable) RP CLI: Summary: Uncontrollable splitter detected More information: Although the RPA sees the splitter, the cluster control has not been able to communicate with the splitter for the past five minutes.If one of the ...

November 22, 2016 | Approved | Level 30 = Customers | 492347 | RecoverPoint EX,RecoverPoint,ProtectPoint for XtremIO RecoverPoint EX,Unity Family

•             DD VTL: Access group changes will cause VTL devices to be busy and may cause backup failures.

In DDOS 5.5 and above, any modification to access group configuration (add/del/modify) will return BUSY status to host (backup application). This may result in: - Receiving busy tape drive errors when the drive is not actually busy. - Tape drives going to offline state or in service mode. - Backups using those drives may fail. ...

November 22, 2016 | Approved | Level 30 = Customers | 492225 | Data Domain Virtual Tape Library

•             ETA 492005: VMAX3: Memory failover may result in data integrity issues

The following service activities may generate a memory failover that may result in data integrity issues. System Interface Board (SIB) replacement; Director replacement; Memory upgrades; Memory/DIMM replacement; Engine Addition (excluding VMAX 250F); Hardware Director failure; ...

November 22, 2016 | Approved | Level 30 = Customers | 492005 | VMAX3 Series

•             NetWorker VBA: How to update firewall rules to allow port 7937-9936

Article provides step-by-step instructions to be followed on VBA appliance to update firewall rules. The below updated firewall rules allow NetWorker client communication through firewall: Steps: 1. Log in to VBA as admin and switch to root: su - 2. Update the firewall ...

November 22, 2016 | Approved | Level 30 = Customers | 492324 | NetWorker 8.2.4

•             Windows 2012 R2 server crash pointing to EMC PowerPath driver EMCPMPX.SYS

Microsoft Windows Server 2012 R2 crash pointing to EMC PowerPath driver EMCPMPX.SYS Windows System Event Log: 26/09/2016 1:30:17 AM Microsoft-Windows-WindowsUpdateC Information 43 ServerName. Installation Started: Windows has started installing ...

November 22, 2016 | Approved | Level 30 = Customers | 490865 | PowerPath for Windows,PowerPath for Windows 6.0,PowerPath for Windows 6.0 SP2

•             ViPR SRM discovery validation test fails for Isilon array when using non-admin credentials

ViPR SRM discovery validation test failing for Isilon array when non-admin credentials are used. When the default root/admin Isilon credentials are used, the discovery validation test is successful. User was added to the AuditAdmin role and discovery in ViPR SRM is now successful. ...

November 22, 2016 | Approved | Level 30 = Customers | 492287 | ViPR SRM

•             Watch4net | EMC M&R | ViPR SRM: Enabling Report Auto Refresh for Web page

To enable Report Auto Refresh, click on the Settings icon/button and then on the Preferences tab. For versions before 6.6 and 3.5: This will bring you to a page where you can change the Refresh Rate for the Pages, in minutes (0 or empty means no refresh). Click on Apply Changes. ...

November 22, 2016 | Approved | Level 30 = Customers | 492336 | ViPR SRM,Watch4net

•             ViPR SRM 4.0: Unused VPLEX WAN Ports show as in "Error" state and cause false alerts

The following conditions, events or system behaviors may be observed with this issue: VPLEX systems in the environment have 8 WAN ports each: 4 are in active use while 4 are not connected and not in use; The unused ports show as having state "Error" and port ...

November 22, 2016 | Approved | Level 30 = Customers | 492181 | ViPR SRM 4.0.1,ViPR SRM 4.0

•             ViPR SRM 3.7: Generic-SNMP collector fails to start

The Generic-SNMP collector may fail to start in environments where ViPR SRM files are located on an NFS share. The collector may log the following errors: INFO -- [2016-11-15 19:19:02 UTC] -- SnmpCollectorSlaveHelper:: checkForRequiredMibFiles(): Checking required MIB files... ...

November 22, 2016 | Approved | Level 30 = Customers | 492245 | ViPR SRM 3.7,ViPR SRM 3.7 SP1

•             Avamar 7.3: Checkpoint backups to the Data Domain fails if the /tmp/backupupgradefiles.tar file exists with root ownership

Checkpoint backups saves a copy of the checkpoints from a Single node Avamar server/AVE/VDP/VBA to the Data Domain system for disaster recovery. After recent upgrade to Avamar 7.3.x version the checkpoint backup fails if the /tmp directory contains the backupupgradefiles.tar file with root ownership. ...

November 22, 2016 | Approved | Level 30 = Customers | 492329 | Avamar Server,Avamar Server 7.3

•             Unity : Effective removal of all alerts in Unisphere [ EVENTS > alerts ] web page.

Removal of alerts in Unisphere is allowed with acknowledge or delete operation , but is a manual operation. In the case of too many alerts in Unishere, customer has to go through too many check-boxes which makes the operation tedious and ineffective. If manual ...

November 22, 2016 | Approved | Level 30 = Customers | 492099 | Unity Family

•             NMC hung on Java process 99% CPU with 1GB memory

NMC hung on Java process 99% CPU with 1GB memory usage; Pop-up Error: GC overhead limit exceeded. 1) Edit /web/gconsole.jnlp file. 2) Find the tag max-heap-size=”1024M”. 3) Change the 1024M to something bigger. Try 2048M and see if that helps. 4) Ensure ...

November 22, 2016 | Approved | Level 30 = Customers | 491920 | NetWorker Family

•             xPresso for Dreamweaver 4.5 SP1 can hang when checking in a document due to clicking "Window -> Show Panels or Hide Panels" or pressing F4

A customer was facing a problem where Dreamweaver hangs and takes up a lot of memory. The customer showed that they did not do anything to the document after checking it out, but the problem occurred when checking it in. We found a way that can mitigate the issue a lot in most cases. ...

November 22, 2016 | Approved | Level 30 = Customers | 491299 | Document Sciences xPression xPresso for Dreamweaver 4.6,Document Sciences xPression xPresso for Dreamweaver 4.5 SP1

•             Avamar 7.2: Avamar Administrator GUI reports Data Domain Virtual Edition (DDVE) monitoring status as "Data Domain is not licensed"

Avamar Administrator GUI for version 7.2.x reports Data Domain Virtual Edition (DDVE) monitoring status as "Data Domain is not licensed". Note that this is only observed with the Data Domain Virtual Edition systems. If this behavior is seen on a physical Data Domain ...

November 22, 2016 | Approved | Level 30 = Customers | 492320 | Avamar Server 7.2.0-401,Avamar Server 7.2.0-390,Avamar Server,Data Domain,Avamar Server 7.2.1-31...More

•             Unity on-board CNA ports are in an uncommitted state due to mis-matched SFPs

Issue on the CNA ports: If there is an uncommitted port that has an SFP/TwinAx Cable (ie 045 – FC) that does not match the protocol personality of other committed ports (ie 041 – ISCSI), we may see a misleading message in Unisphere that SFP/Cable missing from uncommitted port. ...

November 22, 2016 | Approved | Level 30 = Customers | 492278 | Unity Hybrid flash,Unity Family,Unity All-Flash

•             Smarts IP: Discovery is not picking up Serial Interfaces on a few routers; Smarts is not discovering serial interfaces.

Why is Smarts not discovering Serial Interfaces on specific routers? If you want serial interfaces to be created in Smarts, you can make use of “IFTypePatternIFExt” flag in tpmgr-param.conf file. If any one of the patterns matches then the interface will be created. ...

November 22, 2016 | Approved | Level 30 = Customers | 492259 | Smarts IP Manager,Service Assurance Suite

•             ETA 491847: RecoverPoint 5.0, RecoverPoint for Virtual Machines 5.0: Consistency Groups display an Error state with a "No Source Copy" message. RecoverPoint Appliances are in reboot regulation, which may result in data ...

Consistency Groups display an Error state in the GUI and CLI (get_group_states): CG001: Enabled: YES Transfer source:N/A Copy: CG001_TGT: Enabled: YES Active primary RPA: RPA 2 Storage access: DIRECT ACCESS (marking data) CG001_SRC: Enabled ...

November 22, 2016 | Approved | Level 30 = Customers | 491847 | RecoverPoint CL,RecoverPoint SE,RecoverPoint EX,RecoverPoint,RecoverPoint for Virtual Machines...More

•             Change to Windows Authentication in AppXtender ReST site.

When using ReST site such as with Image Capture 8.1, auto login does not work as it does in other AppXtender programs. Modify the web.config file of the ReST site: Comment the line; Uncomment the. Enable both Anonymous Authentication and Windows Authentication for ReST site in IIS; ...

November 22, 2016 | Approved | Level 30 = Customers | 492297 | ApplicationXtender Web Access.NET 8.1,ApplicationXtender Image Capture 8.1

•             Certain Active Directory Users are Unable to Log in to AX Administrator

Active Directory users are unable to log in to AX Administrator. In AX Administrator, on the 'Data Sources' page, select the data source, then select 'EDIT'. Select 'System Credentials'. Select 'Global', click 'Save'. When data source Authentication Method is set to 'Application ...

November 22, 2016 | Approved | Level 30 = Customers | 492119 | ApplicationXtender 8

•             Connectrix B Series: How do you reset a B_Series Brocade switch back to factory defaults

Procedure Steps: If root login is available the following procedural steps will work on FOS v6.4.x to v7.4.x and above: 1 Run firmwarecleaninstall on each CP or switch After firmwarecleaninstall, all passwords, such as root, admin, factory and user are cleared (set to default value). ...

November 22, 2016 | Approved | Level 30 = Customers | 492282 | Connectrix B-Series Hardware,Connectrix B-Series Firmware

•             ESA-2016-148: EMC NetWorker Security Update for OpenSSL Vulnerabilities

The embedded components are updated for the following vulnerability: DDBoost SDK update to solve OpenSSL security vulnerability. CVE-2016-2108. Maginatics SDK update to solve OpenSSL security vulnerability. CVE-2016-2108 CVE-2010-0742 CVE-2007-5135. ...

November 22, 2016 | Approved | Level 30 = Customers | 492284 | NetWorker,NetWorker 8.2,NetWorker 8.2.3,NetWorker 8.2.2,NetWorker 8.2.1...More

•             Error:"unable to locate file v7.xx/release.plist"

During an upgrade on a Brocade Switch and running " firmwaredownload" the following error may occur "unable to locate file v7.xx/release.plist" which is not related to the directory of the FOS folder. If there is a Firewall on the network blocking the FTP. Instead of using FTP, use SFTP to download the FOS files. ...

November 22, 2016 | Approved | Level 30 = Customers | 490736 | Connectrix B-Series Software,Connectrix B-Series Firmware

•             Password distribute command is no longer functional.

Password distribute command is no longer functional in v7.4.x code. Brocade known defect: DEFECT000619351 Upgrade to FOS v7.4.1e. This issue is seen in FOS v7.4.1d with CLI" distribute -p "PWD" -d. 491376.

November 22, 2016 | Approved | Level 30 = Customers | 491376 | Connectrix B-Series Firmware,Connectrix B-Series Fabric OS 7.X,Connectrix B-Series Fabric OS 7.X 7.4.1

•             Connectrix Brocade : Unable to access the switch using the root user as it was disabled

-Unable to access the switch using the root user credentials as shown from the below example : console login: root Password: 2016/11/09-08:55:54, [LOG-1000], 35282, FID 128, INFO,, Previous message repeated 1 time(s). Your account is disabled; please contact your system administrator. ...

November 22, 2016 | Approved | Level 30 = Customers | 491789 | Connectrix B-Series Fabric OS 7.X 7.4.0

•             Unable to open WebTools(Brocade switch GUI) due to Java related messages

When launching webtools, a webpage appears with error message such as: "The version of Java plugin needed to run the application is not installed." The user is redirected to download the latest version of Java. This occurs even when the latest version of java is installed. ...

November 22, 2016 | Approved | Level 30 = Customers | 492040 | Connectrix B-Series Hardware,Connectrix B-Series Firmware

•             E-mail verification process failed using send access code button in ESRS - UNITY

In ESRS configuration when we try to issue Send access code button to initiate a request for an access code from EMC, an access code is subsequently sent from EMC to the email address associated with the support credentials of the support account. Sometimes ...

November 22, 2016 | Approved | Level 30 = Customers | 492313 | Unity Family

•             AppSync: Recovery of Oracle on Redhat Linux using a second generation repurpose copy fails if static device group names are used and the second generation repurpose copy was created while the first generation was mounted ...

On Linux, when static device group names are used: recovery of a second gen(generation) copy of an Oracle database will fail when it is being recovered to the same mount host that the first gen mounts to and the first gen copy was mounted when the second gen copy was created. ...

November 22, 2016 | Approved | Level 30 = Customers | 490676 | AppSync,AppSync 3.0 SP2

•             VMAX3: VVOL LUN expansion in HYPERMAX OS 5977.945.890 environments is causing errors 78.0D21.FA and 0x5 0x25 sense data resulting in ESXi PDL errors.

Potential data unavailability The fix resolves an issue in HYPERMAX OS 5977.945.890 environments where VVOL LUN expansion caused ESXi errors and 78.0D21.FA errors on the Fibre Channel director. Error code: 78.0D21.FA. Fix 91651 addresses this issue ...

November 22, 2016 | Approved | Level 30 = Customers | 489865 | HYPERMAX OS 5977,VMAX3 Series,VMAX All Flash,HYPERMAX OS 5977 5977.945.890

•             VMAX3: In an SRDF/Asynchronous environment, failed MCMS operations could lead to corrupted SRDF/A cycles, resulting in data inconsistency on the R2 side of an SRDF/A group.

Potential data unavailability. In an SRDF/Asynchronous environment, failed MCMS operations could lead to corrupted SRDF/A cycles, resulting in data inconsistency on the R2 side of an SRDF/A group. Error codes: 903E, xxCA. Fix 91859 will address this issue and will be available in a future HYPERMAX OS release. ...

November 22, 2016 | Approved | Level 30 = Customers | 490239 | SRDF/Asynchronous,HYPERMAX OS 5977 5977.691.684,HYPERMAX OS 5977,VMAX3 Series

•             VMAX3: Very high connect time on z/OS with PDS data set scripts and general access.

Potential performance issue. A severe degradation in the performance of z/OS Partitioned Data Set (PDS) access operations, resulting from an architecture change, may occur on VMAX3 arrays running HYPERMAX OS 5977. Exposed environment: Any z/OS environment ...

November 22, 2016 | Approved | Level 30 = Customers | 489441 | VMAX 100K,VMAX 200K,VMAX 400K,HYPERMAX OS 5977,VMAX3 Series...More

•             Connectrix B-Series: Unexpected switch reboot after adding long wave Brocade SFPs.

Unexpected reboot on switches after adding long wave Brocade SFP RAS: 2016/11/10-11:27:31:216683, [PLAT-5013], 5262/0, CHASSIS, WARNING, Error reading SFP ID. Media may not be plugged in properly (Code = -21, slot = 0 port = 56)., i2c_func.c, line: 1489 ...

November 22, 2016 | Approved | Level 30 = Customers | 491938 | Connectrix DS-5300B,Connectrix B-Series Fabric OS 7.X,Connectrix B-Series Fabric OS 7.X 7.2.0a

•             VMAX3: Incorrect SSID table information on each EDS.

Potential data unavailability. After adding new Mainframe Control Unit (CU) and SubSystem ID (SSID) in the VMAX configuration online, there is a discrepancy between the correct configuration loaded on the FICON directors and the incorrect one on the EDS directors that will cause Mainframe Concurrent copy jobs to fail. ...

November 22, 2016 | Approved | Level 30 = Customers | 490581 | HYPERMAX OS 5977,VMAX3 Series,HYPERMAX OS 5977 5977.813.785

•             Unity: LUNZ showing on host connected to a Unity array

LUNz / LUN_Z showing on a host connected to a Unity array. Make sure that one of the LUNs presented to the relevant host has a LUN ID (HLU) of 0. No Host LUN ID (HLU) 0 is given to any of the LUNs presented to this host. Relevant information: KB Article 330420 ...

November 22, 2016 | Approved | Level 30 = Customers | 490156 | Unity Family

•             Unity: running some statistics results in Error code: 0x1000303

Unity 4.0.0 uemcli /metrics/value/hist -path sp.*.net.device.*.pktsOutRate show -count 1 -interval 60 -output nvp Storage system address: 127.0.0.1 Storage system port: 443 HTTPS connection Remote certificate: Issuer: CN=DP-Unity400F-01 Subject: CN=DP-Unity400F-01 Valid from: 2016-07-06 12:50:51 Z Valid to: 2019 ...

November 22, 2016 | Approved | Level 30 = Customers | 492306 | Unity Family

•             How to calculate Subscription Space

What is Subscription in a Thin Pool? For thin provisioning, the total storage space subscribed to the pool. All pools support both standard and thin provisioned storage resources. For standard storage resources, the entire requested size is allocated from the pool ...

November 22, 2016 | Approved | Level 30 = Customers | 491974 | Unity Family

•             Unity: Pool in degraded state with warning "Storage pool 'Pool Name' could not reach the pool-used-space high threshold."

Storage pool intermittently goes into a degraded state with the following events logged: Health 60331 [WARN] User: Storage pool <Pool Name> could not reach the pool-used-space high threshold. Health 60515 [WARN] User: System <Array Name> has experienced ...

November 22, 2016 | Approved | Level 30 = Customers | 491713 | Unity Hybrid flash,Unity All Flash,Unity 300F,Unity 400F,Unity 500F...More

•             Unity: How to view and change LUN ID (HLU)

Assuming you already have allowed LUN access to one or more hosts, use Unisphere to: View Host LUN ID: Under Storage, select Block > LUNs. Double click the relevant LUN (or select it and click the Edit button). Go to Access tab. Here you will see the list of hosts allowed LUN (and / or Snapshot access). ...

November 22, 2016 | Approved | Level 30 = Customers | 490149 | Unity Family

•             How to test if ScaleIO SNMP is working correctly

Below is a simple example using Linux snmptrapd to collect SNMP traps from ScaleIO Gateway 2.0. ScaleIO Gateway IP: 10.32.197.125 snmptrapd host IP: 10.32.197.205 snmptrapd UDP port: 162. Step 1: On ScaleIO Gateway node, edit /opt/emc/scaleio/gateway ...

November 21, 2016 | Approved | Level 30 = Customers | 490818 | ScaleIO,ScaleIO 2.0

•             How to configure piechart in xCP with Stateless process?

You can bind pie-chart with stateless process in xCP. The help and documentation on pie-chart in xCP designer is not very clear on this. The documentation and help talks only about how to use pie-chart and configure it for historical queries in BAM. Also there is no clear requirement on different tab values for Pie-chart. ...

November 21, 2016 | Approved | Level 30 = Customers | 492151 | Documentum xCP 2.2,Documentum xCP Designer 2.2

•             In xCP you may see workflow methods sometimes fail with error : /tmp/xcpdar2b97c75d-7c39-483f-8847-ab185e4204ad7644320842403818748.dar

In xCP, you may see work items in failed state and on investigation, you may find that the java methods being called in workflow activity failing with the below error Caused by: java.io.FileNotFoundException: /tmp/xcpdar2b97c75d-7c39-483f-8847-ab185e4204ad764432084 2403818748.dar (No such file or directory) at java ...

November 21, 2016 | Approved | Level 30 = Customers | 492150 | Documentum xCP 2.2

•             ESA-2016-151: EMC Isilon Security Update for Multiple OpenSSL Vulnerabilities

OpenSSL, a third party component embedded within EMC Isilon OneFS, has been upgraded to address the following vulnerabilities: CVE-2016- 0702. The MOD_EXP_CTIME_COPY_FROM_PREBUF function in crypto/bn/bn_exp.c in OpenSSL 1.0.1 before 1.0.1s ...

November 21, 2016 | Approved | Level 30 = Customers | 492082 | Isilon,Isilon OneFS,Isilon OneFS 7.1.0,Isilon OneFS 7.1.0.0,Isilon OneFS 7.1.1...More

•             Lun going offline because of memoryspace for CBS was exhausted.

VNX2: - VNX5200 on 33.119. - LUN 0 is currently offline. This is a dedup lun and also has multiple snapshots also offline. - Following message reported in the logs: A 10/18/16 05:09:08 MLU 712dc101 Requires immediate attention from user. CBFS Event: 77579616268 ...

November 21, 2016 | Approved | Level 30 = Customers | 492171 | VNX5600,VNX5400,VNX5200,VNX Operating Environment,VNX2 Series

•             Neutrino: How to transfer Platform Nodes; Need to move platform services from one node to another.

There may be a need to move Platform services from one node to another due to hardware issues. You can also do this on Cloud Compute nodes. These actions are done in the Neutrino GUI. 1. Navigate to Infrastructure> Nodes. Then Click on Actions to the right ...

November 21, 2016 | Approved | Level 30 = Customers | 492109 | VxRack Neutrino,VxRack Neutrino Software

•             Neutrino: Cannot register with more than one ESRS gateway

Unlike some other products, Neutrino does not allow the user to register with more than one ESRS gateway. In order to provide redundancy for ESRS, customers should deploy multiple ESRS gateways in an HA failover as documented on page 31 of the ESRS ...

November 21, 2016 | Approved | Level 30 = Customers | 492269 | VxRack Neutrino

•             Unity can not manage Routes or Ping/Trace from Unisphere

Unable to utilize the Unity Unisphere System settings for Managing Routes or Ping/Trace. Unable to use Managing Routes via Unisphere to add default routes Unable to use Ping/Trace via Unisphere to try to ping a host. If you create an iSCSI interface, this action will allow to add/manage routes to it. ...

November 21, 2016 | Approved | Level 30 = Customers | 492286 | Unity Hybrid flash,Unity Family,Unity All-Flash,UnityVSA

•             Neutrino: How to temporarily disable Dial Home feature

ESRS Dial Home can be disabled if performing maintenance activities or planned outages. Log into Neutrino as admin user. Go to Settings > ESRS; Click on Disable Call Home button. Notice the Call Home settings is displayed as "Enabled" prior to clicking the button. ...

November 21, 2016 | Approved | Level 30 = Customers | 492233 | VxRack Neutrino,VxRack Neutrino Hardware Gen1,VxRack System 1000 Neutrino Nodes,VxRack Neutrino Software

•             DCA V2/V3: Server not accessible after server replacement.

Server not accessible after server replacement. Example of a bad configuration: [root@mdw ~]# cat /etc/sysconfig/network-scripts/ifcfg-eth3 DEVICE="eth3" NM_CONTROLLED="no" ONBOOT="no" BOOTPROTO=" static" HWADDR=00:00:00:00:00:00 Example of ...

November 21, 2016 | Approved | Level 30 = Customers | 492285 | Data Computing Appliance V2,Data Computing Appliance V3

•             DCA V2/V3: Network performance issues on segment nodes with no errors present in OS logs; dca and gpperfcheck showing bad network performance with no indication of a hardware issue.

In some cases network performance issues may show on segment nodes with no errors present in OS logs, possibility indicating a work load issue to the node. If you encounter this problem please create a new SR referencing this KB as this is issues is an indication ...

November 21, 2016 | Approved | Level 30 = Customers | 492280 | Data Computing Appliance V2,Data Computing Appliance V3

•             Avamar backup fails with "avtar Error <7553>: Specified source path... does not exist" and the path specified contains unusual characters such as .\ÿþ- or .\þÿ

An Avamar backup fails with one of the following errors: avtar Error <7553>: Specified source path ".\ÿþ-" does not exist; ignored or avtar Error <7553>: Specified source path ".\þÿ" does not exist; ignored The error may also appear as the following: These errors will be followed by: avtar Error <8012>: Error in path list: Path ...

November 21, 2016 | Approved | Level 30 = Customers | 491925 | Avamar Client for Windows,Avamar Client

•             VDP GLR restore fails with "Mailbox address is invalid or not set in AD. Selected mailbox could be restored only to the another mailbox"

Exchange GLR restore may fail with the following errors: 2016-10-18 15:28:13 avexchglr Error <13337>: Failed to restore item 'John Doe (jdoe@dellemc.com)'. Details: Mailbox address "jdoe@dellemc.com" is invalid or not set in AD. Selected mailbox could be restored only to the another mailbox. ...

November 21, 2016 | Approved | Level 30 = Customers | 491046 | Avamar Plug-in for Exchange VSS

•             Smarts IP : Unable to discover Tunnel Interfaces for Cisco ASR 1000 routers with sysOID .1.3.6.1.4.1.9.1.1165

Smarts IP is not discovering Tunnel Interfaces for Cisco ASR 1000 routers. Follow the below steps to discover those interfaces. 1) Open the tpmgr-param.conf file using sm_edit in the IP installation where you have issue. BASEDIR/IP/smarts/bin#./sm_edit ../conf/discovery/ tpmgr-param.conf 2) Find the below entry in the file. ...

November 21, 2016 | Approved | Level 30 = Customers | 492258 | Smarts IP Manager,Smarts IP Manager 9.4.1

•             Smarts: License Manager, How to specify a port for the LMGRD and LMGRD92 Processes

The Flexera License Manager (FLEXLM) uses two processes the lmgrd and lmgrd92. The default settings for the Smarts implementation of the Flexera License Manager (FLEXLM) is to have lmgrd process set to use port 1744. This line below in the smarts license file will look similar to this one below. ...

November 21, 2016 | Approved | Level 30 = Customers | 492277 | Smarts Network Protocol Manager,Smarts Service Assurance Manager,Smarts IP Manager,Smarts

•             Smarts: How to increase the timeout value for the remote repository (VoIP, ESM and so forth)

When the load on the IP server becomes very high and the client connection from the satellite servers (such as ESM and others) concludes the connection is a unresponsive connection, it would create a new connection. The new connection creation happens when ...

November 21, 2016 | Approved | Level 30 = Customers | 492157 | Smarts

•             EMC MnR | Watch4net SNMP Collector/Agent page Not Showing anything

http://00.00.00.000:58080/mib-browser/snmpconfig/#/configuration The above link is missing all collectors/agents and notes an Error -Premature end of file. Placing the basic handler which is as follows; in empty config snmp-polling-distribution.xml file and restarting ...

November 21, 2016 | Approved | Level 30 = Customers | 492202 | Watch4net,Watch4Net Family

•             Unisphere-Central-fails-to-add-VNX

All attempts to add the block only VNX array to Unisphere Central failed. Result of failure: A. Process appears to complete at 100% then fails the next instance. B. Process fails right away. Dump review: TCP Conversations Filter:ip.addr == 10.142.232.x || ip.addr ...

November 21, 2016 | Approved | Level 30 = Customers | 491983 | VNX/VNXe Family,Unisphere Central

•             Captiva Capture 7.1 : Administrator error : You do not have permission to use this application with the selected server. Contact the System Administrator to gain permission.

Administrator reports error : “You do not have permission to use this application with the selected server. Contact the System Administrator to gain permission.” or “Login information is invalid or expired. Try again or contact the System Administrator.” Captiva server ...

November 21, 2016 | Approved | Level 30 = Customers | 492247 | Captiva Capture 7.1

•             Selecting the 'Console' icon in DLm Console using IE11 gives 'Content was blocked' message

Certain Versions of Internet Explorer 11 generate 'Certificate errors' when opening DLmConsole And if you try to open the 'Console Tab' a 'Content was Blocked' page opens. We have seen this with these versions of IE11, but other versions may also see this issue. ...

November 21, 2016 | Approved | Level 30 = Customers | 489192 | Disk Library for mainframe DLm2100,Disk Library for mainframe DLm8100

•             CIFS backup failure due to likewise core

CIFS backup fail under load. Exist in DDOS 5.7.XX prior to 5.7.2.10. Fixed in DDOS 5.7.3.0 and 6.0. Race condition in software caused by bug # 159027, see release notes for details. Bug 159027 Signature Search for the following Panic message in messages.engineering ...

November 21, 2016 | Approved | Level 30 = Customers | 492257 | Data Domain

•             Unisphere for VMAX: Difference in Diagnostic and Historical chart for Compression Ratio metric for same timeline

November 21, 2016 | Approved | Level 30 = Customers | 491958 | Unisphere for VMAX,VMAX All Flash

•             VIPR SRM || Watch4Net: Failed to Add New Collector/Backend/Frontend Host into SRM

Logging to SRM Centralized Management to Add New Collector Host http://SRMFE.com:58080/centralized-management/#/physical Adding the Host Details and Testing, The Test Fails with the message: "Unable to reach configured server. This Could also be a ...

November 21, 2016 | Approved | Level 30 = Customers | 492254 | ViPR SRM,Watch4net,Watch4net 6.3,ViPR SRM 3.7,Watch4net 6.4...More

•             ViPR SRM || Watch4Net: GUI Shows Database Connection Failed

When Attempting to login to SRM GUI the Following Message is Received The Tomcat Catalina Logs on the Frontend host Show the following: /APG/Web-Servers//Tomcat/Default/logs/catalina.2016-11-21.log Warning: Cannot load resource definitions from MasterDatasourceManager, ignoring.... ...

November 21, 2016 | Approved | Level 30 = Customers | 492249 | ViPR SRM,ViPR SRM 3.7,ViPR SRM 3.6,ViPR SRM 4.0,ViPR SRM 3.5

•             ViPR SRM || Watch4Net: Microsoft SQL Server is Missing from Reports

The Report Report Library>>Microsoft SQL Server>>Summary is missing many MS SQL Servers Checking Administration>>Centralized Management>> Discovery Center>>Devices Management>> MS SQL Servers All The Servers Test is Successful and all are showing Green Check Mark. ...

November 21, 2016 | Approved | Level 30 = Customers | 492251 | ViPR SRM,Watch4net,Watch4net 6.3,ViPR SRM 3.7,Watch4net 6.4...More

•             Unity Alert : The storage resource is unavailable or may have a data inconsistency. Try rebooting the storage system

System status is showing Alert, File System is showing the following problem : The storage resource is unavailable or may have a data inconsistency. Try rebooting the storage system. If the problem persists, contact your service provider. Examine the NAS Server and correct its outstanding errors. ...

November 21, 2016 | Approved | Level 30 = Customers | 492017 | Unity Family

•             Restoring Lost/Deleted Data from FS Snapshots for UNIX host

Procedure to recover a snapshot from a snapshot hidden file by a UNIX host: The first task for an NFS client is to connect to an NFS share on the file system. Access to the read-only snapshot is established by accessing the snapshot's hidden .ckpt data path. This ...

November 21, 2016 | Approved | Level 30 = Customers | 492147 | Unity Hybrid flash,Unity All Flash,Unity 300F,Unity 400F,Unity 500F...More

•             Hung replication process (Error Codes:0x9ef4 and/or 0x6701140 )

Deleting a LUN replication session from the destination not the source can cause a hung replication process that could result in the below errors. Non recoverable error on source side. Trying to delete the session from source side will result in error: (Error Code:0x6500051 ...

November 21, 2016 | Approved | Level 30 = Customers | 492128 | Unity Hybrid flash,Unity All Flash,Unity 300F,Unity 400F,Unity 500F...More

•             Unable to Start vCenter Connection on Avamar

All vCenter connections are DOWN in Avamar Administrator console. Trying to connect to vCenter on port 443 is show "Connection timed out" error similar to the following; ping test should fail as well: Avamar_Name:~/>: curl -kv :443 About to connect() to port 443 (#0) Trying xxx.xxx.xxx.xxx... ...

November 21, 2016 | Approved | Level 30 = Customers | 492068 | Avamar Client for VMware 7.1.101-145

•             VDP: Exchange GLR restore fails if the mailbox name contains special characters.

When we try to restore a mailbox item via Exchange GLR process we get the following failure. 2016-10-07 13:28:05 avmapi Info <13565>: Initializing MAPI utilities. 2016-10-07 13:28:15 avmapi Info <13580>: MAPI version 6.5.8353 installed. 2016-10-07 13:28:15 avmapi Info <13546>: MAPI prerequisite check succeeded. ...

November 21, 2016 | Approved | Level 30 = Customers | 492244 | VMware Data Recovery

•             Watch4Net 6.5u4 : APG Portal Mib Browser/SNMP Collector not opening

In Watch4Net 6.5u4 user cannot access the Mib-Browser/SNMP Collector. ( ,w4nip>:58080/mib-browser/snmpconfig) An error message appears. In this instance the error message was blank. The user had valid permissions to view the page but was still unable to access it. Install the proper licenses. ...

November 21, 2016 | Approved | Level 30 = Customers | 492222 | Watch4net

•             ECS : Updating Cloud Array management certificate requires nginx restart

In order to make a management certificate work after update, nginx should be restarted on all ECS nodes. Restarting this service will cause a minor disruption to management functionality. It is recommended to run restart the service on each node, one by one. Note ...

November 21, 2016 | Approved | Level 30 = Customers | 491484 | ECS Appliance Hardware

•             path dead /path alive recorded in a Global zone frequently with no IO error

DELL EMC SW: PowerPath for Solaris Non DELL EMC SW : global zone + kernel zone with exported devices. in the global zone, where PowerPath is installed, messages similar to the messages below are recorded (assay ID was changed for the example) Nov ...

November 20, 2016 | Approved | Level 30 = Customers | 492239 | PowerPath for Solaris

•             Info logs with CLUSTER_TIEBREAKER_NOT_RESPOND generated during upgrade from 2.0.0.3 to 2.0.0.3 HF in ScaleIO event logs

The following events in the ScaleIO event logs that are of info with source CLUSTER_TIEBREAKER_NOT_RESPOND 676532 2016-11-19 00:17:44.585 MDM_CLI_CONF_COMMAND_RECEIVED INFO Command enter_maintenance_mode received, User: 'USERNAME'. ...

November 19, 2016 | Approved | Level 30 = Customers | 492232 | ScaleIO 2.0.0.3

•             Cannot Publish CompuSet Documents: Unable to generate the OP field list (size of column not defined)

Customer migrated some output profiles from one environment to the next in the migration path. In the target environment, CompuSet documents would no longer publish. Attempts were made via xDesign and batch. The xDesign screen presented this error (using ...

November 19, 2016 | Approved | Level 30 = Customers | 492216 | Document Sciences xPression Enterprise Edition - Compuset Engine 4.5 SP1

•             The asktime fails on Avamar with ntp version 4.2.8p8

The asktime fails with error on the Gen4T system. The ntpq is unable to read the status of the ntp daemon. Example: root@avamar:~/#: ntpq -p localhost.localdomain: timed out, nothing received ***Request timed out. Login to the affected node as root user; Stop the ntp daemon. ...

November 18, 2016 | Approved | Level 30 = Customers | 491690 | Avamar Data Store Gen4T

•             Running VNX Unisphere Service Manager (USM) to gather failed disk drive part number information

If you do not have the USM installed on a Windows client download USM from support.emc.com and install.https://download.emc.com/downloads/ DL48745_Unisphere-Service-Manager-(USM)-1.3.9.1.0184-for-Windows--- English.exe?source=OLS Localized Language USM. ...

November 18, 2016 | Approved | Level 30 = Customers | 492207 | VNX5100,VNX5300,VNX5500,VNX5700,VNX7500...More

•             RecoverPoint: CGs looping between initializing/paused by system error/active states, disrupting data replication

Issue: Customers running 4.0.x/4.1.x RP code with VPLEX 5.1.x/5.2.x code OR RP 4.0.x/4.1.x with VNX1 below 5.32.000.5.206 can have Consistency Groups (CG) with state changes constantly between paused by system and error, CG stuck on INIT, NDU failing and reporting continuous Over Complete Writes (OCWs ...

November 18, 2016 | Approved | Level 30 = Customers | 491849 | RecoverPoint CL,RecoverPoint EX 4.0,VPLEX Series,VPLEX GeoSynchrony 5.1,RecoverPoint EX...More

•             How to modify EventQueueDepth parameter in IADB?

Whenever there are "Event Queue Full" warning message logged in IA Server, we can try to increase the EventQueueDepth parameter in IADB. However increasing the event queue depth usually won't help if you have chronic "event queue full" messages. The ...

November 18, 2016 | Approved | Level 30 = Customers | 492199 | Captiva Capture 7.5,Captiva Capture 7.0,Captiva Capture 7.1

•             (EMEA) Mismatch between prepare/preview device id ranges and actual commit

When using Symconfigure with the prepare or preview option to create devices a different device number may be displayed. The commit will display the accurate device number. In this particular case the customer is seeing a fixed device name 004D referenced ...

November 18, 2016 | Approved | Level 30 = Customers | 491781 | VMAX 200K,Solutions Enabler 8.3,ProtectPoint for VMAX VMAX 200K

•             VIPR SRM: The string doesn't match the expected date/time format

If a file-side replication session exists but it does not have “Last Sync Time” available , the VNX collection log is throwing messages like: SEVERE -- [2016-08-01 12:44:41 EDT] -- JDK14LoggerFactory$ JDK14Logger::error(): Template processing error: "Error: on line 21, column 22 in vnxfile-nas-replicate.freemarker\nThe ...

November 18, 2016 | Approved | Level 30 = Customers | 492085 | ViPR SRM,ViPR SRM 4.1,ViPR SRM 4.0

•             ViPR SRM: How to open firewall ports and set grants of the collectors on the primary backend.

Opening firewall ports for vApp installations Use the enable_firew all_port.sh script (located at /usr/sbin/) to open firewall ports for TCP and UDP connections in vApp installations. To open firewall ports for other types of connections, you must manually configure the /etc/sysconfig/SuSEfirewall2.d/services/apg.custom file. ...

November 18, 2016 | Approved | Level 30 = Customers | 492110 | ViPR SRM 3.7,ViPR SRM 3.7 SP1,ViPR SRM 4.1,ViPR SRM 4.0,ViPR SRM 3.7 SP2

•             ViPR SRM 3.7 :: VMAX collector unable to collect performance data from VMAX arrays due to bad certificate errors

ViPR SRM VMAX collector is unable to collect performance data from VMAX arrays due to bad certificate errors. VMAX collecting logs shows the following errors:- [yyyy-mm-dd hh:mm:ss EST] -- HttpRequestGroup:: executeRequest(): Error running command https ...

November 18, 2016 | Approved | Level 30 = Customers | 492161 | Watch4net,ViPR SRM 3.7

•             Notes on how to restore Avamar NDMP backup data to different NAS family device

This article discusses restore of NDMP backup data from one type of NDMP plug-in to a different NDMP plug-in. For example, restoring data backed up from a Celerra/VNX to an Isilon device or restoring data backed up from Netapp to an EMC VNX device Whilst ...

November 18, 2016 | Approved | Level 30 = Customers | 491730 | Avamar Plug-in for NDMP

•             Understanding the Error Codes -4526, -6113, -6114 and -6112.

The 3 error codes -4526, -6113, and -6114 are ones that we can ignore and simply retrigger the task without decrementing RetriesLeft. -4526 and -6114 can be generated when a task is cancelled. -6113 can be generated if you kill a module while it is processing ...

November 18, 2016 | Approved | Level 30 = Customers | 492196 | Captiva Capture 7.5,Captiva Capture 7.0,Captiva Capture 7.1

•             Warning message "The customer contact information has not been updated." appears every day.

The warning message "The customer contact information has not been updated." appears every day then after every day afterwards with an event code of 25006. There are two options to prevent the message from re-appearing every day. 1) Acknowledge the message ...

November 18, 2016 | Approved | Level 30 = Customers | 491383 | Avamar Server 7.2.0-401,Avamar Server 7,Avamar Server 7.1.1-145,Avamar Server 7.3,Avamar Server 7.2.1-32...More

•             SourceOne Search restoration page does not load folder stucture and times out

When attempting to restore emails from Web Search for a Domino environment users cannot see any folder structure loading one restore is selected. The Restore windows remains loading and eventually times out. On SearchWebService.exe.log, we have the following ...

November 18, 2016 | Approved | Level 30 = Customers | 491969 | SourceOne Email Management,SourceOne Email Management 7.1,SourceOne Email Management 7.2

•             Unable to re-index IPM Index

An IPM Index is in an inconsistent state and cannot be re-indexed. The re-index has been submitted but does not run. When the Rebuild action is triggered , there is no .Rebuild file created in the Dropdir . Reviewing the logs from ExAsAdmin.exe.log you can find ...

November 18, 2016 | Approved | Level 30 = Customers | 491707 | SourceOne

•             Discovery Manager database upgrade fails with "The query processor could not produce a query plan”.

When attempting to upgrade existing EMC SourceOne Discovery Manager, the upgrade may fail and the following error will be logged in the database installation log will show the following error: Upgrade analysis complete. Upgrading the database from version ...

November 18, 2016 | Approved | Level 30 = Customers | 491879 | SourceOne Discovery Manager,SourceOne Archiving

•             Import modified variable definition cannot update names of being used variables or tables in xPresso for Word

A customer wanted to modify names of variables and tables that are being used in a 4.6 version xWord document. So the customer tried following steps: Export variable definition from the xWord document to a xml file; Modify the variables and tables names in the variable definition xml file and save; ...

November 18, 2016 | Approved | Level 30 = Customers | 492126 | Document Sciences xPression xPresso for Word 4.5,Document Sciences xPression xPresso for Word 4.6

•             Password encryption generates different results

when running the password encryption command on different servers with same parameters it gives different results and seems to generate different passwords. java -cp .:../lib/dfc.jar:../lib/commons-io-1.2.jar:../lib/certjFIPS. jar:../lib/jsafeFIPS.jar TrustedAuthenticatorTool. ...

November 18, 2016 | Approved | Level 30 = Customers | 492021 | Documentum Content Server

•             Number Value Retrieved From A Stateless Process is displaying as a URI in Value Display widget

A Stateless Process is used to populates a Results List. In the page, there is a Value Display widget that displays a value called 'ID' in the selected row of the Results List. As per the example below, the 'ID' value of the Results List's selected row is "21", but the Value ...

November 18, 2016 | Approved | Level 30 = Customers | 492175 | Documentum xCP 2.0,Documentum xCP 2.2,Documentum xCP 2.1,Documentum xCP 2.3

•             Enterprise Hybrid Cloud: How To Clear Entries In REST-API Database On Avamar Server

EHC 4.0 Avamar 7.3 REST-API was incorrectly setup so we need to clear our the REST-API database so that we can set it up correctly. When trying to import the Avamar domain we get the following errors: Code: { "folder" : { "resourceShare" : { "href" : "https://xxxx ...

November 18, 2016 | Approved | Level 30 = Customers | 492030 | Federation Enterprise Hybrid Cloud with Vblock,Enterprise Hybrid Cloud

•             Enterprise Hybrid Cloud 3.1 - Missing Entitlement actions in vRA 6.2.1

Enterprise Hybrid Cloud 3.1 VMware vRealize Automation 6.2.1 vRA 6.2 is missing entitlement actions. Advanced Services actions do not appear but all other entitlements are working correctly. The On Demand Backup is not available. The following VMware KB ...

November 18, 2016 | Approved | Level 30 = Customers | 491647 | Enterprise Hybrid Cloud 3.5

•             Invalid R2 larger than R1 configuration. R2 extra tracks not aligned on a full cylinder

Customer is trying to Replicate data from VMAX-2 to VMAX-3, However symrdf createpair command is failing with error message "Invalid R2 larger than R1 configuration. R2 extra tracks not aligned on a full cylinder." R1 Side: VMAX-3 (Production Site) R2 side: VMAX ...

November 18, 2016 | Approved | Level 30 = Customers | 491962 | Solutions Enabler 8.3,Solutions Enabler 8.3.0

•             ViPR SRM / VNX M&R: Troubleshooting Common Issues

Below are several articles that deal with common issues encountered with the ViPR SRM and VNX M&R products ...

November 17, 2016 | Approved | Level 30 = Customers | 492166 | VNX Family Monitoring & Reporting,ViPR SRM,Watch4net,Watch4Net Family

•             Enterprise Hybrid Cloud: Changing the frequency of checks for expired virtual machines in vRA

The customer requested to change the frequency that the vRealize Automation callback procedure is run for changed machine leases. The ' ProcessLeaseWorkflowTimerCallbackIntervalMiliSeconds' parameter can be changed within the IaaS Manager Service. The default value is 3600000. ...

November 17, 2016 | Approved | Level 30 = Customers | 492079 | Enterprise Hybrid Cloud

•             DCA V2/V3: An unexpected server reboot due to BMC watchdog reset; ipmiutil output shows CATERR errors with no indication of DIMM errors or corrections.

Often during an investigation of a server unexpectedly restarting hardware commands producing the BMC output with Ipmiutil or ipmitool command will confirm the cause of the reboot: CATERR Error (CATastrophic ERRor asserted by the processor): This catastrophic error is when there is a sudden break down in the ...

November 17, 2016 | Approved | Level 30 = Customers | 491810 | Data Computing Appliance V2,Data Computing Appliance V3

•             DCA V1/V2/V3: How To Add External NTP Servers and Synchronize Clocks Across the Cluster

DCA V1 manual configuration: Ssh to the master server as root; Edit /etc/ntp.conf and add the following line: server 10.6.220.20.  *where 10.6.220.20 is the sample IP for external NTP server. Ssh into standby master host. # ssh smdw. Edit /etc/ntp.conf and set the second server parameter to the NTP server IP address. ...

November 17, 2016 | Approved | Level 30 = Customers | 492162 | Data Computing Appliance V1,Data Computing Appliance V2,Data Computing Appliance V3

•             ETA 489936: VNX2: A firmware issue may cause certain solid state drives to become faulted, which may result in data unavailability if the drives are part of the same RAID group

Due to a firmware issue, some 100GB, 200GB, and 400GB solid state drives with the part numbers that are listed in the Impact section may experience data unavailability when multiple drives fail in the same RAID group at the same time. Drives may fault with a ...

November 17, 2016 | Approved | Level 30 = Customers | 489936 | VNX8000,VNX7600,VNX5800,VNX5600,VNX5400...More

•             ECS: UI and Fabric show disk as BAD but HAL shows disks as Good.

UI and Fabric show disk as BAD but HAL shows disks as Good. A Bad drive in the ECS UI does not create call home / dial home. The issue will be resolved in ECS 3.1 - due out March 2017. Until the issue has been resolved you may need to create a Service Request manually for disk failures observed in ECS UI. ...

November 17, 2016 | Approved | Level 30 = Customers | 492156 | ECS Appliance Software with Encryption,ECS Appliance Software without Encryption,ECS Appliance Hardware,ECS Software,ECS Appliance

•             Cannot create an NDM session in Unisphere for VMAX.

Dell EMC Hardware: VMAX3 Dell EMC Software: Solutions Enabler 8.3.x or Unisphere 8.3.x Dell EMC Feature: Non-Disruptive Migration (NDM) Cannot create an NDM Migration. NDM create fails. Error in symapi log: 11/15/2016 15:40:58.142 2408 6640 The DM Environment 'VALIDATE' operation SUCCEEDED. ...

November 17, 2016 | Approved | Level 30 = Customers | 492159 | Unisphere for VMAX 8.3,Solutions Enabler 8.3.0,VMAX3 Series

•             Download option in Courier dashboard

What is the purpose or usage of the Download option where it download the xml content of the run time case instance? The xml file is more for audit purposes for those customers who may want to keep track of the information as a case packet to be used and reviewed in the future. ...

November 17, 2016 | Approved | Level 30 = Customers | 491945 | LEAP,LEAP Courier

•             How to change the priority of the disk rebuild task on an Avamar Gen4T hardware

By default, the task to rebuild a logical device after a disk replacement on a Gen4T hardware runs at a low priority. Leaving the default priority of the task may result in the rebuild operation taking a few days. During that time, gsan restart will not be possible as check.dpn will detect the logical device in degraded state. ...

November 17, 2016 | Approved | Level 30 = Customers | 492153 | Avamar Data Store Gen4T

•             pseudo devices are showing unknown

This is an AIX + PowerPath + VxVm +VxDmp environment. After a PowrePath upgrade, the pseudo devices are showing: Pseudo name=unknown Symmetrix ID=000292600202 Logical device ID=10C8 state=alive; policy=SymmOpt; queued-IOs=0 ...

November 17, 2016 | Approved | Level 30 = Customers | 492152 | PowerPath for AIX

•             CFD - Code-behind compilation error.

Process developer failed to compile IPP and IAP files with syntax error in CFD process after assigned values were modified. - "Process Developer failed to create the IPP and IAP. Result message:Processnew. Code-behind compilation error.". Solution 1) Remove all new assign values to recompile. ...

November 17, 2016 | Approved | Level 30 = Customers | 492105 | Captiva Capture 7.5,Captiva Capture 7.1

•             ViPR SRM Feature for Group Management not working as expected

Under Group Management, Business Unit, user created an "ENG Prod" business unit with a role and a profile to only see their own storage systems. But when logged into one specified group "ENG Prod" business unit, user could also see all the storage systems of the other business units. ...

November 17, 2016 | Approved | Level 30 = Customers | 491783 | ViPR SRM 4.0.1

•             Data Domain: Retention Lock (RL) frequently asked questions (FAQ)

This article provides a concise overview of Data Domain Retention Lock functionality and answers to related 'frequently asked questions'. What is retention lock? Retention lock is functionality which can be used on Data Domain Restorers (DDRs) to prevent modification ...

November 17, 2016 | Approved | Level 30 = Customers | 492081 | Data Domain Retention Lock,Data Domain

•             Unity: ethernet port down

Ethernet port is down. confirmed network cable was not connected to the Ethernet port. Data collection logs indicate Ethernet port down, and No Carrier, which could be network cable issue or compatiabitly on switch port (MTU). eth2: <---no carrier indicating no network connection. ...

November 17, 2016 | Approved | Level 30 = Customers | 492146 | Unity Family

•             "Unknown workflow" error message when starting a workflow in Networker 9

Symptoms: When trying to start a workflow in NetWorker 9, an error message appears saying "Unknown workflow". Resolution: Don't use the character ":" (colon) in the name attribute of the workflows. Instead you can use "_" (underscore) or "-" (hyphen). Analysis ...

November 17, 2016 | Approved | Level 30 = Customers | 490070 | NetWorker,NetWorker Family

•             When using the upload sample it gives error "Upload Service connection error:Make sure upload service is running"

When deploying the sample in the IIS and the images getting uploaded to the images folder(C:\inetpub\wwwroot\EMCSample\Images) but this error is generated as per screenshot. If the installed windows is 8.0 or 8.1 or 10 please do the following: 1).NET Framework ...

November 17, 2016 | Approved | Level 30 = Customers | 491955 | Captiva Cloud Toolkit,Captiva Cloud Toolkit 2.0,Captiva Cloud Toolkit 2.1

•             Unreadable AFP output while using xPression 4.6 and WAS 8.5 environment

It was reported that after upgrade from previous releases (pre-4.6) AFP output produced by xPression becomes "unreadable" — depending on used AFP viewing application, document doesn't show any text content or text pieces are viewed as "damaged". Reported ...

November 17, 2016 | Approved | Level 30 = Customers | 492140 | Document Sciences xPression Enterprise Edition - Compuset Engine,Document Sciences xPression Enterprise Edition - Publish Engine,Document Sciences xPression

•             Data Domain: Disks Failing Daily followed by Copy Reconstructions from the previously rebuilt disk

Data Domains running DDOS (Data Domain Operating System) 5.7.0.x through 5.7.2.0, may encounter a scenario where disks in external storage are being failed at the same time each day. After reviewing the disk health, there is no reason to believe the failed disks are faulty. ...

November 17, 2016 | Approved | Level 30 = Customers | 491515 | Data Domain,DD OS 5.7 5.7.2.0

•             What happens on cancelling a batch if Step property is selected to "Continue to next Step" on error?

"Continue on to the Next Step" property when selected for any module step property in CFD ,fires only if batch will be failed for the step, ie task will have error status. When a task is cancelled, Error Code -4526 is logged in the batch and this error code does not put the task in error status. It just retriggers the task. ...

November 17, 2016 | Approved | Level 30 = Customers | 492143 | Captiva Capture 7.5

•             ESA-2016-145: EMC IsilonSD Edge Security Update for Linux Vulnerability ("Dirty COW")

A race condition was found in the way the Linux kernel's memory subsystem handles the copy-on-write (COW) breakage of private read-only memory mappings. An unprivileged, local user may use this flaw to gain write access to otherwise read-only memory mappings and thus increase their privileges on the system. ...

November 17, 2016 | Approved | Level 30 = Customers | 491985 | Isilon,IsilonSD Edge Management Server 1.0.0.0,IsilonSD Edge Management Server 1.0.1,IsilonSD Edge Management Server,IsilonSD Edge Management Server 1.0

•             ESA-2016-144: EMC Isilon InsightIQ Security Update for Linux Vulnerability ("Dirty COW")

A race condition was found in the way the Linux kernel's memory subsystem handles the copy-on-write (COW) breakage of private read-only memory mappings. An unprivileged, local user may use this flaw to gain write access to otherwise read-only memory mappings and thus increase their privileges on the system. ...

November 17, 2016 | Approved | Level 30 = Customers | 491982 | Isilon InsightIQ 3.2.1,Isilon,Isilon InsightIQ,Isilon InsightIQ 2.5.2,Isilon InsightIQ 2.5.0...More

•             VMAX3 Series: Some regions may fail to save to flash card during a vault save

If the NVD vault ID (on a director) and the Global vault ID do not match there may be some regions that do not save during a vault save. OPT: 512298 is open with engineering to write a fix to ensure the correct vault ID gets synchronised during a director IML. The NVD vault ID can get reset during a IML of a director. ...

November 17, 2016 | Approved | Level 30 = Customers | 492090 | HYPERMAX OS 5977,VMAX3 Series

•             Captiva: How to collect installation logs

When installing Captiva components, it's possible to enable logging of installer messages to assist in troubleshooting any installation issues. Under the installation folder, there are subfolders named \clients, \server, \webcomponents etc. Each of these subfolders ...

November 17, 2016 | Approved | Level 30 = Customers | 492136 | Captiva Capture 7.5,Captiva Capture 7.0,Captiva Capture,Captiva Capture 7.1

•             Captiva: Is there a list of the error codes that can be returned by REST services?

Attached is the list of the error codes that are returned by REST services. 491953.

November 17, 2016 | Approved | Level 30 = Customers | 491953 | Captiva Capture 7.5,Captiva Real Time Services,Captiva Real Time Services 7.5,Captiva Capture 7.1,Captiva Capture 7.6...More

•             Atmos: SMB service is stopped after re-configuring "Node configuration" page for CIFS config.

/var/log/maui/cfgmgmt.log: 2016-11-17 04:42:53,901 INFO cifs_manager. py:141 - Manager script cifs_manager.py is invoked... 2016-11-17 04:42:53,911 INFO cifs_manager.py:169 - Get configuration data from /tmp/maui_cfgmgmt_exe_wfaKeV... 2016-11-17 04 ...

