Partners - Get your VCE/Converged Platforms Services Questions Answered!

As we work towards building one streamlined partner experience, we are consolidating the email into our cases system. Starting October 1st, you can submit your questions via your Partner Central account or through the webform on the Partner Portal.


Unsure of which case type to use to get your question answered? Use the guide below to get your questions routed to the correct team!

Case Types

SPH – Services Partner Enablement and Support

Tools Access/Set Up, Specialization Scorecard, Services Requirements, LockLizard licenses

Product Registration and Install Base Maintenance

Product Registration

Partner Online Support

           Access to Dell EMC systems ,including Partner Portal

Education Services

           Certification and training assistance


Technical Support

For VCE Implementation Support, please dial (844) 459-0423 or consult for local numbers.

For VCE Technical Support (break-fix issues on production Vblocks), please dial 877-308-0993 or consult for local numbers.


For assistance with VCE on-boarding, sales inquiries, and pre-sales tools, please email