SourceOne: Top Services Topics

This document contains the list of Top Services Topics for SourceOne, identified by EMC Support as the most trending topics for the month of October 2019:

It is recommended that you also check for important information such as advisories (ETAs, ESAs), and other key resources on the Support by Product pages on the EMC Online Support portal.


SourceOne Email Management: How to determine the name of user who initiated a particular Web Search

In order to identify which users executed a specific Web search, the SourceOne Auditing and Reporting software should be installed



SourceOne Email Management: SourceOne MMC error while creating a new activity : Failed to validate changes

When a user is creating a new SourceOne activity from the console and has completed all the options and clicks on the Finish button, the following error is generated

SourceOne Email Management: Index transaction files in DropDir causing processing delays

SourceOne Email Management index update (UPDS) transaction files in the DropDir folder are not processing and causing index delays and backlog of processing

SourceOne Email Management: The Journaling JBC process is not starting for Domino environments

While running Journal activities, The JBS process fails to get Data Sources and hence the child process (JBC) doesn't start processing messages

SourceOne Email Management: How to search Elastic xv tags/mappings using SourceOne Discovery Manager search expressions

When SourceOne Email Management writes scraped data to Elastic Search, it creates tags for each piece of data

SourceOne Email Management: SourceOne Database Upgrade fails when using a non standard SQL Server port

During the upgrade of any SourceOne database, when specifying a non-standard SQL port using a comma

SourceOne Discovery Manager: Left click on Find Button is not responsive when adding user to User Roles or in a Collection Search in Discovery Manager Web Client on IE browser

Left click on Find Button is not responsive when adding user to User Roles or in a Search in Discovery Manager Web Client on IE browser.

SourceOne Email Management: SourceOne creates more than 1 ElasticSearch index when converting ISYS indexes or when a new month folder is created.

This issue can be seen slightly differently depending on the environmental factors and configuration settings

SourceOne Email management: Searching on ElasticSearch indexes shows the error: Query service unable to start the search process

A user searching on ElasticSearch indexes using Websearch or Discovery Manager gets the error

SourceOne Email Management: Search results are returned for a keyword which is not visible due to issue with metadata indexing on versions of SourceOne prior to 7.2

A keyword search returns one or more results where the item does not appear to have the keyword visibly present

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