November 17, 2016 | Approved | Level 30 = Customers | 492129 | Atmos,Atmos Generation 1 Hardware,Atmos Software with Atmos Hardware,Atmos Generation 2 Hardware,Atmos Software Virtual Edition...More

•             Get_group_statistics command output showed as DAY MONTH YEAR DATE HOUR format instead of DAY MONTH DATE YEAR HOUR

Get_group_statistics command output showed as DAY MONTH YEAR DATE HOUR format instead of DAY MONTH DATE YEAR HOUR example 'get_group statistics' command would show as follow 'Latest image: Mon Sep 2016 5 19:44:37' while on other day it show different 'Latest image: Fri Jul 29 2016 17:53:25'. ...

November 16, 2016 | Approved | Level 30 = Customers | 492061 | RecoverPoint CL,RecoverPoint SE,RecoverPoint EX,RecoverPoint,ProtectPoint for XtremIO RecoverPoint EX

•             Is it supported to create multiple "PrimaryDsearch" instances for xPlore on single host?

Is it supported to create multiple primary search instances for xPlore in a single host? Yes. we can create multiple primary search instances in a single host. However, we need to install xPlore again to another location for 2nd "PrimaryDsearch" instances and configure it in the location. ...

November 16, 2016 | Approved | Level 30 = Customers | 492066 | Documentum xPlore,Documentum xPlore 1.5

•             symlmf does not show UNISPHERE license on VMAX3

symlmf does not show UNISPHERE license # symlmf -sid xxx -type emclm list -detail Symmetrix ID : 000xxxxxx Issue Date : 10/14/2016 Activation Capacity Install Expiration Feature Name Type ID Type Licensed Date Date ----- Base_Suite P-IND 2865640 Usable ...

November 16, 2016 | Approved | Level 30 = Customers | 492124 | Unisphere for VMAX 8.3.0,Solutions Enabler 8.3.0

•             VxRail: 3.5 VxRail Manager License expiration reminder (<20 days)

You see an error reporting that the VxRail Manager license will expire. From System Events on VxRail Manager. Event ID: 47409. VxRail Manager License expiration reminder (<20 days) You can see under the config tab under features that the License is installed. ...

November 16, 2016 | Approved | Level 30 = Customers | 491805 | VxRail Software 3.5

•             VxRail: On VxRail 3.5, ESXi 6.0. enabling compression and deduplication have caused virtual machines got into hung state and LogCogestion value to surge

VxRail 3.5 : ESXi 6.0. enabling compression and deduplication caused virtual machines to go into a hung state and LogCogestion value to surge Enabled compression and deduplication on the cluster have caused the logCongestion values to surge and likely caused VMs to go into hung state. ...

November 16, 2016 | Approved | Level 30 = Customers | 492001 | VxRail Software 3.5

•             VNX M&R: Unable to edit or delete a system with special characters in its system name

Unable to edit or delete a discovered system with special characters in its system name in VNX Family Monitoring and Reporting (VNX M&R). When selecting such a system in the system list there are no details in the details pane and clicking on delete does nothing. This issue was fixed in VNX M&R version 2.2. 492122.

November 16, 2016 | Approved | Level 30 = Customers | 492122 | VNX Family Monitoring & Reporting

•             VNX M&R: Error 400 (Bad Request) when customizing large tables in Browse mode

In VNX Family Monitoring and Reporting (VNX M&R), if a table contains many columns then users may not be able to customize them in browse mode and may get error 400 (Bad request). This issue was fixed in VNX M&R version 2.2. 492121.

November 16, 2016 | Approved | Level 30 = Customers | 492121 | VNX Family Monitoring & Reporting,VNX Family Monitoring & Reporting 2.1,VNX Family Monitoring & Reporting 2.2

•             Storage Analytics (ESA): Unable to delete a non-existent resource

Unable to delete a non-existent resource in Storage Analytics (ESA) prior to version 4.1. The ability to delete non-existent resources was introduced in Storage Analytics (ESA) version 4.1. 492120.

November 16, 2016 | Approved | Level 30 = Customers | 492120 | Storage Analytics

•             AppGen: Unable to navigate or login

-Login screen for AppGen pops up behind the application. -Once logged in you are unable to click on anything in the tree or any buttons. Disabling the HID-compliant touch screen in the Human interface section in the Device Manager will resolve the issue. This ...

November 16, 2016 | Approved | Level 30 = Customers | 491169 | ApplicationXtender,ApplicationXtender Desktop,ApplicationXtender Desktop 7.0 SP1

•             Incremental SANCopy session from VNX to IBM DS8086 fails to verity

Customer is trying to create an Incremental SANCopy session from VNX to a IBM DS8086 and it fails to verify showing "The following logical units are not accessible:" The source LUN is on the VNX and the destination LUN is on the IBM. Delete the Host on the IBM DS8086 and create it with type Windows 2008. ...

November 16, 2016 | Approved | Level 30 = Customers | 492106 | CLARiiON CX4 Series,SAN Copy,VNX1 Series,VNX2 Series

•             NMM 9.0.1 Exchange BBB backups fail with "Unable to start write tracker session"

Customer upgraded their Exchange environment from NMM Version 8.2 to 9.0.1 Backups began to fail with errors related to the BBB Write tracker Error Errors from the NMM Raw: 11/1/2016 4:40:15 PM 0 6388 6744 nsrnmmsv info Included save set APPLICATIONS:\Microsoft Exchange 2010 in the backup operation by ...

November 16, 2016 | Approved | Level 30 = Customers | 491797 | NetWorker Module for Microsoft 9.0

•             ETA 491720: Connectrix: Multiple Fibre Channel port monitoring process interruptions on Connectrix MDS9000 switches running NX-OS 6.2.15 may result in switch traffic impact

Dependent upon the generation of Fibre Channel switching modules used, one or more messages similar to this example may be observed in the switch syslog: # show logging log %SYSMGR-SLOT4-2- CORE_SAVE_FAILED: master_core_client_try_spawn: PID 1358 with message Unable to start core client. ...

November 16, 2016 | Approved | Level 30 = Customers | 491720 | Connectrix,Connectrix MDS-Series Firmware,Connectrix MDS-Series Firmware 6.X,Connectrix MDS-Series Firmware 6.X 6.2(15)

•             During upgrade of ScaleIO using Installation Manager, could not upgrade one SDS and cannot mark upgrade complete.

scli --query_upgrade Upgrade State: SDS Upgrade in Progress List of Slave MDMs not yet upgraded: 0 Slave MDMs need to be upgraded in total List of Tie-Breakers not yet upgraded: 0 Tie-Breakers need to be upgraded in total List of SDSs not yet upgraded: Protection Domain XXXXXXXX00000000 Name: domain1 SDS ...

November 16, 2016 | Approved | Level 30 = Customers | 492097 | ScaleIO 2.0.0.3,ScaleIO 2.0.1,ScaleIO 2.0.1.1

•             CAS behavior for cross bucket access under same namespace is not supported in ECS-CAS

CAS behavior for cross bucket access under same namespace is not supported in ECS-CAS. Centera supports this type of behavior. This is known limitation in ECS-CAS implementation and it comes from the architectural differences between Centera and ECS. ...

November 16, 2016 | Approved | Level 30 = Customers | 491848 | ECS Appliance Hardware,ECS Appliance

•             How-to-make-Auto-Pan-work-in-Captiva-Desktop

The Structured Document check box was not marked for AR Policy Statement, AR invoice, Autoindexing and invoice document types. When you choose a document type that is configured as a structured document, field zoom zones appear to support Key For Imaging. ...

November 16, 2016 | Approved | Level 30 = Customers | 492077 | Captiva Capture

•             Hidden Fields in Desktop are updated in UimData but not in PageDataXml

Does the PageDataXml needs to get updated along with the UimData? PageDataXML fields are updated only if corresponding fields entry in UimData has a PageId flag correctly set. That's how Desktop know which page PageDataXML to update (because there may be multiple pages in a document). ...

November 16, 2016 | Approved | Level 30 = Customers | 492046 | Captiva Advanced Recognition 7.1

•             cannot log in to the administrator

Please rebuild your performance counters refering to the online articles below. ...

November 16, 2016 | Approved | Level 30 = Customers | 492037 | Captiva Capture

•             License Count Difference between Classification and Extraction.

Issue: The Page count Between Annual and the set of Classification – Extraction combination may vary based on process where some may use Classification & Recognition\Extraction and few may. Many will be aware of that. Yet, the page count will and may also ...

November 16, 2016 | Approved | Level 30 = Customers | 491956 | Captiva Capture 7.5,Captiva Capture 7.0,Captiva Capture 7.1

•             General_Bar1D.reco is not able to recognize the barcodes in CC 7.5

The customer was using a recognition project developed using Captiva 7.1 in Captiva 7.5. The OCR engine General_Bar1D.reco seems to recognize the barcode of the pages in CC 7.1, but fails to recognize the same barcode in C 7.5. While performing the Classification ...

November 16, 2016 | Approved | Level 30 = Customers | 492028 | Captiva Advanced Recognition,Captiva Capture

•             How to check if an Avamar Server is impacted by the 2016 leap second event.

On December 31, 2016, a leap second event will occur where a second is added to keep clocks in sync with the movement of the Earth. There are known issues with the older versions of the SuSe Linux operating system that runs on Avamar Servers that can cause a production impact by the leap second event. ...

November 16, 2016 | Approved | Level 30 = Customers | 489762 | Avamar,Avamar Data Store,Avamar Server

•             Size difference between DPA and MMINFO for Networker Backup Jobs

The Size (or Size Scanned, if writing to DD) column in DPA job reports on Networker backups is showing a smaller size than Networker is reporting in the MMINFO output. The DPA product is functioning as designed. This is a difference in the way the two products are designed, and not an issue that can be resolved. ...

November 16, 2016 | Approved | Level 30 = Customers | 491290 | Data Protection Advisor 6.1,Data Protection Advisor 6.2,Data Protection Advisor 6.1 SP2,Data Protection Advisor 6.2 SP1,Data Protection Advisor 6.2 SP3...More

•             ViPR SRM | Watch4net: Device Count doesn't Match Discovery Center

When Checking the Licenses Status By Navigating to the URI http://Frontend:58080/APG/info/about Or from GUI of ViPR SRM Click "EMC ViPR SRM" on Top Left Corner At the Bottom of The Page There is License status Value Indicating the Number of Devices Discovered: (In the Screenshot 69) Counting the Devices in ...

November 16, 2016 | Approved | Level 30 = Customers | 492073 | ViPR SRM,Watch4net,Watch4net 6.3,ViPR SRM 3.7,Watch4net 6.4...More

•             Does Avamar require SolVe Change Control?

The Avamar process does not require Change Control at this time through the SolVe Engine. Any questions or problems with the above please contact solve.engine.support@emc.com or directly @ 1-800-782-3797, option 6. 492026.

November 16, 2016 | Approved | Level 30 = Customers | 492026

•             EHC: Considerations for Leap-second in EHC environments

A leap second is a one-second adjustment that is occasionally applied to Coordinated Universal Time (UTC) in order to correspond to the mean solar time. An adjustment of +1 second will take place at 23:59 UTC on 31st December 2016. The change will be carried ...

November 16, 2016 | Approved | Level 30 = Customers | 492067 | Enterprise Hybrid Cloud 3.5,Enterprise Hybrid Cloud 3.1,Enterprise Hybrid Cloud 4.0

•             VMAX3: SRDF/A does not go consistent

SRDF/A does not go consistent Stuck Write Pendings on devices. Engineering developed fix 91258 to address the misbehavior in the microcode causing stuck write pending tracks. At 5977.813 (Hudson), the following fixes should be requested together: 90650, 90911 and 91258. ...

November 16, 2016 | Approved | Level 30 = Customers | 490125 | SRDF/Asynchronous,VMAX3 Series,HYPERMAX OS 5977 5977.813.785

•             Where can the Pre Upgrade Health Check log be found in Unity

When a Heath Check is executed form the Unisphere GUI in "System (upper right corner of Unisphere) > Software and Licenses > Software Upgrades > Perform Health Checks " the running Checks are not displayed if they "Pass" only the Checks that don't Pass will be displayed. ...

November 16, 2016 | Approved | Level 30 = Customers | 491887 | Unity Family

•             Getting An Error When Drag An Attachment In Outlook Email ( Rich Text Format ) To xCP Application

When dragging an attachment in Outlook Email that is in Rich Text format to xCP Application folder, error below occurred. NOTE: Outlook Email - Rich Text format. Save the document to local drive, then Drag and Drop it to xCP Application folder. xCP does not support ...

November 15, 2016 | Approved | Level 30 = Customers | 492003 | Documentum xCP 2.2

•             Repository volume of cluster belongs to other cluster

Customer is seeing the following error: "ERROR: Repository volume of cluster [cluster name] belongs to other cluster.", Deployment Manager pre-upgrade checks stop on the repository error. 1 Workaround: a. Format repository, in order for the persistent state to be deleted and the error will disappear. ...

November 15, 2016 | Approved | Level 30 = Customers | 492057 | RecoverPoint

•             How to fix MS Office OpenXML format documents saved as IRM-protected document format automatically?

If IRM Services for Documentum was implemented, the IRM Services.dar will be installed into Content Server, however in some situations when trying to import an OpenXML formats like "docx", "xlsx" files into Content Server through DA/Webtop, the file will be saved as IRM-protected format by default, even though there is ...

November 15, 2016 | Approved | Level 30 = Customers | 492055 | Documentum IRM Services for Documentum

•             Validation Error will be shown when User print a controlled document on Controlled Print widget in Life Science

When User print a controlled document on Controlled Print Widget, Validation Error will be displayed in Life Sciences Solution 4.2. You will see the below exception will be thrown in D2 log. ---- DfException:: THREAD: http-bio-8181- exec-18; MSG: [DM_QUERY_F_INTERNAL ...

November 15, 2016 | Approved | Level 30 = Customers | 491998 | Documentum Life Sciences Solution Suite,Documentum Quality and Manufacturing Solution 4.2

•             OutofMemory issue in xPlore RHEL 6.3 environment

Customer has more than 10 index agents configured, as well as secondary node and remote CPS process. After starting up 8 index agents, Trying to start up 9th index agent fails with error. Running basic OS command also fails. $ clear bash: fork: retry: Resource ...

November 15, 2016 | Approved | Level 30 = Customers | 490630 | Documentum xPlore 1.5

•             ViPR SRM Not getting some alerts, log says "Couldn't find any context for definition"

Some alert definitions don't seem to be firing. The alerting.xx log files contain this message "WARNING -- AlertingUtils::linkEntryPointAnd Operation(): Couldn't find any context for definition" for seven definitions. Tried running the command "manage-modules.sh ...

November 15, 2016 | Approved | Level 30 = Customers | 492020 | ViPR SRM 3.7 SP1

•             ESA-2016-147: EMC Avamar and EMC NetWorker Security Update for Multiple Components

This security patch is a set of security updates for various third-party software components installed on the Avamar and NetWorker nodes. The patch addresses multiple security vulnerabilities in those components. The patch applies to all Avamar and NetWorker Products running on the SLES platforms listed above. ...

November 15, 2016 | Approved | Level 30 = Customers | 492039 | NetWorker,Avamar,Avamar Virtual Edition,Avamar Media Access Node,Avamar Extended Retention...More

•             After running the "add pav alias_range" command, the "sycfg show -cuimage xx" does not display the range of alias addresses.

Customer runs the "alias_range" command and it completes successfully: symconfigure -sid -cmd "add pav alias_range addr to mvs_ssid= ;" commit Execute a symconfigure operation for symmetrix ' ' (y/[n]) ? y A Configuration Change operation is in progress. Please wait... ...

November 15, 2016 | Approved | Level 30 = Customers | 492041 | Solutions Enabler 8.3

•             Active Directory user cannot log in to NMC. Unable to serialize authentication service token: Insufficient buffer size for token serialization

Active Directory user cannot log in to NMC; Error: Unable to serialize authentication service token: Insufficient buffer size for token serialization: The user is a member of a large number of groups. This is resolved in NetWorker 9.0.1.5. Install NetWorker 9.0.1.5 when it is released. ...

November 15, 2016 | Approved | Level 30 = Customers | 491341 | NetWorker Family

•             Cisco:vsh process crash while displaying onboard log

The vsh process on a linecard crashes while displaying the onboard logs for the same linecard. The following type of syslog message is logged: %SYSMGR-SLOT1-2-LAST_CORE_BASIC_TRACE: : PID 8190 with message vsh(non-sysmgr) crashed, core will be saved . ...

November 15, 2016 | Approved | Level 30 = Customers | 492032 | Connectrix MDS-Series Firmware,Connectrix MDS-Series Firmware 5.X 5.2(1),Connectrix MDS-Series Firmware 6.X 6.2(9),Connectrix MDS-Series Firmware 6.X 6.2(7)

•             Captiva: How to determine what the maximum number of pending batches is in "Emc.InputAccel.Core.CoreRuntimeException: The session has reached maximum number of pending batches."?

During load testing of a custom application which uses the 7.5 Captiva Capture REST APIs, the "Emc.InputAccel.Core.CoreRuntimeException: The session has reached maximum number of pending batches." is thrown. What is the maximum number of pending batches? First of all, there are two types of pending batches. ...

November 15, 2016 | Approved | Level 30 = Customers | 491927 | Captiva Capture 7.5,Captiva Capture,Captiva Capture 7.1

•             ViPR SRM 3.7 :: Reports in the UI display ellipsis (... 3 dots) after 25 elements in a table cell

SRM UI displays ellipsis (... 3 dots) in the cell of a report after 25 elements are displayed. This includes and is not limited to data like storage volumes, hosts, etc. Even when the report is exported to any format (.pdf, .xls, etc), it would still display ellipsis in the export. ...

November 15, 2016 | Approved | Level 30 = Customers | 490614 | Watch4net,ViPR SRM 3.7 SP1,ViPR SRM 4.0.1,ViPR SRM 3.7 SP2

•             The "More Tasks" option in the Health, Alerts, Notification area of the Data Domain System Manager (DDSM)/GUI is missing after upgrading to DDOS 5.7 or DDOS 6.0

The DDSM/GUI in DDOS 5.7 or 6.0 should have a drop down menu called "More Tasks" in the Health -> Alerts -> Notification tab. For example: However after upgrading to DDOS 5.7 or 6.0, the "More Tasks" drop down menu is missing. For example: From DDOS ...

November 15, 2016 | Approved | Level 30 = Customers | 491883 | Data Domain,DD OS 6.0,DD OS 5.7

•             How can we migrate Scanner Configurations between environments in C7.1

To migrate Scanner Configurations between Environments in Captiva 7.1 you will need to use ObjectCopy. Using ObjectCopy to Migrate Scanner Configurations: Important NOTES Regarding ObjectCopy: This DLL is not tested and should be used for development purposes only. ...

November 15, 2016 | Approved | Level 30 = Customers | 492019 | Captiva Capture 7.0,Captiva Capture,Captiva Capture 7.1

•             Unisphere and SE do not show Hotspares Information on VMAX3

'symdisk -sid xxx list -hotspares' report none, even though customer has them configured. sudo symdisk -sid 0xxx list -hotspares Symmetrix ID : 000197500xxx No matching disks were found. In Unisphere/system/ system dashboard/Symmetrix Details Number of ...

November 15, 2016 | Approved | Level 30 = Customers | 492014 | Solutions Enabler 8.3.0

•             VBA backups not reported correctly in DPA

Networker VBA backups are not viewable when selected as part of the savegroup within the reports tab of DPA. To report on the VBA backups either from a protection policy or at a VBA appliance level, you need to drill down from the Report configuration scope ...

November 15, 2016 | Approved | Level 30 = Customers | 491482 | Data Protection Advisor,NetWorker,Data Protection Advisor 6.1,Data Protection Advisor 6.2

•             Deplying a DDVE 3.0 (Data Domain Virtual Edition) on Hyper-v

Data Domain Virtual Edition 3.0 (DDVE 3.0) now supports multiple Hypervisors. Both VMware ESXi & Microsoft Hyper-v are supported. Supported virtualization platforms. DD VE is supported on the following virtualization platforms: VMware ESXi: Versions 5.5 and 6.0. Microsoft Hyper-V: 2012 R2. ...

November 15, 2016 | Approved | Level 30 = Customers | 492011 | Data Domain,Data Domain Virtual Edition,Data Domain Virtual Edition DDVE_3.0

•             When setting UimdataImportMode to 2 in the CFD to allow for a Level 7 masked value to be shared between all documents when running Completion at Level 7, sharing does not occur except for non-masked fields. Why?

When setting UimdataImportMode to 2 in the CFD to allow for a Level 7 masked value to be shared between all documents when running Completion at Level 7, sharing does not occur except for non-masked fields. Why? The fix for this issue was made available ...

November 15, 2016 | Approved | Level 30 = Customers | 492008 | Captiva Capture 7.5,Captiva Capture

•             Devices in a SRDF pair do not show the expected state after a SRDF failover

Devices in a SRDF pair do not show the expected state after a SRDF failover SRDF Failover command was issued on a pair and the commands were completed successfully. However, the R1 device was still showing as RW enabled where as the expected state of R1 device was WD. ...

November 15, 2016 | Approved | Level 30 = Customers | 490381 | Solutions Enabler,Symmetrix Remote Data Facility (SRDF),VMAX3 Series

•             ViPR Controller: NTP - Network Time Protocol Configuration

NTP - Network Time Protocol Configuration on ViPR Controller Nodes The following information was confirmed at the time of KB creation for ViPR-C versions 3.0 and 2.4.1 - Timezone settings on ViPR-C Suse Linux nodes are set to UTC - NTP is set with drift (not step or slew) mode setting - the NTP daemon typically runs ...

November 14, 2016 | Approved | Level 30 = Customers | 491992 | ViPR Controller Controller 3.0,ViPR Controller Controller 2.4 SP1

•             Failed to stop EMC Unisphere 360 Database

Unable to uninstall or upgrade Unisphere 360 on Windows server Error: Failed to stop EMC Unisphere 360 Database Attempt to uninstall Unisphere 360: Please contact Dell EMC support and quote this KB if you are experiencing this issue. 490917.

November 14, 2016 | Approved | Level 30 = Customers | 490917 | Unisphere 360 8.3.0,Unisphere 360 8.2.0

•             Index Agent not acquiring queue items since a specific time.

xPlore 1.4 Index Agent not acquiring queue items since a specific time. The user logged into Index Agent to start Index Agent in Normal Mode was not the installation owner account. Observations: Error in Indexagent.log: ERROR SqlServerNormalModeDbmsApi ...

November 14, 2016 | Approved | Level 30 = Customers | 491952 | Documentum xPlore,Documentum xPlore 1.4,Documentum xPlore 1.3,Documentum xPlore 1.5

•             Unable To Display Repeating Values In Resultlist

Stateless Process has been designed to populate a Results List – the output of the Stateless Process includes single and repeating value attributes. When displayed, the repeating-attribute columns do not match with the single-attribute columns, as they are not grouped together onto a single row. Expected Results List: ...

November 14, 2016 | Approved | Level 30 = Customers | 491994 | Documentum xCP Designer 2.2

•             What is the procedure to Activate a Scale Server?

The steps to go through to Activate your Scale Server Group in Production: Preparation -: If the server was added to any other environments, please make sure you remove the Server ID from the respective IADB by doing the following: Login to Captiva Administrator; ...

November 14, 2016 | Approved | Level 30 = Customers | 491997 | Captiva Capture 7.5,Captiva Capture 7.0,Captiva Capture,Captiva Capture 7.1,Captiva Capture 7.6

•             Why are we unable to delete batches from our Production Server?

Why are we unable to delete batches from our Production Server? We have a set up a new server but Captiva Administrator and it appears that it is getting rid of results on the test server versus results on the production server. To resolve this issue, confirm which ...

November 14, 2016 | Approved | Level 30 = Customers | 491995 | Captiva Capture 7.5,Captiva Capture,Captiva Capture 7.1,Captiva Capture 7.6

•             How to open a firewall port in UIM/P

There are certain situations where it may become necessary to open additional ports in the UIM Server firewall. This document will walk through the procedure for opening port 5435 on the UIM server for remote connection to the UIM database. 1. SSH into the UIM server and navigate to /etc/sysconfig. ...

November 14, 2016 | Approved | Level 30 = Customers | 491991 | Unified Infrastructure Manager/Provisioning - UIM/P

•             SDS processes crash during upgrade to ScaleIO 2.0.1

During a ScaleIO upgrade to v2.0.1 from an earlier version, the SDS processes may crash continuously after being upgraded to the 2.0.1 version of the SDS software. Example "query_all_sds" output from partially upgraded cluster. The SDS processes crashing ...

November 14, 2016 | Approved | Level 30 = Customers | 491870 | ScaleIO 2.0.1

•             How to update a UIM/P server using vamicli

Upgrading UIM involves using a browser to access the UIM server and vami port 5480 IE: https:// :5480 . In the event applying a UIM update via a web browser is not possible, an alternate method involving the vamicli command line can be used. This procedure will walk through the steps to accomplish this. ...

November 14, 2016 | Approved | Level 30 = Customers | 491989 | Unified Infrastructure Manager/Provisioning - UIM/P

•             Why do the eBooks say that xDesign has been be installed in C:\xPression Design instead of C:\Program Files (x86)?

Question: Can xDesign be installed in C:\Program Files (x86)\xPression Design.Net? Microsoft's guidelines are that they feel they have greater control if they put it in Program Files (x86), but they are asking why EMC came up with the requirement to install xDesign ...

November 14, 2016 | Approved | Level 30 = Customers | 491936 | Document Sciences xPression xDesign 4.6,Document Sciences xPression xDesign 4.5 SP1

•             How to configure CTS servers to transform only specific format types

Using CTS plug-ins, it is possible to configure one CTS server to transform only specific formats. This may help to configure a specific type of load balancing strategy where one CTS server transforms certain format types, while other servers transform other formats. ...

November 14, 2016 | Approved | Level 30 = Customers | 491798 | Documentum Advanced Document Transformation Services,Documentum Content Transformation Services Products

•             xAdmin Import Error: There are some contents in the pdp conflicting with the xPression target database

The following error is received when importing a pdpx into xAdmin. From the xAdmin Enterprise Edition User Guide eBook: Overriding Output Profiles When overriding an output profile, xPression will display a list of all output profile items that conflict in some way with the existing items on the target server. ...

November 14, 2016 | Approved | Level 30 = Customers | 491947 | Document Sciences xPression Enterprise Edition - Compuset Engine 4,Document Sciences xPression Enterprise Edition - Publish Engine 4

•             How to upgrade xPresso for Word from 4.5 or 4.5 SP1 to 4.6 so that there is less likely chance of getting any issues?

Problem Description: Can we just install xPresso for Word 4.6 right over 4.5 or 4.5 SP1 or is there any clean up required? Response: A: You can install xPresso for Word 4.2 or 4.5 over 4.6, but it is better to do some clean up. You will need to uninstall xPresso for ...

November 14, 2016 | Approved | Level 30 = Customers | 491944 | Document Sciences xPression xPresso for Word 4.5 SP1,Document Sciences xPression xPresso for Word 4.6

•             Watch4Net | EMC M&R | ViPR SRM - User test action navigates to a page that does not exist

When testing a user in the GUI, it navigates to a page that does not exist: - Determine what profile is assigned to the user: - Then select the profile and modify the Customizable Settings: : - Make sure there is a proper UID mentioned for the section Login Report. ...

November 14, 2016 | Approved | Level 30 = Customers | 491964 | ViPR SRM,Watch4net

•             Vipr SRM: A report with multiple graphs doesn't show any data when asked to display the last day or the last 6 hours of data

Reports with multiple graphs sometimes do not allow to see less than 1 day of real-time data in some graphs as some other graphs need at least 1 day of data aggregation and this prevents the real-time data display. To see less than 1 day of data, select the individual report so only one report is shown in the UI. ...

November 14, 2016 | Approved | Level 30 = Customers | 491942 | ViPR SRM 3.7,ViPR SRM 4.1,ViPR SRM 4.0

•             Vipr SRM: The Operations->Alerts->All Alerts report doesn't reflect the DISPLAY setting if set to the last day of alerts

The alerts are stored in the events database. This database doesn't have real-time data tables as the APG databases and therefore the DISPLAY options designed to work with the real-time data tables do not work as expected with the tables in the events database. ...

November 14, 2016 | Approved | Level 30 = Customers | 491943 | ViPR SRM 3.7,ViPR SRM 4.1,ViPR SRM 4.0

•             ViPR SRM vAPP 4.0.1 Installation -How to change the MySQL password

Procedure 1. Log into the Primary Backend. 2. Using the MySQL client, change the root and apg database passwords for the localhost: a. set password for 'root'@'localhost' = password('unencrypted password'); b. set password for 'apg'@'localhost' = password('unencrypted ...

November 14, 2016 | Approved | Level 30 = Customers | 491370 | ViPR SRM 4.0.1

•             ViPR SRM 4.0.1 - (Physical host Discovery) UNIX Host Agent fails to extract on the Target host

Below is the error thrown when extracting the host agent script on the target host. root@10-80-81-4:/export/home/suscruz# root@10-80-81-4:/export/home/ suscruz# ./srmhostagent401.sh customize=yes cronadd=yes Verifying archive integrity... 100% All good. Uncompressing ...

November 14, 2016 | Approved | Level 30 = Customers | 491904 | ViPR SRM,ViPR SRM 4.0.1,ViPR SRM 4.1

•             Active Directory / LDAP user can log in to the NMC, but cannot see NetWorker server resources unless the AD user is explicitly added to the external roles field

Active Directory / LDAP user can log in to the NMC but cannot see NetWorker resources unless the AD user is explicitly added to the external roles field; The full DN of the AD / LDAP group is added to the external roles field of the Application Administrators and Security Administrators Usergroup; ...

November 14, 2016 | Approved | Level 30 = Customers | 491980 | NetWorker Family

•             VCEMP adapter is not collecting metrics from Vision MSM server

VCEMP 1.0.0.36 installed in customer environment. An adapter was created for the Vision MSM server using valid credentials and a resolvable FQDN name. The adapter test is successful, but Vision MSM data is never displayed in any of the VCE Dashboards. ...

November 14, 2016 | Approved | Level 30 = Customers | 491868 | VCE Management Pack for vRealize Operations

•             USM File OE Upgrade from 7.1.80.3 may fail with 'Unable to connect to the system' error

There is an issue with the File OE 7.1.80.3 release whereby certain Linux softlinks were not properly created on systems installed at this version, or Control Stations recovered at this version. The missing softlinks will prevent USM Upgrades of the File OE from 7.1.80.3 from succeeding. ...

November 14, 2016 | Approved | Level 30 = Customers | 490963 | VNX5300,VNX5500,VNX5700,VNX7500,VNX VG2...More

•             DLm GENSTATS 998 invalid record message in log

11/07/2016 18:49:38 vte2 VT: DLm034I: statfmt - Statistics extractor, version 7.31-15996. 11/07/2016 18:49:38 vte2 VT: DLm034I: input file is './tapelibDD990/ DD2_N2_FS1/.vstats.vte2.tapelibDD990.DD2_N2_FS1'. 11/07/2016 18:49:39 vte2 VT: DLm034I: Warning: unknown record type 0 (0x0) in file. ...

November 14, 2016 | Approved | Level 30 = Customers | 491975 | Disk Library for mainframe DLm2100,Disk Library for mainframe DLm8100,Disk Library for mainframe DLm6000

•             EMC Storage Analytics 3.x COM Latency Heat Map not displayed for Vplex Metro array under Cluster-1 in VPLEX Communication dashboard

In EMC Storage Analytics version 3.5.1, the dashboard widget "Cluster-1 COM Latency does not display a Heat Map and instead shows "No Data Available". To resolve this issue, please perform the following workaround: 1. In vRealize, select the VPLEX Communication tab and click on the pencil icon to edit the "Cluster-1 ...

November 14, 2016 | Approved | Level 30 = Customers | 491970 | Storage Analytics 3.5

•             Running the mainframe GENSTATS utility using the execution parameter THROUGHPUT, and the backend is a (DD) Data Domain using MTREE directories, the MOUNTS & UNLOADS counts could appear to be too high

Running the mainframe GENSTATS utility using the execution parameter THROUGHPUT, and the backend is a (DD) Data Domain using MTREE directories, the MOUNTS & UNLOADS counts could appear to be too high. VT Console / btilog messages like: 11/07 ...

November 14, 2016 | Approved | Level 30 = Customers | 488761 | Disk Library for mainframe Software,Disk Library for mainframe DLm2100,Disk Library for mainframe DLm8100,Disk Library for mainframe DLm1000,Disk Library for mainframe DLm6000...More

•             RecoverPoint for Virtual Machines: RP4VMs Plugin is Not Present in the vCenter GUI

The RP4VMs plugin is not visible in the customer's vCenter, preventing the application from being launched or from finishing an installation. Various symptoms are found in the vCenter logs on the site experiencing the issue: /var/log/vmware/vsphere-client/logs ...

November 14, 2016 | Approved | Level 30 = Customers | 491965 | RecoverPoint for Virtual Machines 4.3 SP1 P1

•             MFE REXX Interface: SAMPLIB member EHCXSF10 has incorrect field lengths for fields devbc051, devbc055, and devbc059

In REXX Interface member SAMPLIB(EHCXSF10), incorrect lengths are specified for fields devbc051, devbc055, and devbc059 The lengths should be 4 instead of 8. Using these fields can result in incorrect field contents. Workaround: Edit the SAMPLIB member EHCXSF10 and change these 3 lines: ...

November 13, 2016 | Approved | Level 30 = Customers | 491514 | Mainframe Enablers,Mainframe Enablers 8.0

•             VMAX3: 05CE.11 and 20CE.21 on RF

Error code: 05CE.11 on RF Error code: 20CE.21 on RF. Please escalate to CDI sustain engineering to investigate. The cause of the issue is unknown. Please escalate to CDI sustaining to investigate. 491946.

November 13, 2016 | Approved | Level 30 = Customers | 491946 | HYPERMAX OS 5977 5977.691.684,VMAX3 Series

•             WDK drag and drop Plugin does not work with browser Zoom other than 100%

Customer was not able to get WDKPlugin to work in Records Client. Webtop nor Documentum Administrator. The behavior was that the plugin was installed and working but it looked like the user did not have permissions to drop the file at the specified mouse position. ...

November 13, 2016 | Approved | Level 30 = Customers | 490864 | Documentum Administrator,Documentum Records Manager,Documentum Webtop,Documentum Web Development Kit

•             ViPR SRM | Watch4net: Missing Health Graphs for Primary Backend

Health Graphs for Primary Backend are all blank Data Collection logs for W4N-M&R-Health WARNING -- [2016-11-13 11:27:27 AST] -- SSLContextUtils::getKeyStoreFile(): Couldn't find keystore with path /opt/APG/.keystore WARNING -- [2016-11-13 11:27:29 AST] -- HttpRequestGroup::handleResponse(): Unable to ...

November 13, 2016 | Approved | Level 30 = Customers | 491940 | ViPR SRM,Watch4net,ViPR SRM 3.7,ViPR SRM 3.6,ViPR SRM 4.0...More

•             VMAX3 and VMAX ALL Flash: Non Disruptive Migration (NDM) Commit failure at 'Remove Data Replication'

Dell EMC Hardware: VMAX3 and VMAX ALL Flash series Dell EMC Firmware: Hypermax OS 5977.945.890 Dell EMC Software: Solutions Enabler 8.3.x or Unisphere 8.3.x Dell EMC Feature: Non-Disruptive Migration (NDM) STARTING a DM 'COMMIT' operation for SG 'xxxx'. ...

November 11, 2016 | Approved | Level 30 = Customers | 491880 | Unisphere for VMAX 8.3,Solutions Enabler 8.3,VMAX3 Series,VMAX All Flash

•             Smarts NCM: Can't load or run the provided Java, keep getting the Java WebStart screen.

Customers will download Java using the provided by the NCM Server. The java provided appears not to work and will cause NCM not to launch giving you the following screen. To resolve this issue please download the attached deployJava.js file. This is used for checking the version of Java while launching the UI. ...

November 11, 2016 | Approved | Level 30 = Customers | 491814 | Smarts Network Configuration Manager 9.2,Smarts Network Configuration Manager 9.4,Smarts Network Configuration Manager 9.3

•             Smarts NCM: How to clear our the next IDX number on the Device Server

How to clear out the next IDX number on the device server. In the UI 1) Check and make sure there are no running jobs Log into the CLI of the Application Server. 1) Stop all services service vcmaster stop Log into the CLI of the Database Server (This doesn't exist ...

November 11, 2016 | Approved | Level 30 = Customers | 491626 | Smarts Network Configuration Manager 9.4,Smarts Network Configuration Manager 9.3

•             VxRack Neutrino: Zombie Docker Containers; Cloud Compute is Partially Degraded; Containers do't have resent logs; Unable to restart or Stop Containers

There is a known issue within Docker that when there is a race condition within a docker container becomes a "zombie" and is no longer functioning properly. A zombie container may have the symptoms: 1. 2. These Containers don't have recent logs 3. When you ...

November 11, 2016 | Approved | Level 30 = Customers | 491736 | VxRack Neutrino,VxRack Neutrino Software

•             FSA agent command "protectpoint backup scan ..." may not scanned properly all static images created by DDBDA software.

Filesystem Agent version 3.1 build 199 protectpoint backup scan ... does not update properly the scan catalog Protectpoint in debug level 4 produces this message: ---- cmd_ca_list_backup.c:1681: catalog_scan_results): DEBUG: Backup id [ ----. ...

November 11, 2016 | Approved | Level 30 = Customers | 491919 | ProtectPoint file system agent 3.1,ProtectPoint Agents 3.1

•             Smarts NCM: Which BigSwitch Devices does Network Configuration Manager Dsr 21 HF6 or Dsr 22 Support?

Network Configuration Manager (NCM) Dsr 21 HF 6 or Dsr 22 supports the following: Bigswitch Switch models: AS5710-54X (OS and Firmware "Switch Light OS SWL-BT-5.0.0"). Bigswitch Controller models: BIGTAPCONTROLLER (OS and Firmware "Big Tap Controller ...

November 11, 2016 | Approved | Level 30 = Customers | 491808 | Smarts Network Configuration Manager 9.4.1,Smarts Network Configuration Manager 9.4.2,Smarts Network Configuration Manager 9.3

•             Unable to cast Microsoft.Office.Interop.Word.ApplicationClass in xDesign

xDesign will not open documents due to error with DLL not loading. Dynamic Link Libraries (DLL) failed to register correctly with Microsoft Word and xDesign client application. You may see the following dialog boxes with one of more warning/error displayed Unable to cast COM object of type. ...

November 11, 2016 | Approved | Level 30 = Customers | 491914 | Document Sciences xDesign Online Editor

•             AX 8.1 - Cannot auto login and consume a full text license in Web Access .Net with windows users.

Cannot auto login and consume a full text license in Web Access .Net with windows users. Typical symptoms: Users are able to auto login and consume a full text license on the first login after resetting IIS and clearing temp files. Auto login no longer works after a logout is completed and the browser is closed. ...

November 11, 2016 | Approved | Level 30 = Customers | 491558 | ApplicationXtender Web Access.NET 8.1

•             Dreamweaver in xPression 4.5 SP1 hangs when checking a document a document in or out

Dreamweaver in xPression 4.5 SP1 hangs when checking a document a document in or out in ECMConnector. Dreamweaver hangs in many situations: • Don't Switch applications by press Alt+Tab when you check-out/-in a document. • Don't move and hover over the check-out/-in window on Properties. ...

November 11, 2016 | Approved | Level 30 = Customers | 491881 | Document Sciences xPression xPresso for Dreamweaver 4.5 SP1

•             What are the -density and -quality ImageMagick Parameters in xPression 4.5 SP1?

Question: After testing ImageMagick it was observed, when running it standalone that the following parameters can be adjusted slightly, resulting in improved performance while still being in the acceptable quality range: -density -quality Which, if any, xPression configuration settings would change the values of these two ...

November 11, 2016 | Approved | Level 30 = Customers | 491882 | Document Sciences xPression Enterprise Edition - Publish Engine 4.5 SP1,Document Sciences xPression Enterprise Edition - Publish Engine 4.6

•             Connectrix B-Series: D-port test fails at 4G speed when run on 16G SFP.

D-port test sometimes fails on ports set to 4G Environment: EMC Hardware: Connectrix DS-6505B EMC Hardware: Connectrix DS-6510B EMC Hardware: Connectrix DS-6520B EMC Hardware: Connectrix ED-8510-4B EMC Hardware: Connectrix ED-8510-8B Brocade Software: Fabric OS 7.3.x. Workaround: none. ...

November 11, 2016 | Approved | Level 30 = Customers | 491906 | Connectrix,Connectrix B-Series Fabric OS 7.X,Connectrix DS-6510B,Connectrix DS-6520B,Connectrix ED-DCX8510-8B...More

•             Avamar: The Exchange restore to RDB is not mounting the RDB database

While performing a restore to RDB we might find the following error message in the restore log (Couldn't mount the database that you specified): 2016-09-06 16:24:29 avexvss Info <15360>: Mounting databases... 2016-09-06 16:24:31 avexvss Error <0000>: Couldn't mount the database that you specified. ...

November 11, 2016 | Approved | Level 30 = Customers | 491893 | Avamar Plug-in for Exchange VSS

•             RecoverPoint: XIO CG creation in a multi-site system resulted in a settings conflict

One site gets the notification about a settings change approx. 2 seconds   after it had occurred, where for the rest of the sites it takes approx. 0.5 seconds - this leads to unnecessary merges and potentially to false conflicts 2016/09/14 17:04:37.156 - #2 - 11038 ...

November 11, 2016 | Approved | Level 30 = Customers | 491899 | RecoverPoint EX 4.4,RecoverPoint CL 4.4,RecoverPoint EX 4.4 P1,RecoverPoint CL 4.4 P1,RecoverPoint EX 5.0...More

•             Watch4net (EMC M&R) | ViPR SRM: What are the frontend search capabilities since EMC M&R v6.6u1 / SRM 3.7?

Pre M&R 6.6u1 some frontend search results were found to be inconsistent under certain scenarios due to limitations with the search capability. Below is a summary of the current frontend search implementation and capabilities : The search is case insensitive. For example, lgl finds lgl and LGL. ...

November 11, 2016 | Approved | Level 30 = Customers | 491894 | Watch4net

•             ViPR SRM does not report ECS DeleteObjectCount metrics

ViPR SRM is polling the CreateOjectCount and DeleteObjectCount from ECS version 2.2.1 and 3.0.However ViPR SRM doesn't report DeleteObjectCount. Per ECS 2.2.1 and 3.0 version release note. ViPR SRM will not able capture the DeleteObjectCount metric. ...

November 11, 2016 | Approved | Level 30 = Customers | 491806 | ViPR SRM 3.7,ViPR SRM 4.1,ViPR SRM 4.0

•             How to gather the necessary information for a Unity performance analysis

Issue: Poor Read and/or Write performance or high response times for connected hosts. Response times for host applications have increased or are unacceptably high. Performance problems on a DELL EMC Unity array, which requires performance analysis. Gathering Unity Performance Archives (UPA files). ...

November 11, 2016 | Approved | Level 30 = Customers | 491175 | Unity Family

•             Watch4Net | EMC MnR | VIPR SRM When does a metric become inactive?

The criteria for a metric to become inactive is the following; There is a import_variable_status.task that checks metric values, if the metric value is not updated for a configurable time it will be changed to inactive Located in Backend/Default/Conf directory The import_variable_status.task config is as follows; ...

November 11, 2016 | Approved | Level 30 = Customers | 491889 | Watch4Net Family

•             EMC M&R | Watch4net : How to query the MySQL database to provide stored values for the Device Availability metric

  1. Log into the mysql client for that database and run the below queries; a. Get the availability variable ID for the specific device (note the use of part = null as we do not want availability of an interface). In my example, I am calling my device Matt.emc.com. select ...

November 11, 2016 | Approved | Level 30 = Customers | 491890 | Watch4net 6.2,Watch4net,Watch4net 6.3,Storage Resource Management Suite 2.0 6.2,Watch4net 6.4...More

•             View Original Item failed to retrieve emails. Something went wrong and we couldn't start this app

Trying to retrieve shortcut with OWA throws the following error: APP ERROR: Something went wrong and we couldn't start the app. Please try again later or contact your system administrator The ES1OWA2013Web.log and ES1OWA2013WebEwsTrace.log are not logging any events. ...

November 11, 2016 | Approved | Level 30 = Customers | 491533 | SourceOne Email Management,SourceOne Email Management 7.2 SP3

•             Data Protection Search index in Elasticsearch is showing as Unassigned

When connected to the DPSearch GUI, in the Administration tab, on the Dashboard the index and cluster appear in red. On the Indexes tab the Index can be seen to not be in a "healthy" state Connect to the ElasticSearch Head plugin at the following address: https ...

November 11, 2016 | Approved | Level 30 = Customers | 491030 | Data Protection Search,Data Protection Search 1.1 SP1

•             How to check and install ElasticSearch plugins in Data Protection Search

This article is created in order to confirm if any plugins are installed on your system and if not, how to install them. To check if any plugins are installed: Login to your DPSearch server with root user. Then run the following: /usr/share/elasticsearch/bin/plugin -l For example. ...

November 11, 2016 | Approved | Level 30 = Customers | 491678 | Data Protection Search

•             downloading / uploading user mapping file ( ntxmap.conf ) on Unity via UEMCLI

User mapping file can be downloaded / uploaded via Unisphere when navigating to NAS server properties -> multiprotocol -> advanced mapping rules. To download / upload ntxmap.conf via UEMCLI : Gather NAS server ID : spa:/> uemcli -u admin -p Password321 ...

November 11, 2016 | Approved | Level 30 = Customers | 491884 | Unity All Flash,Unity Family,Unity Hybrid,UnityVSA (Virtual Storage Appliance)

•             The value specified for the '-lunHosts' qualifier is invalid: hostname OBSOLETE. The specified host was not found. (Error Code:0x6401060)

Customer wants to use script to create LUN as well as assign it to host. But it failed. C:\Users\huangp2>uemcli -d ***** u Local/admin -p ***** stor/prov/luns/lun create -name "petertest1" -pool poooool -size 1G -thin yes -lunHosts "r300167147" Storage system ...

November 10, 2016 | Approved | Level 30 = Customers | 491876 | Unity Family

•             xPresso for InDesign: Javascript variable function call returning NULL

When writing a javascript function refer to the xPresso documentation working with varaibles. If you javascript has comments and you did not RETURN a value these variable will not be available in your document. example code snippet in global functions.js function ...

November 10, 2016 | Approved | Level 30 = Customers | 491875 | Document Sciences,Document Sciences xPression,Document Sciences xPression xPresso for Word,Document Sciences xPression xPresso for Adobe InDesign,Document Sciences xPression xPresso for Dreamweaver

•             xPresso for Word: Content missing when using PDF output

Tables with data is missing when output of PDF is selected. Environment: xPression, xPresso for Word. xPression 4.2. Keep with next (Paragraph) alignment should not be used. Un-check this option in your tables for each paragraph marker. During assembly, xPresso ...

November 10, 2016 | Approved | Level 30 = Customers | 491517 | Document Sciences,Document Sciences xPression xPresso for Word

•             Compuset - dongle, USB serial key appear to be invalid

When using Compuset 9.x with USB serial (dongle) the serial # is not valid. Environment: Document sciences. Compuset 9.x stand alone. This is not a defect. This is a design limitation as the age of the application did not support 64-bit Windows. If you plan on using ...

November 10, 2016 | Approved | Level 30 = Customers | 491873 | Document Sciences CompuSet

•             Xpresso for Word error Unable to load DLL 'xPressoJNICaller.dll

Enviroment: xPression, xPresso for Word After clicking on xpresso from withing word and Login after you input you username and password and click login the follow error is thrown: Unable to load DLL 'xPressoJNICaller.dll'. Remove xPresso for Word. Reinstall xPresso for Word to force DLL registration. ...

November 10, 2016 | Approved | Level 30 = Customers | 491871 | Document Sciences,Document Sciences xPression xPresso for Word

•             How to configure D2 when email server with TLS enabled.

D2 documentation does not go into any level of detail about what SSL options are supported. Usually, we can just need to do the following to enable SSL smtp server. However, if the email server is TLS SMTP server (ie: smtp.gmail.com:587 is TLS), you need to ...

November 10, 2016 | Approved | Level 30 = Customers | 491859 | Documentum D2 4.6

•             DLm unable to scratch or erase tapes unless enhanced file system (EFS) is in use

VTEs unable to scratch or erase tapes due to EFS not enabled; no lock file system mounted on the VTEs from the btilog / VT Console: 11/08/2016 10:42:32 vte2 VT: DLm0503E: Error erasing volume G31305 Not Found (E7). 11/08/2016 10:42:33 vte2 VT: DLm0503E: Error erasing volume G31306 Not Found (E7). ...

November 10, 2016 | Approved | Level 30 = Customers | 491869 | Disk Library for mainframe DLm8000,Disk Library for mainframe DLm2100,Disk Library for mainframe DLm8100,Disk Library for mainframe DLm6000

•             AppSync: Exchange Service Plan hangs.

An Exchange Service plan hangs with the last message in the Server log being: 2016-09-08 03:01:34.423 INFO [3652] [] [DAGnode6] [] Setting my final status for thread - 3652 2016-09-08 03:01:34.423 ERROR [3652] [] [DAGnode6] [] Status monitor: No threads waiting for signal 2016-09-08 03:01:34.423 INFO [3652 ...

November 10, 2016 | Approved | Level 30 = Customers | 490467 | AppSync,AppSync 2.2

•             OneFS 8.0: A node might split from the cluster with 'unable to create QP: -22' error

While a large cluster is in the process of being upgraded, adding a node, upgrading node or drive firmware, or installing or removing a patch, a node might split from the cluster. If this issue occurs, messages similar to the following are logged in the /var/log/messages file: ...

November 10, 2016 | Approved | Level 30 = Customers | 490931 | Isilon OneFS,Isilon OneFS 8.0

•             EMC M&R | Watch4net | ViPR SRM: Service status shows as unknown in User Interface

Sometimes the status of a service on a host can show as unknown in the UI even though they are running when checking in the CLI. Be sure to comment out the apg.user=root line in the file, save and restart the service in question. within the service module the file ...

November 10, 2016 | Approved | Level 30 = Customers | 491860 | Watch4net,Watch4net 6.5

•             Watch4net | ViPR SRM Events table paging is not working properly in Overlay Reports

The Events table paging is not working properly in Overlay Reports. The problem is seen in all browsers. If there are more events present than the tables configured Paging limit it will display that amount of events correctly: -> 1.PNG. If the user changed this on the fly (5, 10 ALL etc): -> 2.PNG. ...

November 10, 2016 | Approved | Level 30 = Customers | 491844 | Watch4Net Family

•             The Universal Content loop containing dot as the last line inside a table cell in was misplaced in the generated PDFfile

You can also verify at your end with the modified content items as shown below in screen shot.(You can later delete that content rule and criteria from the content Rule above with existing suffix) The selected one is the modified one without list styles in UC doc. Workaround ...

November 10, 2016 | Approved | Level 30 = Customers | 491316 | Document Sciences xPression xDesign 4.5 SP1

•             Effective date selection appears as Calendar on the content item attribute.

Customer is not able to select the effective date by double clicking inside the calendar date in 4.5SP1-Patch19. They are able to select the date if they cycle through the calendar by month to month in order to find the date they want to use. It takes them longer to find that date especially if the year is different. ...

November 10, 2016 | Approved | Level 30 = Customers | 491258 | Document Sciences xPression xDesign 4.5 SP1

•             VIPR Controller-3.x : Locking path values in catalog item causes error

After upgrading to VIPR Version: 3.0 from 2.4, there are new path options on LUN creation for hosts. See this example, for the Create Block Volume for a cluster : There is new option to specify: the Minimum paths, Maximum Paths and Paths per Initiator if you tried ...

November 10, 2016 | Approved | Level 30 = Customers | 491852 | ViPR Controller,ViPR Controller Controller 3.0

•             Kerberos authentication failed with krbAuthenticate: Acquire Credential Failed Error in dm_krb log

Issues: Kerberos failed with authentication and has error show in dm_krb_ .log 11/09/16 12:30:35 [5616] dm_authenticate_user: Start-Authentication 11/09/16 12:30:35 [5616] krbAuthenticate: Acquire Credential Failed Error:(null) 11/09/16 12:30:35 [5616] dm_authenticate_user: Failure: Elapsed=0:15632,userLoginName ...

November 10, 2016 | Approved | Level 30 = Customers | 491845 | Documentum Webtop 6.8.1

•             Issues using LDAP IN VNX M&R

Having issues incorporating LDAP in VNX M&R. Either use local users for VNX M&R or upgrade to VIPR SRM, which includes this functionality. Unfortunately LDAP cannot be used as an option to log into the VNX M&R GUI. LDAP can be used to discover BLOCK Storage only. 491812.

November 10, 2016 | Approved | Level 30 = Customers | 491812 | VNX Family Monitoring & Reporting 1.1,VNX Family Monitoring & Reporting 2.0,VNX Family Monitoring & Reporting 2.1,VNX Family Monitoring & Reporting 2.2

•             Datadomain file system may panic during NBU AIR job with PANIC: ddr/repl/lrepl_server.c: verify_matching_orig_top_ref message

A DataDomain file system may PANIC while running a NBU AIR job under some very particular circumstances, showing the following pattern in the logs as the PANIC reason: 10/11 12:01:51.602 (tid 0x7f650c809fe0): ERROR: MSG-INTRNL-00001: PANIC: ddr/repl/lrepl_server.c: verify_matching_orig_top_ref: 1 289: repl ctx ...

November 10, 2016 | Approved | Level 30 = Customers | 491189 | Data Domain

•             "powermig setup -src emcpower#a -tgt emcpower#a -techType hostcopy" failed with "error(18)"

# powermig setup -src emcpower#a -tgt emcpower#a -techType hostcopy Setup migration? [yes]/no: yes PPME error(18): Couldn' t write disk label, be sure target is at least as large as source. Removed target XtremIO lun from the host. Reassigned those XtremIO luns back to the host with new changed HLU value. ...

November 10, 2016 | Approved | Level 30 = Customers | 491838 | PowerPath Migration Enabler,PowerPath Migration Enabler for Solaris

•             Unity Connect Home: Storage pool X is offline - Error Code 14:6032b

Unity array dials home with error code 14:6032b - Storage pool X is offline (Critical Error) A Storage Pool can be offline for different reasons. Dell EMC Recovery Team should be engaged ASAP. The Unity Administrator should try to upload logs from the Unity system ...

November 10, 2016 | Approved | Level 30 = Customers | 491835 | Unity Hybrid flash,Unity All Flash,Unity 300F,Unity 400F,Unity 500F...More

•             DCA V1/V2/V3: How to use gpssh and gpscp across a cluster to pull logs

If you want to collect data en mass from the servers using gpssh, and name the files conveniently, try the following: Example for raid controller logs gpssh -f /home/gpadmin/gpconfigs/hostfile 'CmdTool264 -adpalilog aAll > /tmp/`hostname`_ctllog_`date +%m%d`.log' file log example: mdw.gphd.local_ctllog_0829.log Then ...

