DCA V1: Dial Home Code 11.9002 : Controller Battery 1 Status: critical | Controller Battery 1 Status: noncritical

DCA V1: Dial Home Code 11.9002 : Controller Battery 1 Status: critical | Controller Battery 1 Status: noncritical

Environment:

Data Computing Appliance V1

 

 

Description:

Dialhome Message:

SymptomCode: 11.9002

Category: Status

Severity: Error

Status: OK

Component: sdw7 : sdw7

FirstTime: 06/17/2014 07:16:16

Description: Controller Battery 1 Status: critical

Dialhome may generate the above symptom code with the following description:

Description: Controller Battery 1 Status:  nonCritical

 

 

Resolution:

Perform "ssh" onto the correct Server. For example: Component: mdw, smdw, etc.

Commands:

#omreport storage battery

#omreport chassis batteries

#omconfig storage controller action=exportlog controller=0

#omreport system alertlog | more

Note: The output file for omconfig storage controller action=exportlog controller=0 will be in the /var/log/ directory with the file name starting with "lsi_MMDD".log"

For a detailed step by step resolution please refer to EMC Support Solution 452847 https://support.emc.com/kb/452847