The Services Partner Highlights is a quarterly summary of the information and changes you need to know! Released in the second month of every quarter, this update is designed to make your partnership even easier!As always, the Services Partner Helpdesk is there for you if you have any questions.
Top Tips to Boost Your Performance Metrics Scorecard Rating
Performance management metrics can help you drive more services revenue and improve customer satisfaction. To help you take advantage of these metrics, we created an Improving Your Metrics Tips sheet to help you increase your overall scorecard results.
Simple, Flexible Ordering with ProDeploy Services Bundles
In an effort to simplify the ordering process for essential installation and implementation services, we are introducing ProDeploy and ProDeploy Plus services bundles for legacy EMC products. These ProDeploy services bundles are the first step in the overall Dell EMC services integration plan. See the ProDeploy FAQ for more information.
Update Your VMAX Skills Today
Check out the new updates to the VMAX deployment training to keep you up-to-date with the latest VMAX product portfolio. Dell EMC is phasing out the Symmetrix deployment path in 2017, so Symmetrix-enabled partners will need to be VMAX enabled by the end of Q2 2017.
Take Advantage of New VMAX All Flash Services Offerings
Designed for midmarket, the new VMAX 250F expands your opportunity to deliver significantly higher customer value. Learn about services delivery and resell opportunities for this exciting new product line here.
VxRail Best Practices Webinars – Recordings Now Available
Stay up-to-date with the latest VxRail best practices! These recorded webinars are available to VxRail Services Partners. Both webinars can be accessed here.
- Session One: VxRail - Networking Concepts and Physical/Virtual Integration covers an overview of the logical and physical networking requirements for VxRail and its integration with the customer network. Please note – this session will be re-recorded at later date to improve the audio quality.
- Session Two: VxRail: Implementation Best Practices discusses the best practices for services delivery for an implementation of VxRail.
VxRail Mobile Build Server for Gen 1 - Partner Rollout
The VxRail Mobile Build Server/Generation 1 VSPEX Blue (MBS1) is now available for Services Implement and Support Partners. MBS1 allows partners to easily upgrade customers with the 2nd generation of VxRail 3.0 to the latest software which adds powerful new capabilities. MBS1 also provides a convenient way to reset demo systems to their original factory settings.
New Field Change Order (FCO) Process
We’ve updated the process to manage and close your Field Change Orders (FCO) leveraging MyService360TM and the SolVe Desktop. You can find more information and a step-by-step guide here.
EMEA & APJ Partners: New Partner Services Quality (PSQ) Process
Managing your PSQ surveys has never been easier! Service events are now automatically loaded into WalkerLink – you can view events and send surveys directly from the system. A comprehensive guide is available here, including detailed steps to accessing and managing your WalkerLink profile and information on PSQ Awards.
Service Enablement Updates
DSSD – Partners can now complete training to deliver Implementation and Support (Out-of-Radius only) services for DSSD. You can find deployment requirements on the DSSD page in the Partner Services Deployment Matrix.
VPLEX – We’ve released new versions of the Implementation Engineer and Storage Administrator VPLEX Specialist exams. Out-of-Radius partners are now also able to deliver VPLEX Support services for your customers. Stay up-to-date on the VPLEX training and certification requirements here.
Data Domain Operating System 6.0 – The newest version of Data Domain is now available for service delivery. Deployed partners should complete the difference trainings available on the Data Domain page Partner Services Deployment Matrix.