November 10, 2016 | Approved | Level 30 = Customers | 489851 | Data Computing Appliance V1,Data Computing Appliance V2,Data Computing Appliance V3

•             How to create a snapshot schedule with more than two rules in Unity

You may need to create a snapshot schedule with multiple rules, for example: An hourly checkpoint that we retain for 24 hours; A nightly checkpoint that we retain for 7 days; A weekly checkpoint that we retain for 4 weeks. However, you won't be able to perform that via GUI, which allows a maximum of two rules per schedule. ...

November 10, 2016 | Approved | Level 30 = Customers | 490769 | Unity Hybrid flash,Unity All Flash,Unity 300F,Unity 400F,Unity 500F...More

•             Datadomain system may panic with "Kernel panic - not syncing: Non maskable interrupt" messages

A DataDomain DD9500 system running DDOS 5.6.x code may panic with a "Kernel panic - not syncing: Non maskable interrupt" message matching the following pattern, as seen in the "kern.info" log file after the restart: Oct 26 15:09:00 localhost kernel: (E5)[REPLAY](E6)[ 13301271.702362] spcv0(0): scsi: bus reset scmd ...

November 10, 2016 | Approved | Level 30 = Customers | 491705 | Data Domain

•             How to manully add a SDS/SDC node to a running Windows SIO Cluster

  1. Identify the node which we will add as SDS/SDC to the cluster. 2. Install relevant version of SDS and SDC driver to the node. Install the SDS msi and login to Cluster (Primary or Master MDM) and issue the scli command to add the SDS and its devices to relevant “Protection Domain” and “Storage Pool”. ...

November 10, 2016 | Approved | Level 30 = Customers | 491824 | ScaleIO Family

•             VxRail: VSAN VASA provider status shown offline on all the nodes in the cluster

VxRail: VSAN VASA provider status shown offline on all the nodes in the cluster VxRAIL 3.5 Environment vCenter SMS certs were regenerated See the following errors in the vsanvpd.log: 2016-11-09T02:59:31.978Z vsanSoapServer: verify_cert_with_store:812:Cannot verify cert with CA store /etc/vmware/ssl ...

November 09, 2016 | Approved | Level 30 = Customers | 491815 | VMware ESXi,VxRail Software 3.5

•             ViPR Controller: ViPR Controller GUI response is delayed/slow

VIPR Controller GUI response is very slow or delayed, it can take more than 10 seconds to display the requested content Sometimes an error can be reported in the ViPR controller GUI stating "the DB connection failed " when attempting to access the content. Workaround ...

November 09, 2016 | Approved | Level 30 = Customers | 491765 | ViPR Controller,ViPR Controller Controller 2.4 SP1

•             What tag is needed to max page number to be scanned?

The tag required to specify the maximum numbers to be scanned is TAG_SCANAHEAD_MAXPAGES. Note that Pages is actually equated to the term "Images" and hence if you are scanning 10 Images/Pages and you are scanning in Duplex this will equate to 5 ...

November 09, 2016 | Approved | Level 30 = Customers | 491820 | Captiva ISIS Drivers,Captiva ISIS Drivers ISIS For Kodak

•             ESXi hosts are reported to Log-in & Log-out repeatedly in short time

ESX/ESXi reports in Task & Events: User root@127.0.0.1 logged in. This issue occurs when the hostd process in each ESXi/ESX host reports all logins made to the system. This is an expected behavior. The root account handles the system changes required by Virtual Center. ...

November 09, 2016 | Approved | Level 30 = Customers | 490137 | VxRail Software 3.5

•             VxRail: vSphere web client error 1009 when we access the virtual disk tab on vSAN Health page

VxRail: vSphere web client error 1009 when we access the virtual disk tab on vSAN Health page. This issue will be resolved in vCenter 6.0 Update 3 when released by VMware. Bug in vCenter vSphere client 6.0. 491818.

November 09, 2016 | Approved | Level 30 = Customers | 491818 | VMware ESXi,VxRail Software 3.5

•             Unisphere for VMAX 8.2.0.5 with DSA crashes

Unisphere for VMAX with DSA installed upgraded from V8.1 to V8.2.05. The Unisphere service crashes after starting the object mapping of 5 servers in our environment. At this time, there is no fix for this. The customer will need to manage the amount of databases used by DSA. Generally less than 30. ...

November 09, 2016 | Approved | Level 30 = Customers | 482446 | Unisphere for VMAX 8.2.0

•             Report scheduling fails to email a report

Scheduled report errors with - ERROR Code 9 Scheduled report fails to be created. Move the report from the My Reports folder to the original folder or sub-folder. Broken link. Custom report created and saved to the My Reports folder. 489860.

November 09, 2016 | Approved | Level 30 = Customers | 489860 | ViPR SRM 3.7 SP1,ViPR SRM 4.0.1,ViPR SRM 4.0,ViPR SRM 3.7 SP2

•             VNX KeyStore File Backup is reported successful, but not saved

VNX Unisphere GUI always reports the Data at Rest Encrypted (D@RE) units' keystore backup is successful, but it does not always work. There are a couple of ways to create the keystore backup file. 1) via the Unisphere GUI. 2) via command line. To backup via ...

November 09, 2016 | Approved | Level 30 = Customers | 491784 | VNX for DLm2000,VNX for DLm6000,VNX for DLm8100,VNX for DLm2100

•             Unity Alert Messages and ID List

Unity Alert Messages and ID List. See attachment Unity_Alerts.pdf for a listing of Unity Alerts, Alert Message ID, Alert Severity, log Message, Alert Bubble Text, and Alert Description ID. Not all Alerts in this listing will call home and open a Service Request. 491735.

November 09, 2016 | Approved | Level 30 = Customers | 491735 | Unity Hybrid flash,Unity All Flash,Unity 300F,Unity 400F,Unity 500F...More

•             AppSync: Unable to discover Oracle database on Linux host

Unable to discover Oracle database on Linux host. Performing a "relink" with the new sudo user will address the issue. Steps to relink with the new sudo user. Verify that the sudoers file is configured as described in Chapter three of the AppSync Installation and Configuration guide. ...

November 09, 2016 | Approved | Level 30 = Customers | 491157 | AppSync,AppSync 3.0 SP1

•             VBA backups fail with error: Failed to open a connection to "<VBA_name>:8543"

VBA backups fail with error: Failed to open a connection to " :8543"; Cannot connect to http://VBA_name:8580/ebr-configure page. In daemon log: There was an error related to VBA "VBA_name", service "session/connect". libCURL: function "curl_easy_perform" returned ...

November 09, 2016 | Approved | Level 30 = Customers | 491785 | NetWorker

•             AppSync: Recovery of a SQL database on the mount host fails if the Production SQL database contains filegroups with no files defined to it.

AppSync does not tolerate Production SQL databases that have filegroups defined that do not contain any files. The CSV events shows: Recover copy,The RESTORE command failed for database hostname\databasename. Check the SQL Server error log and the Application Event log for information. ...

November 09, 2016 | Approved | Level 30 = Customers | 491418 | AppSync,AppSync 3.0 SP1,AppSync 3.0 SP2

•             Unable to ping one of the 10 GbE Interfaces

Customer configured 10 GbE Data ports eth4 & eth5 of their DLm2100 in the same subnet; they are not bonded. They are connected to the back-end DD system via a customer switch. Customer noticed that they are unable to ping eth4 from their network, while eth5 port is working normally. ...

November 09, 2016 | Approved | Level 30 = Customers | 490639 | Disk Library for mainframe DLm2100

•             DLm316E: Device <xxxx> received error packet on unexpected interface 2, path=<xxxxxxxx>

DLm dials home with alert: DLm0316E: Device received error packet on unexpected interface 2, path= or DLm316E: Device received error packet on unexpected interface 2, path=. Engineering confirmed that this issue is harmless. Development will plan to fix this in DLm 5.0 release. ...

November 09, 2016 | Approved | Level 30 = Customers | 491769 | Disk Library for mainframe,Disk Library for mainframe DLm2100,Disk Library for mainframe DLm8100

•             RecoverPoint and RecoverPoint for VMs 5.0: CGs are in Error state with message "No Source copy", RPAs in reboot regulation

RecoverPoint 5.0 or RecoverPoint for VMs 5.0: Consistency Groups are in Error state with message "No Source Copy" RPAs may be in reboot regulation due to replication process crashes Many if not all CGs show Error state in the GUI and CLI (get_group_states): CG001: Enabled: YES Transfer source:N/A Copy ...

November 09, 2016 | Approved | Level 30 = Customers | 491672 | RecoverPoint CL,RecoverPoint SE,RecoverPoint EX,RecoverPoint,RecoverPoint for Virtual Machines...More

•             Captiva: How to merge recognition projects templates

Instructions to merge recognition projects templates Solution: 1) Start the Captiva Designer and locate your Recognition project. 2) Open the Recognition Project. 3) Under the main menu choose "File\Import Template..." 4) Locate the other Recognition project folder with "filename.dpp" and select it. ...

November 09, 2016 | Approved | Level 30 = Customers | 491754 | Captiva Capture 7.5,Captiva Capture 7.0,Captiva Capture,Captiva Capture 7.1

•             Avamar: EMC ItemPoint for Exchange - List of requirements and limitations to perform GLR

In order to make sure we have correctly configured our "Exchange GLR proxy" to run "EMC ItemPoint for Exchange GLR" successfully the environment must meet the following: Requirements: 1) Supported OS versions: Windows Server 2008 Windows Server 2012 R2 2) The system should have a minimum of Exchange role ...

November 09, 2016 | Approved | Level 30 = Customers | 489615 | Avamar Plug-in for Exchange VSS

•             LDAP group user cannot login to RP GUI

Impact on customer: when LDAP server is configured and used with groups, user may not be able to login the classic GUI and RP plugin if the LDAP server has high latency >30s. Impacted configuration: all configurations when using slow LDAP server. Impact on ...

November 08, 2016 | Approved | Level 30 = Customers | 491768 | RecoverPoint

•             How to configure NIS/Netgroup for NFS export on Unity

Prerequisite: 1. Configure netgroup for NFS export on Unity. 2. Using NIS server for netgroup->host name resolution. This KB uses CentOS 6.2's native NIS server for test. Other NIS server should have it's owner configuration method, but the theory is same. 3. The network port for NIS/NFS/RPC is allowed. ...

November 08, 2016 | Approved | Level 30 = Customers | 491638 | Unity Hybrid flash,Unity Family,Unity Hybrid,UnityVSA

•             Custom replication report does not generate after fail over of DPA environment to the Disaster Recovery site, error 500 observed

After the DPA environment is failed over from the Production site to the Disaster Recovery site, a custom replication report no longer generates. A pop up window with an error 500 is displayed when attempting to run the report in the GUI. The report generated successfully ...

November 08, 2016 | Approved | Level 30 = Customers | 491745 | Data Protection Advisor 6.2,Data Protection Advisor 6.2 SP1,Data Protection Advisor 6.2 SP3,Data Protection Advisor 6.2 SP2

•             DPA Application starts, but the GUI cannot be accessed

After starting the DPA Application, the DPA GUI cannot be accessed. When attempting to connect with the browser, it returns a message of either "unable to connect" or "this page cannot be displayed". Reports are also not being published by the DPA Application. ...

November 08, 2016 | Approved | Level 30 = Customers | 491738 | Data Protection Advisor 6.2,Data Protection Advisor 6.2 SP1,Data Protection Advisor 6.2 SP3,Data Protection Advisor 6.2 SP2

•             Can the File, Print option in Word 2010 be disabled in xResponse/xEditor

Can the File > Print option in Word 2010 be disabled in xResponse/xEditor via the configuration xml? The location of the configuration file is in xAdmin. Here is an example of the commands from the W2007_2010_DEFAU LT_CONFIG.xml. For the File Print commands ...

November 08, 2016 | Approved | Level 30 = Customers | 491734 | Document Sciences xPression xResponse 4.5,Document Sciences xPression xRevise 4.5,Document Sciences xPression xResponse 4.6,Document Sciences xPression xRevise 4.6

•             ViPR SRM: How to Configure the RoleLock Realm with LDAP and Local Realms

In an environment where there are Local and LDAP Realms configured the following steps need to be taken to configure the RoleLock Realm to allow all users, local and external, to log in successfully to the ViPR SRM user interface. To perform these changes ...

November 08, 2016 | Approved | Level 30 = Customers | 491755 | ViPR SRM

•             Cloudlink SecureVM: Unable to Encrypt additional Volumes

Cloudlink SecureVM: Unable to Encrypt additional Volumes. When attempting to encrypt a fourth volume on a VM we see the error message: "Failed to encrypt: Too many protectors". EMC engineering is currently investigating this problem. A permanent fix is still in progress. ...

November 08, 2016 | Approved | Level 30 = Customers | 491660 | CloudLink SecureVM

•             GDDR: GDDREVM submits JCL to execute GDDRWARN but with PROPCNTL active, it fails with RACF error msg ICH408I

When one enables PROPCNTL, per the IBM RACF manual all jobs submitted from that address space require a userid and password. Usually one uses this for all server type tasks to prevent a user from getting resource authorizations that they were not entitled to. ...

November 08, 2016 | Approved | Level 30 = Customers | 491750 | Geographically Dispersed Disaster Restart (GDDR),Geographically Dispersed Disaster Restart (GDDR) 4.0,Geographically Dispersed Disaster Restart (GDDR) 4.1,Geographically Dispersed Disaster Restart (GDDR) 4.2,Geographically Dispersed Disaster Restart (GDDR) 5.0

•             Agent fails to register after the IP addresses for the DPA Application and Datastore severs are changed

The DPA Application and Datastore have their IP addresses changed. The DPA Application and Datastore configurations are modified as per instructions in KB articles https://support.emc.com/kb/323537 and https://support.emc.com/kb/482561 . After this the DPA ...

November 08, 2016 | Approved | Level 30 = Customers | 491722 | Data Protection Advisor,Data Protection Advisor 6.2,Data Protection Advisor 6.2 SP1,Data Protection Advisor 6.2 SP3,Data Protection Advisor 6.2 SP2

•             The data of "Path details" report is missing for some Passive hosts

In All>> Explore>>Host>> >>Path Details report, some passive hosts are missing data. Hosts are connected to the VNX array. To address this issue, we need to modify the report accordingly. Please find the following steps: 1. Login to the SRM GUI and switch to ...

November 08, 2016 | Approved | Level 30 = Customers | 491652 | ViPR SRM,ViPR SRM 3.7,ViPR SRM 3.6,ViPR SRM 3.5

•             VNX M&R 2.2| ViPR SRM: vApp Deployment fails

When Installing the VNX M&R vApp and after the installation completes with the VM Deployed Checking the Network Interfaces using ifconfig Returns only Loopback interface and no Ethernet port while it is configured in installation Attempting to run /opt/VNX/bin/manage- modules.sh service status all Error Message is ...

November 08, 2016 | Approved | Level 30 = Customers | 491712 | VNX Family Monitoring & Reporting,ViPR SRM,ViPR SRM 3.0,ViPR SRM 3.7,VNX Family Monitoring & Reporting 2.0...More

•             SRM 3.7 Severe error on Isilon collectors, 'null' for key FilePresentedCapacity

Severe error on Isilon collectors, 'null' for key FilePresentedCapacity SEVERE -- [2016-10-27 14:03:40 EDT] -- DataListener$ValueFormatter::createValues(): Invalid value 'null' for key FilePresentedCapacity, context ISILON2 and properties {auth=@{username}:@{password}, partid ...

November 08, 2016 | Approved | Level 30 = Customers | 491726 | ViPR SRM 3.7

•             Online-update-check-centralized-management Task is Failing with 404: Not Found Error after Upgrade to 4.0.1

The online-update-check-centralized-management task is failing. The online-update-check-centralized-management taskRun-0-0.log (/opt/APG/Tools/Task-Scheduler/Default/logs/centralized-management/ centralized-management/online-update-check) shows the following: ...

November 08, 2016 | Approved | Level 30 = Customers | 491516 | ViPR SRM

•             VIPR SRM | Watch4net: Tomcat stopped on Frontend server

Tomcat stopped on Frontend server and As a Result the VIPR SRM GUI was unavailable for users The Tomcat logs did not show any errors related to the stopping of the service Checking logs for Other Services Such as Module-Manager, Webservice-Gateway or Task-Scheduler Found in the Logs of the Task-Scheduler the ...

November 08, 2016 | Approved | Level 30 = Customers | 491070 | ViPR SRM,ViPR SRM 3.7,ViPR SRM 3.7 SP1,ViPR SRM 4.0.1,ViPR SRM 3.7 SP2

•             Avamar Java 8 support

Support for Avamar Administration GUI and Java 8 has been improved and is available now for various versions of Avamar. Upgrade Avamar to 7.2.1+ or apply the cumulative MCS hotfix for the following releases: 7.2.0 (HF 255641 or newer) 7.1.2 (HF 250666 or newer). 491727.

November 08, 2016 | Approved | Level 30 = Customers | 491727 | Avamar

•             AER cannot import data with error 'Exit code 74: Account not found in the Avamar database"

AER cannot import data with error 'Exit code 74: Account not found in the Avamar database" Cannot import AER data The export was successful. Error is AdaGrdiTrace.log: 2016-10-14 12:25:33,532 ERROR [BusListener]- ceamAvamarSystem: AvamarSystem.createClient ...

November 08, 2016 | Approved | Level 30 = Customers | 490860 | Avamar Extended Retention

•             What tools does Dell EMC recommend to migrate data between arrays?

This article is intended to answer the question as to what are the Dell EMC supported tools that can be used to migrate data between arrays. Dell EMC recommends using EMCOPY to migrate data to/from CIFS storage. EMCOPY lets you copy a file or directory (and ...

November 08, 2016 | Approved | Level 30 = Customers | 490477 | VNX/VNXe Family,Unity Family

•             ESA-2016-140: EMC VNX1 Family Security Update for Multiple Vulnerabilities in Embedded Components

EMC VNX1 OE for File was updated to address the following vulnerabilities within OpenSSL in control station: CVE-2016-2108 CVE-2016-0797 CVE-2015-3197 CVE-2015-3195. EMC VNX1 OE for File was updated to address the following vulnerabilities within OpenSSL in data mover: ...

November 08, 2016 | Approved | Level 30 = Customers | 491724 | VNX5100,VNX5300,VNX5500,VNX5700,VNX7500...More

•             Internal Administrator Client error 21007 When Managing Container Clients

Selecting VMs under the "ContainerClient" vCenter sub-domain generates an "Internal Administrator client" error. This error is not seen with other domains such as VirtualMachines or clients. The mcclient.log file will show the following error: FINE: Querying for client ...

November 08, 2016 | Approved | Level 30 = Customers | 491245 | Avamar

•             Even though footnotes are enabled in xEditor for xPression 4.5 SP1, xResponse does not keep the footnotes once they are saved.

How do I get footnotes to work in xEditor for xPression 4.5 SP1? No matter what configuration changes I have made to the xEditor config file, the footnotes that I put into xResponse are not being saved. As of xPression 4.5 SP1, the xPression server will drop all the ...

November 08, 2016 | Approved | Level 30 = Customers | 491704 | Document Sciences xPression xResponse 4.5,Document Sciences xPression Enterprise Edition - Publish Engine 4.5 SP1

•             Running Subtotal treats negative numbers as positive

Subtotal math logic is not correct when using negative numbers. Defect in 4.6 code. Fix request (XPR-98678) opened with software engineering. This appears to be Defect in xPression 4.6 logic where   is a positive number when it is a negative number. -1 -x , However ...

November 08, 2016 | Approved | Level 30 = Customers | 490013 | Document Sciences,Document Sciences xPression,Document Sciences xPression xDesign 4.6

•             Bullet points get disoriented when published as Word, but they look perfectly fine in xDesign and when published as PDF

The bullet points get disoriented when published as Word, but they look perfectly fine in xDesign and when published as PDF. See below how some of the bullets don't look correct: The misaligned bullets had a weird shape. The paragraph marker at the end of the line had italics applied to it. ...

November 08, 2016 | Approved | Level 30 = Customers | 491703 | Document Sciences xPression xDesign 4.6

•             VMAX3 & VMAX All Flash Array: Incorrect behavior during Vault Save may loss of memory regions that are not saved.

November 08, 2016 | Approved | Level 30 = Customers | 491729 | VMAX3 Series,VMAX All Flash

•             Long Term Retention (LTR) configuration via the Cli

Data Domain Operating System (DDOS) 6.0 introduces a new feature known as cloud retention or long term retention (LTR). This feature allows a second tier of object based storage provisioned by a cloud provider to be added to certain models of Data Domain ...

November 08, 2016 | Approved | Level 30 = Customers | 491721 | Data Domain,Data Domain Extended Retention,DD OS 6.0

•             Unity: Read/Write access on DR LUN

In a scenario where there is a source LUN replicated to a destination LUN, the destination resource is marked as a destination image. This restriction blocks Read/Write access on the destination storage resource. In this case (replication session is active) 1. Modify ...

November 08, 2016 | Approved | Level 30 = Customers | 491717 | Unity Hybrid flash,Unity All Flash,Unity 300F,Unity 400F,Unity 500F...More

•             CenteraPing can not be executed in Windows 2012 Rev.2

Usual ping does respond with ICMP enabled, CenteraPing can not be executed in Windows 2012 Rev.2 CenteraPing fails with Application Error: "Unable to start correctly". Download Version 3.2.70 form Support site https://support.emc.com/products/117_Centera ...

November 08, 2016 | Approved | Level 30 = Customers | 491709 | Centera,Centera CLI/Centera Viewer

•             XtremIO: Paths not automatically recovered in Linux hosts using DM-MPIO multipathing following SC reboot

According to the XtremIO Storage Array Host Configuration Guide and Host Connectivity Guide for Linux, a Linux host that is configured to use Linux native Device Mapper Multipathing (DM-MPIO) and is connected to an XtremIO array via Fibre Channel (FC) requires the following key values to be set in the host's multipath ...

November 08, 2016 | Approved | Level 30 = Customers | 491616 | XtremIO HW Gen2 400GB,XtremIO,XtremIO HW Gen2 400GB Encrypt Capbl,XtremIO HW Gen2 800GB Encrypt Capbl,ProtectPoint for XtremIO XtremIO HW Gen3 40TB Encrypt Disable...More

•             ScaleIO 1.32: MDM changed Ownership from primary to secondary node due to sockets closing

EMC Software: ScaleIO 1.32.x MDM changed Ownership from primary to secondary node. Primary MDM has internal issue that closes the sockets frequently. The MDM is the most sensitive component of ScaleIO, by design. There are no dropped frames and the SDSs did not have any issues. ...

November 08, 2016 | Approved | Level 30 = Customers | 491716 | ScaleIO,ScaleIO 1.32

•             XtremIO: In rare scenarios, NDU of 4 X-Brick (or greater) 40TB clusters to XIOS 4.0.10-33 or XIOS 4.0.15-15 may fail

A Non-Disruptive Upgrade (NDU) of an XtremIO 40TB cluster consisting of 4 X-Bricks or greater to XIOS 4.0.10-33 or XIOS 4.0.15-15 may fail resulting in cluster service unavailability. The following XtremIO environments may be impacted by this issue: Dell EMC ...

November 08, 2016 | Approved | Level 30 = Customers | 491612 | XtremIO,ProtectPoint for XtremIO XtremIO HW Gen3 40TB Encrypt Disable,ProtectPoint for XtremIO XtremIO HW Gen3 40TB,XtremIO HW Gen3 40TB Encrypt Disable,XtremIO HW Gen3 40TB

•             VBA upgrade stalls at 47% with error 'Installation of the package has stalled'

VBA upgrade stalls at 47% with error 'Installation of the package has stalled' Upgrade to v1.1.2.8. Edit /etc/ssh/sshd_config and change: PermitRootLogin no to PermitRootLogin yes. Root permission disabled by customer: # cat /etc/ssh/sshd_config [...] ClientAliveInterval ...

November 08, 2016 | Approved | Level 30 = Customers | 491710 | NetWorker

•             Unity: How to restore or undelete a LUN

Can pool LUNs be restored if accidentally deleted? In the event of an accidental deletion of a pool LUN, there currently is no way to recover or restore it. This is regardless if the LUN is Thick or Thin. Pool LUNs can't be restored once deleted. CAUTION: In Unity, a LUN can be deleted even if it is mapped to hosts. ...

November 08, 2016 | Approved | Level 30 = Customers | 491606 | Unity Hybrid flash,Unity All Flash,Unity 300F,Unity 400F,Unity 500F...More

•             EMC Solutions Enabler: symconfigure create dev with numeric DEVICE_NAME fails with "Error in line 1 at symbol"

Using SYMCLI (up to version 8.2.x) symconfigure command to create device with a device name containing digits only (0-9) fails with a syntax error on preview step. For example symconfigure -sid -file preview where contains : create dev count= , emulation=FBA ...

November 08, 2016 | Approved | Level 30 = Customers | 491708 | Solutions Enabler

•             Searches stop working after upgrade Webtop from 6.8 to 6.8.1

After upgrading Webtop from 6.8 to 6.81, searches stop working if they return around 2000 objects or more. A modal dialog with the message "next not called yet" is displayed. In the application server log, one can see the following error stack trace: java.lang.IllegalStateException ...

November 07, 2016 | Approved | Level 30 = Customers | 491551 | Documentum Webtop 6.8.1,Documentum Webtop 6.8

•             Why CSSAP Client fails to show docbase content for non admin user ?

After CS4SAP Client and DFC are correctly installed, Administrator user can read docbase content through CS for SAP client. However ordinary user cannot read docbase content in the same PC. First confirm 1. CS for SAP client and DFC are correctly installed (as well explained in https://support.emc.com/kb/336562). ...

November 07, 2016 | Approved | Level 30 = Customers | 491202 | Documentum Content Services for SAP 7.0,Documentum Content Services for SAP 7.2

•             VMAX3 & VMAX All Flash Array: Performance issues can result after a TDEV delete

November 07, 2016 | Approved | Level 30 = Customers | 490831 | VMAX3 Series,VMAX All Flash

•             How to specify a different dfc.properties with IAPI on a Linux server

On a Linux server, IAPI finds dfc.properties in the java_classpath setting of java.ini, which is located in $DM_HOME/bin. To specify a different dfc.properties file, create an environment variable that points to a different java.ini file with a different java_classpath variable. ...

November 07, 2016 | Approved | Level 30 = Customers | 491698 | Documentum Content Server

•             LDAP Configuration Cannot be changed

LDAP Configuration Cannot Be Changed After migrating docbase from 6.7SP2 to 7.2P12, and using Documenum Administrator 7.2P16, we cannot change anything to existing ldap config objects without causing invalid encrypted password file (cnt) leading to errors. ...

November 07, 2016 | Approved | Level 30 = Customers | 490349 | Documentum Content Server 7.2

•             Unisphere - Unable to determine local hostname

Unable to start SMAS after fresh installation. Following extracts were found in smas_logs: smas_log: 2016-11-02 13:48:19,546 WARN [org.jboss.as.txn] (ServerService Thread Pool -- 36) WFLYTX0013: Node identifier property is set to the default value. Please make sure it is unique. ...

November 07, 2016 | Approved | Level 30 = Customers | 491673 | Unisphere for VMAX 8.0,Unisphere for VMAX,Unisphere for VMAX 8.3,Unisphere for VMAX 8.1,Unisphere for VMAX 8.2

•             Unity: Error: Upgrade failure for "flr::check_server_connectivity_2"

Unable to Non-Disruptively Upgrade (NDU) a Unity system due to a problem with host connectivity. In order to resolve this problem, please investigate the host connectivity by navigating to the following. "ACCESS" > "Hosts". Then view the hosts attached tot he array. Investigate and resolve any broken connections. ...

November 07, 2016 | Approved | Level 30 = Customers | 491683 | Unity Hybrid flash,Unity All Flash,Unity 300F,Unity 400F,Unity 500F...More

•             Does VNX support the "serverino" mount option in Samba?

Customer is attempting to use the "serverino" mount option in Samba to mount a CIFS share in Unix, and they are finding that it does not work as it is supposed to. The "serverino" mount option is not supported. In order to support the "serverino" option, we would ...

November 07, 2016 | Approved | Level 30 = Customers | 491694 | VNX5100,VNX5300,VNX5500,VNX5700,VNX7500...More

•             Error: "xResponse encountered a runtime error due to a configuration error" when trying to publish documents in xResponse 4.5 SP1

When users are trying to login to xResponse, select a Category and they select a Document, edit the Document and distribute to customer, they are getting error below: xResponse encountered a runtime error due to a configuration error. The image URL was using ...

November 07, 2016 | Approved | Level 30 = Customers | 491658 | Document Sciences xPression xResponse 4.5,Document Sciences xPression xResponse 4.6

•             Which version of Word will xEditor use if there are two versions installed on the machine?

Here are a series of questions and answers from Document Sciences Support team to the Engineering team regarding xEditor and different Word versions. Question #1: Does xEditor in xPression 4.6 work the same way as xPression 4.2 for installation order? Normally ...

November 07, 2016 | Approved | Level 30 = Customers | 491651 | Document Sciences xPression xRevise 4.6

•             Old xPresso Serial Number and License seem stuck and the new xPresso for InDesign 4.5 SP1 license will not apply

We had an instance where the new xPresso for Word license would not apply. It seemed that the old Serial number and license was stick. The following steps were performed: Ran uninstaller. Manually deleted folders mentioned by the uninstaller that weren't deleted. Ran the xPresso for Indesign installer in 'Debug' mode. ...

November 07, 2016 | Approved | Level 30 = Customers | 491661 | Document Sciences xPression xPresso for Word 4.5 SP1

•             What are the the differences between xDesign and xPresso for Word?

What are the differences between xPresso for Word and xDesign? The attached "Design Client Comparision.xls" file gives a comparison of the differences. 491659.

November 07, 2016 | Approved | Level 30 = Customers | 491659 | Document Sciences xPression Enterprise Edition - Publish Engine 4,Document Sciences xPression xDesign,Document Sciences xPression xPresso for Word

•             How is the xPresso for Adobe InDesign 4.6 Artifact Feature supposed to work?

The Artifact feature is grayed out from the Schematic menu when selecting text. When tagging a character/words with the Artifact tag, it does not keep the artifact tag when previewing to PDF/UA. How is the product supposed to work to tag a single character or word? ...

November 07, 2016 | Approved | Level 30 = Customers | 491655 | Document Sciences xPression xPresso for Adobe InDesign 4.6

•             Example of Using Java User Exits in the xPresso for Word 4.6 User Guide is not pulling in the values

The Following steps in the User Guide were used, but it is not working. The values from the User Exit are not being pulled into xPresso for Word. The steps are exactly as follows below from the xPresso for Word 4.6 eBook. Putting the User Exit in the Path in the ...

November 07, 2016 | Approved | Level 30 = Customers | 491650 | Document Sciences xPression xPresso for Word 4.6

•             xPresso plugin for InDesign crashes with ""JNI call error. Verify your xPresso installation."

You may attempt to apply data using the xPresso plugin for InDesign and it fails with the error "JNI call error. Verify your xPresso installation." Sometimes restarting InDesign fixes the problem and sometimes rebooting is necessary. It worse cases, it may even cause ...

November 07, 2016 | Approved | Level 30 = Customers | 491463 | Document Sciences xPression xPresso for Adobe InDesign 4.6

•             xPression 4.5 SP1 and 4.6 Install Guide - Set the Transport Option for the CSIv2 Transport Layer Documentation clarification

There is an issue in the 4.5 SP1 and 4.6 Install Guide where there seems to be a missing step for Websphere 8.5. After Step 2, Select Enable administrative security in the Administrative security section, it should say, under the Authentication section, expand RMI/IIOP Security. ...

November 07, 2016 | Approved | Level 30 = Customers | 491656 | Document Sciences xPression Enterprise Edition - Publish Engine 4.5 SP1,Document Sciences xPression Enterprise Edition - Publish Engine 4.6

•             ESA-2016-121: EMC Unisphere for VMAX and Solutions Enabler Virtual Appliances Multiple Vulnerabilities

Unauthenticated Command Execution. CVE-2016-6646. The vApp Managers web application and eManagement is vulnerable to unauthenticated remote code execution vulnerability. The vApp Manager runs on port 5480 and has a Flash based user interface that uses the AMF protocol to communicate with the server. ...

November 07, 2016 | Approved | Level 30 = Customers | 490107 | Unisphere for VMAX 8.0,Solutions Enabler,Unisphere for VMAX,Unisphere for VMAX 8.2,Unisphere for VMAX 8.2.0

•             Unable to run nas_checkup on Celerra/VNX array.

While running “ nas_checkup” following errors are triggered. Command not found. Link is missing with /nas/tools/check_nas_upgrade. If you run command: nas_checkup and fails with error “Command not found” then Run it from /nas/bin as. /nas/bin/nas_checkup ...

November 07, 2016 | Approved | Level 30 = Customers | 490116 | VNX5300,VNX1 Series,VNX2 Series

•             ESA-2016-122: VMAX Management Product Family Security Update for Multiple Embedded Components

EMC Solutions Enabler for VMAX and Embedded Management was updated to address the following vulnerabilities: ssl/s2_srvr.c in OpenSSL 1.0.1 before 1.0.1r and 1.0.2 before 1.0.2f does not prevent use of disabled ciphers, which makes it easier for man-in ...

November 07, 2016 | Approved | Level 30 = Customers | 490106 | Unisphere for VMAX 8.0,Symmetrix VMAX SE,Unisphere for VMAX 1.6,Unisphere for VMAX,Unisphere for VMAX 1.0...More

•             Apache daemon and tomcat unexpectedly exited (restarted) frequently

Apache daemon and tomcat unexpectedly exited(restarted) frequently /nas/tomcat/logs/catalina.out : Error occurred during initialization of VM java/lang/ClassNotFoundException: error in opening JAR file /usr/java/lib/rt.jar. check error instances regarding apache ...

November 07, 2016 | Approved | Level 30 = Customers | 490566 | Celerra,VNX1 Series,VNX2 Series

•             Automatic Usermapping (SID &UID) and Replicating Mapping info. to the target during NAS Server Replication

The automatic user mapping process maps together the Unix UID and Windows SID. This is done by matching the user name from the UDS to the user name from the AD. A Unix user does not have to map to a corresponding Windows user when using NFS to access ...

November 07, 2016 | Approved | Level 30 = Customers | 489665 | Unity Family

•             Renaming a secondary datamover

The standby Data Mover can be renamed by following these steps: Break the standby relationship. Change the Data Mover type from standby to type NAS. Perform the rename. Change the Data Mover type from NAS back to standby. Procedure: Step 1: Break the ...

November 07, 2016 | Approved | Level 30 = Customers | 490075 | Celerra,VNX Operating Environment

•             Query xxxx All:All For task Query All:All. an invalid list was returned when he tries to query FS, license when he logged in using Global user in CS

>>Getting error: Query xxxx All:All For task Query All:All. an invalid list was returned when he tries to query FS, license when he logged in using Global user in GUI >>Logging in using local user for file working without issues >>Whenever the query failed with error ...

November 07, 2016 | Approved | Level 30 = Customers | 491196 | VNX Operating Environment

•             Smarts IP: Cisco 6800 Chassis Fan Tray - Reports Critical Alarm

Customer reports that his CISCO 6800 Switches discover Chassis Fan Trays that are reporting false critical alerts. The device SYSOID is .1.3.6.1.4.1.9.1.1934 IOS Version: Cisco IOS Software, c6880x Software (c6880x-ADVENTERPRISEK9_NPE-M), Version 15.2 ...

November 07, 2016 | Approved | Level 30 = Customers | 491693 | Smarts IP Manager

•             ETA 488976: PowerPath for Linux: Interoperability issue between PowerPath and newer versions of Symantec software (VRTSvxvm-6.0.5.300 or later) may result in kernel panics on RHEL 5.x systems

To send SCSI commands such as TUR, VERITAS Volume Manager kernel module uses an SG_IO ioctl interface. Starting with VRTSvxvm-6.0.5.300 for RHEL 5.x, Symantec used REQ_BLOCK_PC requests. vxdmp TUR SCSI command sample stack trace: Unable ...

November 07, 2016 | Approved | Level 30 = Customers | 488976 | PowerPath for Linux,PowerPath for Linux 6.0,PowerPath for Linux 6.1

•             Disk Failure | EVT-STORAGE 00026 Blocked | FailReason=003:BlockingReason=005

In DDOS (Data Domain operating system) 6.0 there are some new codes to present when RAID cannot fail a disk as requested by SSM (Storage Subsystem Monitor). This is generated as an EVT-STORAGE 00026 event which contains a failure code and a reason code in the additional information. ...

November 07, 2016 | Approved | Level 30 = Customers | 491688 | Data Domain,DD OS 6.0

•             Cisco: DCNM 7.2.3 fails to start

DCNM7.2.3 will no longer start. Customer is using postgre DB Customer noted Windows OS security changes made. DCNM services can not be brought up. rename this file. NOTE:May want to consider moving to Oracle DB as Postgre is suited only for Lab and small install sites. ...

November 07, 2016 | Approved | Level 30 = Customers | 491686 | Connectrix MDS-Series Software,Connectrix MDS-Series Data Center Network Manager 7.2(3)

•             Can we compress the Lun which is deduplication enabled

The current implementation of compression is not compatible with the Deduplication container. Thus each efficiency feature would counter-act each other. We will not be able to compress the Lun which has already Deduplication enabled on it. 490476.

November 07, 2016 | Approved | Level 30 = Customers | 490476 | VNX Total Efficiency Pack,VNX2 Series

•             Smarts NCM: GUI Freezes at various different points on login.

Customers will experience inconsistent problems trying to log into NCM through the GUI, it will either get stuck or freeze at the login or right after the login. It may not be consistent and while other users will be able to log in with no issues. It might work after several tries and won't have any problems the reset of the day. ...

November 07, 2016 | Approved | Level 30 = Customers | 491546 | Smarts Network Configuration Manager 9.4,Smarts Network Configuration Manager 9.3

•             Blob Service memory leak in ECS 2.2.1 and ECS 3.0

Blob Service memory leak in ECS 2.2.1 and ECS 3.0. Here are some of the symptoms reported that have traced back to the same root cause; a memory leak on the Blob Service. Directory Tables (DT's) flapping ready to unready and ready again. Can't perform bucket listing. Very high write latency. ...

November 07, 2016 | Approved | Level 30 = Customers | 491645 | ECS Appliance Software with Encryption,ECS Appliance Software without Encryption,ECS Appliance Hardware,ECS Software,ECS Appliance

•             ECS: How to enable ECS to be displayed as a storage type option in Enterprise Vault

EMC Elastic Cloud Storage (ECS) has been certified as a storage device for Enterprise Vault (EV) version 10.0 and later. Introduction to EV: Enterprise Vault, the industry leader in archiving, enables organizations to efficiently store, effectively manage, and easily ...

November 07, 2016 | Approved | Level 30 = Customers | 491677 | Elastic Cloud Storage

•             NetWorker server disabled with alert "Server is disabled: Corrupt base enabler"

When entering the authorization code for the permanent base enabler (NetWorker Source Capacity Data Zone Enabler), the below error appears in the NMC: And after that, all backups fail. Delete both conflicting licenses and then re-apply only the permanent one. ...

November 07, 2016 | Approved | Level 30 = Customers | 491643 | NetWorker,NetWorker Management Console,NetWorker Family

•             No VPLEX Performance Metrics using VPLEX 5.5

After upgrading VPLEX firmware to 5.5.x, SRM VPLEX performance reports no longer show data - All >> Report Library >> EMC VPLEX >> Clusters >> FNM00xxxxxxxxx >> Virtual Volumes >> Virtual Volumes The SRM VPLEX collection logs do not contain any errors, but collection time on performance data is completed in ...

November 07, 2016 | Approved | Level 30 = Customers | 490617 | ViPR SRM 3.7,ViPR SRM 3.7 SP1,ViPR SRM 3.7 SP2

•             Captiva Capture 7.5 Standard Import cannot have multiple email import profiles pointing to the same account

Email Import was configured with multiple email Import profiles pointing to one email address. Filters were used to monitor the subject line to parse for keywords in the subject line to create batches based on different processes. Sample use case: If subjectline contains ...

November 07, 2016 | Approved | Level 30 = Customers | 490840 | Captiva Capture 7.5,Captiva Capture

•             Captiva Cloud Toolkit: How To Check Supported SHA certificate

How to check SSL certificates that comes with CCT: 1. Launch Control Panel -> Internet Options -> Content tab -> Certificate -> Trusted Root Certification Authorities (tab) 2. There will be "127.0.0.1" on the first row of the table or under "Issued To" column. 3. Double ...

November 07, 2016 | Approved | Level 30 = Customers | 491657 | Captiva Cloud Toolkit,Captiva Cloud Toolkit 2.0,Captiva Cloud Toolkit 2.1

•             Watch4net | EMC M&R: How to set default view of topology to physical connectivity in SAS Suite.

By default, the topology view should be set to physical connectivity but in version EMC M&R 6.4u3 it is set to Application Relationship Map and user have to manually change it to Physical Connectivity. Please find the screenshot below: This is a known issue in ...

November 07, 2016 | Approved | Level 30 = Customers | 491537 | Watch4net,Watch4net 6.4u3

•             PowerPath for Windows: Encryption renew security certificates error PowerPath encryption

Trying to renew RSA certificates after becoming expired and see the following error messages below in the application log on the server. 28/10/2016 8:33:06 PM KM ERROR Error 1 SERVER_NAME {SYSTEM, , C:\Program Files\EMC\PowerPath\emcp_xcryptd ...

November 07, 2016 | Approved | Level 30 = Customers | 491665 | PowerPath Encryption with RSA 5.7,PowerPath for Windows 5.7 SP1

•             Why are IndexPlus clients loosing connections to servers in the ScaleServer group?

Why are IndexPlus clients loosing connections to servers in the ScaleServer group? Some IndexPlus clients see all of the servers while others are only seeing a subset of the servers. This is related to KB 000489938. This issue was resolved in patch P34 in Captiva 7.1 and P15 in Captiva 7.5. ...

November 07, 2016 | Approved | Level 30 = Customers | 491663 | Captiva Capture 7.5,Captiva Capture,Captiva Capture 7.1

•             Getting assistance with DPA upgrade

Upgrade is a pretty straight forward procedure that can be successfully performed by the customer itself if paying attention to the pre-requisites and required procedures. Upgrade is not a complex procedure but there certain important steps that should be performed ...

November 07, 2016 | Approved | Level 30 = Customers | 491421 | Data Protection Advisor

•             Attempts to upgrade DPA keep failing. The App services fail to start after upgrade

Attempts to upgrade DPA keep failing. The App services fail to start after upgrade. While App services tried to 'deployed' after the upgrade, we ran DS queries for running and queue reports which pointed to some Avamar scheduled custom reports that were no longer in use. ...

November 07, 2016 | Approved | Level 30 = Customers | 491488 | Data Protection Advisor

•             Unity : How to configure file filtering

This articles explains, how to configure file filtering feature on Unity Arrays. File Filtering features allows the administrators to restrict certain file extensions operation like create/modify (Administrators will not be restricted, only the regular users can be restricted, unless allowed explicitly). ...

November 06, 2016 | Approved | Level 30 = Customers | 491654 | Unity Family

•             VSI plug in for VMWare Web Client fails to find any VMAX arrays

VSI plug in for VMWare Web Client 6.9.2 fails to find any VMAX arrays Unable to discover any VMAX arrays on the VSI/SIS. An array is found but is skipped for some reason? SmisProviderService - Administrator@ VSPHERE.LOCAL: skip returning vmax 0002959XXXXX ...

November 06, 2016 | Approved | Level 30 = Customers | 490205 | VSI for VMware vSphere Web Client,VSI for VMware vSphere Web Client 6.9,VSI for VMware vSphere Web Client 6.9.2

•             VMAX3: Symmconfigure command is issued and the array is adding many more devices than intended

SYMCLI command symmconfigure may fail creating new TDEV devices when the device size is more than 400,000 decimal cylinders (hex 0x2222223) or greater than 1008 decimal devices (hex 3F0). SYMCLI command symmconfigure to create devices is taking ...

November 06, 2016 | Approved | Level 30 = Customers | 491508 | Solutions Enabler,VMAX3 Series,HYPERMAX OS 5977 5977.945.890

•             How to reimage a Unity SP

Procedure You should be in the Unisphere GUI. Under SYSTEM / Service, go to the Service Tasks tab. You must also have the correct restore software image loaded, on the array, for this procedure to work. Perform the following for the SP (A or B) that you need to reimage. 1. Execute the Enter Service Mode task. ...

November 05, 2016 | Approved | Level 30 = Customers | 489671 | Unity All Flash,Unity 300F,Unity 400F,Unity 500F,Unity 600F...More

•             Customer and DataDomain Support considerations regarding DELL EMC ESA-2016-139

DELL EMC recently released ESA-2016-139 for the DataDomain Operating System (DDOS), regarding a number of security vulnerabilities fixed in DDOS 6.0.0.20, corresponding to multiple codes in the CVE database (Common Vulnerabilities and Exposures), corresponding to the following software components bundled ...

November 05, 2016 | Approved | Level 30 = Customers | 491599 | DD OS,DD OS 6.0

•             Unity Connect Home: File system X is offline - Error Code 14:600f4

Unity array dials home with error code 14:600f4 - File system X is offline (Critical Error) A File System can be offline for different reasons. Dell EMC Recovery Team should be engaged ASAP. The Unity Administrator should try to upload logs from the Unity system ...

November 05, 2016 | Approved | Level 30 = Customers | 490834 | Unity Hybrid flash,Unity All Flash,Unity 300F,Unity 400F,Unity 500F...More

•             Unity: If the array loses AC power, it is possible for the SPs to reboot with a hard reset (CPU IERR)

This KB has been archived because an ETA has been published for this issue. Please refer to ETA 491210 for further information and details. 490650.

November 05, 2016 | Approved | Level 30 = Customers | 490650 | Unity Hybrid flash,Unity All Flash,Unity 300F,Unity 400F,Unity 500F...More

•             SyncIQ Failover fails looking for archival snapshot or snapshot alias

A SyncIQ Failover allow-writes fails to complete and reports unable to find snapshot . The allow-write will fail causing the target to remain read-only and the information similar to the following is reported in logs. 2016-11- 02T09:50:38-05:00 <3.6> X7212S-1(id1) isi_migrate ...

November 04, 2016 | Approved | Level 30 = Customers | 491490 | Isilon OneFS

•             DPA: All Jobs report reporting size for all jobs as 0MB

Backup All Jobs report reporting size for jobs as 0 MB/KB where as the size scanned field is reporting fine. App Job Id, Server, Group, Client, Policy, Job, Status, Level, Size Scanned (GB), Size (KB). 771378542, SYS DC VM Daily-xxxxxx-sys.sys.xxxxxx, SYS DC VM Daily ...

November 04, 2016 | Approved | Level 30 = Customers | 491276 | Data Protection Advisor 6.2,Data Protection Advisor 6.2 SP1,Data Protection Advisor 6.2 SP3,Data Protection Advisor 6.2 SP2

•             Unity software upgrade fails with Health Check Error:check_replication_health_2 or shows Warning: check_replication_health_4

Upgrade Health Check messages: Errors The health check has failed. One or more remote system problems were detected on the system and will cause the upgrade to fail. Record the error code and search the EMC Online Support website for available support options. ...

November 04, 2016 | Approved | Level 30 = Customers | 491378 | Unity All Flash,Unity 300F,Unity 400F,Unity 500F,Unity 600F...More

•             DCA V1/V2/V3: Unable start dca_setup OSError: [Errno 17] File exists: '/opt/dca/repo/apps'

Unable to run dca_setup from either mdw or smdw. A symlink error where the link points to a relative path of a directory that I was able to navigate to manually. [root@mdw ~]# dca_setup Traceback (most recent call last): File "/opt/dca/lib/mains/dca_setup_main.py ...

November 04, 2016 | Approved | Level 30 = Customers | 491004 | Data Computing Appliance V1,Data Computing Appliance V2,Data Computing Appliance V3

•             Documentum xCP : Model-Only Deployment in xCP 2.3

The Model-only deployment feature enables Carl to deploy artifacts models on to the Repository, BAM and Search components, and skip deployment of the APP WAR to the App host component. The blog Demystifying Deployment clearly describes the deployment components involved during the deployment process. ...

November 04, 2016 | Approved | Level 30 = Customers | 490940 | Documentum xCP Designer 2.3,Documentum xCP 2.3

•             PE installer not able to pick up repository in secondary CS box during installation

Issue: In customer's windows HA env, we have successfully installed PE in the primary server, but when we run the PE installer in the 2nd server, the install not able to pickup the repository name and install not able to completed. Cause: PE installer failed to find ...

November 04, 2016 | Approved | Level 30 = Customers | 490003 | Documentum Process Engine 7.1

•             com.emc.xcp.runconfiguration.ConfigException: Failed to load existing app configuration during deployment

When deloying a xCP application the following exception is thrown in the deployment log: 2016/10/02 14:55:37,008 ERROR [ executionCommandExecutor-1] - Error com.emc.xcp.runconfiguration. ConfigException: Failed to load existing app configuration at com.emc.xcp.runconfiguration.util.ConfigUtil.load(ConfigUtil.java ...

November 04, 2016 | Approved | Level 30 = Customers | 491601 | Documentum xCP

•             Networker error: nsrmmdbd NSR notice WARNING: save set is missing client name, ssid:<long saveset ID>

Errors in daemon log shortly after NW start-up: nsrmmdbd NSR notice media db is consistency checking the database nsrmmdbd NSR notice WARNING: save set is missing client name, ssid: NetWorker bug 262651: A lot of "database is locked" messages output ...

November 04, 2016 | Approved | Level 30 = Customers | 491609 | NetWorker

•             After user inactivity , where the users session will have timed out, if a user has tried to invoke an action, following login/sign in, the are faced with the error "Page not found" or "Error while retrieving configuration for page"

After user inactivity , where the users session will have timed out, if a user has tried to invoke an action, following login/sign in, the are faced with the error "Page not found" or "Error while retrieving configuration for page" Issue happens for example with a Task open, clicking on the complete button once timeout period has ...

November 04, 2016 | Approved | Level 30 = Customers | 491596 | Documentum xCP Designer 2.3,Documentum xCP Designer 2.2

•             Workflow Manager unable to save process template

Workflow Manager provided with Composer either hangs or fails to save Process template. You may get the following error message, if you have selected 'Create new folder for associated items' which is default. [DM_FOLDER_E_PATH_EXISTS]error: "Cannot ...

November 04, 2016 | Approved | Level 30 = Customers | 491200 | Documentum Composer,Documentum Content Server 7.0,Documentum Content Server 7.2,Documentum Content Server 7.1

•             Smarts IP: Is Smarts compatible with Microsoft Windows 2016?

Microsoft has released a new version of their server operating system, Windows Server 2016. Smarts customers have begun to ask if this new version is supported. 1) Windows Server 2016 is not currently supported for installing the Smarts application. There is currently no timeline for this, but it is currently being evaluated. ...

November 04, 2016 | Approved | Level 30 = Customers | 491602 | Smarts

•             XtremIO: In very rare cases, a host may fail to read newly written data, following an Online Cluster Expansion of a multi X-Brick cluster

Host/s may fail to read newly written data on an XtremIO cluster that previously underwent a multiple X-Brick to multiple X-Brick Online Cluster Expansion. In addition the XtremIO cluster may display a “Data consistency error was encountered” alert (XTR0201102). ...

November 04, 2016 | Approved | Level 30 = Customers | 491532 | XtremIO HW Gen2 400GB,XtremIO,XtremIO HW Gen2 400GB Encrypt Capbl,XtremIO HW Gen2 800GB Encrypt Capbl,ProtectPoint for XtremIO XtremIO HW Gen3 40TB Encrypt Disable...More

•             How to add xPresso for InDesign Universal Content into xPresso for Word 4.6

ere is how you add Universal Content into xPresso for Word 4.6. 1. I selected Universal Content from the xPresso Tab. 2. Here is the menu that popped up. 3. Here is the option when I go to the Category and look for a Document. 4. If one is selected, then it shows up as Universal Content in the Document. ...

November 04, 2016 | Approved | Level 30 = Customers | 491578 | Document Sciences xPression xPresso for Word 4.6,Document Sciences xPression Enterprise Edition - Publish Engine 4.6

•             xpression error : Failed to allocate default memory space

The following error was received in the logs. Initialization error Failed to allocate default memory space Could not create the Java virtual machine. You may also observe a core dump or what appears to be a crash of the JVM during batch processing. Often the minimum ...

November 04, 2016 | Approved | Level 30 = Customers | 491577 | Document Sciences xPression Enterprise Edition - Publish Engine 4.5 SP1,Document Sciences xPression Enterprise Edition - Publish Engine 4.6

•             ETA 491210: Unity: Storage Processor activities may stop with a CPU IERR hard reset after an AC power interruption, or when the storage processor is powered off

SP activities may stop if the array loses AC power, but AC power returns while the array is in Power-fail Memory Persistence (PMP) mode. Example of the errors in the logs that are gathered after the reset/reboot (CPU IERR / PCI-e IERR): From SPA_BMC_SEL_Logs ...

November 04, 2016 | Approved | Level 30 = Customers | 491210 | Unity Hybrid flash,Unity All Flash,Unity 300F,Unity 400F,Unity 500F...More

•             How to submit an Avamar enhancement request (RFE) for new features and functionality

This article documents how to submit a request for new features or functionality in Avamar. An enhancement request is appropriate where the product does not currently have the functionality being requested. If Avamar is not working as advertised this may be more ...

November 04, 2016 | Approved | Level 30 = Customers | 490089 | Avamar

•             Unity: How to restart the Management Services

Sometimes information is not updated correctly in Unisphere, or the GUI may not be fully in sync. Example: The Unity Administrator corrected some replication issue but there was still a major error in Unisphere despite everything displaying as healthy. Restarted ...

November 04, 2016 | Approved | Level 30 = Customers | 490884 | Unity Hybrid flash,Unity All Flash,Unity 300F,Unity 400F,Unity 500F...More

•             EMC SourceOne Email Supervisor fails to unpack SMTP messages

EMC SourceOne Email Supervisor fails to unpack certain SMTP messages causing a backlog in Sampling. The following errors are logged in the Supervisor event logs after failing to unpack the messages: An error occurred while trying to unpack a message. Details ...

November 04, 2016 | Approved | Level 30 = Customers | 490918 | SourceOne Email Supervisor,SourceOne Email Supervisor 7.2

•             File Shortcut Restore reports more items processed than actually restored

When an EMC SourceOne File Shortcut Restore activity is run it may report more items processed by the activity than shortcut files are actually restored. The processed counter is increased by one for every copy of an archived file that is found in an archive from all Mapped Folders it was archived in. ...

