RecoverPoint: Top Services Topics

This document contains the list of Top Services Topics for RecoverPoint, identified by EMC Support as the most trending topics for the month of  December 2019:


It is recommended that you also check for important information such as advisories (ETAs, ESAs), and other key resources on the Support by Product pages on the EMC Online Support portal.


RecoverPoint for Virtual Machines: Protected VMs Face High Latency

Virtual Machines protected by RecoverPoint for Virtual Machines notice that I/O latency is high 40+ ms even though the Operating System and Applications on the Virtual Machine are not experiencing high I/O loads.



RecoverPoint for VM: Failed to provision one or more journal volumes

Protect VM does not work, vCenter recent task will show protection progress stopped at 5%



RecoverPoint for Virtual Machines: Intermittent Loss of Access to Journal & Repository Volumes

RecoverPoint for Virtual Machines, (RP4VMs,) requires constant access to both its specific Repository LUN and the corresponding journal LUNs that are created for each Consistency Group, (CG.)



RecoverPoint for Virtual Machines: vRPAs Entering Reboot Regulation Due to Continuous Replication Process Crashes

Reboot Regulation can occur within RecoverPoint for Virtual Machines environments due to repeated replication process crashes



RecoverPoint: How to read a RecoverPoint or RecoverPoint for Virtual Machines (RP4VMs) license

RecoverPoint 4.x and 5.x and RecoverPoint for Virtual Machines (RP4VMs) licenses take the form of a .lic file, in a text format that is readable by Notepad or Wordpad



NTP lose sync due to Network latency between NTP server and RPAs

Updating the ntp.conf file on the RPAs using root account by following below steps to increase the latency threshold from 1 msec default value to 5 msec



RecoverPoint and RecoverPoint for VMs: Connect cluster fails with error "Connect clusters failed. Could not reach the remote vRPA cluster (IP xxx.xxx.xxx.xxx)."

Connect cluster fails with error "Connect clusters failed. Could not reach the remote vRPA cluster (IP xxx.xxx.xxx.xxx)."



RecoverPoint/Deployment Manager: Add RPA operation fails with error "Illegal config settings. Changes cannot be made at the same time as RPA addition"

Add RPA operation using Deplyment Manager fails with error:



RecoverPoint for Virtual Machines: Changing the scratch directory as per the VMware KBA https://kb.vmware.com/s/article/1033696 leads to a full sweep on all CGs

All RP4VM environment where the customer has to change the scratch directory of an ESX host if there is an operating splitter on it



RecoverPoint for VM: How to replicate disks UUID

Some VMware guess OS and its application require matching disk UUID in order to work properly


 

 

Note: Please click “Follow” at the top right of this screen (when logged in) to receive update notifications.