RecoverPoint: Top Services Topics

This document contains the list of Top Services Topics for RecoverPoint, identified by EMC Support as the most trending topics for the month of March 2019:


It is recommended that you also check for important information such as advisories (ETAs, ESAs), and other key resources on the Support by Product pages on the EMC Online Support portal.


RecoverPoint 5.1.2 with SRM: Failover or failback fails with error "Failed to demote source devices. Timed out (300 seconds) while waiting for SRA to complete 'prepareFailover' command."

RecoverPoint 5.1.2 with SRM: Failover or failback fails with error "Failed to demote source devices. Timed out (300 seconds) while waiting for SRA to complete 'prepareFailover' command."


RecoverPoint for Virtual Machines: Unable to Successfully Protect a VM Due to Inaccessible Journal or Repository Volume

When attempting to protect a VM and create a Consistency Group, the process completes but the CG fails to initialize or become active.  


RecoverPoint for Virtual Machines: Cluster disconnected in plugin

CG's aren't able to replicate and move to error state and/or cluster is disconnected in the vCenter RP plugin although storage shows it is registered successfully in CLI.  



RecoverPoint for Virtual Machines: VMWare upgrade to vCenter 6.7 may cause disruption to replication

Following an upgrade to vCenter 6.7, RecoverPoint for Virtual Machines may stop replicating VMs  

 


RecoverPoint :Snap interface for cannot be accessed on all volumes

Consistency Group in Error state : "Snap interface for cannot be accessed on all volumes"

 


RecoverPoint: Communication with Remote RPA Cluster showing Data Link Down

RecoverPoint  multi site cluster data link showing down.

 

 

RecoverPoint for Virtual Machine : Consistency group looping between init and error state in a scale environment

Consistency group looping between init and error state in a scale environment Causing data replication unavailable (DRU)

 

 

RecoverPoint for Virtual Machines: User cannot protect/unprotect vm by right-clicking on vm.

Issue (impact on customer):User cannot protect/unprotect a VM by right-clicking on the VM. This is a random issue and it happens only on vCenter version 6.5. When the customer goes to protect a VM by right clicking on it, he gets  "No Actions Available".  

 

 

RecoverPoint for Virtual Machines: One vRPA can't see repository or journals

RecoverPoint for Virtual Machines: One vRPA can't see repository or journals

 


RecoverPoint for VMs: Web client Error Index '0' specified is out of bounds while protecting a VM

When trying to protect a VM in the RecoverPoint for Virtual Machine Web Client plugin, you get the error - "An internal error has occurred - Index '0' specified is out of bounds" 

 


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