November 04, 2016 | Approved | Level 30 = Customers | 490916 | SourceOne for File Systems,SourceOne for File Systems 7.2

•             Indexing Rebuild Fails with cannot extract message from Volume

Indexing new transaction files fails and the xvlts or upds file is moved to Intermidiary folder thereby marking the Index set with "Unperformed Transaction" When a Rebuild is performed to monitor logs, ExAsIdxobj. exe will post unpacking message error for certain Volumes. ...

November 04, 2016 | Approved | Level 30 = Customers | 487087 | SourceOne Email Management

•             Unity OE Revision Matrix

REVISION, GA DATE, NOTES. 4.0.0.7329527, 02-May-2016, Unity Product Release. 4.0.1.8194551, 16-Aug-2016, Removed from support.emc.com. 4.0.1.8320161, 07-Sep-2016, Removed from support.emc.com. 4.0.1.8404134, 22-Sep-2016, 4.0.2.8627717, 02-Nov-2016, 4.1.X.xxxxxxx, future / unknown, ...

November 04, 2016 | Approved | Level 30 = Customers | 489694 | Unity Hybrid flash,Unity All Flash,Unity 300F,Unity 400F,Unity 500F...More

•             Avamar: DTLT backup failed because avtar could not connect to avagent via CTL loopback connection

DTLT backups are failing intermittently with the connection errors: 2016/03/18-12:03:35.50399 [avtar] Windows ::connect() code 10061: No connection could be made because the target machine actively refused it 2016/03/18-12:03:35.50399 [avtar] sockimpl::init connect returns -1 errno=2 No such file or directory 2016-03 ...

November 04, 2016 | Approved | Level 30 = Customers | 491034 | Avamar Client for Windows

•             RESTFul service 404 error

The customer attempted to use RESTful Services for the Batch to start an xDashboard job. However, they were getting a 404 Error. They had got 20 major jobs thus far. The majority of them were run as a Batch job using BatchRunner.bat . They had three which ...

November 03, 2016 | Approved | Level 30 = Customers | 491542 | Document Sciences xPression

•            Smarts SAM 9.2.2: Not all the topology actions are available after the SAM domain is restarted. Why?

In Smarts SAM what is being seen is that not all the topology actions are available after the SAM domain is restarted. Only until a user logs in to the console, and performs an action, are they visible. Why does Smarts require an action/object that is invoked by a user ...

November 03, 2016 | Approved | Level 30 = Customers | 490980 | Smarts Service Assurance Manager,Service Assurance Suite,Smarts

•             Comparison between ImageMagick and Multivalent in xPression 4.5 SP1 showed no difference

When comparing ImageMagick, the newest configuration option configured in the xPressionPublish.properties that converts PDFs to images, against the older version Multivalent, (faster but lower quality). A new configuration option PDFConverter is now available in xPressionPublish.properties. ...

November 03, 2016 | Approved | Level 30 = Customers | 491571 | Document Sciences xPression Enterprise Edition - Publish Engine 4.5 SP1

•             When updating the external document, will I need to version all the document

Q: When you are updating the external document, will you need to version to get updates to appear when generating xml. Will they need to version the sub doc every time? A: No, you won't need to version the sub doc every time, only time you will need to version ...

November 03, 2016 | Approved | Level 30 = Customers | 491567 | Document Sciences xPression xDesign 4.5 SP1

•             OneFS: Collecting debug logs for webHDFS

WebHDFS uses multiple services and logs are located at multiple levels. WebHDFS have dependencies on: Apache Web server layer: FAST-CGI module; Mmodule connection to isi_hdfs or Likewise hdfs service. hdfs service. On the Isilon node enabling debugging: vi /etc/mcp/templates/webui_httpd.conf. ...

November 03, 2016 | Approved | Level 30 = Customers | 488675 | Isilon,Isilon with HDFS

•             RecoverPoint: Consistency Groups in Error following XtremIO XMS migration

Issue and impact: XtremIO snap-based replication goes from "Paused by system" to "Error/disabled" after user migrates an XtremIO cluster from one XMS to another. Resolution: Issue has been resolved in RP v4.4.SP1. Root cause: When migrating an XtremIO cluster ...

November 03, 2016 | Approved | Level 30 = Customers | 491436 | RecoverPoint CL,RecoverPoint SE,RecoverPoint EX,RecoverPoint,RecoverPoint EX 4.4...More

•             VxRack Node: Security Update for Arista Switches Vulnerability CVE-2016-5696

Arista has identified a problem with the Linux kernel implementation in which the rate of TCP challenge ACK segments were not properly determined in Linux kernel versions prior to 4.7. This allows potential attackers to RST valid connections, as well as inject data on unencrypted connections. ...

November 03, 2016 | Approved | Level 30 = Customers | 491423 | VxRack Node,ScaleIO Ready Node

•             Not able to launch Corda builder from within xPresso for InDesign 4.6 for Mac

The customer clicked on 'Edit' in the attributes section for the chart. The button changed to 'Update' as seen in the screenshot below, and the window with itxml opened up instead of Corda Builder. They did not see any errors or pop-ups. In the logs they just saw ...

November 03, 2016 | Approved | Level 30 = Customers | 491559 | Document Sciences xPression xPresso for Adobe InDesign 4.6

•             VMAX3 & VMAX All Flash Array: Performance issues on host may result during ORS Hot Pull with VNX with Failover Mode set to 1 on VNX.

Performance issue seen after ORS Hot Pull is activated with VNX. Host IO timeouts witnessed during ORS Hot Pull session with VNX. Dell EMC engineering is currently investigating this problem. A permanent fix is still in progress. Contact the Dell EMC Symmetrix ...

November 03, 2016 | Approved | Level 30 = Customers | 491553 | VMAX3 Series,VMAX All Flash

•             LifeScience Relation Types values

LifeScience suite contains multiple solution (Q&M, R&D, TMF, SSV). In D2 there is no way currently to just include the required relation types in each LifeScience solution. Hence for now each solution comes with same set of relation types. It is documented in the ...

November 03, 2016 | Approved | Level 30 = Customers | 490235 | Documentum Life Sciences Solution Suite

•             Edit button is showing as disabled while seeing the properties of group and user in Properties widget

In D2 4.6 until the Patch 06, if you choose a group in the group widget and try to edit the properties of this group in Properties widget, the Edit button is disabled : This issue is resolved in D2 4.6 P07. It's possible to Edit a group or a user through the Properties widget now : The properties page should be read-only. 491477.

November 03, 2016 | Approved | Level 30 = Customers | 491477 | Documentum D2 4.6

•             Cisco DCNM Performance manager is not collecting statistics for FICON/IBM hosts

Symptom 1. DCNM web gui is not logging/displaying performance data for IBM/FICON hosts. Symptoms 2. affected hosts have pwwns beginning "c0". Workaround/fix: 1. Edit server.properties file in DCNM server so that the following parameter is set to "x0" instead ...

November 03, 2016 | Approved | Level 30 = Customers | 491301 | Connectrix MDS-Series Data Center Network Manager

•             Upgrade failed on Connectrix MDS9513 switch from 6.2(17) to 7.3(1)D1(1)

While performing upgrade on Connectrix MDS9513 switch, below is the command line output: SVT9513# install all system bootflash:m9500-sf2ek9- mz.7.3.1.D1.1.bin kickstart bootflash:m9500-sf2ek9-kickstart-mz.7.3.1.D1.1. bin Installer will perform compatibility check first. Please wait. ...

November 03, 2016 | Approved | Level 30 = Customers | 491531

•             Captiva: Error in Dispatcher Validation Module - Statistics Exception raised

Dispatcher Validation module is issuing error message: Statistics - Exception raised while sending statistics: Emc.InputAccel.Workflow.Client. CacheException Resource not found. This issue can be resolved by disabling "Send Stat to IA value option" in Validation module set up . ...

November 03, 2016 | Approved | Level 30 = Customers | 491549 | Captiva Capture,Captiva Capture 6.5 SP2,Captiva Capture 7.1

•             Product Impacts of October 2016 Turkish (Turkey) DST time change

Refer to the Table in the Resolution section for possible impact for your EMC Product. In case you have not heard and your products are affected by Daylight Saving Time, Turkey has decided to change its Daylight Saving Time schedule effective Oct 30, 2016. Previously ...

November 03, 2016 | Approved | Level 30 = Customers | 490958 | CLARiiON,Connectrix,Connectrix B-Series Hardware,Connectrix MDS-Series Hardware,Disk Library...More

•             How to display and report the compression status.

What Solutions Enabler commands can be run for compression display and reporting? Commands to see compression information. Compression display The following commands display the compression attribute on the storage group and storage container resource ...

November 03, 2016 | Approved | Level 30 = Customers | 491550 | Solutions Enabler 8.3.0

•             ViPR Controller || cant access ViPR UI || Error : The IPV6 address for server standalone is empty. Please power down Vipr and specify a valid IPv6 address for each server

When restarting the ESXi hosts, the following error occurs in vCenter vipr node VMs conole and the ViPR UI cant be accessed: Error : The IPV6 address for server standalone is empty. Please power down Vipr and specify a valid IPv6 address for each server Accordingly ...

November 03, 2016 | Approved | Level 30 = Customers | 491547 | ViPR Controller

•             Unity: Unable to remove host initiator

Path was changed for host initiators. Tried to remove old initiators. Received error 0x6000116. Failed: The storage system could not delete the initiator because there are storage resources associated with the host that the initiator is registered to. Remove the luns ...

November 03, 2016 | Approved | Level 30 = Customers | 491548 | Unity Family

•             Can we get variable colors in Red or Blue for Word docs returned from a Quickdoc web service?

Can variable colors be Red or Blue for Word docs returned from a Quickdoc Web Service? Can this be configured in the DistributionController.properties file? The customer expected the variable color to be red or blue, so there was no need to modify the DistributionController ...

November 03, 2016 | Approved | Level 30 = Customers | 491523 | Document Sciences xPression xDesign 4.6,Document Sciences xPression xPresso for Word 4.6

•             In xPression 4.6, the PDF size is much larger than the original size of the External PDF

The PDF on the server is only 376 KB. When xPression generated a PDF using the external PDF, it was 4.8 MB. Why is the size of the output so different? The PDF's size is much bigger that it was in 4.2. The template in xDEsign was just a reference to an external PDF that resides on the xPression application server. ...

November 03, 2016 | Approved | Level 30 = Customers | 491511 | Document Sciences xPression xDesign 4.6,Document Sciences xPression Enterprise Edition - Publish Engine 4.6

•             Smarts NCM: How to add support for Palo Alto PA-200 devices discovery?

Does NCM (Network Configuration Manager) support Palo Alto PA-200 devices? At this time NCM does not support Palo Alto PA-200 devices, however there is a work around to make them pull data and work. The next Dsr release slated for Jan 2017 is expected to have resolved this issue. ...

November 03, 2016 | Approved | Level 30 = Customers | 491432 | Smarts Network Configuration Manager 9.4,Smarts Network Configuration Manager 9.4.1,Smarts Network Configuration Manager 9.4.2

•             MFE ConGroup: ALL-CONGROUPS lock is not released by CGCRESUM after ConGroup RESUME command is issued twice.

A customer had a ConGroup trip and submitted a ConGroup RESUME command via GDDR Script GDDRPA23. During the ENABLE processing of the RESUME command further invalid tracks were encountered, the ConGroup was DISABLED and the RESUME ...

November 03, 2016 | Approved | Level 30 = Customers | 489902 | Consistency Groups for z/OS,Mainframe Enablers,Mainframe Enablers 8.0,Mainframe Enablers 8.1

•             Data Protection Advisor (DPA) Compliance Overview report fails with Error 500: column "f_status" does not exist

Compliance Overview system report fails with Error 500 message: The following dashboard templates which utilize the report are also affected: Backup Compliance Overview Backup Client Overview. Resolved in DPA release 6.2.3 Patch 465 and later versions. ...

November 03, 2016 | Approved | Level 30 = Customers | 491434 | Data Protection Advisor 6.2 SP3

•             Data Protection Advisor (DPA) Smart Group (SG) reports stuck in "running" state after successful completion

A smart group typically runs a preset report in the background and uses the output to generate a listing of objects aka. smart group children. In some special cases, SG report remains stuck in "running" state even after successful run and generation of child objects. ...

November 03, 2016 | Approved | Level 30 = Customers | 490903 | Data Protection Advisor 6.2,Data Protection Advisor 6.2 SP1,Data Protection Advisor 6.2 SP3,Data Protection Advisor 6.2 SP2

•             Connectrix B Series: Security vulnerability relating to SAN switches

Security Vulnerability : CVE-2004-0230 impacting All SAN FOS. CVE-2004-0230 : Description : TCP, when using a large Window Size, makes it easier for remote attackers to guess sequence numbers and cause a denial of service (connection loss) to persistent TCP connections by repeatedly injecting a TCP RST packet ...

November 03, 2016 | Approved | Level 30 = Customers | 491292 | Connectrix B-Series Firmware

•             Connectrix B-series :Firmware upgrade to 7.4 failed due to the exist of APM monitors

Upgarding to FOS 7.4 is interrupted with the below error : The following item(s) need to be addressed before downloading the specified firmware: Advanced Performance Monitoring (APM) is obsoleted in FOS v7.4. Please remove all APM monitors if installed on all the logical switches prior to upgrade. ...

November 03, 2016 | Approved | Level 30 = Customers | 491284 | Connectrix B-Series Firmware,Connectrix B-Series Fabric OS 7.X,Connectrix B-Series Fabric OS 7.X 7.4.0

•             EMC ViPR SRM 4.0.1 False Positive Security Vulnerabilities

This vulnerability applies to client Java deployments running sandboxed Java Web Start applications or sandboxed Java applets that load and run untrusted code. ViPR SRM is a server Java deployment that loads and runs only trusted code. The vulnerabilities ...

November 03, 2016 | Approved | Level 30 = Customers | 491452 | ViPR SRM 4.0.1

•             Avamar server MCS database flush fails with avtar Error <16507>: Path "var/mc/server_data/prefs/sessionticket.srl": Total processed bytes <#> is inconsistent with original data size <#>

The following error may be seen when a backup of the MCS database occurs: avtar Error <16507>: Path "var/mc/server_data/prefs/sessionticket.srl": Total processed bytes <#> is inconsistent with original data size <#> The subsequent backups will complete without issue. ...

November 03, 2016 | Approved | Level 30 = Customers | 491236 | Avamar Server,Avamar Server 7

•             MFE SCF: ABEND0C4 in ESFMNTHN THINPOOL task

Abend0C4-11 in ESFMNTHN+468C for JOB:EMCSCF at MFE8.0 Levelset 8001 (in GDDR environment). SCFLOG shows : SCF4318I REG MFE SSCF RPB 20160826 80 (8001) (036) SCF1100I THN MONITOR THINPOOL TASK STARTED - ESFMNTHN-03/22/16-00.01-SSCF800-BASE . ...

November 03, 2016 | Approved | Level 30 = Customers | 491238 | Mainframe Enablers,ResourcePak,Mainframe Enablers 8.0

•             MFE SRDF-HC: Single Session Auto Recovery(SSAR) in a cascaded environment recieves RA(FF) group not found message

Error message: EMCRX86E EMCMN00I SRDF-HC : (32) œSQ VOL,RMT(6078,21),RA(FF) Error message: EMCRX86E EMCQV91E QUERY BY RA GROUP - RA GROUP NOT FOUND When running Single Session Auto Recovery (SSAR) under MFE80 with a Cascaded environment, and running SSAR through bunker box ...

November 03, 2016 | Approved | Level 30 = Customers | 489125 | SRDF Host Component for z/OS,Mainframe Enablers,Mainframe Enablers 8.0

•             Avamar systems set to Turkish timezone and Daylight Savings changes for 2016

On 8th September 2016 the Turkish government announced that the country will not adopt Daylight Savings this year. The clocks would have gone back by one hour on October 30th but this will no longer officially happen. Permanent fix for Avamar Versions 7.2.0-401 and 7.3.0-233. ...

November 03, 2016 | Approved | Level 30 = Customers | 489695 | Avamar Server

•             Unity Connect Home: The storage associated with storage resource X is unavailable - Error Code 14:600e4

Unity array dials home with error code 14:600e4 - The storage associated with storage resource X is unavailable (Critical Error) The dial home SR provides the details about what resource is unavailable, but logs or array access will be required for a full view of the array status. ...

November 03, 2016 | Approved | Level 30 = Customers | 491272 | Unity Hybrid flash,Unity All Flash,Unity 300F,Unity 400F,Unity 500F...More

•             Unity Connect Home: An internal system service X is offline. Some system services may not be available - Error Code 1:12dc501

Unity array dials home with error code 1:12dc501 - An internal system service X is offline. Some system services may not be available. This event may trigger other resources to go offline, such as Pools, LUNs, File Systems, etc. The Unity Administrator should try ...

November 03, 2016 | Approved | Level 30 = Customers | 491277 | Unity Hybrid flash,Unity All Flash,Unity 300F,Unity 400F,Unity 500F...More

•             How to manually renew a Unity Management SSL certificate

How to manually renew a Unity Management SSL certificate The Unity array Management SSL Certificate is automatically created on first initialization and automatically renewed before it reaches its expired date. To Manually renew the SSL Certificate the Unity ...

November 03, 2016 | Approved | Level 30 = Customers | 490691 | Unity 300F,Unity 400F,Unity 500F,Unity 600F,Unity Family...More

•             ECS : CAS VDCs will inherit VDC1's cluster id starting from 3.0

Customers and EMC personnel noticed cluster id changing on VDC2. Precisely, VDC2 is copying the same cluster id from VDC1. This is a sample of how the pea file will looks like. Single pea file consistent across both VDCs. N08wRmhUd2RkdDdGTldkU296RHM= N08wRmhUd2RkdDdGTldkU296RHM=. ...

November 03, 2016 | Approved | Level 30 = Customers | 491148 | ECS Appliance Software with Encryption,ECS Appliance Software without Encryption,ECS Appliance Hardware,ECS Software,ECS SD

•             Unity and RecoverPoint: What Unity ports should be used to attach the RPA

Possible issues: San View is empty from Recover Point side; Customer may not be able to view the Unity from Recover Point side; Latency and unstable flow between the RP and the Unity; Unity SPlogs streaming with error: "12b000f [INFO] System: SANCopy ...

November 03, 2016 | Approved | Level 30 = Customers | 489822 | RecoverPoint,Unity Hybrid flash,Unity All Flash,Unity 300F,Unity 400F...More

•             Unity Connect Home: File system X is unavailable and requires a Storage Integrity Check - Error Code 14:600f2

Unity array dials home with error code 14:600f2 - File system X is unavailable and requires a Storage Integrity Check (Critical Error) A File System can be unavailable or offline for different reasons. Dell EMC Recovery Team should be engaged ASAP. The Unity ...

November 03, 2016 | Approved | Level 30 = Customers | 491275 | Unity Hybrid flash,Unity All Flash,Unity 300F,Unity 400F,Unity 500F...More

•             Unity Connect Home: LUN X is unavailable and requires a Storage Integrity Check - Error Code 14:600e9

Unity array dials home with error code 14:600e9 - LUN X is unavailable and requires a Storage Integrity Check A LUN can be offline or unavailable for different reasons. Dell EMC Recovery Team should be engaged ASAP. The Unity Administrator should try to ...

November 03, 2016 | Approved | Level 30 = Customers | 491274 | Unity Hybrid flash,Unity All Flash,Unity 300F,Unity 400F,Unity 500F...More

•             Unity Connect Home: An internal system service required for metrics X is offline. System metrics are not available - Error Code 1:12dcd00

Unity array dials home with error code 1:12dcd00 - An internal system service required for metrics X is offline. System metrics are not available. A secondary alert would be: Performance metrics are unavailable (Error 14:5010007) The Unity Administrator should ...

November 03, 2016 | Approved | Level 30 = Customers | 491280 | Unity Hybrid flash,Unity All Flash,Unity 300F,Unity 400F,Unity 500F...More

•             Unity: Adding additional LDAP servers to nas / ldap config in GUI causes config to lose bind account information for the NAS server

Environment: Unity OE: 4.0.x.xxxxxxx NAS server with multiprotocol access configured Start situation: NAS server has one LDAP server with bind DN and password set. Everything works ok: LDAP setting for the share before modifications: uemcli /net/nas/ldap -server ...

November 03, 2016 | Approved | Level 30 = Customers | 490946 | Unity Hybrid flash,Unity All Flash,Unity 300F,Unity 400F,Unity 500F...More

•             Unity: How to download files from the secondary SP

When connecting to a Unity array over SSH, direct access is only possible to the primary SP. In order to connect to the peer SP, you need to SSH into it from the primary SP (with "ssh peer", or "ssh spX", where X is the opposite from the SP you are in at the moment). ...

November 03, 2016 | Approved | Level 30 = Customers | 491071 | Unity Hybrid flash,Unity All Flash,Unity 300F,Unity 400F,Unity 500F...More

•             Unity: How to find and download DUMP files from a Unity system

Unity dumps are located in /EMC/backend/service/data_collection/cores/ on each SP. For now, these can only be retrieved via SSH. A simple command to list all DUMPs on a specific SP is svc_dc -lcd (list core dump). This will list all available DUMPs on this SP. ...

November 03, 2016 | Approved | Level 30 = Customers | 491078 | Unity Hybrid flash,Unity All Flash,Unity 300F,Unity 400F,Unity 500F...More

•             MTREE resync after Collection replication cutover

Generally in data domain tech refresh scenarios, collection replication is performed for data migration and a cut over is performed to the new data domain. Existing data domains are either a source or a target for a replication and so special care must be taken while planning tech refresh. ...

November 03, 2016 | Approved | Level 30 = Customers | 490192 | Data Domain,Data Domain Replicator

•             Drop-down List Widget Allows Empty or Custom Values To Be Entered and Saved

Behavior is slightly different depending on the xCP Patch version. In 2.2 P15 and below, if a user tries to type their own value into the Drop-down, it will be saved as an empty value. In 2.2 P16 and higher, the custom value will be saved. We cannot lock the Drop ...

November 03, 2016 | Approved | Level 30 = Customers | 491526 | Documentum xCP 2.2

•             Client registration failed with error "No response code from MCS"

If an Avamar client is registered to an Avamar server and we attempt to re-register at another Avamar server, an error might be received "No response code from MCS". The client's "avagent log" (in the avs\var directory) shows the following message sequence: 2016 ...

November 03, 2016 | Approved | Level 30 = Customers | 491518 | Avamar Client for Windows

•             vm proxy registration hangs

After Avamar server upgraded to Avamar v7.3, proxy server registration stopped working. when trying to reregister, it hangs at "UN-Registering with the MCS" From proxy side, when trying to run initproxyappliance.sh to register the proxy to MCS. the avagent.log shows the following info. ...

November 02, 2016 | Approved | Level 30 = Customers | 491521 | Avamar Client for VMware 7.3.100-233,Avamar Client for VMware 7.3.100-226

•             Captiva Capture 7.5: Unable to connect to Capture Server From Designer (Incorrect password/username)

Having invalid or forgot password/username on the Capture Server will not allow users to connect to Capture Server from Designer. Users are not able to login to a selected Capture Server because invalid password/username and there is no password reset options. How do we fix this? ...

November 02, 2016 | Approved | Level 30 = Customers | 491396 | Captiva Capture 7.5,Captiva Capture 7.1

•             ECS: Where to get Elastic Cloud Storage Product Documentation

Where to get Elastic Cloud Storage Product Documentation. Elastic Cloud Storage Product Documentation can be downloaded via link below, 2.1.x https://community.emc.com/docs/DOC-50101 2.2.x https://community.emc.com/docs/DOC-51261 3.0.x https://community. emc.com/docs/DOC-53956 The other place is on ...

November 02, 2016 | Approved | Level 30 = Customers | 491404 | ECS Appliance Software with Encryption,ECS Appliance Software without Encryption,ECS Software,ECS Appliance

•             ESA-2016-141: EMC Cloud Tiering Appliance Security Update for OpenSSL Vulnerability

The OpenSSL component within the EMC Cloud Tiering Appliance Family has been updated to address a memory corruption vulnerability (CVE-2016-2108) in the ASN.1 encoder of OpenSSL. For more information about any of the Common Vulnerabilities and ...

November 02, 2016 | Approved | Level 30 = Customers | 491502 | Cloud Tiering Appliance/VE - High Availability 10.0,Cloud Tiering Appliance,Cloud Tiering Appliance 7.5 P5,Cloud Tiering Appliance/VE 7.5 P5,Cloud Tiering Appliance/VE - High Availability 7.5 P5...More

•             Avamar 7.3.0.x: GSAN fails to start on AVE deployed on Hyper-V

Avamar software (GSAN) fails to start. This same behavior can be observed during an upgrade to 7.3.0.x version. Starting Avamar on an AVE deployed on Hyper-V platform fails with the following errors Sample error 1: [TEST-AVE: check.dpn (Mrun-all) v1.73] ERROR ...

November 02, 2016 | Approved | Level 30 = Customers | 491431 | Avamar Server,Avamar Server 7.3

•             MFE SRDF-HC: MSC with PAVO Enabled results in multiple LOGREC records

EMC Software: Mainframe Enablers MSC Cycle Switching with PAVO enabled results in an extra PAVO resume call. This generates a Logrec record after every cycle switch for PAVO module ESFHPAVC with a problem type of resume without a suspend: The Logrec ...

November 02, 2016 | Approved | Level 30 = Customers | 491225 | Mainframe Enablers,Mainframe Enablers 7.6 and all Level Sets/PTFs,Mainframe Enablers 8.0,Mainframe Enablers 8.1

•             ESA-2016-136: EMC Documentum Kazeon Security Update for multiple embedded component vulnerabilities

Oracle Java component within the EMC Documentum Kazeon has been updated to address various vulnerabilities disclosed by Oracle earlier this year http://www.oracle.com/technetwork/security-advisory/cpujul2016- 2881720.html. CVE Identifiers: CVE-2016-3587 ...

November 02, 2016 | Approved | Level 30 = Customers | 491499 | Kazeon

•             MFE ConGroup: Congroup hung while performing a TAKEOVER command on Control system.

From the customers viewpoint, Congroup hung while performaning a TAKEOVER command on the GDDR Control system (DC1 ). A STOPLOCK was held by multiple CG LPARS . A QUERY showed the CG hang/wait condition : yyyy (DC1) 14.29.04 STCxxxxx CGRP282I ...

November 02, 2016 | Approved | Level 30 = Customers | 488975 | Consistency Groups for z/OS,Mainframe Enablers,Mainframe Enablers 8.0

•             ViPR SRM Cannot add ViPR SRM to ESRS

Cannot add ViPR SRM to ESRS. Work with your network team to open up port 9443 bi-directionally. Should the issue persists after opening port 9443, check out How to configure ViPR SRM for ESRS connectivity. Port 9443 is used for communication between the ViPR SRM frontend host and the ESRS VE host. ...

November 02, 2016 | Approved | Level 30 = Customers | 491295 | ViPR SRM 4.0.1

•             VNXe3200 Host Access / Attaching / Detaching Snapshots

HOST ACCESS The procedure for giving the host access is the same as giving the host access to a LUN or File System. Instead, you can select those types of storage containers along with a snapshot. The only rule is that Snapshots can only be attached to one host at a time. ...

November 02, 2016 | Approved | Level 30 = Customers | 490615 | VNXe1 Series,VNXe1000 Series,VNXe2 Series

•             Upgrading to 4.0.1 VMAX SolutionPack clarification on Solutions Enabler version

After the upgrade to ViPR SRM 4.0.1, and reviewing the Solution Pack for VMAX, the highest version recommended is 8.2. This is incorrect as the VMAX 3 and SRM 4.0.1 support Univmax/SE 8.3. See attached screenshot. Engineering has created a internal ticket to make changes to this screen. ...

November 02, 2016 | Approved | Level 30 = Customers | 491167 | ViPR SRM 4.0.1

•             Changing ESA 4.1 down to 3.5

Customer needs to use ESA 3.5 due to non support of older VMAX arrays in ESA 4.1. There is no procedure to completely remove the EMC adapter from VrOPS. Remove all instances from the EMC Adapter, then install the ESA 3.5 pak file. See attached screenshot for removing all instances. ...

November 02, 2016 | Approved | Level 30 = Customers | 491101 | Storage Analytics 3.5,Storage Analytics 4.0,Storage Analytics 4.1

•             VNXe Pool space reclamation

In order to return space to a pool on the VNXe3200, follow any of the following methods: Using UFS64 NFS thin File Systems and deleting data within this storage will return unused space to the storage pool. For details see (page 12): https://support.emc.com/docu57995_VNXe3200 ...

November 02, 2016 | Approved | Level 30 = Customers | 490302 | VNXe1 Series,VNXe3300,VNXe3100,VNXe3150,VNXe3200...More

•             VMAX3 not collecting data with ESA 4.0

After upgrading Unisphere from version 8.2 to 8.3, data is not collected for VMAX3. Unisphere was upgraded due to a security bulletin recommending customer upgrade from 8.2 to 8.3 Customer currently has ESA 4.0 installed and has followed the correct configuration ...

November 02, 2016 | Approved | Level 30 = Customers | 490599 | Storage Analytics 4.0,Storage Analytics 4.1

•             Zoning Tape Library to FC ports of Unity can causing both SPs panic..

When customer was zoning their tape library it was zoned to Unity FE ports this cause both SPs panics and resulting in DU. Removed the alias from the zone. The problem is that tape library is issuing us a PLOGI then issuing us a PRLI that does not set the initiator bit (which makes sense if they are only a target. ...

November 02, 2016 | Approved | Level 30 = Customers | 489627 | Unity 300,Unity 400,Unity 500,Unity 600

•             SNMP collector reporting speed mismatch

Excessive errors being reported in the Generic SNMP collector logs; specifically Missing property 'maxspeed' WARNING -- [2016-08-26 08:37:00 EDT] -- PropertyArithmeticHandler::handle(): An error has occured while processing: Missing property 'maxspeed' on raw value: 1472215020: group::10.106.55.31 ...

November 02, 2016 | Approved | Level 30 = Customers | 490006 | ViPR SRM,ViPR SRM 3.7 SP1

•             Host Connection Status

ESX host lost connection from unity storage platform intermittently. Alarm Definition: ([Event alarm expression: Lost Storage Connectivity] OR [Event alarm expression: Lost Storage Path Redundancy] OR [Event alarm expression: Degraded Storage Path Redundancy ...

November 02, 2016 | Approved | Level 30 = Customers | 490964 | Unity 300,Unity 400,Unity 500,Unity 600

•             Avamar Online Compatibility Guide Application

In order to validate application compatibility with your version of Avamar, please use the following online guides: For Avamar 7.0.x and earlier: https://support.emc.com/docu32263_Avamar-Compatibility-and- Interoperability-Matrix.pdf?language=en_US For Avamar 7.1 and later: http://compatibilityguide.emc.com:8080 ...

November 02, 2016 | Approved | Level 30 = Customers | 491492 | Avamar Client

•             How to Create Capability Profiles for VVOL Data Stores in Unity Arrays

For VVOL Data Store, created on unity Arrays you Must create a Capability Profile (CP) before you can create VVOL datastores. VVol datastore can be created from more than one Array pool. From UEMCLI you can create the CP using the below command (see ...

November 02, 2016 | Approved | Level 30 = Customers | 490778 | Unity Family

•             MSDS or material safety data sheets required

Please supply the following information: 1. Sales Order Number or 2. Serial Number Please send an email request for MSDS to DangerousGoodsTr ansportCompliance@emc.com with supplied Sales Order Number or Serial Number. multiple products are supported. 491430.

November 02, 2016 | Approved | Level 30 = Customers | 491430 | VNX/VNXe Family,Xtrem,Unity Family,VMAX Family,VPLEX for All Flash

•             How to Resolve Error code 0x7d13001 on Unity Array

A GUI user will see a pop up window System encountered unexpected error.....Error Code: 0x7d13001. From Unity Release notes this message has been seen a few times and is typically caused by multiple jobs running concurrently. 1. Using Unisphere to create a Pool after Fast cache creation. ...

November 02, 2016 | Approved | Level 30 = Customers | 489622 | Unity Family

•             LDAPS fails to login , appears to have UniArch_SecurityEJB.jar missing

Environment was change to support LDAPS in a new domain. Jboss standalone.xml was updated however xPression fails to allow users to login. Do not use \= \r \n in the password itself. Password must be in CLEAR TEXT on startup and xPression will convert this to a HASH and update the configuration file. ...

November 02, 2016 | Approved | Level 30 = Customers | 490634 | Document Sciences xPression,Document Sciences xPression xDesign

•             OneFS: Error "localhost: RPC: Program not registered" when running dnscache commands on Isilon

The dnscache commands may give an error like the following: # isi networks dnscache flush localhost: RPC: Program not registered. Ignore if DNS caching is not needed or enabled it. OneFS 7.1-7.2 # isi networks dnscache enable OneFS 8.0.0.x # isi network groupnets ...

November 02, 2016 | Approved | Level 30 = Customers | 490294 | Isilon,Isilon OneFS

•             Why does restarting a scale server resolve a IndexPlus client connectivity issue when clients are unable to see all servers belonging to the Scale Server group?

Why does restarting a scale server resolve a IndexPlus client connectivity issue when clients are unable to see all servers belonging to the Scale Server group? The reason why the restart resolves the issue is because it refreshes the Servers and connections to all Clients. ...

November 02, 2016 | Approved | Level 30 = Customers | 489938 | Captiva Capture 7.5,Captiva Capture,Captiva Capture 7.1

•             xDesign 4.6 document have a different line/paragraph spacing compared to previous release

doument style contains a style where line break is multple of 1.15 lines, it should be single spaces based on customer template being used. Refer to the xPression documentation on how to convert your existing MS Word DOT or DOTM files to the xPression 4.6 format and update your documents using xDesign. ...

November 02, 2016 | Approved | Level 30 = Customers | 490625 | Document Sciences xPression,Document Sciences xPression xDesign

•             How to apply a dynamic UPS hyperlink to the HTML Output (E-mail) that is designed in xDesign

A customer was trying to apply a dynamic UPS hyperlink to their HTML Output (E-mail) that was designed in xDesign (xPublish) and it wouldn't work. UPS Hyperlinks use a standard URL, but it has a dynamic tracking number appended to the end of the URL. See ...

November 02, 2016 | Approved | Level 30 = Customers | 491466 | Document Sciences xPression xDesign 4.6,Document Sciences xPression xDesign 4.5 SP1

•             Unable to add new field to customer data schema

The customer was trying to add a new field to the customer data schema, but it was not taking effect. The field was added to the XSD file and showed up within xAdmin when pressing the "Get Schema" button. They were able to map the field for the customer data Reading Definition. ...

November 02, 2016 | Approved | Level 30 = Customers | 491485 | Document Sciences xPression Enterprise Edition - Publish Engine 4.5 SP1,Document Sciences xPression Enterprise Edition - Publish Engine 4.6

•             Unable to configure LDAP-SSL using Unisphere for VMAX 8.3 on embedded instance. Error: LDAP-SSL Validation error com.emc.csp.error.SystemException: LDAP Server is down

Unable to configure LDAP-SSL using Unisphere for VMAX 8.3 on embedded instance (:8443). Error: LDAP-SSL Validation error com.emc.csp.error.SystemException: LDAP Server is down Customer tries to configure LDAP on vApp manager (5480), and gets: SMAS ...

November 02, 2016 | Approved | Level 30 = Customers | 491481 | Unisphere for VMAX 8.3

•             VIPR Controller: User can see and launch Service Catalog item in Recently Used even if excluded from ACL

To set the ACL for a certain user (user_1), part of the User group (group_1) to be able to run a certain service (service_xxx), do the following: From the UI, go to Service Catalog > Edit Catalog, choose the service and then choose to edit it from the pen sign. At the ...

November 02, 2016 | Approved | Level 30 = Customers | 490100 | ViPR Controller

•             ViPR Controller: Syncing - Configuration cannot be changed at this time, the system is not stable.

The ViPR application is in a constantly "Syncing" state. The General Configuration tabs all show the following message: Syncing - Configuration cannot be changed at this time, the system is not stable. Running the command /opt/storageos/cli/bin/viprcli system ...

November 02, 2016 | Approved | Level 30 = Customers | 489981 | ViPR Controller Controller 2.3,ViPR Controller

•             ViPR Controller: After upgrading ViPR Controller, catalog services are not accurately reflected

After upgrading ViPR Controller, catalog services are not accurately reflected. Per the ViPR Install, Upgrade and Maintenance Guide, the catalog must be manually refreshed: Note the following about ViPR Controller after an upgrade: l Modified ViPR Controller catalog services are always retained on upgrade, but to obtain ...

November 02, 2016 | Approved | Level 30 = Customers | 491048 | ViPR Controller,ViPR Controller Controller 3.5

•             Not correct compression reporting of DDBoost backup images and savesets

DDBoost backup images or save sets are missing compression statistics. The compression reporting is corrected on Data Domain OS 6.0 and plug-in 3.3 combination. The existing workaround is to upgrade to version 5.7.3.0 and take following steps: a) Go to SE ...

November 02, 2016 | Approved | Level 30 = Customers | 491362 | Data Domain Boost - Open Storage

•             xPlore local CPS and remote CPS configuration

When configuring xPlore CPS instances, the best practice should be local CPS for search only and remote CPS for indexing only. The local CPS and IndexServer must be on the same machine. If local the CPS is configured to process searches only (which is far ...

November 02, 2016 | Approved | Level 30 = Customers | 490565 | Documentum xPlore

•             CVE-2016-5195 Dirty COW vulnerability in Linux Kernel

Dirty COW (Dirty copy-on-write) is a computer security vulnerability for the Linux kernel that affects all Linux-based operating systems. This bug is still under investigation by XtremIO R&D. It is a local privilege escalation bug that exploits a race condition in the implementation ...

November 02, 2016 | Approved | Level 30 = Customers | 491347 | XtremIO

•             symrdf -g <DgName> -bcv command failed on VMAX3.

Is it possible to configure a DG to run symsnapvx and symrdf commands against it? DELL-EMC Engineering is currently investigating this problem. A permanent fix is still in progress. Contact the EMC Customer Support Center or your Service Representative for assistance and quote this article number. 490643.

November 02, 2016 | Approved | Level 30 = Customers | 490643 | Solutions Enabler 8.2

•             SRDF/CE resource deadlocks on failover

SRDF/CE resources fail due to a deadlock condition. In the cluster.log: ERR [RHS] RhsCall::DeadlockMonitor: Call ONLINERESOURCE timed out by 15 milliseconds for resource 'EMC_GroupName'. ERR [RHS] Resource EMC_GroupName handling deadlock. Cleaning current operation. ...

November 02, 2016 | Approved | Level 30 = Customers | 489883 | SRDF/Cluster Enabler,SRDF/Cluster Enabler 4.2.1,SRDF/Cluster Enabler 4.2

•             ScaleIO system will be down when Patrol Real is enabled

On every Friday night, users will observe the whole ScaleIO system will be down due to SDS device IO errors without anything being done. In ESXi vmkernel log, users will see below IO errors on local disks: 2016-09-17T03:34:55.567Z cpu29:38824)PVSCSI: 2467 ...

November 02, 2016 | Approved | Level 30 = Customers | 490432 | ScaleIO 2.0

•             SRDF/CE: Either no storage array is locally attached to the host [HOSTNAME] or could not find remote storage attached to local storage

Error during Configure CE wizard: Either no storage array is locally attached to the host [HOSTNAME] or could not find remote storage attached to local storage In symapi.log: EMC:SRDF/CE for MSCS issue_syscall_target PSCphysdevinfo_9204_01. sts: SYSCALL_INVALID_RESPONSE_RC ...

November 02, 2016 | Approved | Level 30 = Customers | 489947 | SRDF/Cluster Enabler 4.1.4,SRDF/Cluster Enabler,SRDF/Cluster Enabler 4.1.3,SRDF/Cluster Enabler 4.2.1,SRDF/Cluster Enabler 4.2

•             Configuring an activity where the performer list is determined on some conditional expression does not allow you to use multivalued attributes as the performer list, xCP Designer 2.3

Configuring an activity where the performer list is determined on some conditional expression does not allow you to use multivalued attributes as the performer list when the workflow is to have multiple users or groups. You can select the multivalues attribute and ...

November 02, 2016 | Approved | Level 30 = Customers | 490084 | Documentum xCP Designer,Documentum xCP Designer 2.3,Documentum xCP Designer 2.2

•             Slow Avamar Restore performance of Windows deduplicated data

Restore of files/folders that were backed up on Windows 2012 deduplicated volume in optimized state is significantly slow in comparison to standard or non-optimized (not affected by Windows 2012 dedupe) files. Restore individual sub-folders or files instead of the parent folder as a workaround. ...

November 02, 2016 | Approved | Level 30 = Customers | 490635 | Avamar Client for Windows

•             Unable to restore Exchange folders with Polish characters

GLR restore of mailbox folders containing Polish characters recovers no email items or subfolders. You may see errors in the avmapi.log file similar to the following: avmapi Info <18232>: Attempting to open message store [avmapi] Beginning copy from "Różny ...

November 02, 2016 | Approved | Level 30 = Customers | 490183 | Avamar Plug-in for Exchange VSS

•             How to install Avamar plugin on windows platform from command line

Purpose of this article is to describe how to install Avamar plugin from command line (ie. when GUI is blocked). For most plugins it is enough to use msiexec in silent mode, but the problem occurs for plugins which require interaction. ie. plugin for exchange expects to choose if GLR should be installed or not. ...

November 02, 2016 | Approved | Level 30 = Customers | 491380 | Avamar

•             PPME 6.0 SP2 Error: Setup failed: PPME error(68)

powermig setup fails with - API: Error: Setup failed: PPME error(68): Failed to transfer the source reservation From PPME.log Error: PR Keys found on Target disk during Setup: Target Disk is harddisk31 Source Disk is harddisk1 harddisk31 has PR key : 0x40190028000 please clear the key manually to proceed. ...

November 02, 2016 | Approved | Level 30 = Customers | 490286 | PowerPath Migration Enabler for Windows,PowerPath Migration Enabler for Windows 6.0,PowerPath for Windows 6.0

•             RecoverPoint: vRPA upgrade failed (could not find port numbers for all supplied remote IPs)

NDU upgrade of RPSE using vRPA failing Failure to apply settings during Installation or NDU. Symptoms found in the logs: DM logs: 2014-12-02 08:32:49,584 [pool-1-thread-11] (DMUtils.java:45) ERROR -Got a failed return value for: failed at auto upgrade check ...

November 02, 2016 | Approved | Level 30 = Customers | 491467 | RecoverPoint SE,RecoverPoint virtual appliance

•             RecoverPoint for VMs: Unable to replicate Consistency Group (ERROR - UploadFileToDatastoreAction Failed)

Cannot create new Consistency Groups Getting error in the RP web client gui Accessibility of volume [WSW_CG, WSW-01_DR, CG_RSET_WSW-01_0_0_scsi] by splitter DR Cluster is unknown Symptoms found in the logs: Connector.log 2016-09-25 07:12:40,128 [pool-4-thread-8] (BaseAction.java:43) ERROR ...

November 01, 2016 | Approved | Level 30 = Customers | 491465 | RecoverPoint for Virtual Machines 4.3,RecoverPoint for Virtual Machines

•             restapi cannot get array info on Unisphere 8.2.0.5

-restapi calls for performance metrics still do not work properly, have tried to use browser to open URL: https://hostname:8443/univmax/ restapi/performance/Array/keys -returned null { "arrayKeyResult": { "arrayInfo": [] } did research on EMC server, restapi return array info on Unisphere 8.1 successfully, but cannot return ...

November 01, 2016 | Approved | Level 30 = Customers | 490138 | Unisphere for VMAX

•             When submitting DWG (AutoCAD) files through Supplier Exchange, they are not importing back into Capital Projects

When submitting DWG (AutoCAD) files through Supplier Exchange, I am not able to importing back into Capital Projects. Update the MIME Type value of acad format object via DA from blank value to image/vnd.dwg. Log into Supplier Exchange Update Deliverables ...

November 01, 2016 | Approved | Level 30 = Customers | 490539 | Documentum Capital Projects,Documentum Capital Projects Express,Documentum Capital Projects Express DaaS,Documentum Capital Projects Express PublicCloud,Documentum Capital Projects DaaS

•             How to configure pagination in D2

Note that the count displayed in doclist widget and the page count is driven by the user preference setting (d2c_preferences.pagination_number). Object counts less than what is configured in user's preference will not show total number and will not show pagination. ...

November 01, 2016 | Approved | Level 30 = Customers | 490813 | Documentum D2,Documentum D2 4.5,Documentum D2 4.6

•             xDashboard Error: Object doesn't support property or method 'getElementsByClassName'

November 01, 2016 | Approved | Level 30 = Customers | 491458 | Document Sciences xPression Enterprise Edition - Publish Engine 4.6

•             How to locate information in xPression logs to determine/assign data points in the log files.

xPression 4.5 SP1 In order to capture a report or a queryOutput Statistics Reports could be used. As far as capturing status/document name/ username/OP for xResponse as well. And this reports are available both through xDashboard UI and xFramework API. Before ...

November 01, 2016 | Approved | Level 30 = Customers | 491457 | Document Sciences xPression xResponse 4.5

•             Which foreign languages are supported in xPression 4.5 SP1 and 4.6?

Question: Which foreign languages are supported? It seems there is no official announcement. Answer: Pression supports any language that can be represented with the UTF-8 character set. But, you have a limitation that xPression can only produce Left-to-Right and Top-to-Bottom languages. ...

November 01, 2016 | Approved | Level 30 = Customers | 491453 | Document Sciences xPression Enterprise Edition - Publish Engine 4.6 SP1,Document Sciences xPression Enterprise Edition - Publish Engine 4.5 SP1,Document Sciences xPression Enterprise Edition - Publish Engine 4.6

•             AX 8.1 - New Users do not get full text search results when running a full text query in Web Access .Net.

New Users do not get full text search results when running a full text query in Web Access .Net. The problem user is inheriting permissions from a CM group with print, full text index, display, and full text query at the app level. When the client does a Full Text search ...

November 01, 2016 | Approved | Level 30 = Customers | 491252 | ApplicationXtender Web Access.NET 8.1

•             Line Annotations made perfectly straight disappear in WX 8.1.

Line Annotations made perfectly straight disappear in WX 8.1. After the mouse button is released, the annotation disappears. This includes arrows and lines, both horizontal and vertical. WX can display perfectly straight lines created by AX Document Manager, or earlier versions of WX. ...

November 01, 2016 | Approved | Level 30 = Customers | 491247 | ApplicationXtender Web Access.NET 8.1

•             AX Admin 8.1 allows login for SYSOP but not for Windows authenticated users

AX Admin 8.1 allows login for SYSOP but not for Windows authenticated users. When performing log in, use domain\username. The client is not using the domain name with the password. 491446.

November 01, 2016 | Approved | Level 30 = Customers | 491446 | ApplicationXtender Desktop 8.1,ApplicationXtender Desktop 8.0

•             Unisphere for VMAX doesn't report any alerts

OS: Microsoft Windows Server 2008 R2 Enterprise UniVMAX: 8.1.0.6 Solutions Enabler: V8.1.0.0 Related alert settings are enabled in Unisphere for VMAX. (For example, Environmental Alert is enabled to ensure "Power Supply A faulted" should be reported in the alerts. ...

November 01, 2016 | Approved | Level 30 = Customers | 489098 | Unisphere for VMAX

•             What does NFSv4.0/4.1 support in Unity?

--Support for NFSv4.0, 4.1, and NFSv4 ACLs --Support for single authentication domain per NAS Server --Support for local Netgroups (Not LDAP Netgroups) --Enable NFSv4 on the NAS Server (Enable or disable at any time. When disabled, only NFSv3 is supported ...

November 01, 2016 | Approved | Level 30 = Customers | 490926 | Unity Family

•             How to use the older default navigation in Vipr SRM 4.0.1

Starting in SRM 4.0.1 The Vipr SRM user interface now has an icon navigation interface, replacing the treeview found in earlier versions: Vipr SRM 4.x allows one to revert back to the default navigation style. In the user interface, simply click on settings: Then click ...

November 01, 2016 | Approved | Level 30 = Customers | 491449 | ViPR SRM 4.0.1,ViPR SRM 4.1

•             How to enable NFSv4 / 4.1 in Unity

Enabling NFSv4 Support from Unisphere on NAS Server: File > NAS Servers > Properties > Sharing Protocols > NFS --Select checkbox for NFSv4 enabled Enabling NFSv4 Support on an Existing NFS NAS Server from UEMCLI: C:\>uemcli -d -u Local/admin -p /net/nas/server -id nas_2 set -enableNFSv4 yes ID = nas_2 ...

November 01, 2016 | Approved | Level 30 = Customers | 490928 | Unity All Flash,Unity Family,Unity Hybrid,UnityVSA (Virtual Storage Appliance)

•             SAM Adapters: Will the SCOM Adapter support SCOM 2016 (System Center 2016)?

November 01, 2016 | Approved | Level 30 = Customers | 491379 | Smarts Service Assurance Manager Adapters

•             MFE SRDF: RACF XFACILIT profiles for MFE 8.0 SRDF Host Component feature are missing from the MFE Installation and Customization Guide

The RACF XFACILIT RESOURCES will be added to MFE 8.1 manuals via a Documentation update. Here are the examples of RACF Resources that can be used for MFE 8.0 Host Component: RDEFINE XFACILIT (EMC.ADMIN.CMD.SRDF.HELP.CMDLIST ) UACC ...

November 01, 2016 | Approved | Level 30 = Customers | 485158 | SRDF Host Component for z/OS,Mainframe Enablers,Mainframe Enablers 8.0,Mainframe Enablers 8.1

•             ViPR SRM Is there a procedure for data migration from one VM vApp to a 4 VM vApp ?

Is it possible to migrate data from 1 VM vApp ViPR SRM 4.0.1 to a 4 VM vApp ViPR SRM 4.0.1 installation? There is no procedure for a all in one to a 4 VM vApp migration. It is suggested to start a new vApp and not migrate the data. 491377.

November 01, 2016 | Approved | Level 30 = Customers | 491377 | ViPR SRM 4.0.1

•             Unity SMB share creation failure

Relevant Article KB491146. Problem Description: When trying to create an SMB share with the name 'home', the following error appears: Failed: The specified SMB share could not be created. (Error Code:0x900a213). Resolution. The reason for this error is that there is already a default share called HOME. ...

November 01, 2016 | Approved | Level 30 = Customers | 491155 | Unity All Flash,Unity 300F,Unity 400F,Unity 500F,Unity 600F...More

•             Unity OE upgrade fails if there are ".bin" files in /cores/service (Error Code: 0x6000cb9)

A Unity OE upgrade will fail if there are ".bin" files in /cores/service/ GUI might show something like: Delete the "esrs_checker.64.bin" file from /cores/service/, and re-upload the upgrade image. The upgrade should work fine after this. If further assistance is required please engage DellEMC customer support for assistance. ...

November 01, 2016 | Approved | Level 30 = Customers | 490514 | Unity Hybrid flash,Unity All Flash,Unity 300F,Unity 400F,Unity 500F...More

•             ESA-2016-139: EMC Data Domain DD OS 6.0 Family Security Update for Multiple Embedded Components Vulnerabilities

The embedded components are updated for the following vulnerabilities: Oracle Java. CVE-2013-5782 CVE-2013-5830 CVE-2013-5802 CVE-2013-5825 CVE-2013-4002 CVE-2013-5823 CVE-2013-5780 CVE-2013-5803 CVE-2013-5907 CVE-2014-0423 CVE ...

November 01, 2016 | Approved | Level 30 = Customers | 491422 | DD OS 5.5,DD OS 5.4,DD OS,DD OS 5.7,DD OS 5.6

•             How to add SMTP server settings for Unity array

-->From the "Update system setting" on the top right corner, choose "Alerts" tab, then e-mail and SMTP option. --> Add the required list of mails that would like to receive system alerts. -->Add the severity level of the alerts to send. Here is the illustration of the different ...

November 01, 2016 | Approved | Level 30 = Customers | 491014 | Unity Family

•             BBUs are not charging

- BBUs have failed, but in a connected - enabled state. - Battery charge is less than 70% and not charging. xmcli (tech)> show-bbus Name Index Model Serial-Number Power-Feed State Connectivity-State Enabled- State Input Battery-Charge BBU-Load Voltage ...

November 01, 2016 | Approved | Level 30 = Customers | 491363 | XtremIO

•             RecoverPoint for VM: failed to join cluster

Deployment Manager Add Cluster will fail withthe following error: Operation failed. Error: An error occurred in communication to the new cluster. If cluster connectivity is over IP, check the IP connectivity over WAN. If cluster connectivity is over Fibre Channel, check the zoning. ...

November 01, 2016 | Approved | Level 30 = Customers | 491419 | RecoverPoint,RecoverPoint for Virtual Machines

•             OneFS: Multiprotocol access problems due to synthetic mappings in mapping database

Multiprotocol access to files and directories may not work as expected if there are inconsistencies in mappings between SID and UID/GID between an authentication provide like Active Directory and the mapping database on the Isilon. Remove mapping entries ...

November 01, 2016 | Approved | Level 30 = Customers | 490186 | Isilon,Isilon OneFS

•             ViPR Controller || How to get the zookeeper version

To get the Zookeeper version follow the following steps: log in to any ViPR node; navigate to directory /opt/storageos/bin; ./zkCli.sh help; the version will be found in the below screenshot; 491410.

November 01, 2016 | Approved | Level 30 = Customers | 491410 | ViPR Controller

•             RECOVERPOINT: RPA GUI showing unknown luns when creating consistency groups

Listing of certain LUNs (Showing only in the RPA, not in VNX) while creating a new consistency group Size Vendor Volume UID 64.0 GB DGC LUN 63994 (63994) 60:06:01:61:23:45:67:89:2e:30:30:33:31:36 2.00 GB DGC LUN 63995 (63995) 60:06:01:61:23:45:67:89:2d:30:30: 33:31:36 2.00 GB DGC LUN 63996 (63996) 60 ...

November 01, 2016 | Approved | Level 30 = Customers | 491406 | RecoverPoint SE

•             Taskspace 67sp3 - how to enable right click option Get Task when selecting multiple workitem objects.

Problem: Right click 'Get Task' not available. This function available in 6.6. We have an option to enable 'Get Task' for multiple tasks. It was disabled by default post 6.6. However we can change it by modifying the following tag in /taskspace/config/actions/imaging ...

October 31, 2016 | Approved | Level 30 = Customers | 491400 | Documentum TaskSpace

•             DPA: Dashboard Viewlets indicate Insufficient Data Collected

Dashboard Viewlets indicate Insufficient Data Collected and are not properly populated with data. Create a schedule for the dashboard viewlet and update the dashboard or viewlet to use that schedule. Alternatively you could choose and existing schedule if one exists that will fit your need. ...

