XtremIO: Top Services Topics

This document contains the list of Top Services Topics for XtremIO, identified by EMC Support as the most trending topics for the month of July 2019:


It is recommended that you also check for important information such as advisories (ETAs, ESAs), and other key resources on the Support by Product pages on the EMC Online Support portal.


XtremIO: Storage Controller Unexpectedly Reboots[2]

In some cases the Storage Controller may reboot unexpectedly. This may result in a service disruption if multiple Storage Controllers reboot at the same time. 


XtremIO X2: False-Positive Alerts on Infiniband Switch (IBSW) ISL[4]

In XtremIO XIOS version 6.2.0-81 or 6.2.0-85 a change was introduced to the way the cluster monitors the IBSWs which may cause the above false/positive alerts Please note the IBSW ISL does not really have an issue.

 

XtremIO: Very High CPU Performance Data is Reported for XMS versions 6.2 (Dell EMC Correctable)

The CPU performance for an XtremIO Management Server (XMS) running 6.2.0-x code may display being exceptionally high.


XtremIO X2: Unable to add a Remote Protection session after XMS upgrade to version 6.2.1[2]

Attempting to add a new remote protection session via any of the management interfaces (XMCLI, RestAPI, or WbUI) may fail with ‘Value of type STRING supplied where type INT was expected’ error message.


XtremIO: Unable to unmap LUNs in GUI after upgrading to XMS version 6.2.1[1]

This is caused by a code issue that occurs when a large number of tags are present on the XMS, which prevent clicking objects during a mapping operation.    

 

XtremIO: Mapping a volume to a RecoverPoint initiator group using admin credentials via the WebUI interface fails with "ig_tg_l_already_in_use" or "unauthorized_user" error[2]

Mapping a volume to a RecoverPoint initiator group that was automatically created by a RecoverPoint cluster using admin credentials via the WebUI interface is not a supported operation.   


XtremIO: WebUI (GUI) may be inaccessible after XMS upgrade to/above 6.2.1

After upgrading an XMS to 6.2.1 or above, the WebUI XMS GUI may be inaccessible. However, XMCLI is still accessible. 


XtremIO: XMS WebUI loses connectivity after one hour for LDAP user accounts[2]

An active LDAP session will run into an issue with re-authenticating an LDAP user due to a software issue on the XMS side, leading to the session eventually dropping.

 

Remote Proactive Services - XtremIO Upgrade Plan[2]

Remote Proactive Services will perform pre-upgrade health checks for the array and will make sure the array is healthy for an upgrade (20-40* minutes); this is usually done just before starting the upgrade.

 

XtremIO X2: Show Remote Protection IP links output is empty after XMS upgrade to version 6.2.1[1]

XtremIO X2: Show Remote Protection IP links output is empty after XMS upgrade to version 6.2.1[1]

 

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