This document contains the list of Top Services Topics for SourceOne, identified by EMC Support as the most trending topics for the month of December 2018:
It is recommended that you also check for important information such as advisories (ETAs, ESAs), and other key resources on the “Support by Product” pages on the EMC Online Support portal.
When processing index transaction files, the SourceOne Email Management ExAsIdxObj.exe process may hang and cause a backlog in the Index\DropDir folder.
When SourceOne Email Management Indexes are being rebuilt, any SourceOne Discovery Manager Searches or SourceOne Web Searches will report an error
After upgrading to SourceOne Email Management 7.2 Service Pack 5 (220.127.116.1188), several ISYS index sets may have a status of "Missing Items":
Index Sets in the SourceOne Email Management Console have a state of “Unperformed Transaction”
Unindexable messages or messages with unindexable attachments will cause the entire index to fail indexing and index state will be changed to Missing Items in the SourceOne Console.
SourceOne Email Management - Unable to restore from web search
You are unable to restore from web search as you are migrating mailboxes from Exchange 2010 to Exchange 2013.
You have downloaded your required software package but are unable to unzip the package as you do not have the required password.
SourceOne shortcut historical/restore shortcuts/update shortcuts activities fail after processing 500 messages.
When running SourceOne Offline Access with Microsoft Outlook 2016, the following error pop-up will appear when launching Microsoft Outlook 2016
After assigning messages to a matter where a hold folder is configured, the state of the messages under the Matter Review is shown as "Assigned, Copy to Hold Failure". No option is present to retry the failed items.
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