October 31, 2016 | Approved | Level 30 = Customers | 490417 | Data Protection Advisor,Data Protection Advisor Family

•             DPA: After upgrading from 6.2.2 to 6.2.3 reports no longer run or take much longer to run than before

After upgrading from 6.2.2 to 6.2.3, scheduled reports that had run successfully in 6.2.2 are unable to complete. Running system reports against a smaller scope also fail to complete or take hours to finish. Resolved in DPA 6.2.3 patch 419 and above. The Patch is available through EMC Technical Support. ...

October 31, 2016 | Approved | Level 30 = Customers | 489870 | Data Protection Advisor,Data Protection Advisor 6.2 SP3

•             DPA: How to restrict or limit RMAN collection of data in RMAN catalogue

When Oracle RMAN is discovered, and associated DPA data collection requests run, they run SQL selects some of which may not have a time period or some other method that would restrict the size of the selected data. As such the data returned from the select can be very large and require a large amount of temp space. ...

October 31, 2016 | Approved | Level 30 = Customers | 490228 | Data Protection Advisor,Data Protection Advisor Family

•             DPA: Error evaluating source Clone Job Details: column reference "f_domain_name" is ambiguous

Error when adding condition to Clone Job Details source using Domain Name field. Issue can be reproduced using the following steps: 1) Create new report template and add Clone Job Details data source. 2) Add any condition for Domain Name column in the source properties, for example: Domain Name contains 'test'. ...

October 31, 2016 | Approved | Level 30 = Customers | 489352 | Data Protection Advisor 6.2,Data Protection Advisor 6.2 SP1,Data Protection Advisor 6.2 SP3,Data Protection Advisor 6.2 SP2

•             how to identify if the file system is user FS or datamover root FS

Using server_df command to verify if the folder is correct user filesystem mountpoint. [root@VNX5400-1CS1 slot_2]# server_df server_2 server_2 : Filesystem kbytes used avail capacity Mounted on jimmy_fs 968024 592 967432 0% /jimmy1. 491323.

October 31, 2016 | Approved | Level 30 = Customers | 491323 | VNX1 Series,VNX2 Series

•             After LUN migration LUN appear in 2 Pools in unisphere

Customer states that he has migrated a LUN and after the migration has completed it still appears in its original Pool and in destination pool as well from Unisphere. The change was not updated in GUI so restart management server then re-open Unisphere to find ...

October 31, 2016 | Approved | Level 30 = Customers | 491217 | VNX1 Series,Unisphere for VNX,VNX OE for Block,VNX2 Series

•             How to acces the security logs for a NAS server for EMC unity

By default, each NAS server stores its Windows security log at c:\security.evt,. which has a size limit of 512 KB. You can directly access this security log through the C$. share of each NAS server with: \\storage_server_netbios_name\C$\security.evt. where storage_server_netbios_name is the NetBIOS name of the NAS server ...

October 31, 2016 | Approved | Level 30 = Customers | 491230 | Unity Family

•             Celerra: Unisphere stuck in blue screen due to certificate issue

We get java issues with Celerra while trying to open Unisphere. Celerra systems getting hung in blue screen when we try to login. >> Login to putty as root user and check /nas/sbin/nas_ca_certificate -display to verify certificate date. If the date is expired, Create ...

October 31, 2016 | Approved | Level 30 = Customers | 490074 | Celerra

•             Change the Service password

The following are the instructions to change the Service password: Note: Before you begin, both Storage Processors (SPs) must be present in the VNXe system and their boot mode must be Normal Mode. If you have removed an SP or an SP has failed, you must replace the SP before you can change the Service password. ...

October 31, 2016 | Approved | Level 30 = Customers | 490862 | VNXe1 Series,VNXe1000 Series,VNXe2 Series

•             What is supported on my Dell EMC product

EMC support matrices outline the supported: host operating systems, hardware, software, configurations, and limitations of a specified EMC product. Simple support matrices are provided for the following products: STORAGE: VMAX3 400K/200K/100K VMAX All ...

October 31, 2016 | Approved | Level 30 = Customers | 491262 | CLARiiON,VPLEX Series,VNX/VNXe Family,VSPEX,Xtrem...More

•             How to configure NTP server IP in Unity

This can be completed by logging into the Unity directly, then browsing to Settings --> Management --> System Time and NTP ++ To synchronize the storage system time with other nodes in the domain or network, select Enable NTP synchronization, and then select Add to specify the IP address of an NTP server. ...

October 31, 2016 | Approved | Level 30 = Customers | 490866 | Unity Hybrid flash,Unity 300F,Unity 400F,Unity 500F,Unity 600F...More

•             The batchrunner command line batch job stalled in xPression 4.5 SP1

The batchrunner command line batch job stalled in xPression 4.5 SP1 and there is no known reason why this should happen, because the job runs in xDashboard. The following error is seen in the log. The solution is found in the Batch Processing Guide. Use the ...

October 31, 2016 | Approved | Level 30 = Customers | 491401 | Document Sciences xPression Enterprise Edition - Publish Engine 4.5 SP1,Document Sciences xPression Enterprise Edition - Publish Engine 4.6

•             Rupee symbol not showing up in PDF output from xDesign

Rupee Symbol will not show up in .pdf output, but shows up in word and preview. Windows "Currency Symbol for the Indian Rupee " update needs to be installed on both Server and Client machines. See Microsoft: "An update to support the new currency symbol ...

October 31, 2016 | Approved | Level 30 = Customers | 491182 | Document Sciences xPression Enterprise Edition - Publish Engine 4.5,Document Sciences xPression Enterprise Edition - Publish Engine 4.5 SP1,Document Sciences xPression Enterprise Edition - Publish Engine 4.6

•             DCA V2: System dial home "3.2000 : Power Supply 3 or 4 Status: not available" when Power Supply 3 or 4 does not exist on the DCA.

System dial home "3.2000 : Power Supply 4 Status: not available" when Power Supply does not exist on the DCA. Example of the issue shown from the command line showing "No Reading" for the device: #ipmitool sdr type "Power Supply". [root@sdw1]# ipmitool ...

October 31, 2016 | Approved | Level 30 = Customers | 489928 | Data Computing Appliance V2

•             VCE Management Pack adapter is not collecting data from the Vision MSM server

The VCE Management Pack (VCEMP) software has been successfully installed in the customer vRealize environment. The VCEMP adapter has been created, and the adapter test passes successfully when contacting the VCE Vision MSM server, however no data is appearing on the VCE Dashboards. ...

October 31, 2016 | Approved | Level 30 = Customers | 491395 | VCE Management Pack for vRealize Operations

•             ESA-2016-135: EMC Disk Library for mainframe Security Update for Multiple Embedded Component Vulnerabilities

Multiple components within the EMC Disk Library for mainframe (DLm) have been updated to address various vulnerabilities: The embedded components are updated for the following vulnerabilities: Mesa. CVE-2013-1993. MozillaFirefox. CVE-2008-4063 CVE-2008 ...

October 31, 2016 | Approved | Level 30 = Customers | 491039 | Disk Library for mainframe,Disk Library for mainframe DLm2000,Disk Library for mainframe DLm1000,Disk Library for mainframe DLm6000

•             ViPR SRM Added AIX hosts not showing in Reports

There is no data collection for successfully discovered physical AIX hosts. They pass the tests in the Discovery Center, but do not show up in reports. Generic RSC collecting log has the followingrecurring error: LunMappingDetection-unix :RSC.pm did not return ...

October 31, 2016 | Approved | Level 30 = Customers | 491172 | ViPR SRM 3.6 SP2

•             ViPR SRM Is there any documentation that detailed the organization of the data available at ViPR SRM 4.x ?

There is the EMC M&R Web Services and REST API Guide. But there is no programmers guide available. 491285.

October 31, 2016 | Approved | Level 30 = Customers | 491285 | ViPR SRM 4.0.1

•             SRM 3.7 SP1 :: Multiple WARNING and SEVERE messages seen in the M&R health collector logs while executing toplogy job

M&R Health collector logs had below messages in the logs:- WARNING -- [2016-10-20 12:59:25 EDT] -- HttpRequestGroup::handleResponse(): Unable to connect to host localhost (500). Server returned the following message: Internal Server Error SEVERE -- [2016 ...

October 31, 2016 | Approved | Level 30 = Customers | 491314 | Watch4net,ViPR SRM 3.7 SP1

•             How to collect logs for EMC Storage Analytics in vRealize environment.

This article explains how to collect logs required for troubleshooting EMC Storage Analytics (ESA) issues. To collect logs for troubleshooting ESA issues in VMware vRealize environment, do the following: Log in to the vRealize Operations Manager UI. Navigate to the Administration pane. Select the Support option. ...

October 31, 2016 | Approved | Level 30 = Customers | 491392 | Storage Analytics

•             Register your VNXe product and install licenses

When you register your product, you gain instant access to easy-to-use tools to plan, install, maintain, and service your product. Registration also entitles you to software updates, installation tools, and more. Before you can create storage, you must install product and feature licenses on your system. ...

October 31, 2016 | Approved | Level 30 = Customers | 490633 | VNXe1 Series,VNXe1000 Series,VNXe2 Series

•             Available downloads and support tools for Unity and VNXe products

VNXe and Unity products offer a variety of tools, downloads, and language packs to further assist users with: upgrading, managing, and configuring Unity and VNXe products. The following links will provide a list of available downloads and tools for each product. ...

October 31, 2016 | Approved | Level 30 = Customers | 490628 | VNXe1000 Series,Unity Family,VNXe2 Series

•             VNXe3200: How to replace a SFP Module

Replacing the faulted hardware component Take the following actions to remove the faulted hardware part and install the replacement hardware part into the system. Summary of tasks for replacing an SFP module To replace a faulted SFP module you must complete the tasks below in the order in which they appear. ...

October 31, 2016 | Approved | Level 30 = Customers | 490350 | VNXe3200,VNXe2 Series

•             VNXe: Enable or disable Secure Shell on the system

To connect to the system and perform advanced system maintenance, you need to enable the Secure Shell (SSH) protocol on both Storage Processors (SPs). This service action allows you to run service tools, such as service actions or service scripts, on the VNXe system. ...

October 31, 2016 | Approved | Level 30 = Customers | 490609 | VNX1 Series,VNXe3200,VNXe1600,VNX2 Series,VNXe2 Series

•             Smarts NCM: Is it possible to restore v9.3 backup image on v9.4.x server?

When we have 2 servers, where one is production v9.3 Combo setup(old) and other is newly built test server having v9.4.x Combo setup; can we take backup of 1st server and perform restore on 2nd server to replicate the environment? No, the restore cannot be done with 9.3 backup image on 9.4.x server. ...

October 31, 2016 | Approved | Level 30 = Customers | 491365 | Smarts Network Configuration Manager

•             Data Domain: How to calculate the maximum size of disks which can be added to the active tier of a Data Domain Virtual Edition (DDVE) appliance

Data Domain Virtual Edition (DDVE) is a new product which, as of DDOS 5.7, allows Data Domain Restorers (DDRs) to be deployed as virtual machines in VMware ESXi or Microsoft Hyper-v environments. Once deployed data disks must be added to the active ...

October 31, 2016 | Approved | Level 30 = Customers | 491215 | Data Domain,Data Domain Virtual Edition

•             Is DLm compatible with FIDR (FICON Dynamic Routing, also known as exchange-based routing)?

  1. Is DLm compatible with FIDR (also known as exchange-based routing)? A. yes, DLm is compatible with this. 491371.

October 31, 2016 | Approved | Level 30 = Customers | 491371 | Disk Library for mainframe,Disk Library for mainframe DLm120,Disk Library for mainframe DLm960,Disk Library for mainframe Software,Disk Library for mainframe DLm8000...More

•             Smarts NCM: How to identify the current logging level in DS logs?

1) If you have entries like below in autodisc.log or commmgr.log file locate at $VOYENCE_HOME/logs, the logging level is set to default(0-2): Ex: Jun 22 10:32:23 :1085331776/locator#1: ---- Sub-thread ad,0a1f899208a6e53f89a57b7655010000#100010 - 0a1f899208a6e53f89a57b7655010000#100010 #1085331776 ...

October 31, 2016 | Approved | Level 30 = Customers | 491364 | Smarts Network Configuration Manager

•             What are the throughput thresholds for Unity Disk Drives

October 31, 2016 | Approved | Level 30 = Customers | 490886 | Unity Family

•             AIX 7.1 Native MPIO doesn't support LUNs from Unity array

AIX7.1 with Native MPIO finds generic disks for LUNs from Unity Stroage, the example as : hdisk8 Available 01-T1-01 Other FC SCSI Disk Drive hdisk9 Available 01-T1-01 Other FC SCSI Disk Drive. Per EMC Simple Support Matrix for EMC Unity EMC Unity 600F ...

October 31, 2016 | Approved | Level 30 = Customers | 489895 | Unity Family

•             MFE ConGroup: System Completion Code 0C4 Reason Code 11 in Consistency Group

Upon starting Consistency Group the following abend 04C-11 was received: 04.41.18 STC14115 $HASP373 GDDRCGRP STARTED 04.41.18 STC14115 ACF9CCCD USERID GDDRCGRP IS ASSIGNED TO THIS JOB - GDDRCGRP 04.41.18 STC14115 IEFUSI - REGION <16M SET BASED ON 0M AND MAX AVAILABLE ...

October 31, 2016 | Approved | Level 30 = Customers | 491080 | Consistency Groups for z/OS,Mainframe Enablers,Mainframe Enablers 7.6 and all Level Sets/PTFs

•             Why does the installer.properties file in an xPression 4.6, JBOSS 7.1 environment mention JBOSS 5.1.0?

A customer noticed the following in the Installer.properties file running xPression 4.6 JBOSS 7.1.1. They checked with Document Sciences Support who noticed the same thing. JBOSS_ROOT=E:\\jboss-as-7.1. 1.Final JBOSS_VERSION=5.1.0 Why does it say the ...

October 30, 2016 | Approved | Level 30 = Customers | 491360 | Document Sciences xPression Enterprise Edition - Publish Engine 4.6

•             xPression batch continued to run after being canceled in xDashboard

The batch was running when it should not of been running in xPression 4.5 SP1, so the customer cancelled it from the xDashboard Job Monitor screen, but the job continued to run in the background. Deleting a job from xDashboard only deletes that job from the xPression database so it is no longer tracked. ...

October 30, 2016 | Approved | Level 30 = Customers | 491359 | Document Sciences xPression Enterprise Edition - Publish Engine 4.5 SP1,Document Sciences xPression Enterprise Edition - Publish Engine 4.6

•             Form Definition not present in AFP output in xPression 4.5 SP1

When trying to create AFP output from xPression the output was missing the Form Definition in the AFP file so it cannot be processed by the print queue. Only the features from a single ppd can be used and features can't be installed that don't exist in that one ppd. ...

October 30, 2016 | Approved | Level 30 = Customers | 491358 | Document Sciences xPression Enterprise Edition - Publish Engine 4.5 SP1,Document Sciences xPression Enterprise Edition - Publish Engine 4.6

•             Error: "Invalid Microsoft Word Template path. Please fix the path through Document Properties before attempting to author/view/publish any Content or generate xml"

The following pop-up message is seen when opening a Document in xDesign. 1. Click Ok, on the error message and select the document in the upper-left hand corner of the screen. 2. Right-click on the Document and select Properties. 3. This window will be displayed. 4. Click on the Templates tab, and then click Browse. ...

October 30, 2016 | Approved | Level 30 = Customers | 491357 | Document Sciences xPression xDesign

•             Errors occur when distributing a xWord document (that contains only one content loop for a table) by xml data that does not meet the content loop criteria

xPresso is throwing an error when publishing Word output when the content loop in the table has non-satisfying loop criteria. The PDF the output is working fine. For example: RepeatTable created with criteria Test1 = sgsfh in a Word template. Here is their error message: Error_Screenshot.png. ...

October 30, 2016 | Approved | Level 30 = Customers | 491356 | Document Sciences xPression xPresso for Word 4.5 SP1,Document Sciences xPression xPresso for Word 4.6

•             POOR Quality in the published PDF in xPression 4.5 SP1 as compared to xPression 4.2

The images in the PDF output had terrible quality after upgrading to xPression 4.5 SP1 from 4.2 As you can see below, you can't even read the print of the image. The following facts were known about the issue: 1. The company had to use a Printer Definition. 2. They wanted to use 300 dpi image resolution. ...

October 30, 2016 | Approved | Level 30 = Customers | 491355 | Document Sciences xPression Enterprise Edition - Publish Engine 4.5 SP1,Document Sciences xPression Enterprise Edition - Publish Engine 4.6

•             Error when attempting to run xDesign on desktop

The customer was trying to install xDesign 4.5 SP1. When he attempted to execute xDesign installer, he got the following error message. per attachment. The Microsoft .NET Framework 3.5 needed to be selected in the Windows components, and the computer then had to be restarted to resolve the issue. ...

October 30, 2016 | Approved | Level 30 = Customers | 491354 | Document Sciences xPression xDesign 4.6,Document Sciences xPression xDesign 4.5 SP1

•             The date in xEditor PDF Preview is different than the HTML preview

The problem is that the date you were showing me is different in the PDF Preview: Than it is in the HTML Preview: Here is how to resolve your issue. Open up the file in xEditor and click on the date and then push the F9 key and then save the document Also, you ...

October 30, 2016 | Approved | Level 30 = Customers | 491353 | Document Sciences xPression xResponse 4.5,Document Sciences xPression xRevise 4.5

•             How to change the password for ECS command line admin account.

How to change the password for ECS command line admin account. How to reset the ECS password for the ECS admin account How to use viprpasswd. Please note: Before changing the password for the admin account one should ensure there is a proper site ...

October 30, 2016 | Approved | Level 30 = Customers | 491326 | ECS Appliance Software with Encryption,ECS Appliance Software without Encryption,ECS Appliance Hardware,ECS Software,ECS Appliance

•             Linux Redhat 5.5 server crashes with PowerPath and VxVm 6.1.1

vxdisksetup -i crashes with : Unable to handle kernel NULL pointer dereference at 0000000000000018 RIP: [] :emcp:PowerTopDispatch+ 0x17c/0x360 PGD 829856067 PUD 829857067 PMD 0 Oops: 0002 [1] SMP last sysfs file: /class/fc_host/host6/active_fc4s CPU 25 Modules linked in: mptctl mptbase vxodm(PFU) nfsd ...

October 30, 2016 | Approved | Level 30 = Customers | 490296 | PowerPath for Linux

•             Enabling RFcache

October 30, 2016 | Approved | Level 30 = Customers | 490953 | ScaleIO 2.0

•             Cannot Import xPressforms into xPression 4.6

The customer could not Import xPressforms into xPression 4.6 in xAdmin Here are a few of the errors that were seen in the logs. 2016-09-29 18:43:49 [WebContainer : 7] 632035874 ERROR Migration - java.net.SocketTimeoutException: Accept timed out 2016-09 ...

October 30, 2016 | Approved | Level 30 = Customers | 491340 | Document Sciences xPression Enterprise Edition - Publish Engine 4.6

•             xPression does not acquire DB connection following database server shutdown

xPression does not acquire DB connection following database server shutdown. For example, the database was shut down for work this weekend by the customer and xPression happened to be up, but it did not re-establish communication with the database. In ...

October 30, 2016 | Approved | Level 30 = Customers | 491339 | Document Sciences xPression Enterprise Edition - Publish Engine 4.6

•             Two class paths don't show up in the DSExplorer diagnostic tool under the JVM Settings tab

Two class paths don't show up in the DSExplorer diagnostic tool under the JVM Settings tab. For more information on DSExplorer see this article: https://support.emc.com/kb/472286. The issue was that those two .jar files were not listed in the classpath of the JVM settings in Websphere. ...

October 29, 2016 | Approved | Level 30 = Customers | 491338 | Document Sciences xPression Enterprise Edition - Publish Engine 4

•             DisableSafetyLock doesn't appear to make any differenece making real time web service call in xPression 4.5 SP1

The user set the DisableSafeLock setting as follows: The Migration. properties file in the xPressionHome directory: #if want to disable the feature 'Safety Document Migration', you can set below value is true. default is false. DisableSafetyLock=true They still get very ...

October 29, 2016 | Approved | Level 30 = Customers | 491336 | Document Sciences xPression,Document Sciences xPression Enterprise Edition - Publish Engine 4.5 SP1

•             xDesign / xResponse 4.5 SP1 multi-selection letter will not recognize page breaks

The customer had a single letter in xResponse that contained a base 4 page letter, then any one or more of 10 'add on' pages. The page breaks for the 'add on' pages was simply not working consistently. The solution is NOT hiding the page break, otherwise MS-Word would NOT honor it. ...

October 29, 2016 | Approved | Level 30 = Customers | 491335 | Document Sciences xPression xResponse 4.5,Document Sciences xPression xResponse 4.6

•             Once xEditor is opened, there is pop up for data classification and users are unable to select and classify

Customer desktops enabled data classification for any document to be opened or saved. Once xEditor 4.5 SP1 is opened, there is pop up for data classification . Users are unable to select and classify. 1. Users can ignore the Data classification. 2. Users can manually close data classification. ...

October 29, 2016 | Approved | Level 30 = Customers | 491333 | Document Sciences xPression xResponse 4.6,Document Sciences xPression xRevise 4.6

•             "com.dsc.uniarch.cr.error.CRDocException: Unable to find a primary table." when trying to import a pdpx

The following error is received when importing. 2016-06-01 21:00:11 [WebContainer : 0] 40701 ERROR Migration - com.dsc.uniarch.cr.error. CRUnexpectedException: Unexpected error.; --- nested com.dsc.uniarch. cr.error.CRDocException: Unable to find a primary table. ...

October 29, 2016 | Approved | Level 30 = Customers | 491332 | Document Sciences xPression Enterprise Edition - Publish Engine 4.5 SP1

•             Accessibility report error when trying to preview and in xDesign 4.6

A user is getting this error when trying to preview in xDesign in 4.6 Patch 5 in the xpression.log file 7/21/2016 11:37:12 AM GenInfoMsg code: 7166 7/21/2016 11:37:36 AM There is an unidentified error in the Java code com.docscience.dcpi.PublishingTerminatedException: com.docscience.comp.composer.postprocess ...

October 29, 2016 | Approved | Level 30 = Customers | 491330 | Document Sciences xPression Enterprise Edition - Publish Engine 4.6

•             Issue with data definition when dynamic creating charts using xPresso in Adobe InDesign 4.5 SP1

When creating charts after the chart template is imported and when trying to add the Data Definition, the selection defaults to Chart Definition. Here is what it looks like before and after selecting "Source:" in the Data Definition section. You can see that it defaults to "Chart Definition". Chart Definition.png. ...

October 29, 2016 | Approved | Level 30 = Customers | 491325 | Document Sciences xPression Enterprise Edition - Publish Engine 4.5 SP1,Document Sciences xPression xPresso for Adobe InDesign 4.5 SP1

•             Common disk error marked as CRITICAL

Common disk error marked with a severity of CRITICAL. Unready DT alert marked with a severity ERROR. There are more than 8 DTs failed or DT stats check failed in last 3 rounds of DT status check. Disk {diskSerialNumber} on node {nodeId} has failed Disk 1EGX787C ...

October 28, 2016 | Approved | Level 30 = Customers | 490707 | ECS Appliance Software with Encryption,ECS Appliance Software without Encryption,ECS Appliance Hardware,ECS Software,ECS Appliance

•             The xPression log says it is upgrading the database every time it starts up.

It takes over 15 minutes to start up the server after the database was upgraded from xPression 3.0 SP1 to 4.6. The xPression log says it is upgrading the database every time it starts up. You can delay the upgrade of xRevise records until the server is started. This ...

October 28, 2016 | Approved | Level 30 = Customers | 491320 | Document Sciences xPression xRevise 4.6,Document Sciences xPression Enterprise Edition - Publish Engine 4.6

•             Smarts NCM: Changing the Database user password using the ./password-change.pl script fails.

Sometimes customers will try and change the database user password by using the ./password-change.pl script as shown below: [root@lab94as tools]# ./password-change.pl +==== Password Update Utility ...

October 28, 2016 | Approved | Level 30 = Customers | 491047 | Smarts Network Configuration Manager 9.4,Smarts Network Configuration Manager 9.4.1,Smarts Network Configuration Manager 9.4.2

•             Smarts IP: STPStatus and SNMPSTPStatus not populating in Smarts IP

Despite setting EnableSTPMonitoring to TRUE in tpmgr-param.conf and the device having data populated in MIB SNMPSTPStatus = "1.3.6.1.2.1.17.2.15.1.3" on data is populated for STPStatus and SNMPSTPStatus. Please contact support for more details on a fix. This is a known issue with Smarts IP Manager. 491281.

October 28, 2016 | Approved | Level 30 = Customers | 491281 | Smarts IP Manager

•             Neutrino / OpenStack: Cannot access OpenStack instance via Ping or SSH

Despite the fact that the default network security group shows ingress traffic for all ports, but only for Instances using the "default" security group. An instance using this security group can access another instance using this security group, but access from an outside IP address is blocked. ...

October 28, 2016 | Approved | Level 30 = Customers | 491118 | VxRack Neutrino Software

•             Smarts IP/SAM: How to find the port/PID number of a Smarts Domain/Adapter to a broker

How to find the port/PID number of a Smarts Domain/Adapter on a Microsoft Windows Server. After you start the domain/adapter on Windows, open the log file to see what PID it's using: Example (IP/smarts/local/logs/TJ- IP93_en_US_UTF-8.log). IP_NETWORK_SUITE ...

October 28, 2016 | Approved | Level 30 = Customers | 491255 | Smarts

•             Smarts ASAM: What is the effect of changing the hostname or IP address of the Alcatel-Lucent 5620 EMS SAM server on the Smarts Alcatel 5620 SAM Adapter (ASAM Adapter)?

What is the effect of changing the hostname or IP address of the Alcatel-Lucent 5620 EMS SAM server on the Smarts Alcatel 5620 SAM Adapter (ASAM Adapter)? There will not be any impact of HostName change on ASAM Adapter ( 3.2.0.8) up to Alcatel-Lucent 5620 EMS SAM server R13. ...

October 28, 2016 | Approved | Level 30 = Customers | 491206 | Smarts Adapter for Alcatel-Lucent 5620 SAM EMS

•             Smarts ESM: Custom Patch is breaking access to ESM via Perl API used in customizations. ERROR: Cannot connect to domain: PERLAPI_MSG-*-ATTACHREQUESTTO234FAILED p1: '', p2: '212.23.36.64', p3: '4002', p4: 'PRAG1 ...

Custom patch is breaking access to ESM domain via Perl API that's used in customer's customization. The patch upgrades Smarts Perl from version 5.8.8 to 5.16.2 Customer is starting the script by invoking run from ACT_Script class. By checking InCharge/session ...

October 28, 2016 | Approved | Level 30 = Customers | 491153 | Smarts Server Manager,Service Assurance Suite

•             Neutrino / OpenStack: OpenStack CLI commands fail with SSL errors

Issuing OpenStack commands from CLI fails with errors such as SSL errors, error code 400, missing domain name, or ignoring user_domain_name.due to Identity API version being 2.0. Add the following options to the OpenStack command: --insecure --os-identity ...

October 28, 2016 | Approved | Level 30 = Customers | 491133 | VxRack Neutrino

•             Smarts SAM: Alarm delay between PRES SAM and AGG SAM, between a certain time everyday

Customer is seeing alarm delays between Presentation SAM and 1 of the AGG SAM from 4pm to 6pm, at other times they are not seeing the issue Presentation SAM sm_monitor shows that the ICS_ActionScheduler queue exponentially grew from 20k to 70k at 4pm when the delay was observed. ...

October 28, 2016 | Approved | Level 30 = Customers | 490441 | Smarts Service Assurance Manager,Service Assurance Suite,Smarts

•             Cannot reorder VARIABLES that are already in-use in the document.

Cannot reorder variables/folders that are already in-use in the document. Raised an Enhancement Request (XPR-98595) for this issue. Software limitation. Product Enhancement required. 490970.

October 28, 2016 | Approved | Level 30 = Customers | 490970 | Document Sciences xPression Enterprise Edition - Publish Engine 4.5,Document Sciences xPression Enterprise Edition - Publish Engine 4.6 SP1,Document Sciences xPression Enterprise Edition - Publish Engine 4.5 SP1,Document Sciences xPression Enterprise Edition - Publish Engine 4.6

•             Avamar Oracle backups may fail with Server is in read-only mode due to GC

Avamar Oracle backups may fail with Server is in read-only mode due to GC Oracle backup fails Error message: ---- 2016-09-05 08:02:28 avtar Info <17844>: - Server is in read-only mode due to GC 2016-09-05 08:02:28 avtar Info <17972>: - Server is in Read-only mode. ...

October 28, 2016 | Approved | Level 30 = Customers | 491303 | Avamar Plug-in for Oracle

•             DCA V1/V2/V3: When running dcacheck the "DCA_CHECK_ERROR host(mdw): Error running healthmon_client -q --command activeDBhost returned x" returns an error for master servers mdw / smdw

When running dcacheck the "DCA_CHECK_ERROR host(mdw): Error running healthmon_client -q --command activeDBhost returned x" returns an error for master servers mdw / smdw. Scenario 1: Identify the problem process and kill the offending PID. Check ...

October 28, 2016 | Approved | Level 30 = Customers | 491293 | Data Computing Appliance V1,Data Computing Appliance V2,Data Computing Appliance V3

•             InsightIQ 4.1 WebUI not accessible and service insightiq won't start after installation or upgrade

After install or upgrade to InsightIQ 4.1.0 on Redhat or CentOS 6.X. WebUI is not accessible, and running command "sudo service insightiq status" returns output of "No PID file /var/run/insightiq.pid". Checking /var/log/ insightiq_uwsgi.log gives errors similar to: *** Starting ...

October 28, 2016 | Approved | Level 30 = Customers | 491248 | Isilon InsightIQ 4.1.0

•             Isilon OneFS: Problems with upgrading STIG-hardened clusters to OneFS 8.0.1.0

  1. Issue. The following problems occur when a cluster that has a Security Technical Implementation Guide (STIG) hardening policy applied to it is upgraded to OneFS 8.0.1.0. Bug 179207 - If you upgrade a STIG hardened cluster to OneFS 8.0.1.0, the upgrade is successful. ...

October 28, 2016 | Approved | Level 30 = Customers | 489540 | Isilon,Isilon OneFS,Isilon OneFS 7.1,Isilon OneFS 8.0,Isilon OneFS 7.2

•             Smarts NCM: Audit enforcement is not completing on every Pull Job.

Customers will notice that audit enforcement isn't being completed on every Pull Job, and a report won't list all the devices. In a report your enforcement times will be staggered, no consistency and won't list all the devices. This is by design, policy enforcement is only completed when a change is detected. ...

October 28, 2016 | Approved | Level 30 = Customers | 491177 | Smarts Network Configuration Manager 9.4,Smarts Network Configuration Manager 9.3

•             New content migrated in xPresso for Dreamweaver templates cannot be seen on all servers in cluster

A customer recently reported that content changes promoted to their production environment by migrating some xPresso for Dreamweaver templates did not show up on all cluster nodes. The practice of the customer was to first migrate the documents, initiating ...

October 28, 2016 | Approved | Level 30 = Customers | 491259 | Document Sciences xPression Enterprise Edition - Publish Engine 4.5 SP1,Document Sciences xPression xPresso for Dreamweaver 4.5 SP1

•             ViPR SRM Some default Scheduled Tasks failed after an upgrade

After upgrading from ViPR SRM 3.7.1 to ViPR SRM 4.0.1, some default Scheduled Task consistently failed. OnlineUpdate (online-update-check- centralized-management) is properly configured but still failed. 161019 08:59:32 : INFO -- [2016-10-19 08:59:32 EDT ...

October 28, 2016 | Approved | Level 30 = Customers | 490959 | ViPR SRM 4.0.1

•             Replication Manager: Impact of October 2016 Turkish (Turkey) daylight saving time (DST) time change

Turkey has announced that it will no longer observe daylight saving time going forward. This change took effect on September 7, 2016. The Country was scheduled to end its DST observance on October 30, 2016. Instead, Turkey will remain permanently set to the ...

October 28, 2016 | Approved | Level 30 = Customers | 491100 | Replication Manager,Replication Manager 5.5

•             DPA: Not able to expand Avamar Host in run reports.

Customer not able to expand Avamar host (highlighted in yellow below) when running the DPA reports manually. Node can be expanded from Inventory --> Group management screen in DPA UI. To enable the Avamar host in reporting, Go to Inventory --> object ...

October 28, 2016 | Approved | Level 30 = Customers | 491270 | Data Protection Advisor Family

•             AppSync: Impact of October 2016 Turkish (Turkey) daylight saving time (DST) time change

Turkey has announced that it will no longer observe daylight saving time going forward. This change took effect on September 7, 2016. The Country was scheduled to end its DST observance on October 30, 2016. Instead, Turkey will remain permanently set to the ...

October 28, 2016 | Approved | Level 30 = Customers | 491090 | AppSync,AppSync 2.1,AppSync 2.0,AppSync 3.0,AppSync 2.2

•             ViPR SRM: Scheduled Report fails

Scheduled report fails with the following error: Execute method (main) exited with a failure error code of 10 A scheduled report fails. But it does run using ' Launch Now'. Modify the configuration file located in the following directory: /opt/APG/Tools/Task-Scheduler/Default/data/ task_repository/scheduled-reports/ file format - - _ ...

October 28, 2016 | Approved | Level 30 = Customers | 490593 | ViPR SRM 3.7,ViPR SRM 3.7 SP1,ViPR SRM 4.0.1,ViPR SRM 4.0,ViPR SRM 3.7 SP2

•             ViPR SRM: Physical Host Discovery - Can't locate Data/Dumper.pm in @INC

You get the message below in Generic-RSC logs for physical host discovery. INFO -- [2016-10-04 17:11:57 IST] -- StreamLogger$ LoggingStreamGobbler::run(): (XX.XX.XX.XX-XXXXXX) cd emcsrm; [ -x ./LunMappingDetection.pl ] && ./LunMappingDetection.pl: Can ...

October 28, 2016 | Approved | Level 30 = Customers | 491211 | ViPR SRM 3.7,ViPR SRM 3.7 SP1

•             ViPR SRM: Schedule Report Remote Transfer fails

Scheduled Report Remote Transfer fails with the following error: org.apache.commons.vfs.FileSystemException: Could not copy "/" to " ". The SRM user account needs to have read/write permission to the share. Example URL: smb://domain\user:pass@host:port ...

October 28, 2016 | Approved | Level 30 = Customers | 491124 | ViPR SRM 4.0.1,ViPR SRM 4.0

•             Applying Comments in CPX

During Consolidation Review, It has been noticed by customers that applying comments can take longer when users have created a comment. After each comment, users should click the green tick. Only at the end they should then click the apply button once all ...

October 28, 2016 | Approved | Level 30 = Customers | 491279 | Documentum Capital Projects Express PublicCloud

•             Smarts SAM: What commands are needed to test the database for SMARTS OSPF events

Here is is a notifiy event, and it's coresponding log entry telling us the event was sent to the external database. These are events take from SAM SDI adapter log: Here is an example Down Notify event that I ill use to show you how to query the same events in your ...

October 28, 2016 | Approved | Level 30 = Customers | 489781 | Smarts Service Assurance Manager,Smarts Service Assurance Manager Adapters 8.1.4.4

•             "Invalid handle request" error when attempting to read files archived from a VNX to Isilon

Archived files for one particular filesystem show a grey X in explorer and cannot be read. These files reside on an Isilon. Attempting to read one of these files logs the following on the VNX: [nasadmin@xsbad10147 Contacts]$ file B-Cards\ Marubeni.PDF B-Cards ...

October 28, 2016 | Approved | Level 30 = Customers | 491203 | Isilon,VNX1 Series,VNX2 Series

•             ViPR SRM/Watch4Net: VPLEX Wan Com FC port read/write bandwidth metrics are not converted to unit MB/s

ViPR SRM/Watch4Net: VPLEX Wan Com FC port read/write bandwidth metrics are not converted to unit MB/s Problem reports are located in ViPR SRM 4.0.1: All>>Report Library>>EMC VPLEX>>Inventory>>Ports> >WAN Communication Ports All>>>>Report Library>>EMC VPLEX>>Inventory>>Directors>>director>>Ports ...

October 28, 2016 | Approved | Level 30 = Customers | 491267 | ViPR SRM,Watch4net,ViPR SRM 4.0.1

•             RHEL-PowerPath: Oracle E-Business Application not starting when PowerPath is running

Oracle E-Business Suite 12.1.3 will not start when PowerPath is installed on RHEL 6.8 system. The OC4J processes stop and prevent the Oracle EBS application from starting. The failing Oracle processes are as follows: oacore forms oafm The Application will start ...

October 28, 2016 | Approved | Level 30 = Customers | 490229 | PowerPath for Linux 6.1

•             xMS 1.0 failing to deploy xCP 2.0 application while using xplore 1.4 - {http://ws.controller.admin.indexserver.fulltext.core.documentum.emc.com/}ESSAdminWebService is not a valid service

xCP application deployment is failing with below error: [INFO] xPlore connection details: host = 'xxx.yyyy.local' port = '9300' password = '*** collection = 'default' domain = 'ddd' [ERROR] Error accessing xPlore server on host xxx.yyyy.local and port 9300 [ERROR] com.emc.documentum.core.fulltext.common.admin ...

October 28, 2016 | Approved | Level 30 = Customers | 491201 | Documentum xCP 2.0,Documentum xPlore 1.4,Documentum xCelerated Management System 1.0

•             Error message when setting User Search filter in LDAP config object

It seems that we cannot include more than 2 “OR clauses” in the LDAP Query search filter; the following filter works: (|(|memberOf=CN= doc_corp_user,OU=Applications,OU=GROUPS,DC=xx,DC=LOCAL)( memberOf=CN=doc_dir_user,OU=Applications,OU=GROUPS,DC= xx,DC=LOCAL))(memberOf=CN=doc_dir_user,OU ...

October 28, 2016 | Approved | Level 30 = Customers | 489863 | Documentum Content Server 7.2

•             related objects tab is blank in VSI

under registered system in VSI, the tab Related Objects next to the summary is empty. Developers had confirmed that the empty "Related Object" tab is by SPEC. It is placeholder tab tail now. in other words, the above TAB is worked as designed. It will use to place more information by Developers in the near future. ...

October 28, 2016 | Approved | Level 30 = Customers | 491266 | VSI for VMware,VSI for VMware vSphere Web Client

•             How-To identify total number of pages in xPression using the generic Index metadata in the Distribution definition page

There is a way you can store the total number of pages in a particular variable when PDF is created. That's what the Generic index in the distribution definition is for, that information is always tracked by xPression. You can either output in the Generic index xml file ...

October 28, 2016 | Approved | Level 30 = Customers | 490316 | Document Sciences xPression xPresso for Word 4.2

•             Incremental publish via API trigger full publish on IDS

Due 32 bit java limitation, Java method server heap size cannot increase more than 1.5 GB, in some occasion when user runs full publish it may cause large publishing job to fail and hit out of memory. As workaround you run incremental publish via API batch by batch. ...

October 27, 2016 | Approved | Level 30 = Customers | 490941 | Documentum Interactive Delivery Services 7.2,Documentum Interactive Delivery Services Accelerated 7.2

•             Unisphere 8.3 installation failed with Error:8.3 file name creation is disabled

Unisphere for VMAX 8.2 installation failed with "Error: 8.3 file name creation is disabled", even though installation volume has "8dot3 name creation is enabled" status. Check the "Path Variable in windows. This can be done in 2 ways, Either via the system information ...

October 27, 2016 | Approved | Level 30 = Customers | 491194 | Unisphere for VMAX,Unisphere for VMAX 8.3

•             How to configure Remote Management Console for Gen4T nodes

Remote Management Console is not configured. If the node's OS does not boot, the node cannot be reached remotely. Obtain the following information. Whether RMC on the node is to be set to shared (with eth0) or dedicated mode. The following IP addresses ...

October 27, 2016 | Approved | Level 30 = Customers | 490977 | Avamar Data Store Gen4T

•             symsnapvx list -failed -detail displays incorrect generation numbers

The symsnapvx list -failed -detail may display the incorrect generation number if the customer is using multiple generations. See example below. Please note - The output of the commands has been edited to only show relevant information related to this issue. If ...

October 27, 2016 | Approved | Level 30 = Customers | 491122 | Solutions Enabler 8.3.0

•             Login fails with "HTTP 401 - Authentication Failed: Could not obtain access token" error message

Customer cannot access their courier subscriptions. They're getting the below error: HTTP Status 401 - Authentication Failed: Could not obtain access token type Status report message Authentication Failed: Could not obtain access token description This request requires HTTP authentication. ...

October 27, 2016 | Approved | Level 30 = Customers | 491222 | LEAP Courier,LEAP Courier PublicCloud

•             Automatically assign a dynamic VNXe management IP address

After you finish installing, cabling, and powering up the system, an Internet Protocol (IP) address must be assigned to the VNXe management interface. If you are running VNXe on a dynamic network, the management IP address can be assigned automatically. The VNXe storage system supports both IPv4 and IPv6. ...

October 27, 2016 | Approved | Level 30 = Customers | 490631 | VNXe1 Series,VNXe1000 Series,VNXe2 Series

•             How to create a Host configuration for the SAN host in UNITY

To manually create a Host configuration for the SAN host that will connect to a LUN or Consistency Group using the Fibre Channel or iSCSI protocols. From Unisphere select the Hosts option from the Access section. On the Hosts page click on the + link and select Hosts. ...

October 27, 2016 | Approved | Level 30 = Customers | 490858 | Unity Hybrid flash,Unity Family,Unity All-Flash

•             Unity: How to Reboot a Storage Processor

Rebooting a Storage Processor (SP) can safely resolve minor problems with the SP, its components, or the system software on the SP. You also reboot a healthy SP that is in Service Mode to return it to Normal Mode. CAUTION When an SP reboots, it stops servicing I/O to hosts. ...

October 27, 2016 | Approved | Level 30 = Customers | 490686 | Unity All Flash,Unity Family,Unity Hybrid,UnityVSA (Virtual Storage Appliance)

•             Managing tiered storage

Storage tiering If FAST VP is installed on your system, you can create tiered storage pools, which consist of multiple disk types, such as Flash disks and SAS disks. Using a tiered pool optimizes disk utilization. Available storage tiers FAST VP segregates disks into ...

October 27, 2016 | Approved | Level 30 = Customers | 490754 | VNXe2 Series

•             What features/protocols are not supported in Unity?

Features/Protocols that ARE NOT supported in Unity: CEPA,; FileMover/DHSM/ CTA; F-RDE File Deduplication and Compression; File Retention Compliance or Enterprise modes(FLR-C, -E); 32-bit file systems; NFSv2; pNFS; VDM File Migration feature; FCoE protocol; Block Deduplication; Native SAN. 490372.

October 27, 2016 | Approved | Level 30 = Customers | 490372 | Unity Hybrid flash,Unity Family,Unity All-Flash,UnityVSA

•             Image Capture is throwing an error when logging in.

An error occurs and Image Capture program crashes when logging in to the program. "Image Capture encountered an unexpected error. The type initializer for "XtenderSolutions.ImageCapture.ScanCache" threw an exception. Restart to recover. If the problem ...

October 27, 2016 | Approved | Level 30 = Customers | 491237 | ApplicationXtender Image Capture 8.1,ApplicationXtender Image Capture 8.0

•             ESA-2016-133: EMC Data Protection Advisor Path Traversal Vulnerability

EMC Data Protection Advisor is affected by a path traversal vulnerability. Attackers may potentially exploit this vulnerability to access unauthorized information by supplying specially crafted strings in input parameters of the application. The following EMC Data Protection ...

October 27, 2016 | Approved | Level 30 = Customers | 491033 | Data Protection Advisor,Data Protection Advisor 6.1,Data Protection Advisor 6.2,Data Protection Advisor 6.2 SP1,Data Protection Advisor 6.2 SP3...More

•             symlmf query -type emclm displays much higher usage than the license

SE: 8.1 OS: HP-UX 11.23 Symm hypermax: 5977.813.785 Customer used “symlmf” command to check the license, and he found that the usage is much more higher than the license. symcli Symmetrix Command Line Interface (SYMCLI) Version V8.3.0.0 (Edit Level ...

October 27, 2016 | Approved | Level 30 = Customers | 491180 | Solutions Enabler

•             When clients are retired they are retired from all groups except for the Replication group.

When a client is retired it is automatically retired from all backup groups. It is not removed from the replication groups and replication will error. Workaround: Manually remove the client from the replication group. Working as designed although Engineering are planning to improve the behaviour in a later release. ...

October 27, 2016 | Approved | Level 30 = Customers | 489578 | Avamar Server

•             Full sweep on the RecoverPoint clusters after the upgrade (Ongoing DRU after NDU)

- Ongoing DRU after NDU - Splitter type(s): VNX - Impact on RP: Splitter thinks it as an extra site named "NO SITE NAME" - Symptoms found in the logs: Control logs: 2015/04/20 15:47:59.959 - #2 - 6011/4966 - StateChange: known. extended-controllable. controllable. ...

October 27, 2016 | Approved | Level 30 = Customers | 490505 | RecoverPoint SE 4.0,RecoverPoint,RecoverPoint SE 4.1

•             Solutions Enabler: Unable to create PAV aliases on a 5977 array

Unable to create PAV aliases on a 5977 array. On Page 632 of the SE V8.2 Array Controls and Management User Guide and on page 688 of the SE V8.3 Array Controls and Management User Guide, the following note occurs: The commands add pav alias and ...

October 27, 2016 | Approved | Level 30 = Customers | 490987 | Solutions Enabler,Solutions Enabler 8.3,HYPERMAX OS 5977,Solutions Enabler 8.2

•             RP4VM protected "shadow" VMs display PXE boot screen on console

RP4VM protected "shadow" VMs display PXE boot screen on console. Peaks in their CPU consumption can be seen on vSphere performance monitoring Impact on RP: No RP impact. Shadow VM displays PXE boot screen. Shadow VM console shouldn't need to be accessed. ...

October 27, 2016 | Approved | Level 30 = Customers | 490440 | RecoverPoint for Virtual Machines

•             MFE SRDF-HC: Error Message: EMCGM10I COMMAND ABORTED when trying to add a director to an RDF group

MFE 8.0 and VMAX3 ucode 5977 only. The command to add a director to an RDG group fails:-. EMCMN00I SRDF-HC : (nnnnn) #SC RDFGRP,gkpr,ra,MODIFY(STAR),RDIR(dd(pp)) EMCGM10I COMMAND ABORTED (CMD:nnnnn). Workaround: Try the command ...

October 27, 2016 | Approved | Level 30 = Customers | 490132 | SRDF Host Component for z/OS,Mainframe Enablers,Mainframe Enablers 8.0

•             MFE TF Mirror: GDDRWORK running EMCTF for GDD2P02A abends with 0C4

GDDRWORK received 0C4 abend when running EMCTF for task GDDRP02A. Workaround: Restart GDD2P02A. If running EMCTF outside of GDDR resubmit the EMCTF job. Permanent Fix: EMC Engineering is currently investigating this problem. A permanent solution is still in progress. ...

October 27, 2016 | Approved | Level 30 = Customers | 490978 | Geographically Dispersed Disaster Restart (GDDR),TimeFinder/Mirror for z/OS,Mainframe Enablers,Geographically Dispersed Disaster Restart (GDDR) 5.0,Mainframe Enablers 8.0

•             Cannot configure SNMP targets with domain name strings

Attempt to configure SNMP is refused unless an IP address is specified. In management process will find: "Error: Invalid snmp settings. ( Invalid IP address. )". Target fix for 5.0. SNMP target addresses are validated to have IPv4 or IPv6 style strings, or otherwise rejected. 483424.

October 27, 2016 | Approved | Level 30 = Customers | 483424 | RecoverPoint

•             Transfer ERROR on several consistency groups

On a Distributed Consistency group (DCG), if replication process restarts on one of the secondary RPA CG will not replicate and transfer state would change into ERROR Also any CG that was running on that RPA before the replication crashed will not do RC_handshake, thus will also have transfer state as ERROR. ...

October 27, 2016 | Approved | Level 30 = Customers | 473781 | RecoverPoint CL,RecoverPoint EX,RecoverPoint,ProtectPoint for XtremIO RecoverPoint EX

•             DPA: Not receiving emails from DPA after enabling TLS on SMTP mail host

Not receiving emails from DPA after enabling TLS on SMTP mail host Error from server log: ERROR [com.emc.dpa.command.notification. NotificationSenderMDB] (Thread-18551 (HornetQ-client-global-threads- 2088854640)) Problems while sending e-mail notification: [EOF]. ...

October 27, 2016 | Approved | Level 30 = Customers | 491054 | Data Protection Advisor,Data Protection Advisor 6.1,Data Protection Advisor 6.2,Data Protection Advisor 6.2 SP3

•             How to change the default values for the number and size of the trc files

  1. The procedure below describes how to increase the number and size of the trc file: Steps. In order to increase the number of trc files stored back, add the line below to the conf.txt file for the relevant component (mostly to MDM and/or SDS) under /opt/emc/scaleio/ /cfg/conf.txt. trc_file_history=20. ...

October 27, 2016 | Approved | Level 30 = Customers | 490811 | ScaleIO 2.0.1

•             Enterprise Hybrid Cloud: Provisioning disk storage to VM's failing at datastore level

When attempting to provision disk storage to a Virtual Machine, it was failing at the datastore level with error: Task 'ReconfigVM_Task' error: Insufficient disk space on datastore 'XXXXXXXXX'. (Dynamic Script Module name : vim3WaitTaskEnd#20). Increase the capacity of the datastore. ...

October 27, 2016 | Approved | Level 30 = Customers | 490949 | Enterprise Hybrid Cloud

•             VxRail: "There is no more space for virtual disk"

Customer advised that they were unable to power on VMs as they were receiving a "There is no more space for virtual disk" message. Customer VSAN capacity was well over the recommended 70% threshold and the configuration maximum of 80% as stated in the VSAN Design and Sizing Guide. ...

October 27, 2016 | Approved | Level 30 = Customers | 491114 | VxRail Appliance Series

•             Impact of Leap second Vulnerability on PPMA/vApp products.

Impact of Leap second Vulnerability on PPMA/vApp products. A Leap Second is a one-second adjustment that is occasionally applied to Coordinated Universal Time (UTC) in order to synchronize clocks worldwide with the Earth's ever slowing rotation. The next ...

October 27, 2016 | Approved | Level 30 = Customers | 491095 | PowerPath,PowerPath Management Appliance

•             The device name specified could not be found. Cannot remove devices "unconfigured" from ACL Pool.

Customer removed thin Meta devices from VMAX. However when trying to remove these TDEVs after that from the access pool, operation failed with following error: # symacl -sid XXXX -f acl_3967.tmp commit Command file: (acl_XXX.tmp) PREVIEW.....Started. ...

October 27, 2016 | Approved | Level 30 = Customers | 490146 | Solutions Enabler 8.0,Solutions Enabler,Solutions Enabler 8.1

•             EHC: vRA 6.x WAL Archive log folder (/storage/wal_archive) is almost full

WAL archive log folder (/storage/wal_archive) is almost full in vRA 6.x ~ # df -h Filesystem Size Used Avail Use% Mounted on /dev/sda1 12G 4.9G 6.4G 44% / udev 4.0G 112K 4.0G 1% /dev tmpfs 4.0G 12K 4.0G 1% /dev/shm /dev/sdb1 6.9G 2.0G 4.7G 30% /storage/log /dev/sdb2 7.9G 2.1G 5.5G 28% /storage/db /dev/sdc1 ...

October 27, 2016 | Approved | Level 30 = Customers | 491198 | Enterprise Hybrid Cloud 3.5,Enterprise Hybrid Cloud

•             DPA: All Jobs report does not show Major and Critical Errors when right click on failed and select Errors menu.

When in All Jobs report and right click on a failed job and select Errors it does not show any error for that client when there should be. The clients affected have proxies. Most jobs without proixies appear to show Major or Critical errors in All jobs report. The critical ...

October 27, 2016 | Approved | Level 30 = Customers | 490447 | Data Protection Advisor 6.2,Data Protection Advisor 6.2 SP1,Data Protection Advisor 6.2 SP3,Data Protection Advisor 6.2 SP2

•             DPA: Adding a group within the “Configuration” group causes an Error 500.

While trying to add a group within the “Configuration” group, specifically, trying to add a group named “TSM Instances” under the group “Groups->Configuration- >Servers->Backup Servers->IBM Tivoli Storage Manager” receive an error; This “Error 500” is not isolated to just this folder. ...

October 27, 2016 | Approved | Level 30 = Customers | 490513 | Data Protection Advisor 6.2,Data Protection Advisor 6.2 SP1,Data Protection Advisor 6.2 SP3,Data Protection Advisor 6.2 SP2

•             DPA: Running a report via API call with invalid node results in a report of all data against all nodes

running a report against all servers could case a problem in DPA where the report uses up much of the memory resources. This is a known Bug/Defect in Data Protection Advisor. Resolved in DPA 6.2.3 Server patch build 450 or later The Patch Build is available through EMC Technical Support. ...

October 27, 2016 | Approved | Level 30 = Customers | 490172 | Data Protection Advisor 6.3

•             DPA: Discovery of VMAX2 fails with libsymapi.so not found

Getting an error in Data Protection Advisor's Discovery Wizard when attempting to discover VMAX2 Error in Discovery Wizard: "Failed to process request .../opt/emc/dpa/agent/tmp/./SymApi/Discovery 7.2.1: error while loading shared librarires: libsymapi.so: cannot open shared object file: No such file or directory". ...

October 27, 2016 | Approved | Level 30 = Customers | 485846 | Data Protection Advisor 6.2 SP3,Data Protection Advisor 6.2 SP2

•             DPA: Data Collection Issues after migration. Host has multiple IP addresses and multiple Fully Qualified Domain Names effecting data collection

In one instance observed this was an environmental configuration on the monitored object itself where the server had multiple Fully Qualified Domain Names (FQDN) and multiple IP address for aliasing. After migration, the agent registered under the alias name ...

October 27, 2016 | Approved | Level 30 = Customers | 486635 | Data Protection Advisor

•             DPA: Upgrade Troubleshooting Guide

DPA Upgrade Issue. This article contains the step by step troubleshooting flow chart to resolve DPA upgrade issue. Please see attached file. This document is also available at DECN - https://community.emc.com/docs/DOC-55102. 490289.

October 27, 2016 | Approved | Level 30 = Customers | 490289 | Data Protection Advisor

•             DPA: DPA is reporting TSM Jobs that fail even though they succeed after restart

The following reports show failures on jobs that failed but succeeded on a retry. Client Summary Failed Jobs All Jobs Job Summary. To avoid seeing failed jobs that succeed on a retry, the recommendation is to use reports that have a deduplicate operator. The following ...

