SourceOne: Top Services Topics

This document contains the list of Top Services Topics for SourceOne, identified by EMC Support as the most trending topics for the month of December 2019:

It is recommended that you also check for important information such as advisories (ETAs, ESAs), and other key resources on the Support by Product pages on the EMC Online Support portal.


SourceOne: WebSearch may not return a complete set of search results

During a full text index search, all results may not be committed to the SourceOne Search database. Consequently, search results may be incomplete.

SourceOne Email Management: ES1_DatabaseSetup.exe does not recognize Microsoft SQL 2016 server

When  ES1_DatabaseSetup.exe is used to create DELL EMC SourceOne databases on Microsoft SQL Server 2016, it fails to recognize Microsoft SQL server.

Get popup error in Dell-EMC Supervisor Reviewer client "Failed to mark the flagged messages. Please refresh the message list and try again" when performing a multi-select review on multiple flagged messages

A reviewer is randomly seeing a popup error dialog box in DELL-EMC SourceOne Supervisor Reviewer Web client  when using multi-select feature to apply a Review code to a selection of multiple items.

SourceOne Email Management: How to create a Mapi profile when it says that it already exists.

When we try to re-create the Mapi profile and configure Outlook using "EMCSourceOne" profile, sometimes it gives an error that profile already exists and unable to create.   

SourceOne Email Management: SourceOne web search does not list the mapped folders in a Domino environment.

When using SourceOne Web search no mapped folders are listed to search on.

SourceOne "File Restore - Historical" activity restore files from other shares as well when we select option "Restore only files archived from following directory, including sub-directories"

User has created a new activity “File Restore – Historical” to restore the files from a particular path and selects the option "Restore only files archived from following directory, including sub-directories" in activity configuration.

SourceOne Email Management - Centralized upgrade fails due to incorrect log file path in registry

While performing Centralized upgrade of EMC SourceOne, EMC SourceOne Upgrade Management Console report status failed for Suspend Activity task 

SourceOne Email Management -  Antivirus blockage of local temp folder causes installation component to fail

When installing or upgrading SourceOne Email Management components you may encounter with this error:  

Items in the Junk E-mail folder are not being processed by journal jobs

Items in the Junk E-mail (spam) folder are not archived by by SourceOne.Email Management jobs.   

Deployment KB: SourceOne: Email Supervisor configuration for TLS v 1.2 not working following Email Management upgrade.

After upgrading Email Management to 7.2 SP6 and the reconfiguration of ODBC connections on Email Supervisor 7.2 SP1 server(s),


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