SourceOne: Top Services Topics

This document contains the list of Top Services Topics for SourceOne, identified by EMC Support as the most trending topics for the month of February 2019:


It is recommended that you also check for important information such as advisories (ETAs, ESAs), and other key resources on the Support by Product pages on the EMC Online Support portal.

 

SourceOne Email Management - ExAsIdxObj.exe process hangs when processing index transactions files

When processing index transaction files, the SourceOne Email Management ExAsIdxObj.exe process may hang and cause a backlog in the Index\DropDir folder. 


SourceOne Email Management  - Search report "Missing Items" errors when indexes are being rebuilt.

When SourceOne Email Management Indexes are being rebuilt, any SourceOne Discovery Manager Searches or SourceOne Web

  

SourceOne Email Management - Unable to restore from web search

After a migration to Exchange 2013 users are unable to restore from web search. 

 

SourceOne Email Management - Index Sets are in an “Unperformed Transaction” state.

Index Sets in the SourceOne Email Management Console have a state of “Unperformed Transaction”     


SourceOne Email Management - SourceOne Indexes marked as "Missing Items" after upgrading to SourceOne Email Management 7.2 Service Pack 5 (7.2.5.5088)

After upgrading to SourceOne Email Management 7.2 Service Pack 5 (7.2.5.5088), several ISYS index sets may have a status of "Missing Items":  


SourceOne Email Management - Unindexable Messages will cause the entire index to fail rebuild/indexing and the state of the index will be set to Missing Items
Unindexable messages or messages with unindexable attachments will cause the entire index to fail indexing and index state will be changed to Missing Items in the SourceOne Console.      


SourceOne Discovery Manager - Discovery manager search is not working and "Limited availability" can be observed in the lower section of DM client.

SourceOne Discovery Manager - Discovery manager search is not working and "Limited availability" can be observed in the lower section of DM client.        


SourceOne email Management - Unable to unzip the SourceOne software package

You have downloaded your required software package but are unable to unzip the package as you do not have the required password.



SourceOne Email Management - Journal Jobs are failing after migrating Journal Mailbox to new Exchange Server

After migrating Journal Mailbox to new Exchange Server (within same or different version), Journal Jobs may started getting failed.   


 

Note: Please click “Follow” at the top right of this screen (when logged in) to receive update notifications.