October 26, 2016 | Approved | Level 30 = Customers | 478115 | Data Protection Advisor

•             DPA: Not able to authenticate with Sharepoint using full administration credentials

Not able to authenticate successfully user that has correct credentials. Error noticed in DPA GUI when testing authentication is "Unable to authenticate user in SharePoint server". Tested authentication in Data Protection Advisor (DPA) with following example URL ...

October 26, 2016 | Approved | Level 30 = Customers | 483570 | Data Protection Advisor 6.2 SP2

•             DPA: How to Upgrade Data Protection Advisor

DPA Binaries are available on the Dell EMC Support site under the Downloads section. Download the DPA binaries appropriate for your Server and/or remote Agent(s) OS Copy the DPA Server binary to both servers (Datastore & Application) The Server and Agent binaries are included in the same Server binary file. ...

October 26, 2016 | Approved | Level 30 = Customers | 490968 | Data Protection Advisor 6.2,Data Protection Advisor 6.2 SP1,Data Protection Advisor 6.2 SP3,Data Protection Advisor 6.2 SP2

•             DPA: Remote agent doesn't register due to trying to re-register under wrong domain name

Remote Data Protection Advisor (DPA) Agent is not re-registering as it is trying to register under the Fully Qualified Domain Name (FQDN) with the wrong top level domain. When attempting to re-register the agent, noticed that it did not appear in the Data Protection Advisor (DPA) User Interface. ...

October 26, 2016 | Approved | Level 30 = Customers | 490332 | Data Protection Advisor 6.1,Data Protection Advisor 6.0,Data Protection Advisor 6.2,Data Protection Advisor 6.3,Data Protection Advisor Family

•             DPA: UNABLE TO ACCESS DPA GUI using short name

After moving to new laptops customer was not able to access the DPA GUI using the short name. Error on browser states "This page can't be displayed" Ping and nslookup of the short name and FQDN worked. Uninstall Opera, then reinstall Chrome to work-around the issue. ...

October 26, 2016 | Approved | Level 30 = Customers | 485793 | Data Protection Advisor 6.2 SP3

•             DPA: Oracle client library not initialised (-1) Oracle-Rman Data Collection Error

Monitoring Oracle RMAN as a Control File results in data collection failing with an error of: "Oracle Client Library not initialised (-1)" When running a request history report against the RMAN object we can see the error: When Checking the Data Protection Advisor (DPA) Agent log you will also find the same error. ...

October 26, 2016 | Approved | Level 30 = Customers | 490245 | Data Protection Advisor 6.3

•             XtremIO: modify-ip-address may not work with part parameters

Customer changed there network configuration, moved the gateway of SCs from 10.10.10.1 to 10.10.10.254. Original configuration X1-SC1: 10.10.10.99/16 X1-SC2: 10.10.10.100/16 SC-GW: 10.10.10.1 New configuration X1-SC1: 10.10.10.99/16 X1-SC2: 10.10 ...

October 26, 2016 | Approved | Level 30 = Customers | 491193 | XtremIO HW Gen2 400GB,XtremIO,XtremIO HW Gen2 400GB Encrypt Capbl,XtremIO HW Gen2 800GB Encrypt Capbl,ProtectPoint for XtremIO XtremIO HW Gen3 40TB Encrypt Disable...More

•             VNXe3200: How to manage SNMP

SNMP overview SNMP model and traps The Simple Network Management Protocol (SNMP) is an application layer protocol for transferring system status and management information between network devices. SNMP enables network administrators to assess ...

October 26, 2016 | Approved | Level 30 = Customers | 490453 | VNXe3200,VNXe1600,VNXe2 Series

•             VNXe2 series - Perform a trace route

Performing a trace route provides the IP of each device that packets are forwarded to in order to get to a specified destination. A trace route will also provide the amount of time taken to reach each device on the path. To perform a Network trace from Unisphere: navigate ...

October 26, 2016 | Approved | Level 30 = Customers | 490388 | VNXe3200,VNXe1000 Series,VNXe1600,VNXe2 Series

•             When trying to import a PDPx a CR error is thrown, "Error Message: Unable to create content repository environment."

When trying to import a PDPx into xPression 4.1 SP1 P36, the user was getting the following error: UEID : 1318211218 ErrorCode : 8000 ErrorMessage : Unable to create content repository environment. StackTrace : java.lang.NullPointerException at com.dsc.uniarch ...

October 26, 2016 | Approved | Level 30 = Customers | 491191 | Document Sciences xPression Enterprise Edition - Publish Engine 4

•             Unable to add an annotation to a document under retention that already has annotations.

When using document retention feature in ApplicationXtender via DiskXtender, Centera, or Software Retention Management, you'll find that if a document filed under retention that has an annotation on it, you will not be able to add another annotation. Retention prevents a document from being modified or deleted. ...

October 26, 2016 | Approved | Level 30 = Customers | 491188 | ApplicationXtender,ApplicationXtender Desktop

•             Deleting active MFT sessions which block ESRS updates

The customer complains from an active MFT session on his ESRS VE which blocks ESRS update and needs to remove this session: The customer has to log into his ESRS VE gateway and run the following commands as root: su postgres psql vapp; delete from mft_sessions where enddatetime is null; \q (then hit enter). ...

October 26, 2016 | Approved | Level 30 = Customers | 489668 | Unity Family

•             Slave Front Ends unable to connect to database

Followed procedures for deploying additional Front Ends as slaves, but when trying to log into the new Front Ends, receiving a "Database connection failed!" error at the login page. Grant privileges to the Primary backend. Grant the IP address, short name and FQDN, all 3 should be applied. ...

October 26, 2016 | Approved | Level 30 = Customers | 490308 | ViPR SRM 3.7 SP1,ViPR SRM 4.0.1,ViPR SRM 4.0,ViPR SRM 3.7 SP2

•             VIPR SRM --- Physical Hosts : Linux host arents showing up in reports

Physical Hosts Report is missing various Linux & windows hosts and Remote Shell collector failed with the following error: LunMappingDe tection v1.2.2.0: RSC polling failed (2 errors): NFS mount point: IP:/home identified as User's home directory. A common NFS ...

October 26, 2016 | Approved | Level 30 = Customers | 486304 | ViPR SRM

•             Turkey is permanently changing the country's time zone to UTC offset of plus 3 hours (UTC+3)

Effective Oct 30, 2016, Turkey is changing the country's time zone to a permanent UTC offset of plus 3 hours (UTC+3). This information was officially published by the Turkey Government. Following this decision the Daylight Saving Time setting in Turkey will be permanent. ...

October 26, 2016 | Approved | Level 30 = Customers | 490829 | XtremIO HW Gen2 400GB,XtremIO HW Gen1,XtremIO,XtremIO HW Gen2 400GB Encrypt Capbl,XtremIO HW Gen2 800GB Encrypt Capbl...More

•             VNX M&R 2.X | Can I monitor VNXe with VNX M&R?

To monitor a VNXe with VNX M&R you must meet the following requirements: -VNX M&R Software must be at 2.2 -VNXe models is a VNXe 3200 -VNXe OE must either 3.10, 3.1.1, 3.1.5 (anything higher is not verified or supported) To add a VNXe to VNX M&R: -From the Front Page Navigate to Admininstration >VNX ...

October 26, 2016 | Approved | Level 30 = Customers | 485027 | VNX Family Monitoring & Reporting

•             OneFS 8.0: Smartpools jobs do not run following an upgrade to OneFS 8.0.0.0 - 8.0.0.2 or OneFS 8.0.1.0

  1. Issue. If you disable the CloudPools service (isi_cpool_d) and then you upgrade to OneFS 8.0.0.0 through 8.0.0.2 or OneFS 8.0.1.0, following the upgrade, Smartpools jobs fail to run. In addition, OneFS logs the following messages in the /var/log/isi_job_d and /var ...

October 26, 2016 | Approved | Level 30 = Customers | 490912 | Isilon OneFS,Isilon OneFS 8.0,Isilon OneFS 8.0.0,Isilon OneFS 8.0.0.0,Isilon OneFS 8.0.0.1...More

•             How to set "File Change Notification" settings on a VNX CIFS Server

File Change Notification is a Microsoft Windows feature whereby a server notifies connected clients when File or Directory contents are changed. "File Change Notification" is set as a filesystem mount option. By default it is turned on, unless the nonotify option is specified in the mount: [nonotify] Turns notify off. ...

October 26, 2016 | Approved | Level 30 = Customers | 491009 | VNX1 Series,VNX2 Series

•             Domain Administrator get Permission denied when accessing a CIFS share on a Multi-Protocol NAS server.

On a multi-protocol NAS server setup with NIS/LDAP and Active Directory, when the domain administrator attempts to access a CIFS share, user get permission denied. A common mistake is to map user administrator to root, this mapping will fail as user root does ...

October 26, 2016 | Approved | Level 30 = Customers | 491159 | Unity Family,VNXe2 Series

•             VNX: File Options Grayed Out in Unisphere

VNX File options grayed out in Unisphere. Create a global/administrator user "tempadmin," with password "sysadmin" ( It is recommended to use "\" before the special character used in the password ) # /nasmcd/sbin/naviseccli -User sysadmin -Password oldpassword -scope 0 -h SPA Security -adduser -user tempadmin ...

October 26, 2016 | Approved | Level 30 = Customers | 490220 | VNX/VNXe Family,VNX1 Series,Unisphere for VNX,VNX2 Series

•             SMB User Cannot FTP to unity array when home directory restriction is enabled

SMB User Cannot FTP to unity array when home directory restriction is enabled ftp> user domainuser1@example.com ---> USER domainuser1@example. com 331 Password required for domainuser1@example.com. Password: ---> PASS XXXX 550 Can't change to home directory. Login failed. ...

October 26, 2016 | Approved | Level 30 = Customers | 490784 | Unity Family

•             Unable to access shares after switchover

Unable-to-access-shares-after-switchover both file system and vdm replication sessions were switched over properly. Export properties give following alert: Severity: Warning Brief Description: Could not get associated file system for test_export on test_vdm; therefore, some properties were not retrieved. ...

October 26, 2016 | Approved | Level 30 = Customers | 490491 | Celerra,VNX1 Series,VNX2 Series

•             Some points on setting up SAP ILM and the DmSapILM.properties file.

Some points on setting up SAP ILM and the DmSapILM.properties file. To resolve this, 1. Copy the DmSapILM.properties file from ASSAP ILM build (Enterprise_Integrations_ILM.zip/tar) to the following locations - dmwebdav.war ie webapps/dmwebdav/WEB-INF/classes - And Cabinets/System/Doclink/SAPILM/ folders. ...

October 26, 2016 | Approved | Level 30 = Customers | 490335 | Documentum Archive Services for SAP

•             ETA 489571: SourceOne: SourceOne Email Management and Discovery Manager 7.2 search results of full text indices may be incomplete

Data archived in SourceOne Email Management may be searched either through relational (SQL Database) based searches or Full Text Index (FTI) based (ISYS or Elasticsearch) searches. The system determines which type of search to run depending on whether ...

October 26, 2016 | Approved | Level 30 = Customers | 489571 | SourceOne Email Management 7.2 SP2,SourceOne Email Management 7.2,SourceOne Email Management 7.2 SP3

•             Not able to access NFS exports on VDM after switch over

Not able to access NFS exports on VDM after switch over VDM replication for nfs export is will not replicate the exports to destination. We need to recreate exports from destination again after switch over. Need to recreate the export on Destination to bring back the access. ...

October 26, 2016 | Approved | Level 30 = Customers | 490263 | Celerra,VNX1 Series

•             AppSync: Unable to map Oracle ASM disk that reside on CCISS HP devices on Redhat Linux OS.

The Service Plan will fail with the following events: Application discovery,Application discovery phase for DATABASE beginning, Application discovery,disk.EnableUUID=TRUE is not enabled for the virtual device /dev/cciss/c0d1p1., Application discovery,"Storage for /DataFS could not be mapped to replication storage or ...

October 26, 2016 | Approved | Level 30 = Customers | 491125 | AppSync,AppSync 2.1,AppSync 3.0,AppSync 2.2

•             AppSync: Recovery of Oracle fails on Unix when the Source host's init<sid>.ora contains a log_archive_dest entry for directory that does not exist on the Source host.

The recovery of Oracle on Unix will fail with the following message in the service plan events: Recover copy,Starting recovery of Oracle database XR2., Recover copy,An error occurred while running recoverDatabase on host MOUNTHOST. Refer 158e2eec-4f1e ...

October 26, 2016 | Approved | Level 30 = Customers | 490898 | AppSync,AppSync 3.0

•             SMB Share can't be created on Unity NAS server with error code:0x900a213

On creating a SMB share named 'Home' on any FS in Unity, Error "Failed: The specified SMB share could not be created. (Error Code:0x900a213)" had appeared. Change the name of the SMB share. A workaround, is to disable the home directory feature using EMC unity NAS server management tool. ...

October 26, 2016 | Approved | Level 30 = Customers | 491146 | Unity Family

•             Captiva: Invoice Capture - Web Error 404.17 with Application Customizer web page.

Error message when you visit a Web page like Application Customizer that is hosted on IIS 7.0: "HTTP Error 404.17 - Not Found". Ensure that you enable the following IIS roles before you run Invoice Application Customizer: • IIS 7.0 and 7.5: — IIS Management Scripts and Tools — Windows Authentication — ASP.NET ...

October 26, 2016 | Approved | Level 30 = Customers | 491110 | Captiva Products,Captiva Invoice Capture,Captiva Invoice Capture 7.1

•             D2 install dialog logic is reversed for forcelLinkAfterSecurity setting in D2-JMS.properties

The D2 install dialog requests input as follows: "Do you want to apply Autolink rules to content before applying Security?". However the setting in the D2-JMS.properties located in ...\DctmServer_MethodServer\deploy\ ServerApps.ear\APP-INF\classes\ is "forceLinkAfterSecurity ...

October 26, 2016 | Approved | Level 30 = Customers | 490415 | Documentum D2 4.2,Documentum D2,Documentum D2 4.5,Documentum D2 4.6

•             Null Pointer Exception on Advanced Search

Null Pointer Exception displayed on clicking on Advanced Search in Records Manager. Error in application server log is as follows : ERROR [http-apr-8080-exec-7] com.documentum.web.common.Trace - java.lang.NullPointerException at com.documentum.web ...

October 26, 2016 | Approved | Level 30 = Customers | 490274 | Documentum Records Manager

•             Custom Date attribute not accepting 12/31/9999 after CS 7.1 Patch 28

Custom Date attribute not accepting 12/31/9999 after applying CS 7.1 Patch 28 Receive error: DM_QUERY_E_DATE_FORMAT According to CS 7.1 DQL reference guide. any date value greater than 12/31/4712 is not valid so this error is valid. This did not used ...

October 26, 2016 | Approved | Level 30 = Customers | 490368 | Documentum Content Services

•             VDP system will not boot and prompts user to repair file system

A VDP appliance fails to boot into the OS and reports a file system inconsistency. The user is prompted to fix the file system "space contains a file system with errors, check forced. space: Inodes that were part of a corrupted orhpan linked list found. space: UNEXPECTED INCONSISTENCY; RUN fsck MANUALLY . . . ...

October 26, 2016 | Approved | Level 30 = Customers | 491073 | Avamar Client for VMware,Avamar Client for VMware VDPA,Avamar Client for VMware VDP 5.5.9,Avamar Client for VMware VDP 5.8.1,Avamar Client for VMware VDP 5.5.7...More

•             Captiva Web Client error message when attempting to scan pages into batch

When attempting to scan pages into CWC scan, customer would get an error message, "An unknown server error occurred." Captiva Capture REST Service Licensing indicated: "Max Concurrent Dca Users over-consumed". Confirm also that SERVER license has W feature. ...

October 26, 2016 | Approved | Level 30 = Customers | 491138 | Captiva Capture 7.5

•             14:380006 automatic refresh of the contract data failed.

The following alert is being generated on a Unity array AlertID Message 14:380006 automatic refresh of the contract data failed. Configure access to the internet to allow the Contract Check to be performed or configure an internet proxy in the network to allow access for the Unity array. ...

October 26, 2016 | Approved | Level 30 = Customers | 490694 | Unity Family

•             Unity SMB : Access Denied when accessing Protocol Encrypted Share

Customer is trying to access a CIFS Share and is receiving : ACCESS DENIED, Re authentication window requested: Protocol Encryption is Supported in SMB3 type clients only. That means only Windows 8/10 or 2012 server supports it. If any legacy Windows ...

October 26, 2016 | Approved | Level 30 = Customers | 490748 | Unity Family

•             Unity Family - How to Upgrade Unity OE

How to Upgrade the Unity Family OE 1 - Go to the settings menu: 2 - Navigate to: Software and Licenses > Software Upgrade: Note: you will see here what version you are on and your 3 options: Perform Health Checks; Start Upgrade; Download New Software. 3 ...

October 26, 2016 | Approved | Level 30 = Customers | 490297 | Unity Family

•             How to replace Unity array Unisphere self-signed SSL certificates with signed certificates from a local Certificate Authority.

Step 1: Create private key on SP 22:59:02 service@unknown spa:~/openssl> openssl genrsa -des3 -out unitycert.key -passout pass:emcemc Generating RSA private key, 2048 bit long modulus ..... e is 65537 (0x10001) Step 2 : Remove ...

October 26, 2016 | Approved | Level 30 = Customers | 490810 | Unity Family

•             A large number of "No text piece matching the criteria and it is not required." messages are logged in the xpression.log file

The customer had a large number of "No text piece matching the criteria and it is not required." data being logged in the xPression log file. The logs were taking up a lot of space in a short period of time. Due to this much unneeded logging, they were not able to track the logs of other applications. ...

October 26, 2016 | Approved | Level 30 = Customers | 491142 | Document Sciences xPression Enterprise Edition - Publish Engine

•             RecoverPoint for VMs: Shadow VM displays PXE boot screen on console

RecoverPoint for VMs protected "shadow" VMs display PXE boot screen on console. This peaks in CPU consumption which can be seen on vSphere performance monitoring. Symptom seen from the Shadow VM console: Exiting Intel PXE ROM. Operating System ...

October 26, 2016 | Approved | Level 30 = Customers | 491141 | RecoverPoint,RecoverPoint for Virtual Machines

•             Why does CSSAP 7.2 Client fail to connect to docbroker ?

After installing CSSAP 7.2 client and starting CSSAP View, selecting 'Content Services for SAP' > 'Show Docbase Contents' on the menu bar, may result on the following error: Docbroker does not know requested docbase or no docbases are configured. Make sure ...

October 25, 2016 | Approved | Level 30 = Customers | 491128 | Documentum Content Services for SAP 7.2

•             xRevise property "AddUsageDataForReviseRUs" not documented beyond xPression 4.5

A new property, called AddUsageDataForReviseRUs, was introduced in xPression 4.5. The purpose of the property is to allow the customer to enable or disable content search in xRevise revision units using the xEditor content search feature. The only place this ...

October 25, 2016 | Approved | Level 30 = Customers | 490842 | Document Sciences xPression xRevise 4.6,Document Sciences xPression Enterprise Edition - Publish Engine 4.6 SP1,Document Sciences xPression Enterprise Edition - Publish Engine 4.5 SP1,Document Sciences xPression Enterprise Edition - Publish Engine 4.6

•             xDesign Styles changing sporadically due to Autorecovery being enabled in Word 2010

When a user is in xDesign, defined styles were changing sporadically. What appears to be happening is that text within a text piece that has a style defined, lets say a body10 style defined as a 10 point Arial, it suddenly changes to a different type face and point size. ...

October 25, 2016 | Approved | Level 30 = Customers | 491136 | Document Sciences xPression Enterprise Edition - Publish Engine 4.5 SP1

•             Naviagent for SPx is not responding

Running nas_checkup Storage System : Check storage processor connectivity Error HC_BE_14505017447: The following errors were found: * Command: /nasmcd/sbin/navicli -h 10.10.240.202 -t 30 getagent - serial * Return Code: 255 * Error Message: Error occurred during HTTP request/response from the target: '10.10 ...

October 25, 2016 | Approved | Level 30 = Customers | 491003 | VNX/VNXe Family,VNX Operating Environment

•             requirements to delete a LUN

What are the requirements to delete a LUN and add the space from the LUN back to the storage pool or RAID group that the LUN was originally created from.. 1. Cannot be in any storage group (aka no host access). 2. Cannot be part of any replications (MirrorView ...

October 25, 2016 | Approved | Level 30 = Customers | 490853 | VNX/VNXe Family

•             How attach a server to a VNX via mydocuments.emc.com

Below are steps on how to create a customized host connectivity document, tailored to your specific environment within the mydocs website. Within the pdf document, it will give you the steps for presenting storage to host. 1. Go to the following site: https://mydocuments.emc.com/ 2. Select VNX Series. ...

October 25, 2016 | Approved | Level 30 = Customers | 490851 | VNX/VNXe Family,VNX1 Series,VNX2 Series

•             xPlore Index Agent unable to start and stucks after starting it from Index Agent web UI console and DA

xPlore 1.5 Customer found xPlore Index Agent stuck there when click starting button. No error message return. Follow KB 307032 to truncate dmi_queue_item_s table. After truncating this table, Index Agent can start successfully. Found there are over 1 million items ...

October 25, 2016 | Approved | Level 30 = Customers | 490871 | Documentum xPlore 1.5

•             How to delete Clone Private LUNs

  1. Log into Unisphere. Select the affected array by using the pull down bar to the left of "Dashboard" or by selecting it in the "Systems by Severity" box in the upper left of the display. 2. Go to the tab labeled Data Protection. 3. Along the right hand side click on “Configure ...

October 25, 2016 | Approved | Level 30 = Customers | 490464 | VNX/VNXe Family,VNX1 Series,VNX2 Series

•             How to fracture a clone and remove it from a Clone Group

Below are steps on how to fracture a clone in Unisphere and remove it from the Clone Group. To fracture: 1. Log into Unisphere. Select the affected array by using the pull down bar to the left of "Dashboard" or by selecting it in the "Systems by Severity" box in the upper left of the display. ...

October 25, 2016 | Approved | Level 30 = Customers | 490345 | VNX/VNXe Family

•             ViPR SRM upgrade from 3.7 to 4.0.1 pauses

During the upgrade process from 3.7 to 4.0.1 the upgrade seems to be stopped at 51% on multiple servers. Killed the wsg process on all the servers and restarted the wsg service. It came up fine, however- upgrade was still stuck and not progressing on any of the servers. ...

October 25, 2016 | Approved | Level 30 = Customers | 490857 | ViPR SRM 4.0

•             DCA V1: How to set a hot spare on a master server after the hot spare disk has been replaced; Why is my disk set to "READY" for disk in slot 5 on the master.

The dedicated Hot Spare is not part of the array (VD) and the "READY" is its normal state. The hard drive moves from "READY" state to "Online" state only if it is part of the array and has been assigned as a dedicated Hot Spare in order to trigger the rebuild process. ...

October 25, 2016 | Approved | Level 30 = Customers | 491126 | Data Computing Appliance V1

•             ESA-2016-137: EMC Avamar Data Store and Avamar Virtual Edition Security Update for Oracle JRE Vulnerabilities

Oracle JRE is updated for the following vulnerabilities: These vulnerabilities have been identified in Oracle (formerly Sun) Java Runtime Environment and Development Kit that may potentially affect confidentiality, integrity, and availability, if successfully exploited. ...

October 25, 2016 | Approved | Level 30 = Customers | 491108 | Avamar Virtual Edition 7.0.1-396,Avamar Virtual Edition 7.2.0-401,Avamar Virtual Edition 7.2.0-390,Avamar Data Store,Avamar Virtual Edition...More

•             Applying the Fall 2016 DST Timezone updates for Turkey on Celerra, VNX1, and VNX2 systems

What happens if I do not apply the Fall 2016 DST update? In most scenarios, there would be little impact. However, there is the possibility that IP Replication sessions would not function properly, Cron Jobs and Checkpoint Schedules may be off one hour. In extreme ...

October 25, 2016 | Approved | Level 30 = Customers | 491045 | VNX5300,VNX5500,VNX5700,VNX7500,VNX VG2...More

•             DLmT0704E: VNX/VG8 Capacity Check Failed: Failed to Ping VNX/VG8

DLm calls home with alert because the ping to VNX/VG8 fails when VG8 is in SSS standby mode. Review DLm health check results to determine if the VG8 is in SSS standby mode: DLm (SSS configuration) Standby Mode. If the VG8 is in SSS standby mode, this alert can be ignored. ...

October 25, 2016 | Approved | Level 30 = Customers | 490911 | Disk Library for mainframe DLm8000,Disk Library for mainframe DLm8100

•             Watch4Net/Vipr SRM: Memory utilization metrics are not displayed for F5 Load Balancers

The SMARTS collector, collects memory statistics for F5 devices, but the way the the data is instrumented in SMARTS, is not allowing the data to be displayed. Normally memory usage is displayed next to temperature: From a file connector we can observe: {model ...

October 25, 2016 | Approved | Level 30 = Customers | 490187 | Watch4net 6.3,ViPR SRM 3.5 SP2,Watch4net 6.4,Watch4net 6.5

•             EMC VNX2, VNX1 Security Vulnerability for OpenSSH (CVE-2015-5352, CVE-2015-5600)

CVE-2015-5352: This issue affects the default OpenSSH sshd configuration (X11 Forwarding is enabled by default) on VNX2 and VNX1 ControlStation that could potentially be exploited by malicious users to compromise the affected system. CVE-2015-5600: This ...

October 25, 2016 | Approved | Level 30 = Customers | 488964 | VNX1 Series,VNX OE for File,VNX2 Series

•             EMC VNX2, VNX1 Security Vulnerability for OpenSSH (CVE-2014-2532) - False Positive

This CVE does not impact the default OpenSSH sshd configuration on products specified below and is considered a false positive. This CVE is considered a false positive as it does not impact the following products: VNX2 Series and VNX1 Series. No further action is required. ...

October 25, 2016 | Approved | Level 30 = Customers | 488962 | VNX1 Series,VNX OE for File,VNX2 Series

•             EMC Midrange Security Vulnerabilities for Oracle Java SE Critical Patch update for October 2016 - False Positive

The following CVEs do not impact the server-side Java deployment on these products: VNXe3200, VNXe1600, VNXe3100/3150/3300, VNX1, VNX2, Unity Family, Unity All Flash, Unity Hybrid, UnityVSA (Virtual Storage Appliance) CVE-2016-5556 CVE-2016-5568 CVE-2016-5582 CVE-2016-5573 CVE-2016-5597 CVE ...

October 25, 2016 | Approved | Level 30 = Customers | 490922 | VNX/VNXe Family,VNXe1 Series,VNX1 Series,Unity Family,Unity Hybrid...More

•             VMAX3: FDR support

Innovation Data Processing Software is used to copy data to a new device producing error messages as described below: Error message(s): FDR158** DATA SET ENQ FAILED DSN=NDV.V.XXXX.LOADONL FDR230** FDRSNAP ERROR - UNIT=xxxx REASON ...

October 25, 2016 | Approved | Level 30 = Customers | 490545 | TimeFinder/Clone Mainframe SNAP Facility for z/OS,ResourcePak for Mainframe,Mainframe Enablers,Mainframe Enablers 7.6 and all Level Sets/PTFs,VMAX3 Series

•             Smarts NCM: NCM SmartsAdapter won't start in v9.4.2 following upgrade

The user gets a 404 error as the webpage cannot be loaded In the smarts adapter log : vc_smarts_adaptor.log the following error will be seen and smarts adapter startup will fail: 2016-10-20 09:06:05,650] context.ContextLoader ERROR Context initialization failed org.springframework.beans.factory.access ...

October 25, 2016 | Approved | Level 30 = Customers | 491077 | Smarts Network Configuration Manager

•             ViPR SRM: Unisphere/SE 8.3 does not display Perfomance data

After upgrading the Unisphere from 8.x to 8.s , performance data will not be displayed in SRM version lower than 372 The file-connector log will display NaN for most every metric SEVERE -- [2016-10-14 07:44:54 EDT] -- DataListener$ValueFormatter::createValues(): Invalid value 'NaN' for key MB_WRITE_PER_SEC ...

October 25, 2016 | Approved | Level 30 = Customers | 490841 | ViPR SRM 3.6,ViPR SRM 3.7 SP1

•             ViPR SRM: How to perform a basic health check

When an upgrade is being planned it is recommended to do a general health check to validate the environment. The health check will help issues going forward. One can also use this process to perform a health check to see how the environment is performing or look for issues that might be occurring in the environment. ...

October 25, 2016 | Approved | Level 30 = Customers | 489735 | ViPR SRM,ViPR SRM 3.7,ViPR SRM 3.6,ViPR SRM 4.0,ViPR SRM 3.5

•             Data Domain: Data Domain Restorers (DDRs) configured for long term retention/cloud tier (LTR) may experience repeated Data Domain File System (DDFS) panics/restarts if a cloud unit fills to capacity

Data Domain Operating System (DDOS) 6.0 introduces a new feature known as cloud retention or long term retention (LTR). This feature allows a second tier of object based storage provisioned by a cloud provider to be added to certain models of Data Domain ...

October 25, 2016 | Approved | Level 30 = Customers | 491085 | Data Domain

•             EMC M&R | ViPR SRM: M&R Health Reports missing data, collector logs show, "Error while polling filesystem '/tmp'. com.watch4net.apg.health.StatAlreadyExistsException: Stat with id 'FreeSpace' already exist."

In a distributed setup, there may be data missing in the EMC M&R Health reports for a specific host. Upon checking the collecting logs for the M&R Health-Collector the following error may be seen: Error while polling filesystem '/tmp'. com.watch4net.apg.health.StatAlreadyExistsException ...

October 25, 2016 | Approved | Level 30 = Customers | 491084 | Watch4net 6.5

•             Watch4net | Cisco VoIP Solution Pack: Not able to process CDR and CMR files.

Not able to process CDR and CMR files. and getting the below error: WARNING -- [2016-09-27 07:57:09 BST] -- b::a(): Datatype '0' is not supported, the value '0' will be parsed as a String ! WARNING -- [2016-09-27 07:57:09 BST] -- b::a(): Datatype '7ea420ef-7212 ...

October 25, 2016 | Approved | Level 30 = Customers | 491079 | Watch4net 6.5

•             Avamar: An Excluded folder is being backed up, it is available for restore in DTLT web-UI and not visible in Admin GUI

An excluded folder (via dataset) is being backed up and it is visible and available for restore in DTLT Web-UI while it is not visible in Admin GUI. In this case scenario we set up the dataset as follow: Source data: * As you may see we used the wildcard "*" as described ...

October 25, 2016 | Approved | Level 30 = Customers | 491074 | Avamar Client for Windows

•             MFE SRDF/AR: Error message: BCVA031E Process CCMCSRDF, DLOK LKFREE failed, RC 001D, RSNC 000000A4, Symm 0001903-00647

Error message: BCVA031E Process xxxxxxxx, DLOK LKFREE Failed, RC 001D, RSNC 000000A4, Symm nnnnnnn-nnnnn Error message: BCVM046I *** EMC TimeFinder V8.0.0 (01) - SCF V08.00.00 (27) Microcode Level: 5773-198 An Emergency IPL occurred without stopping the SAR Process prior to the IPL, which ...

October 25, 2016 | Approved | Level 30 = Customers | 490346 | TimeFinder/Mirror for z/OS,ResourcePak for Mainframe,Mainframe Enablers,Mainframe Enablers 8.0

•             MFE ConGroup: ConGroup Fails to Complete a Dynamic Add or Delete and Shuts Down

During dynamic add or delete of devices to ConGroup the command fails to complete and ConGroup fails to process any more commands. For example, the following command was issued to the owning system to add some devices; F GDDRCGRP,ADD DEVICES ...

October 25, 2016 | Approved | Level 30 = Customers | 490924 | Consistency Groups for z/OS,Mainframe Enablers,Mainframe Enablers 8.0,Mainframe Enablers 8.1

•             EHC: VMware Tools in Windows VM not running

The Summary tab of the Windows virtual machine reports the status of VMware Tools as: "Not Running (Current)" Reboot the VMware Tools service do not help to resolve this issue. Reboot the Windows virtual machine to try to resolve this isse. Otherwise, refer ...

October 24, 2016 | Approved | Level 30 = Customers | 491068 | Enterprise Hybrid Cloud 3.5,Enterprise Hybrid Cloud 3.1,Enterprise Hybrid Cloud,Enterprise Hybrid Cloud 3.0

•             Captiva Administrator Licensed Modules inidcates a group does not exist for group name

Captiva Administrator Licensed Modules screen indicates the group being used with the specified module does not exist and the entry is invalid. Why? To resolve this issue either contact Captiva Support and/or Licensing and provide the following: A copy of the ...

October 24, 2016 | Approved | Level 30 = Customers | 491066 | Captiva Capture 7.5,Captiva Capture,Captiva Capture 7.1

•             Unable to connect to Captiva Scale Server due to Standard Import Licensing Error

Unable to connect to Captiva Scale Server due to Standard Import Licensing Error. The following errors can be seen in the CPImport log and need to know why: 16:02:48.180 Tid=1,Conn=1,ElapseMs=0, CPIMPORT:Connect failed. Server: GROUP:10099 No such ...

October 24, 2016 | Approved | Level 30 = Customers | 491060 | Captiva Capture 7.5,Captiva Capture

•             DCA V2/V3: How to copy back from a hot spare after failing out and replacing a disk proactively.

When failing out a disk proactively the disk will be unconfigured and will cause the hot spare in either slot 11 or 23 to rebuild and take over for the failed disk. After replacing the disk the system will not copy back automatically and copy back needs to be started manually since the disk was removed manually. ...

October 24, 2016 | Approved | Level 30 = Customers | 491059 | Data Computing Appliance V2,Data Computing Appliance V3

•             scanner.exe report hardware compression err_code = 1 'Incorrect function (Win32 error 0x1)'

Error message: Failed to ENABLE \\.\Tape0 hardware compression, err_code = 1, 'Incorrect function. (Win32 error 0x1)' is populated when running scanner.exe command on Windows Hosts for Data Domain VTL LTO Ultrium 5 tape drive models. Physical Tape ...

October 24, 2016 | Approved | Level 30 = Customers | 490988 | NetWorker,NetWorker Family

•             VPLEX: How to identify a 'proceed conditionally' nmg/117 event for Cluster Witness

When testing failure scenarios by bringing down, front-end-ports, back-end ports and wan-com ports please be aware that the cluster-witness will still apply the consistency-group detach rules as this scenario will not simulate a departure. The reason behind this ...

October 24, 2016 | Approved | Level 30 = Customers | 490284 | VPLEX GeoSynchrony 5.3,VPLEX Series,VPLEX VS2,VPLEX GeoSynchrony 5.2 Patch 1,VPLEX Metro...More

•             ViPR SRM: Collectors unable to connect to the Primary Back End Server

SRM was very busy trying to collect data and some reports we not populating on a timely bases. While examining the Load-Balancer logs see errors posted WARNING -- [2016-10-21 16:07:20 EDT] -- AbstractCollector::flushNext(): Error flushing Alerting com.watch4net ...

October 24, 2016 | Approved | Level 30 = Customers | 490982 | ViPR SRM

•             Smarts NCM: Email not sending out or working from Report Advisor

Customers will not be able to send email from the Report Advisor server. Might have the following errors in the Voyence.log. Caused by: com.sun.mail.smtp.SMTPSendFailedException: 550 5.7.1 >... Relaying denied. MAIL FROM: Admin@dummy-01-test-GA.north ...

October 24, 2016 | Approved | Level 30 = Customers | 490990 | Smarts Network Configuration Manager 9.4

•             Connectrix: Connection issue or port problem – Cleaning Cables

Your system is experiencing a connection issue or a port problem. Use this procedure to determine whether a contaminated cable is the cause. Before replacing the optic, follow the procedure in the video for cleaning cables: https://www.youtube.com/watch?v=u1rgjzUQlDU&index ...

October 24, 2016 | Approved | Level 30 = Customers | 490767 | Connectrix,Connectrix B-Series Hardware,Connectrix MDS-Series Hardware

•             Unity : How to change the Site ID a Unity array system is installed at

In order to have the DELL EMC install base updated to reflect a new or updated site location. The records must be updated to properly reflect the new physical location for the system. Please be sure that the SITE ID you are about to change the Unity array to has ...

October 24, 2016 | Approved | Level 30 = Customers | 489840 | Unity Hybrid flash,Unity All Flash,Unity 300F,Unity 400F,Unity 500F...More

•             Unity - NDMP cannot be enabled on destination NAS server

The customer has 2 Unity arrays with replication enabled between them and he needs to enable backup on both of them. - Enabling NDMP on source NAS server is ok: Backup and restore operations works fine on source NAS Server. - Trying to enable the NDMP form the GUI is disallowed : dimmed. ...

October 24, 2016 | Approved | Level 30 = Customers | 490893 | Unity Family

•             XtremIO: Unable to perform certificate management on multiple clusters in Microsoft System Center Virtual Machine Manager

System Center Virtual Machine Manager (SCVMM) is Microsoft's virtual machine support center, and provides virtual machine management and reporting for Windows-based systems. One of the many features provided by SCVMM is certificate management on ...

October 24, 2016 | Approved | Level 30 = Customers | 491032 | XtremIO HW Gen2 400GB,XtremIO,XtremIO HW Gen2 400GB Encrypt Capbl,XtremIO HW Gen2 800GB Encrypt Capbl,ProtectPoint for XtremIO XtremIO HW Gen3 40TB Encrypt Disable...More

•             How to add storge to your DDVE in the hypervisor ESXi

When you initially deploy a DDVE, it only has 2 disks configured, the boot disk and the NVram disk. No Data disk. To ingest Data to the DDVE, you will need to add further Data disks to the VM via the hypervisor 1st. open the Vm setting s panel and add a new Hard Disk. set the size accordingly. ...

October 24, 2016 | Approved | Level 30 = Customers | 489906 | Data Domain,Data Domain Virtual Edition

•             How to recover a NetWorker resource or metadata database and rebuild lost content when required

Recovering a Single Resource or Metadata database and Rebuild Missing Content The steps in this KB article only apply to the NetWorker server and NetWorker Management Console (server). Before Attempting to Recover a Single Resource or Metadata database ...

October 24, 2016 | Approved | Level 30 = Customers | 489271 | NetWorker,NetWorker Family

•             Java compatibility issue where an Avamar Administrator client has multiple Avamar versions installed (7.0.3 and 7.1.2, 7.2.1)

An Avamar Administrator client needs to manage multiple Avamar systems, (for example 7.0.3, 7.1.2, 7.2.1) Java release 8 has been installed on the management PC. When double clicking the Avamar Administrator client shortcut there is no response and it is no ...

October 24, 2016 | Approved | Level 30 = Customers | 490976 | Avamar Server 7.0.3-32,Avamar Server 7.2.1-32,Avamar Server 7.1.2-21

•             How to check NetWorker metadata databases for consistency

NetWorker maintains a number of different databases to manage the backup infrastructure and to manage the backups created by NetWorker. Only the Media database (mm) and Client File Index (CFI or index) database(s) have commands to verify their consistency ...

October 24, 2016 | Approved | Level 30 = Customers | 489270 | NetWorker Family

•             Image causes CPIMGPRO to throw error to Windows Event Log. Why?

Why is Image Processor failing when specific image is being processed when the image is mostly black with a limited amount of white? We are seeing the following error in the Windows Event Viewer that corresponds to what we are seeing in Image Processor: Faulting ...

October 24, 2016 | Approved | Level 30 = Customers | 490948 | Captiva Capture 7.5,Captiva Capture

•             Configuring the BRM security certificate to the Avamar system

The aim of this article is to explain how to check if the BRM certificate is already configured on the Avamar server and in case that it is not, how to install it. This procedure might be done when BRM v1.3.0-121 broker must be reconfigured after 7.2 upgrade on the Avamar system (when following KB470241). ...

October 24, 2016 | Approved | Level 30 = Customers | 490595 | Backup & Recovery Manager Avamar 1.3,Backup & Recovery Manager Avamar

•             No custom Success message is displayed for Stateless Processes launched from Context Menu

- In xCP 2.2, customer configures a custom success message for a Stateless Process data service when it's invoked via a Context Menu. - At runtime, a user triggers the Stateless Process successfully, however the custom success message they defined is not displayed on the page. No warnings / errors are shown. ...

October 24, 2016 | Approved | Level 30 = Customers | 491019 | Documentum xCP

•             VxRail: Enter/exit Maintenance Mode and VxRail shutdown/startup with Horizon Air Hybrid-Mode deployed

Additional procedure is needed when entering/exiting Maintenance Mode and VxRail shutdown/startup with Horizon Air Hybird-Mode deployed. Please refer to attached document regarding these additional procedures. Specifically on appliance shutdown and ...

October 24, 2016 | Approved | Level 30 = Customers | 490875 | VxRail Gen2 Hardware,VxRail Software,VxRail Software 3.5

•             Webtop: The startupaction: cannot be executed due to security reasons

Webtop 6.8.1 fails startupAction with security reasons When trying to use the below URL's “http://myserver/webtop/component/main? startupAction=search&queryType=string&query=some_query_strin g_here” “http://myserve/webtop/component/main?startupAction= properties&objectId=some_id” you get following message: ...

October 23, 2016 | Approved | Level 30 = Customers | 490939 | Documentum Webtop 6.8.1,Documentum Webtop 6.8

•             Vcenter failed to connect VIPR controller VASA service

The issue was occurrs when upgrading to ViPR Controller 3.0 or with a fresh installation of 3.0. Vcenter fails to connect VIPR controller VASA service. When inputting: “https://VIPRIP:9083/storageos-vasasvc/services/ vasaService” in a browser, it shows: "service ...

October 23, 2016 | Approved | Level 30 = Customers | 491017 | ViPR Controller,ViPR Controller Controller 3.0

•             XtremIO Compression Feature

XtremIO's Inline Data Compression compresses already deduplicated data before it is written to the flash media. XtremIO automatically compresses data after all deduplication operations have been completed. This ensures compression only takes place on unique date blocks. ...

October 23, 2016 | Approved | Level 30 = Customers | 490279 | XtremIO HW Gen2 400GB,XtremIO HW Gen1,XtremIO,XtremIO HW Gen2 400GB Encrypt Capbl,XtremIO HW Gen2 800GB Encrypt Capbl...More

•             XtremIO: LVM errors occurring on IBM AIX hosts when using MPIO with XtremIO storage arrays

An XtremIO array may abort I/O under certain error conditions, such as a Storage Controller (SC) or X-Environment (XENV) reboot, an update of the firmware on the array during a code upgrade, ...etc. When this happens, an IBM AIX host that is connected to the ...

October 23, 2016 | Approved | Level 30 = Customers | 491002 | XtremIO HW Gen2 400GB,XtremIO,XtremIO HW Gen2 400GB Encrypt Capbl,XtremIO HW Gen2 800GB Encrypt Capbl,ProtectPoint for XtremIO XtremIO HW Gen3 40TB Encrypt Disable...More

•             Are DataDomain systems vulnerable to "ransomware" software such as CryptoLocker?

Such as described in the following Wikipedia page, CryptoLocker is one of many different malware trojans of the same kind which, when infecting a target desktop or server, searches for certain types of files, automatically encrypts them with strong cryptography and a secret key, and then informs the user to pay some ...

October 22, 2016 | Approved | Level 30 = Customers | 490993 | Data Domain

•             Level 3 Image Addressing does nor persist across batches for the Kodak i5850 in ScanPlus

Level 3 Image Addressing does nor persist across batches for the Kodak i5850 in ScanPlus. A new ISIS Driver has been released to resolve this issue which is labeled eki5200_2.0.11609.15002. For more information, please contact Captiva Support. An issue was ...

October 21, 2016 | Approved | Level 30 = Customers | 490992 | Captiva ISIS Drivers,Captiva ISIS Drivers ISIS For Kodak

•             ScaleiIO Rebuild stuck at 25 MB

query_all shows:- 24.0 MB (24576 KB) active backward-rebuild capacity 0 Bytes pending backward-rebuild capacity 0 Bytes rebalance capacity 0 Bytes forward-rebuild capacity 24.0 MB (24576 KB) backward-rebuild capacity 24.0 MB (24576 KB) active moving capacity 0 Bytes pending moving capacity 24.0 MB (24576 KB ...

October 21, 2016 | Approved | Level 30 = Customers | 490989 | ScaleIO 2.0.0.1,ScaleIO 2.0.0.3,ScaleIO 2.0.0.2,ScaleIO 2.0.1

•             Replication Manager: The Replication Manager Server Service, IRD crashes when several jobs are scheduled to start at the same time.

Replication Manager Server service IRD crashes. The following will be seen in the Server debug log at the time of the crash: IRD. Determined Mode (TLS_TCP_TRANSPORT) /*3*/ IRD. RM-AE: UTIL_socketTLS() - TLS transport object initialized for socket (00000498) /*3*/. ...

October 21, 2016 | Approved | Level 30 = Customers | 488040 | Replication Manager,Replication Manager 5.4,Replication Manager 5.4 SP4,Replication Manager 5.4 SP3,Replication Manager 5.4 SP2...More

•             Smarts IP 9.0: After upgrading from Smarts IP 9.0 to 9.3, the 9.3 server has a new IP address, while the prior IP address is needed in order to start to the Broker.

During an upgrade from Smarts IP 9.0 to Smarts IP 9.3, and trying to retain the old IP address, the server hosting 9.3 is swapped between 9.0 and the result is that the broker will not start as the broker connection is still trying to connect to the old server IP address. ...

October 21, 2016 | Approved | Level 30 = Customers | 490856 | Smarts IP Manager,Smarts

•             Smarts NCM: API isn't able to Pull OS images when MD5 hash is defined.

When customers are using the API, instead of the GUI, to update OS images the API fails when a MD5 hash is defined. Please see the screen shot below of the GUI not having the MD5 hash. This works on in the GUI and API. Please see the screen shot below of the GUI having the MD5 hash. ...

October 21, 2016 | Approved | Level 30 = Customers | 490972 | Smarts Network Configuration Manager 9.4.1,Smarts Network Configuration Manager 9.4.2

•             RecoverPoint Reports missing after upgrade to SRM 4.0.1

After completing an upgrade from 3.7 to 4.0.1, opening Report Library EMC RecoverPoint/ SUmmasry does not display any data. Severe messages seen in the colleting logs for RecoverPoint for every metric collected. SEVERE -- [2016-10-20 17:46:33 BST] -- SOAPXmlRequestExecutor ...

October 21, 2016 | Approved | Level 30 = Customers | 490929 | ViPR SRM 4.0.1

•             Smarts NCM: Nokia (ALU) CSRs devices pulling config on every Syslog event type, causing application slowness

When syslog is enabled for Nokia ALU CSR devices, configuration pull jobs are scheduled on all event types causing application slowness due to the number of pulls triggered. Copy the file AlcatelSRSysLog.xml from $VOYENCE_HOME/package/pkgxml/AlcatelSR ...

October 21, 2016 | Approved | Level 30 = Customers | 490921 | Smarts Network Configuration Manager 9.4,Smarts Network Configuration Manager 9.4.1,Smarts Network Configuration Manager 9.4.2,Smarts Network Configuration Manager 9.3

•             Smarts NCM: Riverbed Steelhead devices get discovered as "Generic"

Riverbed steelhead devices (specific model Ex1160) get classified as "Generic" post discovery in NCM. The following entries can be found in autodisc.log- Sep 12 10:48:02 :-244164288/10.xx.xx.xx@1320/snmp# 4: discoverDriverViaSnmp: 10.101.40.18: (trying ...

October 21, 2016 | Approved | Level 30 = Customers | 490580 | Smarts Network Configuration Manager 9.4,Smarts Network Configuration Manager 9.4.1

•             Smarts IP: Can I set a minimum CPU utilization threshold; How to set minimum CPU threshold in Smarts.

Is it possible to set a minimum CPU utilization threshold within Smarts IP Polling and Thresholds? No, unfortunately that feature is not currently available in the Smarts Product. As you can see below. The only option for CPU utilization monitoring under Polling & ...

October 21, 2016 | Approved | Level 30 = Customers | 490971 | Smarts IP Manager

•             Smarts NCM: Can't locate Dsr 22 driver download.

Customers will notice when visiting support site for Dsr 22 drviers there will be no download for Dsr 22 drivers, just Dsr 22 Support Matrix Documentation. Dsr 22 is the same as Dsr 21 HF6. Dsr 22 is the internal Dsr part of the NCM 9.4.2 released on Sept 30th. No change is required. 490808.

October 21, 2016 | Approved | Level 30 = Customers | 490808 | Smarts Network Configuration Manager 9.4.2

•             Captiva Capture: Is it possible to use a bar code (E00) to split a document in ScanPlus?

Some of you have asked if it is possible to use a bar code (E00) to split a document in ScanPlus? The help guide shows that it can be used to set the IAValues for document types but does not mention using it in the same way we might use a Patch Code. For example ...

October 21, 2016 | Approved | Level 30 = Customers | 490113 | Captiva Capture 7.5

•             ViPR SRM: Online update task fails after updating

October 21, 2016 | Approved | Level 30 = Customers | 490961 | ViPR SRM

•             ViPR SRM Operations Alerts reports stopped working

After upgrading from ViPR SRM 3.7.1 to 4.0.1, Operations alerts reports stopped working. Errors found in most recent event processing log on primary backend host. WARNING -- [2016-10-14 14:41:08 EDT] -- ActiveCacheDataStream Handler::handleEvent(): ignoring invalid event... ...

October 21, 2016 | Approved | Level 30 = Customers | 490797 | ViPR SRM 4.0.1

•             ViPR SRM is not generating VPLEX Virtual Volumes performance data

October 21, 2016 | Approved | Level 30 = Customers | 490613 | ViPR SRM 3.7

•             [VAAI nas Plugin] "Hardware Acceleration" is showing as "Not Supported" after installing VAAI plugin version(1.2.2) on ESX6.0

Example of screenshot showing Not Supported: Below is an example of command showing it as "Not Supported" and what to expect to see in the output: # esxcli storage nfs list Volume Name Host Share Accessible Mounted Read-Only isPE Hardware Acceleration ...

October 21, 2016 | Approved | Level 30 = Customers | 490560 | Isilon VAAI 1.2.2

•             ViPR SRM Sev-1 Status alert received for Array-xxxxxxxxxxxx is now ACTIVE

You keep getting hundreds of alerts like below. Message: There is a symptom that Unisphere for this VMAX has not been responding for more than 24 hours. Please check collection logs. Device: 0001xxxxxxxx Device Type: Array Severity: 1 Source: VMAX-Collector ...

October 21, 2016 | Approved | Level 30 = Customers | 490788 | ViPR SRM 4.0.1

•             ViPR SRM 3.6.3: Some Cisco MDS switches are missing in the Reports.

This issue was in ViPR SRM version 3.6.3; Some Cisco MDS Switches are missing in the reports. However, they are discovered successfully and capabilities are shown. The SNMP logs are are clean. The configurations is correct. In the MODB (Management of Data ...

October 21, 2016 | Approved | Level 30 = Customers | 490716 | ViPR SRM,ViPR SRM 3.6 SP3

•             ViPR SRM: Report Availability: Disks Failed does not exit in the SRM 4.0 report

Disks Failed does not exit in the SRM 4.0 report. Per EMC ViPR SRM 4.0.1 production documentation release note page 2: As part of the next generation navigation, the following reports have been removed: l Availability: Disks Failed (covered via "Hardware Failure and Critical Alerts" Dashboard) Please using the link ...

October 21, 2016 | Approved | Level 30 = Customers | 490793 | ViPR SRM 4.1,ViPR SRM 4.0

•             Avamar: Oracle plugin backup failing with avtar Error <6658>: Unable to connect to 127.0.0.1:53168 for CTL messages

An Avamar client Oracle backup is completing fine "without exceptions" but the avtar log prints the following error: XXXXX avtar Error <6658>: Unable to connect to 127.0.0.1:53168 for CTL messages XXXXX avtar FATAL <10790>: Unable to connect to 127.0.0.1:53168 with proprietary encryption. ...

October 21, 2016 | Approved | Level 30 = Customers | 490889 | Avamar Plug-in for Oracle

•             Volumes remain in Open state when Message Centre is located in Isilon CIFS share using OneFS file system.

Customer has reported that a high number of open volumes remain in Open state. The volume status does not change from Open state forcing closure in the ES1 console. Running ES1Volumechecker does not report any issues with these open volumes. Deleting ...

October 21, 2016 | Approved | Level 30 = Customers | 489014 | SourceOne Email Management

•             Messages marked with "Corrupt Item" won't be restored.

Unable to restore shortcut messages. Restore shortcut activity won't restore all messages inside a mailbox due to some of them being marked as "Corrupt Item". By design SourceOne will skip any message that is marked as corrupt. In Restore logs is possible to ...

October 21, 2016 | Approved | Level 30 = Customers | 490337 | SourceOne Email Management

•             EMC SourceOne SharePoint Archive Search Configuration doesn't accept Search Service URL when using SSL for SourceOne Search Service

While Configuring SharePoint Search if the URL used for SourceOne Search Service is Configured for SSL it doesn't retrieve Mapped folders to Search and throws the following error:- A failed occurred attempting to retrieve the Source Archive Folders The provided URI scheme 'https' is invalid; expected 'http'. ...

October 21, 2016 | Approved | Level 30 = Customers | 490434 | SourceOne Email Management,SourceOne Archiving for Microsoft SharePoint

•             Windows VSS backup failed with error: avvss Error <12077>: VSS returned an error message exiting HR = 0x8000ffff

Multiple disk Windows 2008 server VSS backup fails with errors: avvss Error <10976>: ERROR: Selected writer 'ASR Writer' reported an error! - Status: 1 (VSS_WS_STABLE) - Writer Failure code: 0x800423f4 (The writer experienced a non-transient error. If the ...

October 21, 2016 | Approved | Level 30 = Customers | 490078 | Avamar Client

•             How to use Avamar include/exclude statements to define the scope of a backup

When configuring an Avamar backup in the Avamar Administrator and selecting which folders should be backed up, the flags "include" and "exclude" can be used to define the target data more explicitly. This article will discuss their use in various scenarios. How ...

October 21, 2016 | Approved | Level 30 = Customers | 490891 | Avamar Client for Windows

•             Avamar backup does not detect changes within a TrueCrypt volume due to static file modification time

Avamar is being used to back up a TrueCrypt encrypted volume The encrypted volume is backed up (backup #1) 2016-10-17 10:10:57 avtar Info <5156>: Backup #1 timestamp 2016-10-17 10:10:57, 1 files, 2 folders, 50.00 MB (1 files, 50.00 MB, 100.00% new) 2016-10-17 10:10:57 avtar Info <7539>: Label "first backup of ...

October 21, 2016 | Approved | Level 30 = Customers | 490720 | Avamar Client

•             Physical Capacity Measurement disabled due to space

Physical Capacity Measurement will not run and alerts are raised. EVT-SPACE-00004: Space usage in Data Collection has exceeded 90% threshold. EVT-FILESYS-00023: Unable to start scheduled physical- capacity-measurement sample tasks. Physical Capacity ...

