VPLEX:Top Services Topics

This document contains the list of Top Services Topics for VPLEX, identified by EMC Support as the most trending topics for the month of September 2019:

It is recommended that you also check for important information such as advisories (ETAs, ESAs), and other key resources on the Support by Product pages on the EMC Online Support portal.

VPLEX: Severe write latency on VPlex distributed devices due to backend performance issues

Hosts are experiencing severe write latency which could cause a performance DU.   

VPLEX: Unexpected IP WAN-COM behavior due to LLDP streaming when a VPLEX VS2 and VS6 exist on the same VLAN

Link Layer Discovery Protocol (LLDP) is a layer-2 standard protocol which defines messages encapsulated in Ethernet frames to allow devices to announce basic device information to other (neighboring) devices in the LAN (Local Area Network). LLDP is a vendor-independent protocol (not proprietary to any vendor)

VPLEX: False positive events “The specified FRU is not present” & "The operational state of the specified fru is Faulted" generated for VS6 BBUs daily

On VS6 systems, call-homes "0x8a4861d7" and "0x8a4861d6" will be called home daily, where the BBU or power supply will be reported with “the state of the specified FRU is faulted”, and later the director will indicate the “the specified FRU is not present” (reported by the peer director).

VPLEX: XCOPY fails when performing storage VMotion on local volumes across clusters.

XCOPY fails on two local VPLEX volumes used by cross-connected hosts where one of the volumes is used as the source volume and the other as the target volume.

VPLEX: Most common NDU pre-check configuration issues highlighted by the command 'ndu pre-check' and how to handle and solve them

The command ‘ndu pre-check’ highlights the following issues

VPLEX: False positive events sms/1 events generated during VPLEX CD log collection for VS6

The sms/1 events generated during VPLEX CD log generation in VS6 systems are false positives.

VPLEX: BBU's are frequently cycling from "Charging" to "Fully-Charged"

The Battery Backup Units (BBU) are frequently cycling from "Charging" to "Fully-Charged". However, no hardware fault is found on the affected BBU's.

VPLEX: ‘sfp’ events for the Forza driver used on VS6 FE/BE ports don’t call-home in GeoSynchrony 6.1.x releases

The lack of call-homes for ‘sfp’ events for VS6 FE/BE ports results in no proactive notifications to warn customers or Customer Service when there are issues detected with a SFP on a VS6 FE/BE or WAN FC port

VPLEX: Streaming SCSI/172 events after upgrading to 6.0 SP1 patch 4 or later which triggers a call home

VPLEX is streaming SCSI/172 events as the array is reporting that it has a greater or less number of logical units than what VPLEX requested

VPLEX: ndu pre-check shows "Failed to collect I/O abort/reset statistics" error

VPLEXCLI command "ndu pre-check" shows the below error after upgrading VPLEX management server to 6.0 SP1 and later

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