October 21, 2016 | Approved | Level 30 = Customers | 490910 | Data Domain

•             Media DB may fail updating records when multiple nsrmm operations are issued in parallel

nsrmm operation with multiple save sets issued at the same time might cause the following error. Mark save set operation is already in progress If this message appeared, it indicates some of nsrmm commands have been unsuccessful and they need to be executed again. ...

October 21, 2016 | Approved | Level 30 = Customers | 490762 | NetWorker 8.1,NetWorker 8.0,NetWorker 8.2

•             Smarts IP: Instrumentation for EXPLICITLY_MANAGED vPorts for Cisco Nexus1KV is deleted by ic-post-port-manager.asl

Explicitly managed vPorts for Cisco Nexus1KV have their instrumentation removed after discovery of new devices or rediscovery of existing devices in topology. To re-create instrumentation, reconfigure should be executed again. Please note this issue is only related to Cisco Nexus1KV devices. ...

October 20, 2016 | Approved | Level 30 = Customers | 490938 | Smarts IP Manager,Smarts IP Manager 9.4.1,Smarts IP Manager 9.4.2

•             Smarts Failover: Seeing the following error in the Failover log; Warning. Primary SAM was not found. Please verify that all MBIM subscriptions have been failed over successfully. Should we be concerned.

We are observing the following error in the Failover action log. Error logs:- failover_actions: 11-Apr-2016 10:28:34 CEST; Failover Actions begin. failover_actions: 11-Apr-2016 10:28:42 CEST; Successfully registered 'sesklsmsampr01.emea.astrazeneca.net:9010 ...

October 20, 2016 | Approved | Level 30 = Customers | 490927 | Smarts Service Assurance Manager Adapters,Smarts Service Assurance Manager,Smarts IP Manager,Smarts

•             RecoverPoint: Deployment Manager fails to download XML file

Impact on customer: DM cannot check for newer versions and cannot download ISO from Dell/EMC server. DM GUI errors with "Communication with EMC Online Support failed.". When we try to download the ISO from the DM from EMC Online Support it fails with ...

October 20, 2016 | Approved | Level 30 = Customers | 490920 | RecoverPoint

•             VNXe3200 recover from snapshots (block and file)

Recover data from a VMware datastore snapshot (FILE) Before you begin To prevent data loss, ensure that all hosts have completed all read and write operations to the storage resource you want to restore. If a host is connected to the storage that you want to restore, the restore operation will not complete. ...

October 20, 2016 | Approved | Level 30 = Customers | 490684 | VNX/VNXe Family,VNXe1 Series,VNXe1000 Series,VNXe2 Series

•             Failed to send SNMP Trap alert (Invalid alert configuration or snmp error). Alert text: This is a test message to be sent in an SNMP trap.

After Trying to send a test SNMP Trap from the Unity GUI the following Alert is displayed in the Unity Alerts Log in the GUI Date, Time. Severity: Error. Message ID: 14:70001. Message: Failed to send SNMP Trap alert (Invalid alert configuration or snmp error). Alert text: This is a test message to be sent in an SNMP trap. ...

October 20, 2016 | Approved | Level 30 = Customers | 489971 | Unity 300F,Unity Family

•             AppSync: Failed to enable, disable or restore RecoverPoint consistency group copy because the bookmark AppSyncEM-########-####-####-####-############ was already enabled on consistency group image

When creating 1st Generation re-purpose copy, customer sees: Failed to enable, disable or restore RecoverPoint consistency group copy because the bookmark AppSyncEM-#### was already enabled on consistency group image. ...

October 20, 2016 | Approved | Level 30 = Customers | 490844 | AppSync,AppSync 3.0

•             RecoverPoint: I/O errors on ESX 6 host for RP Target Luns

ESX host vmkernel.log shows these errors: 2016-10-17T16:23:19.372Z cpu15:33312)ScsiDeviceIO: 2645: Cmd(0x43a1c038d740) 0x28, CmdSN 0x541 from world 0 to dev "naa.60060160eec02c00b475225d03b1e311" failed H:0x0 D:0x2 P:0x2 Possible sense data: 0x5 0x25 0x1. ...

October 20, 2016 | Approved | Level 30 = Customers | 490897 | RecoverPoint

•             OneFS 7.1 - 7.2: How to use the isi_encoding_update command

  1. Introduction. The isi_encoding_update command enables you to update encoding tags for files and directories that are affected by the issue described in ETA 483840. Usage. After you have identified affected files and directories by running the EncodingCheck job ...

October 20, 2016 | Approved | Level 30 = Customers | 489803 | Isilon,Isilon OneFS,Isilon OneFS 7.1,Isilon OneFS 8.0,Isilon OneFS 7.2

•             DLm primary ACP or management VTE failover due to a timeout

Primary ACP or management VTE fails over. Verify the secondary ACP or management VTE is reachable, and responds to the HA_status command, etc. ha_status -v If ACP1 / VTE1 is not the primary management interface, but it is accessible and otherwise healthy ...

October 20, 2016 | Approved | Level 30 = Customers | 490894 | Disk Library for mainframe DLm120,Disk Library for mainframe DLm4080,Disk Library for mainframe DLm960,Disk Library for mainframe DLm8000,Disk Library for mainframe DLm2000...More

•             XtremIO PDU Testing and Maintenance

The purpose of this article is to explain what behavior to expect when turning off power to an XtremIO power leg and what checks to perform before doing so. When performing testing of the XtremIO high availability mechanisms or maintaining data center power ...

October 20, 2016 | Approved | Level 30 = Customers | 490410 | XtremIO HW Gen2 400GB,XtremIO HW Gen1,XtremIO,XtremIO HW Gen2 400GB Encrypt Capbl,XtremIO HW Gen2 800GB Encrypt Capbl...More

•             Avamar Replication fails with avtar Error <5445>: INTERNAL CYCLE ERROR: bad response in repldata DST_ADD_DATA: ADD_HASH_DATA=2 and "MSG_ERR_INVALID_PARAMETERS"

An Avamar system may suddenly experience issues replicating backups for one or more clients This particular situation was encountered on a VDP system. The vdp-client-activity.log provides the following information: 2016-10-03 04:11:03 avtar Info <6654>: Replicating ...

October 20, 2016 | Approved | Level 30 = Customers | 490892 | Avamar Server,Avamar Client for VMware VDPA,Avamar Client for VMware VDP 5.5.6,Avamar Client for VMware VDP 5.5.9,Avamar Client for VMware VDP 5.8.1...More

•             DDOS upgrades within v5.7.x versions may cause static routes to be lost

DDOS upgrades within v5.7.x versions may cause static routes to be lost DDOS upgrades from v5.6 to v5.7 retain the static routes. Note static routes before upgrade (or find in previous ASUP (search for config.net.routes) and manually add routes after upgrade is complete. ...

October 20, 2016 | Approved | Level 30 = Customers | 490876 | Data Domain

•             ECS:How to monitor an ECS system from a load balancer

This KB covers some monitoring commands that can be used to monitor ECS system from a load balancer. The KB is divided into 2 sections dependent on ECS code versions 1. ECS Pre-3.0 Code Step a. HOW TO CHECK CONNECTIVITY TO ECS FROM LOAD ...

October 20, 2016 | Approved | Level 30 = Customers | 490657 | Elastic Cloud Storage,ECS Appliance

•             z/OS Migrator: User receives ISPV010 error when accessing the z/OS Migrator ISPF interface.

Error message: ISPV010 Profile not loaded Profile table 'EFM#PROF' not read. Table service RC=20 User receives the ISPV010 error message when accessing the z/OS Migrator ISPF interface. The EFMF#PROF profile is created in the user profile dataset (xxxxxxxx ...

October 20, 2016 | Approved | Level 30 = Customers | 490874 | z/OS Migrator

•             DPA: Some clients are missing in reports for BackupExec

Running job reports against a BackupExec server does not return all clients and jobs for that server. Running a debug of the BackupExec data collection request (modtest or run in debug) the missing clients and jobs are not listed in the debug or results output. Examining ...

October 20, 2016 | Approved | Level 30 = Customers | 490616 | Data Protection Advisor 6.2,Data Protection Advisor 6.2 SP1,Data Protection Advisor 6.2 SP3,Data Protection Advisor 6.2 SP2

•             DPA: Data Processor Tool's "Data Domain File Distribution By Size" report rendering the incorrect scale

Customer uses the Data Processor tool to gather information from Data Domains. After information is gathered the "Data Domain File Distribution by Size" report is run. This report generates results on a scale of Petabyte (PB), and Exabyte (EB) when it should report in Megabyte MB. ...

October 19, 2016 | Approved | Level 30 = Customers | 490223 | Data Protection Advisor,Data Protection Advisor 6.3

•             DPA: How to reset DPA Administrator password

To reset the DPA Application Administrator password in DPA 6.2.3 (*note) You must run the command when the Datastore Service is running. Run the following command from the CLI with Admin rights: dpa application adminpassword [options] dpa app pwd [options ...

October 19, 2016 | Approved | Level 30 = Customers | 490479 | Data Protection Advisor,Data Protection Advisor 6.2 SP1,Data Protection Advisor 6.2 SP3,Data Protection Advisor 6.2 SP2

•             Mounting the Content Server filestore on the xPlore Server via nfs

Some customers have asked, is it possible to mount the Content Server filestore on the xPlore Server via nfs To answer this, - We have not tested every possible scenario for filestore locations. - However you should be able to mount the Content Server filestore on the xPlore Server. ...

October 19, 2016 | Approved | Level 30 = Customers | 490396 | Documentum Content Server,Documentum xPlore

•             How can xplore be installed using VIP (virtual ip address)?

Can xPlore installation be done in such a way that it refers to using a VIP rather than the xPlore host? First install xPlore with local IP address and then change to VIP after installation. Please refer to xPlore Installation Guide for details on how to make this change. ...

October 19, 2016 | Approved | Level 30 = Customers | 490859 | Documentum xPlore 1.5

•             Cisco: DCMN SAN Desktop Client will not show any fabric information

Symptom 1: Customer can login to the web gui and launch the san client form any browser, but once the fabric is opened, the client show no data. Symptom 2. The same user can login to the server itself, launh the client o nt he server, and has no isuses. Symptoms ...

October 19, 2016 | Approved | Level 30 = Customers | 490603 | Connectrix MDS-Series Data Center Network Manager

•             Storage Analytics: VPLEX IP WAN ports are not shown in the topology view

In vRealize Operations Manager in the topology view for the VPLEX Director they do not show the IP WAN ports. There is no work around for this issue. VPLEX IP WAN ports are not available in the ESA Adapter. 489687.

October 19, 2016 | Approved | Level 30 = Customers | 489687 | Storage Analytics

•             Storage Analytics: Duplicate Dashboards in Dashboard list

Duplicated dashboards appear in the Dashboard List after migrating from vCenter Operations Manager 5.8.2 to vRealize Operations Manager 6.0.2. Delete the duplicated dashboards Go to Home, select the dashboard to delete, and select Action>Delete Dashboard . ...

October 19, 2016 | Approved | Level 30 = Customers | 489690 | Storage Analytics

•             ViPR SRM 3.7 :: Tomcat service crashes due to a thread leak when SNMP device discovery re-distribution operation is performed

Tomcat service crashes due to a thread leak when SNMP device discovery re-distribution operation is performed. Catalina logs from the time of failure had below events:- Sep dd, yyyy hh:mm:ss AM com.watch4net.apg. devicediscoveryapi.targetdevicecollectorproxy ...

October 19, 2016 | Approved | Level 30 = Customers | 490752 | Watch4net,ViPR SRM 3.7

•             DCA V1/V2/V3: How to find and export list / history of SRs for DCA / Greenplum / Asset

To display and export the list and the history of SRs related to the product / asset please paste the following link to the address bar in the browser followed by product / asset serial number: https://support.emc.com/ products/serialnumber/ for example: https://support.emc.com/products/ serialnumber/CKM99999999 Under the ...

October 19, 2016 | Approved | Level 30 = Customers | 490828 | Data Computing Appliance V1,Data Computing Appliance V2,Data Computing Appliance V3

•             Storage Analytics: VNXe resources show as unknown and metrics are not reported

When using vRealize Operations Manager the VNXe resources are showing as unknown and when checking metrics they are not being reported. Configure the collection interval to less than or equal to 5 minutes and then restart the collection for the VNXe adapter instance to enforce the new collection interval period. ...

October 19, 2016 | Approved | Level 30 = Customers | 489685 | Storage Analytics,Storage Analytics SW for the VNX Family

•             Storage Analytics: VPLEX Director appears unhealthy

VPLEX Director resources with offline ports show the director to report as unhealthy. The VPLEX Director health status can be ignored or Alternatively, delete the offline port resources for the Director. The Director health score will show the correct health status on ...

October 19, 2016 | Approved | Level 30 = Customers | 489688 | Storage Analytics

•             ESA-2016-131: EMC VNX2 Family Security Update for Multiple Vulnerabilities in Embedded Components

EMC VNX2 OE for File and Block were updated to address the following vulnerability within OpenSSL: CVE-2016-2108. EMC VNX2 OE for File was updated to address the following vulnerabilities within Java: CVE-2015-7575 CVE-2015-8126 CVE-2015-8472 CVE ...

October 19, 2016 | Approved | Level 30 = Customers | 490558 | VNX VG10,VNX VG50,VNX8000,VNX7600,VNX5800...More

•             Storage Analytics: File Data Mover alerts shows incorrect times

Some alerts shown for VNX File Data Movers show incorrect start time and duration. Ensure that the time on both the Data Mover/s and the Control Stations Match. The time on the Data mover/s is different to the time on the Control Station. This is because the start ...

October 19, 2016 | Approved | Level 30 = Customers | 489686 | Storage Analytics,Storage Analytics SW for the VNX Family

•             Storage Analytics: Unable to use EMC Adapter license

When testing the adapter instance it returns the following message "The license is already assigned.". Ensure that the license is not in use by another adapter instance. Log a call with EMC customer service for assistance. This would occur if the license is already in use or may have been previously used. 489681.

October 19, 2016 | Approved | Level 30 = Customers | 489681 | Storage Analytics

•             After Image Converter processes emails, the output contains unreadable characters

The Image Converter profile is configured to use Internet Explorer as the rendering engine. After Image Converter processes emails, the output contains unreadable characters. Is this a bug? Using 7.1 Captiva Capture's Image Converter, running on a Windows ...

October 19, 2016 | Approved | Level 30 = Customers | 490814 | Captiva Capture 7.5,Captiva Capture,Captiva Capture 7.1

•             ViPR SRM 3.7x | How to create an alert using PROP.ifalias

How to Setup a Threshold Alert using PROP.'ifalias' Steps on how to setup email alert using PROP.'ifalias': Will be using an example of “Link Utilization” threshold alert to explain the steps. Step 1: Please modify the trap content of the threshold alert definition which ...

October 19, 2016 | Approved | Level 30 = Customers | 488726 | ViPR SRM

•             How to configure D2-Config to send notification of rendition error

If you want to send email notification of rendition error from D2, please add the following events to "Tools" -> "Email". Transformation (dm_autorender_win31) failed. Transformation (dm_media_server) failed. These events are not contained in the listbox of "Events". ...

October 19, 2016 | Approved | Level 30 = Customers | 490816 | Documentum D2 4.2,Documentum D2,Documentum D2 4.5,Documentum D2 4.6

•             IRM Server: SecurID authentication - Installing RSA agent on IRM Server machine

IRM only cares about the location of aceclnt.dll and its dependency dll sdmsg.dll. Since at dll load time we do not specify a path to these files, it is my understanding that they will be found if either in the same folder as the IRM Server or in any folder that is on the PATH. ...

October 19, 2016 | Approved | Level 30 = Customers | 489999 | Documentum IRM Server

•             How to restart management server in Unity.

This can be completed by logging into the Unity directly, then browsing to System-->Service and then click on the Service Tasks tab. In Service tasks you can select the Restart Management Software option. This will not be disruptive to the array's data path however ...

October 19, 2016 | Approved | Level 30 = Customers | 490488 | Unity Family

•             Unity: Enabling Data-at-rest Encryption

Data-at-rest Encryption not enabled on Unity Storage. To determine if the license file is D@RE entitled check the SO (Sales Order) which lists all enabled licenses. You can also open the license file with a text editor such as Windows Notepad and display all licenses contained within the file. ...

October 19, 2016 | Approved | Level 30 = Customers | 489733 | Unity 300F,Unity 400F,Unity 500F,Unity 600F,Unity Family...More

•             expand/shrink the fast cache in unity

Steps to expand or shrink the FAST CACHE IN UNITY: 1.Select the Settings icon, and then select Storage Configuration > FAST Cache. 2.To expand the FAST Cache, select Expand. Then select the disks to add to the FAST Cache. 3.To shrink the FAST Cache, select Shrink. ...

October 19, 2016 | Approved | Level 30 = Customers | 490474 | Unity Family

•             xPlore FT license is pulled even when AX user doesn't have permissions for Full Text

xPlore FT license is pulled even when AX user doesn't have permissions for Full Text in Web Access when "Request Full Text License" is checked. Please contact EMC Technical support to obtain the hotfix for Web Access 8.1 and AX Desktop 8.1. This fix will also ...

October 19, 2016 | Approved | Level 30 = Customers | 490809 | ApplicationXtender Web Access.NET 8.1,ApplicationXtender Desktop 8.1

•             VNXe3200: How to Replace a power supply in a disk processor enclosure

Removing a power supply Procedure. 1. Disconnect the power cord from the power supply. 2. While grasping the power supply's handle, push the supply's orange release tab to the right. 3. Pull the power supply from the enclosure and place it on a clean, static-free surface. ...

October 19, 2016 | Approved | Level 30 = Customers | 490799 | VNX/VNXe Family,VNXe3200,VNXe2 Series

•             Create a NAS server for Windows-only file sharing (CIFS)

You can create up to 24 NAS servers per system. To create a NAS server: 1. Click Settings > NAS Servers. 2. Click Create to start the NAS Server Wizard. 3. Specify settings in each of the wizard pages below, and click Next. 4. Click Finish. The new NAS server appears inside the list of NAS servers. ...

October 19, 2016 | Approved | Level 30 = Customers | 490807 | VNXe2 Series

•             Pixtools 8.6 (Standard and .NET): Software Requirement Changes for Production Environment

Received an error of "Msvcr90.dll cannot be loaded or requires other dependencies" when we deploy our new Pixtools 8.6 application. Another error message found that was related to the same issue was, "Cannot load assembly PixSupport.dll or one of missing dependencies... This is Redistributable Application error. ...

October 19, 2016 | Approved | Level 30 = Customers | 490739 | Captiva Pixtools Technology,Captiva PixTools Toolkit,Captiva PixTools for .NET

•             Unity: The Filesystem is Offline

Customer has received the following alerts (Unisphere alerts page or UEMCLI) : 5: Id = alert_86 Time = 2016-10-14 01:39:30.732 Message = System APM0011111111 has experienced one or more problems that have had a critical impact Description = "The system has experienced one or more failures, which may result in ...

October 19, 2016 | Approved | Level 30 = Customers | 490824 | Unity Family

•             Recessed Power Button Location on Data Domain systems

The power button in the front of the DD9500 system to turn the power on. Check that the front blue power LED (with the circle with a dot) also turns on. The SSD Drive lights will normally be on/active when the system is powered up. Power LED and power button. ...

October 19, 2016 | Approved | Level 30 = Customers | 490823 | Data Domain

•             ViPR Controller 3.0: Provisioning LUN's take long time; create Export takes up to 1-2 hours

Provisioning LUN's take long time, Create Export takes up to 1-2 hours when it should take only approximately 3-5 minutes (based on network speed, activity, etc.) Error seen multiple times in the Controller.logs : Max used Memory : 334MB at 2016-07-22 16:56:51.522 +00:00; ...

October 19, 2016 | Approved | Level 30 = Customers | 490461 | ViPR Controller,ViPR Controller Controller 3.0

•             Cisco:Ports go into Error disabled state immediately

Ports transition immediately to Error disabled state when performing "no shut". In case of device login, the port goes into error disabled state. edge-(config- if)# no shutdown fc4/29: (error) Failed to Write to TCAM ACL programming fails leading to zone activation failure or device login failure. ...

October 19, 2016 | Approved | Level 30 = Customers | 490459 | Connectrix MDS-Series Firmware 6.X

•             Cisco: IVR: fc4-types not synced across fabric

a device participating in IVR loses connectivity when remote target goes off line briefly. When the target comes back online, connectivity over IVR is not restored. The signature of this issue is that virtual target device does not have any fc4-types registered in fcns database on affected switches. ...

October 19, 2016 | Approved | Level 30 = Customers | 490731 | Connectrix MDS-Series Hardware

•             Impact of changing tenant

IA 4.0 and 4.1 doesn't support any other Tenants except " INFOARCHIVE". The name is predefined. Server settings - not supported. Tools(application) properties - not suppoted and should not be changed. when an application is loaded to different tenant called "MYSPACE", the application can not be found on UI. ...

October 19, 2016 | Approved | Level 30 = Customers | 489774 | InfoArchive,InfoArchive 4.0,InfoArchive 4.1

•             What Are supported VMware Data Store Types in Unity

In Unity arrays there are 4 main types of supported VMware Data Store types namely: File (NFS): A standard storage protocol used to connect Linux/UNIX hosts to network storage resources. Block (VMFS): A high performance storage control and transmission protocol ...

October 19, 2016 | Approved | Level 30 = Customers | 490777 | Unity Family

•             How to upgrade the disk Firmware of a Unity array

Here are the steps of the upgrade of disk firmware of a Unity array: Login to the Unity array via the Unisphere GUI. Select system settings on the top right hand corner of the GUI. Select Drive Firmware under Software and Licenses. Select Install Disk firmware to ...

October 19, 2016 | Approved | Level 30 = Customers | 490700 | Unity Family

•             Avamar client SQL 2012 browses only system DBs but not user-created ones

When browsing or backing up a SQL client from either Avamar Administrator or command-line, the Avamar SQL plug-in only sees the SQL system databases (ie master, model, msdb, etc.), not user-created databases. This is true even after the following conditions ...

October 19, 2016 | Approved | Level 30 = Customers | 489801 | Avamar Plug-in for SQL

•             Windows Explorer failed with "Unspecified error" if Access Based Eunmeration is enabled on the SMB share

Consider following scenario. 1. Access Based Enumeration is enabled on SMB share. seven118-1# isi smb shares view test Share Name: test Path: /ifs/test/data Description: Client-side Caching Policy: manual Automatically expand user names or domain names ...

October 19, 2016 | Approved | Level 30 = Customers | 489899 | Isilon OneFS

•             Unable to create schannel to 2008 R2 or later domain controller after hardening

In the /var/log/lsassd.log for a node attempting to affinitize with an affected domain controller we will see these log entries: 2016-09-28T17:22:18-04:00 <30.3> NRUSCA-N0001-8(id8) lsass[5847]: [lsass] AD_NetrlogonOpenSc hannel(neato-dc.contoso.com) failed with 3221225506 (0xc0000022) (symbol ...

October 19, 2016 | Approved | Level 30 = Customers | 489890 | Isilon

•             How to create a post installation procedure for a Composer project

Follow the procedures in the Documentum Composer User Guide to configure a pre or post-installation procedure. The User Guide contains the following steps, along with screen shots. ==== You can configure pre- and post- installation procedures for a project in the Install Procedures dialog. ...

October 18, 2016 | Approved | Level 30 = Customers | 490800 | Documentum Composer

•             ViPR SRM 4.0.1: Warning in Tomcat after upgrade to 4.0.1 - "Action 'assign-event' uses a deprecated tag to define the interactive parameter 'ASSIGN'. You should use '<interactive-input />'."

After upgrading ViPR SRM 4.0 to 4.0.1, the following error occurs in the Tomcat logs on the Frontend (eg /opt/APG/Web-Servers/Tomcat/Default/ logs/catalina.yyyy-mm-dd.log) when performing actions on alerts (eg acknowledging alerts) : WARNING: Action 'assign ...

October 18, 2016 | Approved | Level 30 = Customers | 490771 | ViPR SRM,ViPR SRM 4.0.1,ViPR SRM 4.0

•             user_to attribute cannot exceed 32 characters on Delegation Widget

When we create a new Delegation, it's not possible to delegate to a user whose username exceeds 32 characters : This issue was considered as defect and a patch was released for D2 4.6 Patch 05 and D2 4.5 Patch 16. You can refer the bug #DTWO-25197 in the latest D2 4.5 and D2 4.6 Patch Notes. ...

October 18, 2016 | Approved | Level 30 = Customers | 490712 | Documentum D2 4.5,Documentum D2 4.6

•             Avamar 7.3.0-233: ddrmaint-service crash causes all the backups going to the Data Domain to fail with error "avtar Error <41439>: Using invalid token"

Avamar version 7.3 introduces token based authentication for the Avamar backups going to the Data Domain, This feature relies on the ddrmaint-service running on the Avamar utility node. A crash of the ddrmaint-service can cause all the Avamar backups going to the Data Domain system to fail. ...

October 18, 2016 | Approved | Level 30 = Customers | 490367 | Avamar,Avamar Server,Avamar Server 7.3.0-233

•             VNXe2 Series - Configuring Asynchronous Replication

  1. Login to both source and destination VNXe2 series products 2. Navigate to Settings>Replication Settings, select the port you would like to configure a replication interface for, and click Create Interface on both source and destination units. Configure all fields for SPA and SPB. ...

October 18, 2016 | Approved | Level 30 = Customers | 490389 | VNXe3200,VNXe1000 Series,VNXe1600,VNXe2 Series

•             Why xPlore CPS does not clean up temp or export space?

CPS was filling both the temp and export spaces for CPS and never cleaning them up. The index agent export space is being managed fine, but the cps on all 8 nodes are having this issue. This was then filling up space and causing complete failures. The cps_daemon ...

October 18, 2016 | Approved | Level 30 = Customers | 490751 | Documentum xPlore 1.5

•             After dm-crypt encryption, command cryptsetup luksOpen /dev/scinib scinib_mapper to open SIO virtual device(as device mapper) fails. System panics. Works with regular/physical device.

Below shows this works on regular physical device: ----Initialize the LUKS partition on the file and set the initial passphrase. montana@node- 001e679c1bac ~ $ sudo cryptsetup -y luksFormat /dev/sdi WARNING! ==== This will overwrite data on /dev/sdi irrevocably. Are you sure? ...

October 18, 2016 | Approved | Level 30 = Customers | 490796 | ScaleIO Family

•             ViPR SRM: How to customize stock reports

Stock reports in ViPR SRM can be customized, however some steps should be taken in order to avoid breaking the default reports. There are two possibility to create custom report or two modify stock ones: Editing them under the "My Reports" node: Browser the ...

October 18, 2016 | Approved | Level 30 = Customers | 490794 | ViPR SRM

•             Kdump service fails to load after upgrade to RedHat/CentOS 6.0 hosts with error "No module scini found for kernel 2.6.32-642.1.1.el6.x86_64, aborting

Unable to deploy application on hosts running RHEL 6.8 with ScaleIO that requires kdump. # service kdump status. Kdump is not operational. # service kdump restart. Stopping kdump: [ OK ]. No kdump initial ramdisk found. [WARNING]. Rebuilding /boot/initrd-2.6.32-642.1.1.el6.x86_64kdump.img. ...

October 18, 2016 | Approved | Level 30 = Customers | 490789 | VxRack Node Software

•             in xDesign Online Editor copying text from editor to MS Word document not working, unless "text only" option is used

When selecting text from within an editable area of xDOE and copying it to the clipboard — the text cannot be further pasted into MS Word, unless "text only" option is used. The issue is specific to IE11 only and can be observed on xPression 4.5 SP1 and 4.6. Fix ...

October 18, 2016 | Approved | Level 30 = Customers | 489983 | Document Sciences xPression Enterprise Edition - Publish Engine

•             Start New button is disabled in xWord which prompts to enter license info although it was supplied during plugin installation

After installing xPresso for Word plugin when license info was entered during installation, xWord keeps prompting to enter license details and the Start New button is disabled. Attempt to re-install plugin by following recommendations from https://support.emc.com/kb/462154 does not make any difference. ...

October 18, 2016 | Approved | Level 30 = Customers | 489982 | Document Sciences xPression Enterprise Edition - Publish Engine,Document Sciences xPression,Document Sciences xPression xPresso for Word

•             ViPR SRM 4.0.1: Where can I view all ViPR SRM4.0 documentation?

How to see all the documents and links for VIPR SRM 4.0 documentation. Instruction, Use the following link to find links to all EMC ViPR SRM 4.0 product documentation: https://community.emc.com/docs/DOC-52237 The links in this location lead directly to articles ...

October 18, 2016 | Approved | Level 30 = Customers | 490790 | ViPR SRM,ViPR SRM 4.0

•             Cisco: Response to CVE-2015-0721

An attacker could exploit this vulnerability by authenticating to an affected device and passing a malicious value as part of the login procedure. A successful exploit could allow an attacker to bypass AAA restrictions and execute commands on the device command ...

October 18, 2016 | Approved | Level 30 = Customers | 490618 | Connectrix MDS-Series Firmware 5.X 5.2(8c),Connectrix MDS-Series Firmware 5.X 5.2(8b),Connectrix MDS-Series Firmware 5.X,Connectrix MDS-Series Firmware 5.X 5.2(8),Connectrix MDS-Series Firmware 5.X 5.2(1)...More

•             Receiving an "Error Occurred" message in the SolVe Engine, Asset Details page

Receiving an "Error Occurred" message in the SolVe Engine, Asset Details page displayed with " status: 1 Error while loading Asset Technical detail data ". Receiving an "Error Occurred" message in the SolVe Engine>Asset Details page displayed with " status: 1 Error while loading Asset Technical detail data " As the ...

October 18, 2016 | Approved | Level 30 = Customers | 490781

•             ESA-2016-111: EMC Avamar Data Store and Avamar Virtual Edition Privilege Escalation Vulnerability

The privilege escalation vulnerability may allow a malicious non-privileged user to execute PostgreSQL commands and escalate privileges to OS admin user. Note that EMC does not recommend nor support the creation of additional non-privileged users on the Avamar server. ...

October 18, 2016 | Approved | Level 30 = Customers | 490782 | Avamar,Avamar Data Store,Avamar Virtual Edition

•             ESA-2016-112: EMC ViPR Controller Security Update for OpenSSL Vulnerabilities

OpenSSL within the EMC ViPR Controller has been updated to address various vulnerabilities: CVE-2016-2108 CVE-2016-2107 CVE-2016- 2105 CVE-2016-2106 CVE-2016-2109 CVE-2016-2176 CVE-2016- 0800 CVE-2016-0705 CVE-2016-0797 CVE-2016-0799 CVE-2016- 0702 CVE-2016-0703 CVE-2016-0798. ...

October 18, 2016 | Approved | Level 30 = Customers | 490779 | ViPR Controller,ViPR Controller Controller 2.4,ViPR Controller Controller 3.0,ViPR Controller Controller 2.4 SP1

•             Unity: How to Enable or disable Secure Shell on the system

Enable or disable Secure Shell on the system To connect to the system and perform advanced system maintenance, you need to enable the Secure Shell (SSH) protocol on the storage system. This service action allows you to run service tools, such as service actions or service scripts, on the storage system. ...

October 18, 2016 | Approved | Level 30 = Customers | 490607 | Unity All Flash,Unity 300F,Unity 400F,Unity 500F,Unity 600F

•             The initiator doesn't have any logged in initiator paths

Customer asked about this alert on his initiators showing as not logged in through Unisphere. The customer has to make sure from the below points: -Check the connection between the initiator and storage system (he has to assign a LUN for the initiator of the host) -Ensure that the zoning configuration is correct for the fiber ...

October 18, 2016 | Approved | Level 30 = Customers | 489751 | Unity Family

•             How to Obtain Unity Disk Firmware upgrade

Here are the steps how to obtain the Disk Firmware of Unity Arrays: Login to the Unity array via the Unisphere GUI. Select system settings on the top right hand corner of the GUI. Select Drive Firmware under Software and Licenses; Select Obtain Disk Firmware Online. ...

October 18, 2016 | Approved | Level 30 = Customers | 490701 | Unity Family

•             Unity Logs Auto Deletion

- Using CLI, when you write /event/alert/hist show OR GUI , Unisphere > alerts icon ,you can view a detailed list of all system alerts. When a new alert comes in, those alerts older than seven days will be cleared.. - Under system, select service> logs, by default, logged ...

October 18, 2016 | Approved | Level 30 = Customers | 490083 | Unity Family

•             Recoverpoint Gen5: MTT CPU1 is critical status in BMC web console

In RPA BMC web console - Sensor Reading Page -Memory Throttling sensor status will stay "Critical". AC cycle to reset the MTT sensor status. This issue was fixed shutdown RPA and power on. ME Firmware bug.This issue was fixed in ME 02.01.07.328 and later release. ...

October 18, 2016 | Approved | Level 30 = Customers | 489218 | RecoverPoint

•             Usermapper DBMS backup and compact to save space for the nasdb backup

As time goes by and more and more users are added and removed from Active Directory, New Users access the Datamover using Microsoft Windows SID which need to be mapped to UID and GID The usermapper database will automatic create a new UID and GID from the Windows SID The usermapper database can get ...

October 18, 2016 | Approved | Level 30 = Customers | 490423 | Celerra,VNX1 Series,VNX2 Series

•             PDF opens on a single click

PDF files are opened on a single click in a new window when the preview widget is used. To be able to use the preview widget without opening the PDF on a single click. Install Adobe reader and do the following to allow the single click to only select the document ...

October 18, 2016 | Approved | Level 30 = Customers | 490597 | Documentum D2

•             DataDomain System may panic during disk reconstruction

DataDomain System may panic during disk reconstruction with following message Kernel panic - not syncing: PANIC: dd_dgrp.c:4882 dd_dgrp_array_internal_notification:: dev_index < array_info->nr_disks. - Upgrade to DDOS 5.6.2.0 or later versions - Replace ...

October 18, 2016 | Approved | Level 30 = Customers | 490636 | Data Domain

•             Indexing is very slow after upgrading to xPlore 1.5

For each performance issue, it must follow the troubleshooting guide to find the root cause of the problem. In such issue, collecting the following items an essential to the resolution of the problem: Report of Average Indexing Time in Each Stage per hour: xPlore ...

October 18, 2016 | Approved | Level 30 = Customers | 489764 | Documentum xPlore 1.5

•             How to rename workflows in New Delegation popup in different languages

In D2-Config, there is a possibility to rename the workflows created to be more understandable for the users. Usually, a workflow name can be difficult to understand because there are some technical terms, for an example "Cat 4 Sub. for Approval". On D2-Config, use Go to... / Workflow. ...

October 18, 2016 | Approved | Level 30 = Customers | 490654 | Documentum D2 4.5,Documentum D2 4.6

•             Physical Records Transformation Services (PRTS) Batch Process throws NoClassDefFoundError

After upgrading to PRTS 6.8, whenever a user tries the batch operation nothing happens. In the PRTS log file you will see the following message: Error: Exception in CTSThreadPoolMenagerImpl, Notification: java.lang.NoClassDefFoundError: com/documentum ...

October 18, 2016 | Approved | Level 30 = Customers | 490227 | Documentum Physical Records Services 6.8

•             How to manually switch on virtual IPs in an MDM cluster

Starting with version 2.0.1, ScaleIO supports virtual IPs for MDM cluster. The below example demonstrates how to manually switch on virtual IPs in an MDM cluster. Here is an example of a 5-node, dual-network MDM cluster in Linux (CentOS 7.2). It has no virtual IP configured. ...

October 17, 2016 | Approved | Level 30 = Customers | 490698 | ScaleIO

•             MirrorView ClusterEnabler Error when attempting to confgure group

Cust expanded a LUN. While trying to reconfigure CE it fails while converting to CE group with the error: [Failed to get MirrorGroupElement [0x80041002]. 2016/10/07-02:23:18.058 3164 9284 SYSTEM WARNING N/A ServerName WMI Clar_Utils::GetMVLinkStatus ...

October 17, 2016 | Approved | Level 30 = Customers | 490763 | MirrorView/Cluster Enabler

•             ScaleIO volumes of size 0 (512.00B) are visible on SDCs after ScaleIO 2.0.1 installation

Following an upgrade to ScaleIO 2.0.1 a new device of (512.00B) was visible to SDCs. The size of the devices is 0 (512B) which suggests they are not "real" devices. In the vmkernel.log files we can see following notices: 2016-10-05T19:57:14.156Z cpu14:33398 ...

October 17, 2016 | Approved | Level 30 = Customers | 490404 | ScaleIO 2.0.1

•             How to Clone an RDF device on a remote array.

Attempting to clone R1 device on a remote array failed with one of the following errors using 'symclone -cg' - Could not select requested device (s) from the specified composite group - The request is not allowed for SRDF/A-capable devices in async mode - The device is not in a valid RDF state for this operation. ...

October 17, 2016 | Approved | Level 30 = Customers | 489842 | Solutions Enabler 8.0,Solutions Enabler 8.0.3,Solutions Enabler,Solutions Enabler 8.1,Solutions Enabler 8.2

•             'symld' is not recognized as internal or external command, operable program or batch file.

Attempting to add devices into a device group using 'symld' command has failed with the following error: C:\Windows\system32> symld -g add dev 'symld' is not recognized as internal or external command, operable program or batch file. Starting with SE 8.x, a user ...

October 17, 2016 | Approved | Level 30 = Customers | 489666 | Solutions Enabler 8.0,Solutions Enabler 8.3,Solutions Enabler 8.1,Solutions Enabler 8.2

•             Cluster Enabler CEService information messages scrolling through Application event log.

Customer is concerned with all these messages scrolling through the application log. Microsoft Windows Server 2012 R2 Standard Cluster Enabler 4.2.0.14 with Plugin 4.2.0.15. Configured with Disk and Node Majority Quorum model (see ETA 208949: SRDF/Cluster ...

October 17, 2016 | Approved | Level 30 = Customers | 490761 | SRDF/Cluster Enabler,SRDF/Cluster Enabler 4.2.1

•             ESI: Java Error upon Adding a VMAX 3 to ESI

EMC Storage Integrator: v4.0.0.209 Solutions Enabler: 8.2 VMAX100K: HyperVMAX 5977 Upon performing 'Add System', for a VMAX3 Array, ESI Errors out with the following: Failed to initialize Java Interop environment. Environment settings might be wrong. Per ...

October 17, 2016 | Approved | Level 30 = Customers | 489504 | Solutions Enabler 8.2

•             How to configure vAPP Unisphere for VMAX or Solutions Enabler vApp as a Solutions Enabler Client in SE Client/Server mode

How to configure vAPP Unisphere for VMAX or Solutions Enabler vApp as a Solutions Enabler Client in SE Client/Server mode. There is no actual way to perform this through the interfaces provided with the vApp management connections. DELL EMC Engineering ...

October 17, 2016 | Approved | Level 30 = Customers | 490760 | Solutions Enabler,Unisphere for VMAX

•             ViPR SRM Procedure for a VMware vApp move from one vCenter to another vCenter

The following ViPR SRM Guidelines for managing VMware vApp Solutions guide proves useful in the following scenario: The Frontend, Primary Backend, Additional Backend in one Datacenter ends up being restored to a different data center which uses different IP range. 490516.

October 17, 2016 | Approved | Level 30 = Customers | 490516 | ViPR SRM 3.7 SP1

•             VxRail: How to expand the disks on vCenter 6.0

If the vCenter VM has any disks at 100% use or close to 100% like the following: vc:~ # df Filesystem 1K-blocks Used Available Use% Mounted on /dev/sda3 11215096 4365320 6280076 42% / udev 8233836 164 8233672 1% /dev tmpfs 8233836 40 8233796 1% /dev/shm /dev/sda1 130888 41799 82331 34% /boot /dev ...

October 17, 2016 | Approved | Level 30 = Customers | 489879 | VxRail Appliance Series

•             VNX M&R Unable to collect performance data reports for VNX File

Only block and not file data can be collected from a VNX. Yet collecting log indicated a successful connection to the Celerra Control Station in question. INFO -- [2016-10-03 14:25:11 EDT] -- SOAPXmlRequestExecutor:: executeCommand(): Successfully connected ...

October 17, 2016 | Approved | Level 30 = Customers | 490523 | VNX Family Monitoring & Reporting 2.0

•             ViPR SRM: VMAX SLO Name shows N/A for Storage Group

LUN belongs to more than one Storage Group and when one of these Storage Groups is managed by FAST and has an SLO. SLO Name comes up as N/A in the reports. Below steps need to be performed to resolve the issue. 1) Stop the collector 2) Login to the ...

October 17, 2016 | Approved | Level 30 = Customers | 490710 | ViPR SRM 3.7

•             ViPR SRM: DPA NetBackup reports are missing data

NetBackup reports is missing data. SRM user has the administrator role, and the user in Discovery Center is administrator. Increasing the thread count to 2 in the SolutionPack did not help the problem.On the DPA, see the Completed polling NetBackup task in the ...

October 17, 2016 | Approved | Level 30 = Customers | 490678 | ViPR SRM 3.7,ViPR SRM 3.6,ViPR SRM 3.7 SP1

•             Unity: How to Change Ethernet port settings

October 17, 2016 | Approved | Level 30 = Customers | 490313 | Unity Family

•             VIPR SRM: Cannot see trespassed luns

Cannot see trespassed luns in VIPR SRM. In order to see trepassed Luns, one can determine this in the naviseccli command line: naviseccli -h -user -password -scope 0 port -list -all. Vipr SRM does not have this functionality at this time. 490612.

October 17, 2016 | Approved | Level 30 = Customers | 490612 | ViPR SRM 3.7 SP1,ViPR SRM 4.0,ViPR SRM 3.7 SP2

•             DCA V1/V2/V3: How do I get the newest Red Hat Patches, RHEL, with DCA Software

There have been several inquiries on Red Hat patches for the DCA, and concerns about having the latest patches. Engineering reviews patches and upgrades from Red Hat and they incorporate all needed patches to the Software that is designed for the DCA. ...

October 17, 2016 | Approved | Level 30 = Customers | 490414 | Data Computing Appliance V1,Data Computing Appliance V2,Data Computing Appliance V3

•             Clients disconnect after IP balance when Flooding Mode turned off on Cisco Nexus switches

If Flooding Mode is not enabled on a Cisco Nexus switch, GARPs are not propagated properly through the switch which can cause client disconnects after an IP balance. When SmartConnect balances IPs and moves them to another node, the node that receives ...

October 17, 2016 | Approved | Level 30 = Customers | 490729 | Isilon OneFS

•             How to supply specialized flags to Avamar backups

Avtar flags are useful for a wide range of applications, from increasing the logging verbosity to assist with troubleshooting, to modifying the default behavior of a backup to suit a particular environment. Included below are the two most common ways to apply these modifications. ...

October 17, 2016 | Approved | Level 30 = Customers | 490673 | Avamar

•             EC85 after a Planned Swap

A mismatch in data occurs after the customer runs a planned Hyper Swap. EMC are working on developing fix 91971 to address this issue. Until the fix is available IO should be stopped to the Foreign mainframe devices as outlined in the planned Swap Procedure. The mismatch between the devices should be fixed up. ...

October 17, 2016 | Approved | Level 30 = Customers | 490718 | Symmetrix

•             Smarts IP: Unable to poll STP; Even with STP monitoring enabled in tpmgr-param.conf and domain reconfigured

Even though EnableSTPMonitoring has been set to in the tpmgr-param. conf and the domain reconfigured polling of STP related information is not happening. Polling will start only when the event is subscribed. The default subscription is not included. You need ...

October 17, 2016 | Approved | Level 30 = Customers | 490714 | Smarts IP Manager

•             Unity NFS hosts utilizing Netgroup unable to connect to NFS Share

NFS Host unable to access Unity NFS Shares via 'netgroups'. Same NFS Host is able to directly attach to the Unity NFS Shares via Unity NAS Server IP Address, or via Unity NAS Server 'hostname', however, if same NFS Host attempts to attach to Unity NAS Server ...

October 17, 2016 | Approved | Level 30 = Customers | 489787 | Unity All Flash,Unity 300F,Unity 400F,Unity 500F,Unity 600F...More

•             IRM Server: Details on how to change IRM database.

Details on how to change IRM database. In some cases, IRM Server databases are changed from one host to another. While the database changes are database related, the following are details on what happens on the IRM side. - Typically you always save the ...

October 17, 2016 | Approved | Level 30 = Customers | 490336 | Documentum IRM Server

•             Webpublisher dar installation failing with exception of saving/deleting object

Issue: We have found in customer's cloned repository CS 7.2 Env. WP dar install failed with error of delete/save objects: here is the error info: [INFO] Done Overwriting object : 'Default Lifecycle JMS'(dm_policy 460134458034e5c5) [INFO] WebPublisher install failed. ...

October 17, 2016 | Approved | Level 30 = Customers | 490606 | Documentum WebPublisher 6.5

•             Directed NMDP recovery in NMC does not populate destination client OS and NetWorker version field and proceed

Directed NMDP recovery in NMC does not populate destination client OS and NetWorker version field and proceed The pop-up question "Host destination_client is missing from the remote access list of source client" is a requirement of NMC at this time. CLI or WinWorker ...

October 17, 2016 | Approved | Level 30 = Customers | 490721 | NetWorker

•             Following CS 7.1 patch 29 deployment the LDAP Synch job times out queries after 15 seconds with error [DM_LDAP_SYNC_E_EXCEPTION_ERROR]error: "[DM_LDAP_SYNC_E_LDAP_NAMING_EXCEPTION]: Explanation ...

Following deployment of CS 7.1 P29 the LDAP Synchronization job fails with: [DM_LDAP_SYNC_E_EXCEPTION_ERROR]error: "[ DM_LDAP_SYNC_E_LDAP_NAMING_EXCEPTION]: Explanation:LDAP response read timed out, timeout used:-1ms. Upgrade the ...

October 17, 2016 | Approved | Level 30 = Customers | 490711 | Documentum Content Server

•             Nullpointer exception is encountered when the configured landing tab for a "Create new folder" action is the current folder view tab the action is being invoked from.

Intermittently a NullpointerException may be encountered when the configured landing tab for a "Create new folder" action is the current folder view tab the action is being invoked from. Please request a hotfix for Defect TSP-12336 if the latest patch release notes ...

October 17, 2016 | Approved | Level 30 = Customers | 490085 | Documentum TaskSpace,Documentum TaskSpace 6.7 SP2,Documentum xCP 1.6 SP3,Documentum xCP 1.6 SP2,Documentum TaskSpace 6.7 SP3

•             Cluster certificate is not allowed to be changed as self-signed

- Security scanning software might mark RP cluster certificate via 8082 port as not trusted. - This certificate is NOT related to web certificate and it could be found by following path: [2] Setup-->[8] Advanced options-->[ 2] Security options--->[6] View certificate. - Customer ...

October 16, 2016 | Approved | Level 30 = Customers | 490704 | RecoverPoint Continuous Data Protection,RecoverPoint Continuous Remote Replication,RecoverPoint

•             How to clean up ScaleIO GUI "IP Address/Name" suggestions?

In Windows, open C:\Users\ \AppData\Roaming\EMC\scaleio\.ecs.json, clear IPs and hostnames inside brackets of "connections" : [] and " allowNonSecureCommunication" : {}. Then restart GUI. 490136.

October 15, 2016 | Approved | Level 30 = Customers | 490136 | ScaleIO

•             SharePoint backups failing "The load balancer is not provisioned. Verify the load balancer was provisioned successfully before retrieving endpoint addresses."

The following errors may be seen in the SharePoint logs (only visible when using --debug and --debugvss flags): DefaultDomain: GetProxyName - 'System.InvalidOperationException' occured in GetProxyName: 'The load balancer is not provisioned. Verify the load ...

October 15, 2016 | Approved | Level 30 = Customers | 490552 | Avamar Plug-in for SharePoint VSS

•             Unable to configure Backup & Recovery Manager msgbrokerctl on Avamar due to java.io.IOException

Avamar Administrator MCS GUI reports event 'RabbitMQ is misconfigured. 558665 2016-10-06 10:54:59 CEST ERROR 22818 SYSTEM NODE / RabbitMQ is misconfigured. The problem could not be corrected. 558661 2016-10-06 10:49:59 CEST ERROR 22818 SYSTEM NODE / RabbitMQ is misconfigured. ...

October 15, 2016 | Approved | Level 30 = Customers | 490661 | Avamar,Backup & Recovery Manager Avamar

•             cannot restore performance data base after upgrading Unisphere V8 to V8.2.0.

- Customer cannot restore performance data base after upgrading Unisphere V8 to V8.2.0. -After checked EMC report, run.log showed a lot of errors on restoring performance database. Follow KB 489228 which has the similar problem with customer, it seems backup database is corrupt. ...

October 14, 2016 | Approved | Level 30 = Customers | 489955 | Unisphere for VMAX

•             Unisphere for VMAX 8.2.0.5 Performance reports saved as a PDF with the custom time range of one month only displays the last 4 hours data

Unisphere for VMAX 8.2.0.5 Performance reports saved as a PDF with the custom time range of one month only displays the last 4 hours data. The issue is fixed in Unisphere for VMAX 8.3. A bug in Unisphere for VMAX 8.2.0.5. 490268.

October 14, 2016 | Approved | Level 30 = Customers | 490268 | Unisphere for VMAX 8.2

•             Storage groups missing from SRDF/Metro dashboard

Storage groups missing from SRDF/Metro dashboard In Unisphere for VMAX, under Arrray > Data Protection > SRDF > SRDF/Metro it does not list a storage group containing SRDF/Metro devices. In Unisphere for VMAX, under Arrray > Data Protection > SRDF ...

October 14, 2016 | Approved | Level 30 = Customers | 489997 | Unisphere for VMAX 8.0.3,Unisphere for VMAX,Unisphere for VMAX 8.0.2,Unisphere for VMAX 8.3,Unisphere for VMAX 8.3.0...More

•             Smarts SAM: Setting up SSO in Watch4net doesn't propagate the user information to Smarts.

We are running SMARTS, W4N and SSO betwen each product. In SMARTS, we have only added people in the Global Console and added them in the correct group. No mention in the serverconnect.conf. In W4N, they are correctly added. Certains Users can connect ...

October 14, 2016 | Approved | Level 30 = Customers | 490672 | Smarts

•             Smarts ESM: How to properly remove devices in ESM, or How to fix ESM if you did this already via ESM and you have stale artifacts that you cannot remove.

How to remove devices in ESM Because ESM collects the topology directly from the subscribed IP domain that is listed in the ESM.conf file. You do not want to be removing devices in ESM domain. The correct way is to do the following steps: You want to remove the device in the IP domain. ...

October 14, 2016 | Approved | Level 30 = Customers | 490688 | Smarts Server Manager,Smarts Server Manager 9.4,Smarts Server Manager 9.3

•             DCA V3: Double fault due to Firmware: Multiple drives may enter shield mode causing virtual devices to go offline

Double fault on V3s with FW - 24.6.0-0036 09/25/16 12:48:03: C0:EVT#05747-09/25/16 12:48:03: 114=State change on PD 18(e0x00/s16) from ONLINE(18) to SHIELD(90) 09/25/16 12:48:03: C0:PdShieldDiagStart : pd=18 09/25/16 12:48:03: C0:EVT#05755-09/ 25/16 12:48:03: 114=State change on PD 0c(e0x00/s17) from ...

October 14, 2016 | Approved | Level 30 = Customers | 490536 | Data Computing Appliance V3

•            DCA V2: Kernel and messages filled with page allocation errors: page allocation failure order:2, mode:0x20

During operations with high memory use you may see that processes are killed by the OS. Upon review of kernel or message logs this is seen: kernel: swapper: page allocation failure. order:2, mode:0x20 kernel: Pid: 0, comm: swapper Not tainted 2.6.32-431.el6.x86_64 #1 kernel: Call Trace: kernel: [ ] ? ...

October 14, 2016 | Approved | Level 30 = Customers | 490483 | Data Computing Appliance V2

•             Neutrino / OpenStack / Cloud Compute: Create network button not shown in OpenStack Horizon console

When logged in as a user other than admin, the button to create a new network or router is not visible. In the upper left, select the project dropdown Select the project which the user was assigned to during their creation: The user does not have administrator rights in the active project. 490679.

October 14, 2016 | Approved | Level 30 = Customers | 490679 | VxRack Neutrino

•             DLm VTE only mounting specific ranges of scratch tapes due to inaccurate vol= specification

The DLm only mounts scratch tapes from a specific range. You can check the device level restrictions as follows: log in to DLm Console ; VT Console or the DLm Commands tab issue the query config command. DLm409I: Command received: 'q config' DLm102I ...

October 14, 2016 | Approved | Level 30 = Customers | 490671 | Disk Library for mainframe DLm120,Disk Library for mainframe DLm960,Disk Library for mainframe DLm8000,Disk Library for mainframe DLm2000,Disk Library for mainframe DLm2100...More

•             Neutrino / Cloud Compute: How to set public key for non-root users

Select the "Configuration" item in the menus for starting an instance. In the "Customization script" section, place the following: #cloud-config ssh_authorized_keys: - ssh-rsa AAA...ZZZ @ Where AAA..ZZZ is the public SSH key for the user. Set the username in @ You can specify as many users as you want to in this script. ...

October 14, 2016 | Approved | Level 30 = Customers | 490567 | VxRack Neutrino

•             Smarts BPG: Does BGP currently support 4-Byte Autonomous System Numbers (ASNs) at this time?

Does Smarts BGP 4-Byte Autonomous System Numbers (ASNs) at this time? CISCO Nexus devices now have this feature and it is documented in the following article: http://www.cisco.com/c/en/us/products/collateral/ ios-nx-os-software/border-gateway-protocol-bgp ...

October 14, 2016 | Approved | Level 30 = Customers | 490668 | Smarts Network Protocol Manager

•             Unisphere for VMAX 8.3 REST API output not reporting statistics. Worked with Unisphere for VMAX 8.1.0.0

REST API Call to Unisphere for VMAX 8.3 server does not retrieve statistics as it did with Unisphere for VMAX 8.1.0.0 Python with REST extensions, in use.. From the "not working" Unisphere for VMAX 8.3.0.0, server: >>> feDirector='FA-5H' >>> feDirectorMetric ...

October 14, 2016 | Approved | Level 30 = Customers | 490460 | Unisphere for VMAX 8.3,Unisphere for VMAX 8.1,Unisphere for VMAX 8.2

•             Avamar with DataDomain integration - the two devices must be on the same LAN

When Avamar is integrated with DataDomain, the two devices must be present on the same Local Area Network (LAN). It is not supported for them to be separated by a Wide Area Network (WAN). The limitation is documented in the Avamar administration guide ...

October 14, 2016 | Approved | Level 30 = Customers | 490583 | Avamar Server

•             How to upload or download files from an Avamar server

Files need to be uploaded to or downloaded from an Avamar system (hotfixes, log bundles, etc). There are two likely scenarios when needing to transfer files to or from an Avamar server: A) The files are located on or need to be transferred to a remote FTP server. ...

October 14, 2016 | Approved | Level 30 = Customers | 489253 | Avamar,Avamar Server

•             thumbnail_url character limit prevents ticket validation - DM_OBJECT_W_SET_ATTR_STRING_TOO_LONG

When using the require ticket option for generated thumbnail URLs, attempting to return the thumbnail_url throws an error as shown below: 1>select thumbnail_url from dm_document where r_object_id = ' ' 2> go thumbnail_url ...

October 13, 2016 | Approved | Level 30 = Customers | 490293 | Documentum Thumbnail Server

•             How to manually deploy the different Webtop 6.8.2 UCF plugins as end users do not have admin privileges on desktop.

How-to-manually-deploy-the-different-Webtop-6-8-2-UCF-plugins-as- end-users-do-not-have-admin-privileges-on-desktop > Please find the below steps provided on how to manually push the plug-ins to all the client system. Note : All the files required for Content ...

October 13, 2016 | Approved | Level 30 = Customers | 490608 | Documentum Webtop 6.8.2

•             Does DPManager share Seat Count with other dispatcher modules?

Does DPManager share Seat Count with other dispatcher modules? DPManager does not share seat count with other Dispatcher / Advanced Recognition modules which typically share the seat count specified in Group4. If the number of seats needs to be increased ...

October 13, 2016 | Approved | Level 30 = Customers | 490452 | Captiva Advanced Recognition 7.5,Captiva Advanced Recognition,Captiva Advanced Recognition 7.0,Captiva Advanced Recognition 7.1

•             After changing CS name, ACS stopped woking

After changing the name of a Content Server instance (changing the server.ini file and the dm_server_config object), CS and JMS works fine, but one gets the following error in the acs.log and server.log: 11:44:56,527 INFO [stdout] (Timer-3) 2016-10-13 11:44:56,527 ...

October 13, 2016 | Approved | Level 30 = Customers | 490602 | Documentum Content Server

•             Smarts IP: The field SNMPSTPStatus is not populated in Smarts and so STPNODES are not being monitored for faults

Despite setting EnableSTPMonitoring to TRUE in discovery.conf the field SNMPSTPStatus remains blank. If you believe there is an issue on the Smarts side please open a service request as it might be necessary to debug further or recertify the device In this instance the issue was on the device side. ...

October 13, 2016 | Approved | Level 30 = Customers | 490585 | Smarts IP Manager

•             DLm 4.4.x upgrades for DLm using RSA encryption may require new key registration

DLm units using RSA encryption that are upgraded to versions 4.4.x even for a VTE FRU may require a new rsakey after the upgrade of Virtuent. BEFORE doing the VTE replacement or code upgrade the CUSTOMER will need to provide information / take the following actions for RSA key generation. ...

October 13, 2016 | Approved | Level 30 = Customers | 490622 | Disk Library for mainframe DLm2100,Disk Library for mainframe DLm8100

•             ViPR Controller || problems deploying ViPR vApp

- when deploying vApp ova file, the following error occurs : Gateway not configured for this VM. Please power down ViPR and correct the gateway settings. - check the installation guide for how to set the node_id - follow the following procedures to make sure the VM properties are all set the right way. ...

October 13, 2016 | Approved | Level 30 = Customers | 490624 | ViPR Controller

•             Interface is in initializing mode and doesn't establish FLOGI

Duplicate FCID messages are seen when trying to move from one VSAN to another and the device will show stuck Initializing and fail to FLOGI (Fabric Login). A review of show flogi internal event-history errors command shows "Duplicate FCID in the same vsan ...

October 13, 2016 | Approved | Level 30 = Customers | 490373 | Connectrix,Connectrix MDS-Series Firmware 5.X 5.2(8f)

•             Unisphere for VMAX 8.2.0.5 Unable to configure email. Error "Failed to set email configuration"

Unisphere for VMAX 8.2.0.5 Unable to configure email. Error "Failed to set email configuration" Issue: customer on uni 8.2 and is unable to send email alerts. - Errors when trying to set email and trying to test email. - Customer's exchange team confirmed that they have TLS 1.2 enabled. ...

October 13, 2016 | Approved | Level 30 = Customers | 490611 | Unisphere for VMAX 8.2.0

•             Smarts NCM: Pull config fails with "SSH keys did not match"

Pull config fails on any device with "SSH keys did not match" : Receive the following VoyenceControl error message: ssh_connect():SSH keys did not match. Receive the following error in Smarts NCM: SSH authentication failed. The solution to this is to delete the stale ssh key from NCM server as follows ...

October 13, 2016 | Approved | Level 30 = Customers | 490588 | Smarts Network Configuration Manager 9.4.1

•             When using the upload sample it gives error "Upload Service connection error:Make sure upload service is running"

Deployed the sample correctly in the IIS and the images getting uploaded to the images folder(C:\inetpub\wwwroot\EMCSample\Images) but this error "Upload Service connection error:Make sure upload service is running". Please check the following: 1.For Windows ...

October 13, 2016 | Approved | Level 30 = Customers | 490512 | Captiva Cloud Toolkit,Captiva Cloud Toolkit 2.0,Captiva Cloud Toolkit 2.1

•             Smarts NCM: Nexus 5548 discovery is failing with message Driver not found, even though its officially supported by DSR in use

Even though the device is certified, discovery is failing and the following is seen in the logs: Oct 04 10:25:23 :-1883248896/10.xxx@1700/snmp# 4: DASL: Model Nexus5548 Chassis not found in Cisco/CiscoModels.xml; device not recognized. Update and regenerate ...

October 13, 2016 | Approved | Level 30 = Customers | 490587 | Smarts Network Configuration Manager

•             Smarts NCM: cannot pull configuration for many devices; "pull all" failing with different errors

The "pull all" is failing for many devices, this includes Cisco IOS Routers, Switches, Nexus devices and more. There is no one consistent error seem either but some of the errors include: 05897)#4: RESULT: Device does not support CISCO-CONFIG-COPY-MIB; trying ...

October 13, 2016 | Approved | Level 30 = Customers | 490586 | Smarts Network Configuration Manager,Smarts,Smarts Network Configuration Manager 9.4.1

•             Documentum xCP : Migrating xMS templates from xMS to xDA 2.3

Existing xMS templates, environments and catalog are not compatible with xDA. Customers upgrading to 2.3 should not attempt to restore xMS catalog in xDA Customer should register the manually provisioned environments in xDA freshly by following steps in ...

October 13, 2016 | Approved | Level 30 = Customers | 490442 | Documentum xCP

•             Incorrect behavior with ClassifyExtractDocument service

A simple Recognition project with 2 templates was created and it has some scripting: in IndexingFamily_AfterDocumentRecognition(). The Template ID, Name and Code where assigned from UimData to some index fields. When testing an image that is classified ...

October 13, 2016 | Approved | Level 30 = Customers | 490507 | Captiva Capture 7.5,Captiva Capture

•             How to Delete Storage Objects from the database in Management of Database metrics

In This case, user was trying to Delete old DATA Domains from VIPR SRM database. To do this: Go to Administration. Management of database Metrics. Right click on the filter text box and use the wizard: One can then search for the device name: Here we searched ...

October 13, 2016 | Approved | Level 30 = Customers | 490562 | ViPR SRM 3.7 SP1,ViPR SRM 4.0,ViPR SRM 3.7 SP2

•             ViPR SRM Could not connect to SMI-S provider xx.xx.x.xx. Check the SMI-S configuration of the selected VMAX collect block instance

VMAX discovery consistently failed with this message: Could not connect to SMI-S provider xx.xx.x.xx. Check the SMI-S configuration of the selected VMAX collect block instance. Yet, on the client side (VMAX collector host), "symcfg list" output listed the VMAX3 to be discovered. ...

October 13, 2016 | Approved | Level 30 = Customers | 490520 | ViPR SRM 3.6 SP2

•             How to work around that dm_UserChgHomeDb job is failing for user names with non-ascii character?

Dm_UserChgHomeDb might show the following error messages for user names containing non-ascii characters: ERROR: Could not save log document for change home docbase operation for user xxx. Error message from server: [DM_API_E_CANT_UPDATE ...

October 13, 2016 | Approved | Level 30 = Customers | 490503 | Documentum Content Server

•             Does the LDAP Sync Job delete groups that were removed from the source LDAP server (ie Active Directory)

After deleting a group from the source LDAP server and running the LDAP Synchronization job (dm_LDAPSynchronization), the group still remains in the docbase, and the previous users are still members of this group. Groups deleted from the source LDAP server will remain in the docbase until they are manually deleted. ...

October 13, 2016 | Approved | Level 30 = Customers | 490422 | Documentum Content Server

•             SMI-S is not collecting performance statistics at 15 minute intervals, rather it collects 15 minutes after the last collection

SMI-S is not collecting performance statistics at 15 minute intervals, rather it collects 15min after the last collection. 1. The current SMI behavior is to collect the stats after a configured interval from last collection time. This is by design. 2. UpdateInterval is a configurable parameter. ...

October 13, 2016 | Approved | Level 30 = Customers | 490140 | SMI-S Provider 8.2

•             During Avamar VM image backup, additional "ghost" disks/partitions are created inside the guest VM, which can cause File Level Restore FLR with the error "Failed to determine the partition type"

During Avamar VM image backup, additional "ghost" disks/partitions are created inside the guest virtual machine at the snapshot creation stage. This can be observed using the "Disk Management" tool which will report an additional partition of the an unknown file system on GPT disks. ...

October 13, 2016 | Approved | Level 30 = Customers | 490501 | Avamar Client for VMware 7.2.100-401,Avamar,Avamar Client for VMware,Avamar Client

•             NFSv4 setacl failured with error "Failed setxattr operation: Invalid argument"

When trying to run 'nfs4_setfacl' on a file in the nfs export on the Unix client, it fails with the following error. # nfs4_setfacl -a A::username@ nfsdomain:rwaDxtTnNcCy /filename Failed setxattr operation: Invalid argument. - Download the 'nsswitch.conf' file from the ...

October 13, 2016 | Approved | Level 30 = Customers | 490578 | VNX1 Series,VNX2 Series

•             RecoverPoint: SRM report data store not replicated

SRM console report 1 or more data store not replicated: Workaround: Determine the physical volume containing the data store in question and add them to RP replication,. This is a configuration issue and some data store of the protection group have not been replicated with Recoverpoint. 490579.

October 13, 2016 | Approved | Level 30 = Customers | 490579 | RecoverPoint Adaptor for VMware Site Recovery Manager,RecoverPoint

•             Unisphere shows Board utilization is higher on one board than all the rest on VMAX3

Customers may look at the Board % utilization reported in Unisphere and find that one board is busier than the others. The "outbound throughput" stat will show higher the director with the higher % busy. Working as designed. The reason that one board is busier ...

October 13, 2016 | Approved | Level 30 = Customers | 490531 | Unisphere for VMAX

•             ViPR Controller: Unable to import viprcli modules into other scripts when using the OpenStack block storage driver (Cinder)

Unable to import ViPR CLI modules into other scripts when using the OpenStack block storage driver (Cinder). Issue fixed in ViPR Controller 2.2. 490574.

October 12, 2016 | Approved | Level 30 = Customers | 490574 | ViPR Controller,ViPR Controller Controller 2.2

•             ViPR Controller: Unable to list snapshots in viprcli, or their tasks, if they are created on volumes with both RP and VPLEX protection

When using ViPR CLI, it is not possible to list snapshots or get task details for snapshots which are created on volumes with both RecoverPoint and VPLEX protection enabled. Issue fixed in ViPR Controller 2.2. 490575.

October 12, 2016 | Approved | Level 30 = Customers | 490575 | ViPR Controller,ViPR Controller Controller 2.2

•             RDF Configuration report is empty

RDF Configuration report is empty. In order for this report to be populated, please discover and collect from both source and target VMAX that are setup for replication. Both the source and the target VMAX for replication must be discovered and collected from in Data Protection Advisor. ...

October 12, 2016 | Approved | Level 30 = Customers | 489880 | Data Protection Advisor 6.2 SP3

•             ViPR Controller: Add-in for Microsoft SCVMM does not bring exclusively provisioned volume online

The ViPR Add-in for Microsoft SCVMM does not bring a volume exclusively provisioned to a specific host online (but for clusters the Add-in works fine and volumes are successfully provisioned to a cluster). The volume is successfully created and masked to the ...

October 12, 2016 | Approved | Level 30 = Customers | 490572 | ViPR Controller,ViPR Controller Controller 2.2 SP1

•             ViPR Controller: Unable to use the viprcli commands for backup and restore

ViPR CLI commands for backup and restore were previously not working or supported in prior to ViPR Controller version 2.2. ViPR CLI backup and restore operations are now supported as of ViPR Controller 2.2. 490570.

October 12, 2016 | Approved | Level 30 = Customers | 490570 | ViPR Controller,ViPR Controller Controller 2.2

•             ViPR Controller: Duplicate Virtual IP not detected at bootup

If a ViPR Controlller node has a virtual IP that is a duplicate of another host's IP address on the same subnet, no error messages are given during bootup and the node fails to function properly after bootup is complete. Issue resolved in ViPR Controller 2.2. Running ...

October 12, 2016 | Approved | Level 30 = Customers | 490569 | ViPR Controller

•             ViPR Controller: Unable to uninstall viprcli using automated uninstall script

Unable to uninstall ViPR CLI using automated uninstall script. Issue fixed in ViPR Controller version 2.2 and automated uninstall option now removes all CLI-related files properly. 490571.

October 12, 2016 | Approved | Level 30 = Customers | 490571 | ViPR Controller,ViPR Controller Controller 2.2

•             Increased latency may be observed when using RecoverPoint with an XtremIO cluster running XIOS version 4.0.10-33

RecoverPoint replication solution, along with an XtremIO cluster running XIOS version 4.0.10-33, may observe an increased latency impacting I/O to all volumes on the cluster. Part A - XtremIO clusters running XIOS versions 4.0.0-65 through 4.0.4-28 with RecoverPoint ...

October 12, 2016 | Approved | Level 30 = Customers | 489171 | XtremIO HW Gen2 400GB,RecoverPoint,XtremIO,XtremIO HW Gen2 400GB Encrypt Capbl,XtremIO HW Gen2 800GB Encrypt Capbl...More

•             ProtectPoint fails with "dd-system <Data Domain IP#> is not compatible with ProtectPoint <version #>

ProtectPoint commands may fail with the following error: "dd-system is not compatible with ProtectPoint " This is a known limitation with the older ProtectPoint versions and latest DDOS. This issue applies only to: DDOS 6.0 and above; ProtectPoint 2.0, 3.0 and 3.1. ...

October 12, 2016 | Approved | Level 30 = Customers | 490487 | Data Domain Deduplication Storage Systems

•             VNX M&R Stopped Reporting All Statistics

VNX M&R stopped collecting all statistics and data. Check all of the VNX M&R services to make sure they are all running and that none of the services have stopped. Even if all of the services are running, stop all of the services and restart them. Depending on the ...

October 12, 2016 | Approved | Level 30 = Customers | 490299 | VNX Family Monitoring & Reporting

•             ESA 4.0 adapter failing to create for Avamar system

Attempts to create an Avamar adapter for EMC Storage Analytics version 4.0 fail to successfully execute the "Test Connection" button. The following error is displayed: "Unable to establish a valid connection to the target system. Failed to test connection". This issue ...

October 12, 2016 | Approved | Level 30 = Customers | 490547 | Storage Analytics 4.0

•             XtremIO: Sufficient and insufficient power protection for an XtremIO Cluster

The purpose of this article is to clarify the reader's understanding of sufficient and insufficient power protection for an XtremIO cluster. In order for an XtremIO cluster to remain operational, the cluster cannot lose more than 50% of any of the following components: Number of Battery Backup Units (BBUs); ...

October 12, 2016 | Approved | Level 30 = Customers | 490397 | XtremIO HW Gen2 400GB,XtremIO,XtremIO HW Gen2 400GB Encrypt Capbl,XtremIO HW Gen2 800GB Encrypt Capbl,ProtectPoint for XtremIO XtremIO HW Gen3 40TB Encrypt Disable...More

•             Smarts NPM: Are there any plans for SNMP support for EIGRP in Smarts NPM?

Although SNMP discovery support exists for the other routing protocols in Smarts NPM, the EIGRP module does not support this at present. There are plans to incorporate support in the next generation versions of the product and it is anticipated support will be available in 2017. ...

October 12, 2016 | Approved | Level 30 = Customers | 490526 | Smarts Network Protocol Manager

•             AppSync: "disk.EnableUUID=TRUE is not enabled" and "Failed to map filesystem" errors are seen in the service plan event for a Red hat Linux OS that is hosted on a Physical or Virtual VM machine

A missing sudusers file entry for secure_path presents itself with the failure errors: "disk.EnableUUID=TRUE is not enabled" and "Failed to map filesystem" in the service plan events. After having successfully pushed the AppSync Plugin to a Red hat Linux host with ...

October 12, 2016 | Approved | Level 30 = Customers | 490329 | AppSync,AppSync 3.0 SP1,AppSync 3.0 SP2

•             EMC MnR | Watch4net Inline Calculation Filter does not apply to metric with Whitespace | Caused by: org.apache.commons.jexl2.JexlException$Parsing: Payload@1:6 parsing error near '... ...'

Inline Calculation Filter does not apply to metric with Whitespace When applying the filter an invalid jexl formula error is seen in transaction collector log; SEVERE -- [2016-10-11 07:26:42 EEST] -- Bootstrap::main(): Can't start Collector Manager! com.watch4net ...

October 12, 2016 | Approved | Level 30 = Customers | 490509 | Watch4Net Family

•             ViPR SRM: XtremIO snapshot sets report not populating

XtremIO snapshot sets report not populating with data Screenshot error: Testing RESTful API authentication (ip address) click to show/hide the full result line 20: xpath: command returned with non-zero status (status: 1)! XtremIO arrays that have version 4.0 or higher require Rest API version 2. XtremIO array upgrade. 490306

October 12, 2016 | Approved | Level 30 = Customers | 490306 | ViPR SRM 3.7 SP1,ViPR SRM 4.0.1,ViPR SRM 4.0,ViPR SRM 3.7 SP2

•             DCOClientResetting.exe throws error - Failed to create IDCOService COM object - hr = 80040154

When running the DCOClientResetting tool, the following error is thrown: Failed to create IDCOService COM object - hr = 80040154. The MDMO Administration Guide provides steps to re-register DFSConnectorWrapper. dll in the section titled "Error during UCF operation". ...

October 12, 2016 | Approved | Level 30 = Customers | 489790 | My Documentum for Microsoft Outlook 7.1

•             AppSync: Exception Occurred: HostPluginDownException, Message: AppSync Host Plug-in was down or unresponsive on host

User sees intermittent communication loss to AppSync client: ERROR [http--0.0.0.0-8445-2] [com.emc.archway.services.agent.AgentServiceBean] [] [] Exception Occurred: HostPluginDownException, Message: AppSync Host Plug-in was down or unresponsive on host. ...

October 12, 2016 | Approved | Level 30 = Customers | 490362 | AppSync,AppSync 3.0

•             EMC MnR | Watch4net Smarts Server tool is not available in Watch4Net GUI

When clicking on a notification from the SAM Console in Watch4net GUI The option to use The Server tool is greyed out However in the Smarts Console itself it is available. Contact you network team to resolve issue of "Unknown host exception". There was no problem with the MnR or the SAM set-up. ...

October 12, 2016 | Approved | Level 30 = Customers | 490502 | Watch4Net Family

•             Avamar policy based replication fails with "Option incompatibility" due to mismatched encryption levels

Policy-based replication fails with the status "Option incompatibility". Ensure that the encryption levels on source and target are matching. More information on how to configure this can be found in the Avamar Administrator Guide in "Configuring policy-based replication ...

October 12, 2016 | Approved | Level 30 = Customers | 490504 | Avamar Server,Avamar Server 7

•             Clarifications regarding support of Banded Rows/Columns settings for tables designed at xPresso for Word

xPresso for Word user guide directly mentions that Banded Rows/Columns settings are supported for tables defined using xPresso for Word client application. However, there is one particular use case where such options will not be honoured and xPression will not produce "expected" output. ...

October 12, 2016 | Approved | Level 30 = Customers | 489886 | Document Sciences xPression Enterprise Edition - Compuset Engine,Document Sciences xPression Enterprise Edition - Publish Engine,Document Sciences xPression

•             Batch job's options defined for jobs initiated through the RESTful Services are not honored after upgrade to 4.6 version

xPression batch jobs are supporting various parameters/switches which allows to control job's behaviour (all available parameters are described at xPression Batch Processing Guide). Most of these parameters are also supported for batch jobs initiated through the RESTful Services. ...

October 12, 2016 | Approved | Level 30 = Customers | 489885 | Document Sciences xPression

•             EMC M&R | ViPR SRM | Watch4net: Physical Overview is disabled with "Historical health data disabled" with the correct hostname.

The Physical Overview graph in Centralized-Management does not display any data and displays the "Historical health data disabled." message as below: The server hostname in the /APG/bin/apg.properties and on the Servers Configuration were matching as described in knowledge article 449187. ...

October 12, 2016 | Approved | Level 30 = Customers | 490433 | ViPR SRM 3.6 SP4,Watch4net 6.5u4,ViPR SRM,Watch4net,ViPR SRM 3.6 SP2...More

•             ViPR Controller: Sending a test email fails and displays error "DNS name not found [response code 3]"

When configuring an SMTP server in ViPR Controller, sending a test email fails and displays error: "DNS name not found [response code 3]". Issue fixed in ViPR Controller 2.2. 490498.

October 11, 2016 | Approved | Level 30 = Customers | 490498 | ViPR Controller,ViPR Controller Controller 2.2

•             ViPR Controller: configuration mismatch error when setting virtual pool protection to SRDF

When a VMAX volume is expanded, changing its virtual pool protection to SRDF fails with the error: "A configuration mismatch was detected between your local and remote device(s)". Issue resolved in ViPR Controller 2.2. 490499.

October 11, 2016 | Approved | Level 30 = Customers | 490499 | ViPR Controller,ViPR Controller Controller 2.2

•             ViPR Controller 2.1: Restored snapshots that have been exported to a host export group are unable to receive input/output.

In ViPR Controller 2.1, restored snapshots that have been exported to a host export group are unable to receive IO. Exporting a snapshot to a host export group adds the snapshot device in RESTORED state to the export group and marks it as completed (and IO is then not possible). ...

October 11, 2016 | Approved | Level 30 = Customers | 490500 | ViPR Controller,ViPR Controller Controller 2.1,ViPR Controller Controller 2.2

•             Data Domain DDOS 6.0 with Fibre Channel HBA QLE2462 (4Gbps) and NPIV enabled may fail to enable some FC virtual endpoints.

On DDR with Fibre Channel HBA QLE2462, when endpoints of virtual NPIV ports are disabled and then enabled, some endpoints may fail to enable and stay in "offline" status. This issue is specific to: DDOS 6.0. This issue does not exists in DDOS versions prior to 6.0. Fibre Channel QLE2562 4Gbps HBA. ...

October 11, 2016 | Approved | Level 30 = Customers | 486456 | Data Domain Virtual Tape Library

•             AppSync: Not Discovering/Mapping AIX File Systems

User getting mapping errors during Service Plan execution. Service Plan Events will show: Application mapping An error occurred while communicating with the AppSync Host Plug-in. Please check to see if agent service is running, and restart if necessary. AppSync ...

October 11, 2016 | Approved | Level 30 = Customers | 486375 | AppSync,AppSync 2.2

•             How to re-direct cache files to new location

To re-direct the Avamar client cache files to a different location, please do the following procedures. Create an avtar.cmd file in the %Program Files\avs\var directory on the client. Add the following flag --vardir=< > ie --vardir=D:\Avamar. Alternatively, you can use the the --cachedir flag, which works the same way. ...

October 11, 2016 | Approved | Level 30 = Customers | 485892 | Avamar Client for Windows,Avamar Client

•             How to handle emails of format entourage_msg in mdmo?

Suppose a user imports an email as dm_document type and entourage_msg format into docbase via DA or any interface other than mdmo. That email cannot then be viewed properly in mdmo and there is no resolution to fix this. As one workaround, that same email ...

October 11, 2016 | Approved | Level 30 = Customers | 490200 | My Documentum for Microsoft Outlook 7.1

•             How to handle emails of types other than dm_document in mdmo?

Emails of type dm_email_message imported through any Documentum client are available in mdmo. But, mdmo does not allow email import using this type. Emails of type dm_message_archive or dm_mail_message imported through any Documentum client are ignored by mdmo. 490204.

October 11, 2016 | Approved | Level 30 = Customers | 490204 | My Documentum for Microsoft Outlook 7.1

•             Captiva:The use of Recognition Scripting vs Profile Scripting

The InputAccel 6.x deprecated modules have been upgraded to new modules. For example, Recognition has been replaced by Extraction, hence the Recognition scripting must be replaced by Profile Scripting. Recognition scripting is still supported but only when keeping the old modules. ...

October 11, 2016 | Approved | Level 30 = Customers | 490212 | Captiva InputAccel,Captiva Capture 7.5,Captiva Capture

•             NMM Exchange backup generating critical/severe errors on dameon.raw: "Unable to route generic remote command record"

During NMM Exchange backups the following errors messages are logged into daemon.raw: nsrjobd JOBS critical Unable to route generic remote command record 160614's state change to parent job 160613: Router entry not found for job 160613 while forwarding msg type 50 nsrjobd JOBS severe Unable to route ...

October 11, 2016 | Approved | Level 30 = Customers | 490435 | NetWorker Module for Microsoft 2.4 SP1,NetWorker Module for Microsoft 3.0,NetWorker Module for Microsoft 8.2

•             File System backup fails due to Oracle trc files

Filesystem backup in NetWorker fails to complete successfully with Oracle trace files NetWorker and mminfo show the save completed, but NMC shows a failed policy - Daemon.log shows failed policy NSR info policy notice: action backup failed NSR info policy notice: workflow Workflow1 failed - Client logs report 'size grew ...

October 11, 2016 | Approved | Level 30 = Customers | 490443 | NetWorker,NetWorker 9.0.1

•             Jobmonitor Request is getting parsing errors for HP Data Protector data collection command

Data Protection Advisor (DPA) Jobmonitor Request is getting parsing errors for HP Data Protector data collection command The parsing error appears when the following command is run; DBG1 18554.18561 20160614:073951 agent.mod.dp - getBackupJobs(): using ...

October 11, 2016 | Approved | Level 30 = Customers | 489112 | Data Protection Advisor 6.2 SP3

•             RecoverPoint for Virtual Machine CGs in "error" state and this warning exist WARNING: Protection may be inconsistent because the following VMs are running on unregistered ESX cluster

After the installation of a new vRPAs cluster or a new ESX cluster is added to a VCenter, and new CG s created after which the warning "WARNING: Protection may be inconsistent because the following VMs are running on unregistered ESX cluster" and the error "ERROR: user volume [XXX, XXX] cannot be accessed by ...

October 11, 2016 | Approved | Level 30 = Customers | 490437 | RecoverPoint for Virtual Machines 4.3,RecoverPoint for Virtual Machines,RecoverPoint for Virtual Machines 4.2

•             How to delete a SAP certificate which is locked / checked out by a user.

After installing and configuring AS SAP, an SAP certificate was sent to the repository. Support note 332873 includes details on Where the SAP certificate is stored. To resolve the issue - we login to DA with the user that locking the object. - there we navigate to CS ...

October 11, 2016 | Approved | Level 30 = Customers | 490340 | Documentum Archive Services for SAP

•             Avamar DataStore Gen3 iDRAC menus show everything "undefined" after login

Avamar Datastore Gen3 nodes which use Dell Hardware may show all options as "undefined" when logged in to the iDRAC interface web menu. Run Internet Explorer in compatibility mode: Go to Tools icons > Compatibility View Settings. Add the IP or URL of the iDRAC into the “Add this website” box, click Add, then Close. ...

October 11, 2016 | Approved | Level 30 = Customers | 490424 | Avamar Data Store Gen3

•             EMC M&R | ViPR SRM | Watch4net: Warnings in SNMP collector logs: "Unexpected exception while polling <HOSTNAME>:161 java.lang.NullPointerException"

The SNMP collector manager logs (eg /opt/APG/Collecting/Collector-Manager/ /logs/collecting-0-0.log) are constantly logging the following warning: WARNING -- [2016-09-29 16:09:36 AEST] -- PollingUnitSnmpOid2$SingleOidPollingTask:: call(): Unexpected exception while polling :161 java.lang.NullPointerException. ...

October 10, 2016 | Approved | Level 30 = Customers | 490409 | ViPR SRM 3.6 SP4,Watch4net 6.5u4,Watch4net,ViPR SRM 3.6 SP2,Watch4net 6.5u2...More

•             How to manually upgrade a 5-node ScaleIO MDM cluster without losing its redundancy

Goal and example setup: Here is an example of 5-node MDM cluster in version 2.0.0.0 (aka 2.0.5014). (All hosts are RHEL 7.2. Procedures on other OSes only differ in the way the package is installed in Step2.) The goal is to upgrade the MDM cluster to version 2.0.0.3 (aka 2.0.7536), without losing its redundancy. ...

October 10, 2016 | Approved | Level 30 = Customers | 490400 | ScaleIO,ScaleIO 2.0

•             RecoverPoint for Virtual Machines: Cluster Management IP Cannot be Modified

Attempting to modify the Cluster Management IP, also known as the Virtual IP, or VIP, fails. In RecoverPoint for Virtual Machines, the only supported way to update this value is through logging into the CLI using the boxmgmt user name. Other methods, such as the ...

October 10, 2016 | Approved | Level 30 = Customers | 490412 | RecoverPoint for Virtual Machines 4.3 SP1,RecoverPoint for Virtual Machines 4.3 SP1 P2,RecoverPoint for Virtual Machines 4.3 SP1 P1,RecoverPoint for Virtual Machines 4.3 SP1 P3

•             Fatal Machine Check or Uncorrectable Error Triggers Storage Controller Reboot

Storage controller reboots or crashes unexpectedly with Fatal Machine check: Processor context corrupt OR other Uncorrected error. Kernel panic - not syncing: Fatal Machine check [Hardware Error]: Machine check: Processor context corrupt. If the above symptoms ...

October 10, 2016 | Approved | Level 30 = Customers | 490420 | XtremIO HW Gen2 400GB,XtremIO HW Gen1,XtremIO,XtremIO HW Gen2 400GB Encrypt Capbl,XtremIO HW Gen2 800GB Encrypt Capbl...More

•             AppSync: JBoss memory leak to be resolved in AppSync 3.1 with the inclusion of the Wildfly version of JBoss

During datastore discovery, for Virtual Disk, the AppSync Server complains that it had a connection failure with VCenter. The following will be found in the service plan events: Application mapping,SPP_000001, SVRAPPSYNC,Application mapping phase for SVRNGPDB ...

October 10, 2016 | Approved | Level 30 = Customers | 490119 | AppSync,AppSync 2.2 SP3,AppSync 3.0,AppSync 3.0 SP1,AppSync 3.0 SP2

•             NetWorker 9.0 clicking group resource causes popup "Resource Does Not Exist"

NetWorker 9.0.0.2 Customer deletes a client resource but the client is still checked in group properties. After this fact then any time a group resource is clicked, a Popup appears: "Resource Does Not Exist". Verify in group properties what clients are checked. If the ...

October 10, 2016 | Approved | Level 30 = Customers | 490413 | NetWorker 9.0

•             Neutrino: How to merge two license files; I cannot load two license files into Neutrino

If you were given two licenses files from EMC Licensing (Neutrino and ScaleIO), you will need to merge them into one file. Here is an example of how to do this: Neutrino License File, ScaleIO License file. START_LICENSE ##### EMC ...

October 10, 2016 | Approved | Level 30 = Customers | 490379 | VxRack Neutrino,VxRack Neutrino Software

•             Neutrino: Container cc_rabbitmq keep restarting

If you have to perform some maintenance on a rabbit cluster and you end up restarting all the nodes at the same time, you can end up in a state where the rabbit app cannot startup and the rabbit container will keep restarting. Basically on all the nodes, the docker ...

October 10, 2016 | Approved | Level 30 = Customers | 490383 | VxRack Neutrino

•             Neturino: Networking private.4 not reachable: Netmask set to '/32' instead of '/16'

The platform installation fails with these messages: fatal: [169.254.101.1]: UNREACHABLE! => {"changed": false, "msg": "SSH Error: data could not be sent to the remote host. Make sure this host can be reached over ssh", "unreachable": true} fatal: [169.254.101.5]: UNREACHABLE! ...

October 10, 2016 | Approved | Level 30 = Customers | 490380 | VxRack Neutrino

•             Neutrino: RabbitMQ logs are consuming File System resources; RabbitMQ has a queue messages not being consumed

RabbitMQ logs can fill up and affect normal operations of RabbitMQ. You can check this with: provo-green:~ # docker exec -i cc_rabbitmq rabbitmqctl list_queues name messages consumers | grep cinder-scheduler_fanout cinder-scheduler_fanout_361829370fb144dd85a7f11e36b719b6 ...

October 10, 2016 | Approved | Level 30 = Customers | 490375 | VxRack Neutrino,VxRack Neutrino Software

•             VxRail: Vmnic is showing as DOWN

Nic status in VxRail Manger gui shows as Down. SSH session to ESX host shows nic as Down (esxcfg-nics -l shows the vmnic status as down). Attempts to set the device to auto-negotiation (esxcli network nic set -n vmnic1) will appear to work successfully, or may ...

October 10, 2016 | Approved | Level 30 = Customers | 490366 | VxRail Appliance Series

•             CAPTIVA - Documentum Advanced Export 7.1 fails to export batches with error "DM_FOLDER_E_PATH_EXISTS"

- This same error message was resolved in IA clients 7.1 P26 so make sure all the correct DLL files are installed properly. - If IA client patch P26 or newer does not resolve this issue, run Documentum advanced export in setup mode and remove all the attributes under the Object tab at Folder level. ...

October 10, 2016 | Approved | Level 30 = Customers | 490203 | Captiva Capture 7.5,Captiva Capture 7.1

•             Captiva: How to get the Standard Export to populate the ErrorCode IA value when an error occurs?

During testing a new CaptureFlow, Standard Export did not export any files but the ErrorCode IA value is 0. Upon further troubleshooting, found the root cause was the input file to the Standard Export module did not exist. Why was the ErrorCode IA value not populated? Is this a known issue? ...

October 10, 2016 | Approved | Level 30 = Customers | 489653 | Captiva Capture 7.5,Captiva Capture,Captiva Capture 7.1

•             ViPR Controller: Unable to add CentOS server

When attempting to add a CentOS Linux server try to add the host using the web GUI, the error below is observed: Verified that port 22 is valid and the connection is successful via telnet and ssh; Verified the username is added to security group. Time synchronization, SSH, LVM are all enabled. PowerPath is installed. ...

October 09, 2016 | Approved | Level 30 = Customers | 487090 | ViPR Controller Controller 2.3,ViPR Controller,ViPR Controller Controller 2.4,ViPR Controller Controller 2.0,ViPR Controller Controller 2.1...More

•             ViPR SRM 4.0.1: Unable to login to User Interface after upgrade

After upgrading to ViPR SRM 4.0.1, users are unable to login to the ViPR SRM user interface after entering credentials as the user interface does not load successfully. The /opt/APG/Web-Servers/Tomcat/Default/Catalina.xxxx.xx.xx. log files show errors when loading Formulas for Tomcat: ...

October 09, 2016 | Approved | Level 30 = Customers | 490326 | ViPR SRM,Watch4net,ViPR SRM 4.0.1,ViPR SRM 4.0

•             MirrorView ClusterEnabler Error when attempting to configure group

Configuration Wizard Failed Groups Failed for the following groups: ConfigMSCSDevList failed for group [LTDB_SQL]. Failed to bring resource [EMC_GroupName] online. ce_event_trace: 2016/10/07-02:23:18.058 3164 9284 SYSTEM WARNING N/A Server_Name ...

October 09, 2016 | Approved | Level 30 = Customers | 490390 | MirrorView/Cluster Enabler,MirrorView/Cluster Enabler 4.1,MirrorView/Cluster Enabler 4.2

•             D2 Folder Structure Import fails with error WRITE permit is required

When a user accesses a folder in D2 and tries to import a folder structure the operation fails with the following error: [ERROR] [WebContainer : 7] - ceddsD2HttpServlet[ ] : Upload failed com.documentum.fc.common. DfException: [DM_SYSOBJECT_E_LINK_PERMIT2]error: "Linking or unlinking to the folder '/folder location ...

October 09, 2016 | Approved | Level 30 = Customers | 490320 | Documentum D2,Documentum D2 4.6

•             Changes made in dictionaries via Property widget are not saved

This affects D2 4.2 Example Steps to Reproduce : - connect to D2 client - select administration workspace - select Dictionaries tab - select a dictionary - select Properties Widget - click on Modify - add a new value under Languages - click on Save - select the previously modified dictionary Result : the new value does not ...

October 09, 2016 | Approved | Level 30 = Customers | 490238 | Documentum D2 4.2,Documentum D2 4.5,Documentum D2 4.7,Documentum D2 4.6

•             Smarts NCM: Config Diff data missing from reports is not resolved by redistributing lockbox

In most cases, config diff data missing from reports is the result of an inability to properly decrypt the configuration data. This can happen when the lockbox on the Report Advisor host is either not accessible, or does not contain the necessary e-keys to decrypt the ...

October 07, 2016 | Approved | Level 30 = Customers | 489738 | Smarts Network Configuration Manager

•             Watch4net: Device shows Availability is 100 even when the value of reachability is 0

In Watch4net Device shows 100% Availability but Reachability is 0 This behaviour is expected. Device Availability is based on the difference between consecutive SysUpTime values (OID 1.3.6.1.2.1.1.3). If the difference is positive (the device is still on), Availability ...

October 07, 2016 | Approved | Level 30 = Customers | 490330 | Watch4Net Family

•             Smarts NCM: We are unable to change the MSA user account using the password update utility.

Following the procedures below, does not change the MSA user password. ==== Password Update Utility ===== Available Commands: [A]uto-Generate All Passwords. ...

October 07, 2016 | Approved | Level 30 = Customers | 490331 | Smarts Network Configuration Manager

•             Watch4net: Where can I find Documentation for Watch4net SolutionPacks?

Documentation for Solutionpacks are available at the following link: https://community.emc.com/docs/DOC-40574. Please note if Solutionpack Documentation cannot be found at this link, you can contact Dell-EMC Support for further guidance. 490209.

October 07, 2016 | Approved | Level 30 = Customers | 490209 | Watch4Net Family

•             Smarts IP: What SNMP version will be used to rediscover a device added with a seedfile using SNMP v3?

If you discovered a device with a seed file in SNMP v3, once the device is present in the topology and you want to rediscover from the GUI, what SNMP version will be used ? Smarts will only use SNMP V3 to rediscover that device as its already in the topology, and was initially discovered with SNMP V3. ...

October 07, 2016 | Approved | Level 30 = Customers | 489759 | Smarts IP Manager

•             Connectrix B-Series: Firmware download failed - Failed to download RPM package. Please check if the firmware image is accessible. (0x15)

Firmware download failed - Failed to download RPM package. Please check if the firmware image is accessible. (0x15). Set management port to static Full Duplex using "ifmodeset eth0" command. Management port eth0 was negotiating at Half Duplex mii-tool -vvv : eth0: no autonegotiation, 100baseTx-HD, link ok. 490351.

October 07, 2016 | Approved | Level 30 = Customers | 490351 | Connectrix,Connectrix B-Series Hardware,Automated Failover Manager

•             NFS mount failing with No such file or directory or ERROR_OBJECT_NOT_FOUND

From the ECS logs: 2016-09-20 18:47:23,666 [RpcDispatcherMD- 568497] ERROR RpcProgramMountd.java (line 152) Can't get handle for export: /NS1/NFS_Bucket/Bos1/, error ERROR_OBJECT_NOT _FOUND 2016-09-20 18:47:24,267 [RpcDispatcherMD-568499] INFO RpcProgramMountd.java (line 92) MOUNT ...

October 07, 2016 | Approved | Level 30 = Customers | 490353 | ECS Appliance Software with Encryption,ECS Appliance Software without Encryption,ECS Appliance Hardware,ECS Software,ECS Appliance

•             Smarts SAM: How to test the syslog adapter? Can the syslog adapter be tested

How to test the syslog adapter? This is possible with SNMP trap settings for alerts. However, can this be down with the Syslog Adapter? Do similar commands exists to test Syslog alerts ? This is not possible. The syslog alerts are created by parsing the syslog file ...

October 07, 2016 | Approved | Level 30 = Customers | 489756 | Smarts Service Assurance Manager Adapters

•             Smarts IP: How to check if a device is certified for a certain device OS version? Do devices need to be certified for certain OS versions?

As per the EMC certification matrix for IP 9.4 ASA5550 (OID - .1.3.6.1.4.1.9.1. 763 / .1.3.6.1.4.1.9.1.753) is certified on version Cisco Adaptive Security Appliance Version 8.0(3). Does the same certification also work for OS version - Cisco Adaptive Security Appliance Software Version 9.1(5). ...

October 07, 2016 | Approved | Level 30 = Customers | 489757 | Smarts IP Manager

•             Smarts IP: How can I modify threshold for Voltage sensor? What voltage sensor values are allowed in IP 9.2.2.0

How can I set threshold for Voltage sensor with below values: min 4.5 volts max 5.5 volts This is not possible in Smarts IP 9.2.2.0, only whole values can be used. However a patch has been release to resolve this issue. Please download and install Smarts IP 9.2.2.5. ...

October 07, 2016 | Approved | Level 30 = Customers | 489758 | Smarts IP Manager

•             Once xEditor is opened popup appears for data classification. Unable to classify.

When xRevise is opened a document is flagged with the following text: Data classification. Unable to classify. 1. Users can ignore the Data classification. 2. Users can manually close data classification. 3. To stuff the property in IPS layer. Email and Office Classifer (3rd party product) and File Classifier. ...

October 07, 2016 | Approved | Level 30 = Customers | 489587 | Document Sciences xPression

•             ESA-2016-127: EMC ViPR SRM Stored Cross-Site Scripting Vulnerability

October 07, 2016 | Approved | Level 30 = Customers | 489772 | ViPR SRM 3.6 SP4,ViPR SRM,ViPR SRM 3.0,ViPR SRM 3.6 SP2,ViPR SRM 3.6 SP3...More

•             Does EMC SourceOne Support a specific version of TLS?

Does EMC SourceOne Support a specific version of TLS? EMC SourceOne does not support a specific version of TLS. The use of TLS is transparent to EMC SourceOne. 490334.

October 07, 2016 | Approved | Level 30 = Customers | 490334 | SourceOne Email Management

•             Backup to Data Domain fails with 5517-Cancel job for non-ifgroup interface

Backups fail with the following error: 2016/09/29-17:44:15.17499 [ddrInstanceW:1:1] [ddrio.cpp : 883 DDR_WRITE ErrorCode: 5517 ] 'DDRIO_Write::WriteToDDR: ddp_write failed [ 5704] [3476] Thu Sep 29 10:44:15 2016 ddp_write() failed Offset 0, BytesToWrite 2008, BytesWritten 0 Err: 5517-Cancel job for non-ifgroup ...

October 07, 2016 | Approved | Level 30 = Customers | 490117 | Avamar,Data Domain

•             Connectrix B-Series: Security scan flags SSH CBC Ciphers and Weak MAC algorithms against Brocade switches

CVE-2008-5161: OpenSSH CBC vulnerability Security scan logs CVE-2008-5161: OpenSSH CBC vulnerability Nessus vulnerability scanner found the following algorithms supported: The following client-to-server/server-to-client Cipher Block Chaining (CBC) algorithms are supported : 3des-cbc aes128-cbc aes192-cbc ...

October 07, 2016 | Approved | Level 30 = Customers | 490317 | Connectrix B-Series Hardware,Connectrix B-Series Firmware,Connectrix B-Series Fabric OS 7.X,Connectrix B-Series Fabric OS 7.X 7.4.0

•             Searches run into "undefined undefined" error when the site hostname is resolved by DNS

Browser/OS: Internet Explorer 11 on Windows 7 SP1 Webtop searches do not work when the site hostname is resolved by DNS. Searches keep running and after stopping the search, users notice "undefined undefined" error. Check with IT team what happened from DNS perspective. ...

October 07, 2016 | Approved | Level 30 = Customers | 489957 | Documentum Webtop 6.8

•             Captiva: How to do a silent installation of Captiva Client Modules using MSI

To do a Silent Installation using MSI via a command prompt, do the following: Make sure that the prerequisites are already installed on the system. Details can be found in the Captiva Installation Guide. Open a command prompt, running 'as Administrator'. At the ...

October 07, 2016 | Approved | Level 30 = Customers | 490291 | Captiva Products,Captiva Capture 7.5,Captiva Capture,Captiva Capture 7.1

•             Captiva: How many Document Types can a Capture System have?

Question: Is any issue - performance or other - to be expected if a Capture System contains a large number of Document Types? How many Document Types can a Capture System have? Answer: It depends what is done in a specific Captiva Desktop or Captiva CompletionTask. ...

October 07, 2016 | Approved | Level 30 = Customers | 490295 | Captiva Advanced Recognition,Captiva Capture

•             Index Agent stopped working after changing the password of the super user who started IA in URL

Customer uses their owner super user account to start Index Agent in DA or Index Agent URL http:// :9200/IndexAgent/, this is a ldap user, and they need to change the password periodically in LDAP server side. After password changed, they faced the following ...

October 07, 2016 | Approved | Level 30 = Customers | 489959 | Documentum xPlore,Documentum xPlore 1.5

•             Blank page when launching Unisphere after upgrade

Customer upgraded Unisphere from 8.2 to 8.3 & receives a blank page when accessing Unisphere GUI using https://xxxx:8443. tried following: 1) cleared cache 2) ensured unisphere installer file run from same drive as drive where it is installed. 3) ensured no reboot ...

October 07, 2016 | Approved | Level 30 = Customers | 490281 | Unisphere for VMAX 8.3.0

•             What is Avamar "cascading" replication (aka chain replication) and how to configure it

Avamar "Cascading" replication (sometimes called "chain" as well) as in a waterfall can generally be used for 3 or more Avamar servers passing backup data from one to the next Avamar server. This configuration may be used for a variety of reasons, but most often to have 2 DR copies of backup data. ...

October 06, 2016 | Approved | Level 30 = Customers | 490258 | Avamar,Avamar Server,Avamar Server 5,Avamar Server 7,Avamar Server 6

•             ECS Using a curl command to list all buckets and their sizes.

A curl command has been provided to list all buckets in a given namespace. This has been provided as work is still being done on the query process within the ECS GUI. This will be done via an ssh connection to the ECS. 1. Obtain the authentication token by using curl to log in to the GUI API. ...

October 06, 2016 | Approved | Level 30 = Customers | 488580 | ECS Appliance Software with Encryption,ECS Appliance Software without Encryption,Elastic Cloud Storage,ECS Appliance

•             Newly created cross app queries are crashing Document Manager with an error message - Full-featured client has stopped working.

Newly created cross app queries are crashing Document Manager with an error message - Full-featured client has stopped working. Cannot run saved Cross Application Queries when its query ID is larger than 1000. From event viewer: Faulting application name ...

October 06, 2016 | Approved | Level 30 = Customers | 489585 | ApplicationXtender Desktop 7.0 SP1

•             Non Interactive user for running Captiva Capture server Services, is it possible

How to change the installation owner that is running the Captiva server services to a non-interactive user ( a user who is not logged into the windows system)? Once you have the non- interactive user has been created you can follow the steps below, 1) Go to the ...

October 06, 2016 | Approved | Level 30 = Customers | 490257 | Captiva Dispatcher,Captiva Capture 7.5,Captiva Capture

•             ViPR Controller || missing zones when creating volume on a host

- When creating a new volume on a cluster that has hosts in 2 sites, zones are created only in one fabric in each site. - This is a known issue in v2.4 so an upgrade to v3.0 should resolve the issue. - If the issue wasn't resolved after the upgrade, please open a new SR with EMC Support team. 490307.

October 06, 2016 | Approved | Level 30 = Customers | 490307 | ViPR Controller Controller 2.3,ViPR Controller Controller 2.4,ViPR Controller Controller 2.0,ViPR Controller Controller 2.1,ViPR Controller Controller 2.2 SP1...More

•             VMAX3 & VMAX All Flash Array: How to change DNS IP entries in Embeddedd Management (EEM)?

October 06, 2016 | Approved | Level 30 = Customers | 489854 | VMAX3 Series,VMAX All Flash

•             Smarts NPM: How to enable/disable SNMP tracing/debug in Smarts NPM

Instructions: How to enable/disable SNMP debug in Smarts NPM. Output will go into the INCHARGE-BGP log file. To enable Debugging: /smarts/bin/dmctl –s invoke SNMP_AccessorInterface::SNMP-Poller startFrameworkTracing Example: ./dmctl -s INCHARGE ...

October 06, 2016 | Approved | Level 30 = Customers | 489737 | Smarts Network Protocol Manager,Smarts

•             user cannot issue "show snmp community" command on Cisco MDS

Network-operator unable to run command 'show snmp community'. Cisco engineering advised that a user must have network-admin privileges to run the command 'show snmp community'. 490303.

October 06, 2016 | Approved | Level 30 = Customers | 490303 | Connectrix,Connectrix MDS-Series Hardware,Connectrix MDS-Series Software

•             RecoverPoint for VMs: Maximum Paths on ESXi Hosts May Cause ESXi Cluster Registration Issues

When installing RP4VMs, one of the required steps near the end of the installation is to register the ESXi Clusters. After selecting the specified cluster in RP4VMs plugin, the required iSCSI targets are pushed out to each ESXi host in the selected cluster. This can ...

October 06, 2016 | Approved | Level 30 = Customers | 490290 | RecoverPoint for Virtual Machines

•             Change IP of Unisphere Central server

Login to the Unisphere Central server and select the gear icon: This will bring up the settings page of Unisphere Central, select "Management" > "Network Settings": To modify the IP Address, Subnet Mask, or Gateway, type in the new value and click apply. Note ...

October 06, 2016 | Approved | Level 30 = Customers | 490240 | Unisphere Central 3.5,Unisphere Central 4.0

•             Corda chart do not appears in document output or during design

When using xDesign 4.2, when trying to insert a Corda Chart, you may have no chart displayed during your design, without a error message displayed. Update your ClassPath to use the Corda JAR files. Include the following in your classpath configuration: xPression ...

October 06, 2016 | Approved | Level 30 = Customers | 490261 | Document Sciences,Document Sciences xPression,Document Sciences xPression xDesign

•             How to add access to different ESXi hosts with the Trend Micro Deep Security or VMware Vshield deployed.

Unisphere includes a dedicated Access VMware page that allows for the end-to-end discovery of a VMware vSphere environment. Information about the VMware vCenters, ESXi Hosts, Virtual Machines, and Virtual Disks is imported and displayed directly in Unisphere. ...

October 06, 2016 | Approved | Level 30 = Customers | 490114 | Unity Family

•             Rejecting Cat 2 document, sets original version "For Approval" and the new version does not have workflow flag.

In LSQM 4.1 P05 rejecting Cat 2 document, sets original version "For Approval" and the new version does not have workflow flag. Expected behavior to have original version set to "Draft" and new version with workflow flag on. LSCI-11501 will be fixed in LSQM 4.1 P09 ETA end of October 2016. ...

October 06, 2016 | Approved | Level 30 = Customers | 489635 | Documentum Quality and Manufacturing Solution 4.1

•             Smarts NCM : Do saved commands in NCM always return full output?

NCM generates/display's full output of any command when run with saved command. It depends on the Device vendor. For Cisco devices, the command “Term length 0” has to be added to every saved command of the device to get the full output. Example : When ...

October 06, 2016 | Approved | Level 30 = Customers | 490094 | Smarts Network Configuration Manager

•             [DM_API_E_DOCBASE_SCOPE_ID] Error Occurred When Clicking Administration Node

Documentum Administrator 7.2 When clicking Administration node in DA, error occurred: [DM_API_E_DOCBASE_SCOPE_ID]error: "Could not connect to Docbase. Docbase id 123456 could not be found." DA log (documentum.log) showed the error with stack ...

October 06, 2016 | Approved | Level 30 = Customers | 490276 | Documentum Administrator 7.2,Documentum Administrator 7.1

•             NMC wizard for NSM clients, always resets the value for Mount Host

NMC wizard for NSM clients, always resets the value for Mount Host; When modifying the NSM client resource via the wizard, the Mount Host in the slide “Select the Snapshot Management Options” – always resets to the first available Storage Node, and NOT to the previously defined NSM mount host. ...

October 06, 2016 | Approved | Level 30 = Customers | 490012 | NetWorker Family

•             PowerPath 6.0 Sp2 does not show any adapters

PowerPath doesn't show any HBAs from either PowerPath Administrator GUI or with powermt commands. PowerPath doesn't show any paths. PowerPath does not show any adapters. PowerPath Administrator GUI is empty. Host can see HBAs. None Please contact ...

October 06, 2016 | Approved | Level 30 = Customers | 490282 | PowerPath for Windows 6.0,PowerPath for Windows 6.0 SP2

•             NDMP backup completes successfully but save set notification shows size 0.00 MB and no. of files (null)

NDMP backup completes successfully but save set notification report shows the save set size is 0.00 MB and the number of files in the save set is (null). The issue occurs with NetWorker 9.0.0.x Sample notification showing the problem: ---Successful backups--- teeling ...

October 05, 2016 | Approved | Level 30 = Customers | 490265 | NetWorker 9.0

•             Unity/VNX - Performance impact when using CIFS Encryption Protocol feature

Customer (Unity or VNX) can chose to implement Protocol Encryption under CIFS Share / Advanced: Turning this flag on will have negligible impact when CIFS is using a gigabit interface. However if interface is configured with 10Gbit link (and CIFS clients are similar ...

October 05, 2016 | Approved | Level 30 = Customers | 489672 | Unity Family,VNX2 Series

•             VIPR SRM Not receiving charge back reports.

The following Chargeback reports had no data. Report Library >> Chargeback >> Chargeback by Host. Update the chargeback-processor.properties file to use the frontend virtual machine IP instead of its FQDN. Step by step procedure to locate the chargeback-processor.properties file for editing. ...

October 05, 2016 | Approved | Level 30 = Customers | 490190 | ViPR SRM 3.7

 

The above list was generated on November 29th 2016 by the search string:

 

https://support.emc.com/search?text=*&resource=SOL&searchLang=en_US&adv=y&kbAdv=y&kbDateRanges=09%2F29%2F16%2C.&kbDatescParam=CREATE_DATE&kbAdvSearchCriteriaItems=AND%2CAUDIENCE%2CCONTAINS%2CCustomer&status=5